ALLSOTS REFUSES TO PAY!

Hey guys...i mentioned yesterday after i won that big tournement that i was still waiting to get paid for a sit and go...[the one that cost me my last rebuy since i didn't get paid] and they are still refusing to pay me for it!!  It's only $6.00 and not a big deal, but its the simple fact that they are not paying is what is really ticking me off......makes me wonder now if i'll get paid for my cashout now!!!  Here's a copy of my 5'th chat session with them.



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You are now chatting with Leena
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Leena: Hello and Welcome to the Jackpot Factory’s Live Chat, How may I assist you?
Me: hello....can i please get paid my winnings from a sit and go i played yesterday morning.....this is absolutely absurd that i am having to go through THIS MY TROUBLE to get my winnings!!
Me: i played a $2.00 LOADED sint and go yesterday morning and won 1'st place..never got paid for it...support said wait 24 hours...i did, contacted support again...told me to waid a few more hours....i did and here i am AGAIN asking to get my money!!!
Leena: what is the tornoment ID number?
Me: i don't have it anymore...but the time i realized i didn't get paid it was too late to look it up anymore
Me: $2.00 LOADED sit and go
Me: played it yesterday morning around 8-9 am
Me: and i'm really tired of you guys giving me the run around and telling me to wait!
Leena: what is the name of the tornoment?
Me: omg...are you serious??? I just told you about 3 times now
Me: $2.00 LOADED sit and go
Me: $2.00 LOADED sit and go
Me: $2.00 LOADED sit and go
Leena: I can see that you came in position 1 and won $6 right?
Me: YES!!! and 40 hours and 4 chat sessions later I'm still trying to get paid for it!!
Leena: Ok. i do understand how you feel. I can see that you got an hour and a half ago. go to play check and see it by yourself
Leena: the transaction number is 116699
Me: no......inever got anything an hour and a half ago...the only money that had been credited to my account were from the sit and gos i won today!
Me: i'm still waiting on the money from the one i played yesterday moring
Me: and history doesn't show sit and goes
Me: why are you guys trying to cheat me out of $6.00??
Leena: again I'm trying to help you. you just gave me the name of the tornoment. and i can see that the tornoment that you named me , ended an hour and a half ago. then you were credited with the $6. if you won more than once you have to call us and have the session number of the game. here on chat i can't assist you farther than this.
Me: i no longer have the id number like i just told you....it was played yesterday and your support told me to wait 24 hours to get paid.....
Leena: not the ID, go to PlayCheck and look for all the session numbers of the game that you won
Me: yes...and it shows nothing of any tourneys i played!
Me: look....i just want to get paid what is owed to me....why are you guys making this so difficuld...especially over $6.00
Me: and of course you tell me to call and i can't get an answer!!
Leena: again, we can see that you were credited about an hour and a half ago!
Me: YEAH....FOR THE TOURNEMENT I PLAYED AN HOUR AND A HALF AGO!!!!
Me: HOW MANY TIMES TO I HAVE TO TELL YOU?
Me: IT'S OK.....GO AHEAD AND CHEAT ME....HOPE ITS WORTH LOSING A CUSTOMER AND GIVING YOUR CASINO A BAD NAME FOR NOT PAYING OUT $6.00 THAT IS DUE
Me: I WILL BE SURE TO POST ABOUT THIS ON ALL CASINO FORUMS TO WARN PEOPLE THAT THIS SITE CANNOT BE TRUSTED
Leena: Well, sorry that you feel this way,I'm sure that you know that Casino as big as ours doesn't need the $6 of yours. we do not cheat anyone. you just not giving me the information that i need in order to see what you are talking about. therefore i can't help you farther.
Me: I already told you 20 times now...i don't have access to that information anymore....maybe if your support woulda have done something the first time I mentioned it, then it wouldn't be such a problem...
Leena: I'm Sorry without the session number of th game that you won, which you can find it in your PlayCheck we can't help you.
Me: bullshit....you are the ones who told me to wait 24 hours to get paid....you guys can pull uo the history yourself and you know it!!
Leena: I have to end the Chat noe there is other players who are waiting.Goodbye

just go to playcheck and find the tournament ID that you won, then contact support after that.  Support at fortune lounge group did the same thing to me, and after their instruction, I found the tournament id, it's easier for them to help you out if you can locate the tournament id

ok  found the playcheck...contacted support and here's what they said


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You are now chatting with Alex
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Alex: Hi Kimhan, I'm Alex from the All Slots Casino Live Chat support, how may I assist you?
Me: hello....i finally found the tourney id # for the game i played yesterday and never got paid for
Alex: I am familiar with the issue and will be happy to help. What is the ID number, please?
Me: 112274 i finished first and never got paid for it and support has been anything but helpful
Me: that you
Alex: Just a moment, please.
Me: ok...thank you
Alex: There must be some mistake. The tournament with this ID ended on the 7th of February.
Me: 112274
Me: thats what is shows me
Me: right above it is the rebuy i played and right below it is the second sng i played'
Alex: Can I have more details of this tournament - game type, purchase amount, prize pool, etc?
Me: 2010/02/06 2:11:07.37 PM
Me: $2.00 loaded 5 player sit and got
Alex: You are referring to a tournament that ended over two weeks ago - 2010/02/06
Me: no...i miss typed
Me: 2010/02/26 2:11:07.37
Me: its right here on my history
Alex: And you are listed as the winner?
Me: no....i'm listed as the only player!!!!
Me: but i finished first in it
Me: and i tried to ask about it yesterday when i first played it and did not get paid...but was told to wait 24 hours
Me: you can look at session # 74853320
Me: it shows what i played
Alex: Yes, I can see that you played in. Can you click on the 'View Transaction' and tell me what your see?
Me: i see my name and thats all
Me: doesn't have any other players listed or prizes paid....and i'm positive i didn't ply it by myself
Alex: Just a moment, please.
Me: place [blank]
Me: player [satansmuff]
Me: prize [blank]
Me: wagered $2.00
Me: payout 0.00
Alex: Just a moment more, please.
Me: ok
Alex: Kimhan, I have reviewed our records for the $2 Loaded you mentioned. According to this, you were placed 5th. This place is not eligible for a prize.
Me: no...i placed first in it!!
Me: i placed 5'th in 112275
Me: i placed first in 112274
Alex: This is what I see in our records. If you find any records that show something different, please let us know.
Me: i just did!
Alex: No, that is incorrect. I have check on the tournament in question. You did not win.
Me: i told everyone and now you...that i played 2 sngs yesterday morning....finished 1'st in one and 5'th in the other....i just gave you BOTH tourney ids
Me: so your trying to tell me i finished 5'th in 2 tourneys?
Alex: I will check this. Just a moment more.
Alex: I have checked on all tournament on the 26th of February. 5th place is the highest you received, that day.
Me: what about the first touney i played...tourney 112274....thats the one i finished first in....i played 2 back to back that day...and i'm looking at it right now, but of course for some reason there is no information on it....why would i lie about $6.00 and continue to try and get paid for 2 days now??!!
Me: only my information is showing on the playckeck
Alex: I do not think you are lying. I see your other results. However, you have not won of the 26th of February.
Me: YES I DID!!!
Me: 112274
Me: FIRST PLACE!!!!
Me: 112275 FIFTH PLACE
Alex: I see diffent information in our records. Do you see anything else on your end?
Me: ok...then who won first place on tourney # 112274 if it wasn't me then?
Me: that game was played yesterday...not 2 weeks ago and it shows in yesterdays history
Alex: I don't have this information, as only players at this casino are recorded. All MicroGaming players can participate.
Me: omg.....why are you guys trying to cheat me out of my win?
Me: i can see right in front of my face the tournement i played
Me: but conviently for you guys...the information is magically missing...all it shows is MY NAME ONLY and the buy in
Alex: Can you send us a screenshot, then?
Me: great...so i can wait another 2 days to get paid for it?
Me: how do you do a screen shot?
Alex: Moment more, pleas.e
Alex: Are you going to send us a screenshot that just shows your name in the tournament?
Me: thats all it shows me......i can't control what is being showed on my play history
Alex: In that case, I will have to end this chat. I have provided you all the relevant information in our records. If you have other information available, please contact us and let us know.
Me: i have all the information that is available to me!
Me: i gave you everything that shows up
Me: how do i make a screenshot.....i want you guys to see what i have
Me: this is totally unethical of a casino to not credit a player who has won
Me: then claim they can't help
Alex: I see what you see. Therefore, there is no need for a screenshot. According to our records, you did not win.
Me: what records?? your telling me i finished 5'th...which i did, but your not evenpulling up the one i finished first in
Me: you just said that it was a game that ended 2 weeks ago....which it clearly did not since it's showing up in my history for yesterday
Alex: Kimhan, I am now referring to the games on the 26th and I am saying that according to our records, you did not win that day.
Me: omg....yes I DID!!! tourney #112274
Me: and for you to tell me i didn't win that day is completely untrue...i won alot that that on tourneys....only this one inparticular i didn't get paid for
Alex: Since I have nothing to add, I will have to end this chat. Feel free to contact us regarding other issues.

Second time they refused to help or credit me and second time they just hung up on me.....this is totally unbelieveable and i have no idea why they would try to cheat their players like this!  Anyone know how to make a screenshot so I can copy my gaming history?

press print screen..... go to paint, paste and save thats how i do it

btw their acting ridiculous, and i dont believe what im seeing, when they hung up the chat on you twice!!! Thats not professional at all, no matter if they think you won or not, i remember your post about winning the sng yesterday! They should treat you with a little bit more respect and try to help...instead it feels like they are trying to cheat you out of your 6.00 which is crazy!

  On the page you want picture, press Alt, Ctrl and Print Screen/SysRq at the same time. Then go to your start on desktop, accessories and then to Paint. When in Paint right click edit and paste your picture, then go to file and give a name to it and save. I hope this much helps you. From there I guess I would send to my documents so I can find it when I want to send. Good luck. I sure can feel your frustration. I don't get angry in my chats, but I try to explain to them (at other places) the simplest way I can, over and over and they still don't get it. If it wasn't so frustrating it would be comical with what they come back at you with.  

Satansmuff,

remeber yesterday , I said we were both playing at same time and u were in first place?

  Alright, a witness?

are you talking about a sit and go or the big tourney,because i did finish in 1"st for the sys the limit and was credited 427.00, but the sit and go was never paid and they claim to have no record of it!!

ok....thanks for the help guys.......here's what is being shown on my tournement history..all the information is just mysteriously missing from it, but yet the one i finished 5'th in shows everything!!!

I would fire off an email to their supportcentre and include the screenies, and explain that you won that tourney, email usually works better than livechat, and just see what happens.
It looks like a casino error, maybe they can see what happened on their end, maybe not, in that case you are royally screwed, they will say that software errors/malfunction voids all winnings (thats in the T&C's)

Livesupport was pretty damn rude by cutting you off like that twice btw. >:(

All I can say is, be happy its not the big one they screwed you out off.
When I saw the title of this thread I thought.. OMFG!!!

Wish you the best of luck Satan!

lol....I know....$6.00 isn't much espeacally when I just won a big amount, but it's still the point that the money is owed to me and support is doing nothing! They are being totally rude and completely unethical in this matter.....I never woulda dreamed of having to go through this much trouble just to get a few dollars and with the amount of deposits I've made since becoming a member there you would think that they would just give it to me even if it was only for good faith or customer satisfaction....but NOPE,  NOT THEM!!

Yes, I agree with you, you won it fair and square, so its a matter of principle, its yours, full stop.
It might be a bug in the tournament software (would not be the first one, lol), and now its a measily 6 bucks, next time it might be 60.
Or 600.
So really, keep bugging them about it, at least thats what I would do..

Really, they'll cut you off when they think the chat are getting nowhere.
It's is very confusing for you and them because you are trusted with the info that showed on your screen and they do also the same. Its a conflict. now Alex gave you an other option that is a screenshot, that would be a solution for this problem. Dont forget we all human and we do have feeling, words can be offended cuz words dont show emotion. Well Satan I hope you get the winning that you have earn. I do believe they would pay you the winning. Nobody would lie for a lousy $6, your dignity is priceless.

Good luck

  could it be there wasn't enough players? Or if that was the case you couldn't have played it. A screenshot of your winning right at the end would be ideal. There should be a way they could go in there and check it out. You have the day the ID and they have people for that I'm sure. Can you remember who told you to wait 24-48 hours? Or copy of that chat? Maybe they have a record.

Hi Satan,

Why not raise this with jfcasino - the rep for this casino.  Here is his thread in Direct Casino Support

blue

Yes ur right it was this one and I guess u were credited, but I would push the issue.

6.00 bucks is 6.00 bucks and it yours....

@ TheRunn3R.....he did offer me the option to send in a screenshot, but then if you read down a little more he asked if I was gonna send a screenshot of just my name and I told him yes because as you can see thats all that shows up, then he said don't bother to send it in!!!


@ helwin....there were 5 players and I know I finished first in it....I find it very odd that I didn't get paid and all the information is "mysteriously" missing from playcheck!!!


@ blueday....good idea, I just sent him an email. I hope he replys sometime soon!


@ everyone.....thanks for all the support, you guys are the greatest!!

  Forgot to ask if it was cash or bonus money? I know at Rich Reels bonus can't be spent on tourney. Just a thought.

$2.00 cash tourney, I don't get bonuses from Allsots, so everything I deposit is cash!

keep us posted.................

Girl that is some bad luck.  They will probably fix it.

Send a PM to jfcasino hun, the rep we have here.  I am sure he can help u.


GOOD LUCK!!

Shelli

Hi Satan!

Don't want to disappoint you, but I play these $2. sit and goes...they only pay the first 2 places.

They are showing the first 5 there for info only.

If you take your tournement # to chat you will find that  the first two peeps were already paid.

They top payout for these is $6. and that is for 1st prize.  the total prize pool is 9.

That is $6. for first place, and $3 for second place.  It says here, that you placed 5th.

  Nal  :'(

Hey Nal....I finished 5'th in one, I was only posting that as an example of what the playcheck should look like. If you go back and look at the other one....the one I finished first in has no information other than my name and buy in...it doesn't list any other players or prizes won, but it does show me being in it and the amount of my buy-in........it makes no sense at all that all the info is just gone but it clearly shows i paid  the registration and was in it.....am I assure you I play with just myself....[at least not online...lol]

hahahahahahahahahahaha.......soooo funny
sorry satan..didn't understand the first screen.  well, hope it gets straighted out for you...i hate getting upset online.  it is very frustrating.
i ended up getting into a fight with villento over 10. i was so aggrevated, i felt my bloodpressure go up, and i was swearing at ronesh.  he was trying to tell me it was my computer that was shutting down that was causing the spinning.  this just makes me soooooooooo mad, when it happens a lot.
the money is one thing, then i shut it off of 5 seconds, and it is 10. dollars less...i don't think so.  i didnt need the money...and didnt need the aggrevation either.  and if he had any brains, be would have just paid me.
i put thousands of dollars a month into that place...i can easily do it somewhere else.  dont need to argue over 10 bucks.
oh..by the way, i didn't get mine...hope you get yours  ;D

Well, if that was all, they should at least give the fee back. I know that it really should be $6, but if they at least did the $2, then that would be a sort of "Mitagated" ending.

If they don't even do that, then I'd find that strange. Do they REALLY need that $2????

Well I send a pm to Roberto 2 days ago...still no reply get so I went ahead and followed you guys advice and send a nasty little email to support along with snapshots of my playcheck...[well not nasty, but I definately let them know I don't apprecieate being called a lier or an idiot which is pretty much what they are saying in not so many words] I'll keep guy guys posted on the results of this situation...............

Day 3....still waiting for someone, ANYONE to reply to my emails!! Not looking so good, and it's really sad that they are treating customers like this!

  Aren't the tournament fees in euros ? and compared to the dollar, smaller? I had an issue with at RR tournament, it was a Loaded and the last spin gave me bonus round, so I had time to continue once. I had only $9 left of my deposit and it was cash, but saved it for such an occassion as this. It took my money and then didn't let me get to continue.  I had no time to mess around. And I felt this was "sabotage" custom made for me!  After letting them all know what happened and e-mails back and forth. I don't know why, every so often, nothing you say is understood? Over something small, and in clear English I can't beleive how many times I have to repeat myself but from different angles just to give them the chance to get what I'm saying on their own. I don't mind being polite to people and want to give them a chance to be more intelligent than what I'm seeing and believing. I  hate still feeling discombobulated. They kept saying I can't use bonus money on tourney. I knew that, and it wasn't. In the end I got some explanation about the price in the little box to continue or rebuy at the end of round is in euros, and that's why there was more taken out and didn't get to play and continue? I don't even know if it made sense then or now and I know this has nothing to do with subject. Sorry I'll go rest, ain't nothing happening for me

I wish that was the case, but it was not a freeroll I was playing. I used my cash..not bonus money to join and play a 5 player sit and go, won 1'st and now thet are claiming I never won or never played...not sure which since the story changes everytime I contacted support! And now they are ignoring all my emails....way to treat customers Allslots!!!  Refuse to pay, call them stupid and then ignore them....WONDERFUL!!!!!!

i don't understand why they would have a problem with 6.

i shot them a nice email about not receiving any bonuses since i came over from wildjack, and they just gave 60. in my account, just like that.

and here they are taking you to superior court for 6. 

doesn't make much sense to me.  they should just pay it.

Sent ANOTHER email yesterday, only this time I asked that since they were ignoring me could they at least have the courtesy of telling me where my $2.00 for the sng went since the only info that shows is me being registered......STILL NO REPLY...4 days and counting.....nothing from Roberto either [casino rep here at lcb]. I really, really cannot belive they are treating customers like this over a few dollars, like Nal said it just makes no sense!! If I trust a casino to be honest over a few dollars how can I them with anything else...and then to get treated like this by their so called support???? Anyone who's thinking about making a deposit there might want to rethink unless you feel like being cheated and ignored!!!!!

well i think it is really soem crazyness that they wont even reply or take you serious, so to speak, i know there's a rep here, and surely blue has talked to him about it, BUMP

please reply here and soothe satans mind !

Hi Satan,

Just to confirm, I have sent the link of this thread to Roberto.

blue

Thanks blueday.....I hope he gets back to me and is able to help me out...he has taken care of problems i've had with allslots in the past. Like I said many times before, I just don't understand why they are treating me like this over a few dollars, and TRUST ME....if I honestly didn't win I would not be making this big a deal out of trying to get a couple dollars, it's just the fact that I did win and i'm being ignored for wanting  my winnings as small as it may be!!

Hi

Have you tried to send the screenshots to the support? That would be really helpful, you should send them the support of all the tournaments you won, and they should be able to track all your winnings...quite surprised that a winning is missing...

Please send the screenshots to support, so that i can follow up with them and you the outcome of it: this is the best and fastest way to proceed

Ciao

JF

Roberto...I have sent in emails to support@allslotscasino.com    everyday with screenshots and they are ignoring me completely... just like how online chat keeps hanging up on me. I know it doesn't take 5 days for a repsonse...if anything I should have at least gotten an email saying they are looking into it....but nothing for 5 days and counting.....You can have a look at the screenshots I posted and see what it shows.....and yes, in the game i won 1'st place in there is mysteriously no information on it!!

maybe because everything usually gets done automatically.
did you send them the tournament numbers, etc?

Alright guys...it's been over a week and I've sent them at least 5 emails without a sigle reply, not even Roberto has bothered to get back to me!! It's apparent now that they are going through all costs not to pay me the $6.00 that I won. Just think...if they treat their customers like this over a $6.00 win, imagine what they would do if it was $60 or $600!! I am absolutely disgusted with the fact that my money was never credited and even more so by the way i've been treated in my attemps to collect it..not to mention the fact that today is my birthday and I got a big fat nothing from them...not even a stupid happy birthday email!!

maybe they are out of money??

    HAPPY BIRTHDAY SATAN 

Happy Birthday Satan. I do wish you a Happy one....

happy birhtday!!!!!

Well...I never got a reply from them, but I did find $6.00 in my account when I logged in this morning....Weird that it was a mix of cash and bonus money, but at least I finally got paid for it. I think they could have done alot better in the way they treated me and handled it, but I guess it comes down to the fact that I was compensated, so I wanted to let everyone know..........     


[still no birthday bonus from them though  :'(]

Glad you finally got your money Satan.  Shame about the b'day bonus though.

blue

I'm not happy at all that it took this long either, and i'm really upset that i was given $4.98 in bonus and $1.02 in cash [makes no sense at all] therefore i couldn't even play another s-n-g. But I am happy that they eventually got around to it...at least i can't say they are dishonest.....rude and unhelpful yes, but dishonest no...!

satan...glad you got paid, but why is they money paid out in bonus money??

now you have a playthru requirement on it???

if you win any money in the tournament, that is cash money.  no playthru, is there?

i do not ever remember seeing a playthru on my winnings.  is this for real??

yeah...it was a weird mix of bonus and cash...mostly bonus though......very strange to me!

Im glad u got paid,,,,,,,,,,,,