Aladdin's I don't know what to think?
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- last active 4 months ago
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- Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Julie'
Julie: Hello, how are you today?
XXXXXX: good and you
XXXXXX: is there a max withdrawal on the SPLASHME bonus
XXXXXX: I know the playthru is 25x
Julie: one moment please i will check for you
Julie: unfortunately that coupon is subject to status so i would advise clicking on promotions when logged into your account to see what promotions are avaiable to you before you make your deposit
XXXXXX: I got it in an e-mail
XXXXXX: wow it almost makes me not want to dep
Julie: can you forward the email to us at email@example.com so i can check into this for you
XXXXXX: I have sent it to you twice hope you got it?
Julie: one moment i will check for you
XXXXXX: In my promotions it says UNDEFINED so I don't have any!
Julie: ok i am just checking to see if received the email just bare with me please
XXXXXX: I have dep 6 times in 2 wks this month.
Julie: i do apologise for the wait the system is a little slow
XXXXXX: I have dep 8 times in Jan both Feb over $100
XXXXXX: No bonuses taken on any deposits
Julie: when do you want to use that coupon that was sent to you
XXXXXX: It's OK Juklie I do NOT feel good about this wheather you give it to me or not , since I do not take bonuses I am not feeling that my deps are enough for Aladdins. Never felt that way before But now I know thank you.
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- I was sent the e-mail this morning from Lauren in promotions dept. There were two e-mails one from Aladdins and one from Club both the SPLASHME bonus. In the chat she wanted me to send her the PROOF that I got that e-mail from the Promotions dept and due to my STATUS could take the bonus? I have deposited more there in 2 wks already than I have last month. AND NEVER take a bonus!!
- I am not sure what either. I must be missing something. I do now that i got sent an email to try them out with a nice incentive deposit bonus.
What i didn't like was i get bombarded with messages before i could even play to verify my account info! If there was such a concern they should of asked for that from the beginning before i made a deposit.
They asked that i contact live support. I did, for which i was asked to call the toll free number. Again i did. Verified all my info. Then the next day received a call from them asking me to please call them back because they had some questions!!!
Needless to say it was alittle too many questions for me. So i will not be going back!
- Thanks Lips,
I won the RANDOM from them in December I also voted for them BEST CASINO BEST CUSTOMER SERVICE etc. But LCB BEST FORUM tee hee of course!!!! So I have no AXE to grind after every deposit or 2 in a row with no bonuses taken I ask for freechip THEY always GIVE ME ONE. But keep in mind I am depositing there almost every other day and over $100. I was taken back by the statement Unfortunatly and STATUS if I was ALLOWED to take the bonus. Then when I said it was SENT to me directly she said basically PROVE IT. I did so now I ask how much money do you have to deposit to them that would allow you to be respected?
- I went through the verification phone calls too, but when I requested a withdrawal it was done quick and hassle-free, there were no phone calls, it just showed up in my quicktender account within hours. I love Aladdins and the rest of the casinos from the ClubWorld group, just wish my luck was better when playing there.
Well I did too, but not after today. That is ridiculous for promotions to send you an e-mail for a dep bonus code and then when you go to chat to claim it (WHICH I NEVER TAKE BONUSES) get the insult from chat in reference to my STATUS? And pls send us the e-mail to PROVE I was supposed to have it. I dep there every 2 -3 days.
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