ALLSOTS REFUSES TO PAY!

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satansmuff

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      satansmuff

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      Hey guys...i mentioned yesterday after i won that big tournement that i was still waiting to get paid for a sit and go...[the one that cost me my last rebuy since i didn't get paid] and they are still refusing to pay me for it!!  It's only $6.00 and not a big deal, but its the simple fact that they are not paying is what is really ticking me off......makes me wonder now if i'll get paid for my cashout now!!!  Here's a copy of my 5'th chat session with them.



      --------------------------------------------------------------------------------
      You are now chatting with Leena
      --------------------------------------------------------------------------------

      Leena: Hello and Welcome to the Jackpot Factory’s Live Chat, How may I assist you?
      Me: hello....can i please get paid my winnings from a sit and go i played yesterday morning.....this is absolutely absurd that i am having to go through THIS MY TROUBLE to get my winnings!!
      Me: i played a $2.00 LOADED sint and go yesterday morning and won 1'st place..never got paid for it...support said wait 24 hours...i did, contacted support again...told me to waid a few more hours....i did and here i am AGAIN asking to get my money!!!
      Leena: what is the tornoment ID number?
      Me: i don't have it anymore...but the time i realized i didn't get paid it was too late to look it up anymore
      Me: $2.00 LOADED sit and go
      Me: played it yesterday morning around 8-9 am
      Me: and i'm really tired of you guys giving me the run around and telling me to wait!
      Leena: what is the name of the tornoment?
      Me: omg...are you serious??? I just told you about 3 times now
      Me: $2.00 LOADED sit and go
      Me: $2.00 LOADED sit and go
      Me: $2.00 LOADED sit and go
      Leena: I can see that you came in position 1 and won $6 right?
      Me: YES!!! and 40 hours and 4 chat sessions later I'm still trying to get paid for it!!
      Leena: Ok. i do understand how you feel. I can see that you got an hour and a half ago. go to play check and see it by yourself
      Leena: the transaction number is 116699
      Me: no......inever got anything an hour and a half ago...the only money that had been credited to my account were from the sit and gos i won today!
      Me: i'm still waiting on the money from the one i played yesterday moring
      Me: and history doesn't show sit and goes
      Me: why are you guys trying to cheat me out of $6.00??
      Leena: again I'm trying to help you. you just gave me the name of the tornoment. and i can see that the tornoment that you named me , ended an hour and a half ago. then you were credited with the $6. if you won more than once you have to call us and have the session number of the game. here on chat i can't assist you farther than this.
      Me: i no longer have the id number like i just told you....it was played yesterday and your support told me to wait 24 hours to get paid.....
      Leena: not the ID, go to PlayCheck and look for all the session numbers of the game that you won
      Me: yes...and it shows nothing of any tourneys i played!
      Me: look....i just want to get paid what is owed to me....why are you guys making this so difficuld...especially over $6.00
      Me: and of course you tell me to call and i can't get an answer!!
      Leena: again, we can see that you were credited about an hour and a half ago!
      Me: YEAH....FOR THE TOURNEMENT I PLAYED AN HOUR AND A HALF AGO!!!!
      Me: HOW MANY TIMES TO I HAVE TO TELL YOU?
      Me: IT'S OK.....GO AHEAD AND CHEAT ME....HOPE ITS WORTH LOSING A CUSTOMER AND GIVING YOUR CASINO A BAD NAME FOR NOT PAYING OUT $6.00 THAT IS DUE
      Me: I WILL BE SURE TO POST ABOUT THIS ON ALL CASINO FORUMS TO WARN PEOPLE THAT THIS SITE CANNOT BE TRUSTED
      Leena: Well, sorry that you feel this way,I'm sure that you know that Casino as big as ours doesn't need the $6 of yours. we do not cheat anyone. you just not giving me the information that i need in order to see what you are talking about. therefore i can't help you farther.
      Me: I already told you 20 times now...i don't have access to that information anymore....maybe if your support woulda have done something the first time I mentioned it, then it wouldn't be such a problem...
      Leena: I'm Sorry without the session number of th game that you won, which you can find it in your PlayCheck we can't help you.
      Me: bullshit....you are the ones who told me to wait 24 hours to get paid....you guys can pull uo the history yourself and you know it!!
      Leena: I have to end the Chat noe there is other players who are waiting.Goodbye
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      TAAADAAA

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      just go to playcheck and find the tournament ID that you won, then contact support after that.  Support at fortune lounge group did the same thing to me, and after their instruction, I found the tournament id, it's easier for them to help you out if you can locate the tournament id
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      satansmuff

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      ok  found the playcheck...contacted support and here's what they said


      --------------------------------------------------------------------------------
      You are now chatting with Alex
      --------------------------------------------------------------------------------

      Alex: Hi Kimhan, I'm Alex from the All Slots Casino Live Chat support, how may I assist you?
      Me: hello....i finally found the tourney id # for the game i played yesterday and never got paid for
      Alex: I am familiar with the issue and will be happy to help. What is the ID number, please?
      Me: 112274 i finished first and never got paid for it and support has been anything but helpful
      Me: that you
      Alex: Just a moment, please.
      Me: ok...thank you
      Alex: There must be some mistake. The tournament with this ID ended on the 7th of February.
      Me: 112274
      Me: thats what is shows me
      Me: right above it is the rebuy i played and right below it is the second sng i played'
      Alex: Can I have more details of this tournament - game type, purchase amount, prize pool, etc?
      Me: 2010/02/06 2:11:07.37 PM
      Me: $2.00 loaded 5 player sit and got
      Alex: You are referring to a tournament that ended over two weeks ago - 2010/02/06
      Me: no...i miss typed
      Me: 2010/02/26 2:11:07.37
      Me: its right here on my history
      Alex: And you are listed as the winner?
      Me: no....i'm listed as the only player!!!!
      Me: but i finished first in it
      Me: and i tried to ask about it yesterday when i first played it and did not get paid...but was told to wait 24 hours
      Me: you can look at session # 74853320
      Me: it shows what i played
      Alex: Yes, I can see that you played in. Can you click on the 'View Transaction' and tell me what your see?
      Me: i see my name and thats all
      Me: doesn't have any other players listed or prizes paid....and i'm positive i didn't ply it by myself
      Alex: Just a moment, please.
      Me: place [blank]
      Me: player [satansmuff]
      Me: prize [blank]
      Me: wagered $2.00
      Me: payout 0.00
      Alex: Just a moment more, please.
      Me: ok
      Alex: Kimhan, I have reviewed our records for the $2 Loaded you mentioned. According to this, you were placed 5th. This place is not eligible for a prize.
      Me: no...i placed first in it!!
      Me: i placed 5'th in 112275
      Me: i placed first in 112274
      Alex: This is what I see in our records. If you find any records that show something different, please let us know.
      Me: i just did!
      Alex: No, that is incorrect. I have check on the tournament in question. You did not win.
      Me: i told everyone and now you...that i played 2 sngs yesterday morning....finished 1'st in one and 5'th in the other....i just gave you BOTH tourney ids
      Me: so your trying to tell me i finished 5'th in 2 tourneys?
      Alex: I will check this. Just a moment more.
      Alex: I have checked on all tournament on the 26th of February. 5th place is the highest you received, that day.
      Me: what about the first touney i played...tourney 112274....thats the one i finished first in....i played 2 back to back that day...and i'm looking at it right now, but of course for some reason there is no information on it....why would i lie about $6.00 and continue to try and get paid for 2 days now??!!
      Me: only my information is showing on the playckeck
      Alex: I do not think you are lying. I see your other results. However, you have not won of the 26th of February.
      Me: YES I DID!!!
      Me: 112274
      Me: FIRST PLACE!!!!
      Me: 112275 FIFTH PLACE
      Alex: I see diffent information in our records. Do you see anything else on your end?
      Me: ok...then who won first place on tourney # 112274 if it wasn't me then?
      Me: that game was played yesterday...not 2 weeks ago and it shows in yesterdays history
      Alex: I don't have this information, as only players at this casino are recorded. All MicroGaming players can participate.
      Me: omg.....why are you guys trying to cheat me out of my win?
      Me: i can see right in front of my face the tournement i played
      Me: but conviently for you guys...the information is magically missing...all it shows is MY NAME ONLY and the buy in
      Alex: Can you send us a screenshot, then?
      Me: great...so i can wait another 2 days to get paid for it?
      Me: how do you do a screen shot?
      Alex: Moment more, pleas.e
      Alex: Are you going to send us a screenshot that just shows your name in the tournament?
      Me: thats all it shows me......i can't control what is being showed on my play history
      Alex: In that case, I will have to end this chat. I have provided you all the relevant information in our records. If you have other information available, please contact us and let us know.
      Me: i have all the information that is available to me!
      Me: i gave you everything that shows up
      Me: how do i make a screenshot.....i want you guys to see what i have
      Me: this is totally unethical of a casino to not credit a player who has won
      Me: then claim they can't help
      Alex: I see what you see. Therefore, there is no need for a screenshot. According to our records, you did not win.
      Me: what records?? your telling me i finished 5'th...which i did, but your not evenpulling up the one i finished first in
      Me: you just said that it was a game that ended 2 weeks ago....which it clearly did not since it's showing up in my history for yesterday
      Alex: Kimhan, I am now referring to the games on the 26th and I am saying that according to our records, you did not win that day.
      Me: omg....yes I DID!!! tourney #112274
      Me: and for you to tell me i didn't win that day is completely untrue...i won alot that that on tourneys....only this one inparticular i didn't get paid for
      Alex: Since I have nothing to add, I will have to end this chat. Feel free to contact us regarding other issues.
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      satansmuff

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      Second time they refused to help or credit me and second time they just hung up on me.....this is totally unbelieveable and i have no idea why they would try to cheat their players like this!  Anyone know how to make a screenshot so I can copy my gaming history?
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      MommyMachine

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      There goes my baby....
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      press print screen..... go to paint, paste and save thats how i do it
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      MommyMachine

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      There goes my baby....
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      btw their acting ridiculous, and i dont believe what im seeing, when they hung up the chat on you twice!!! Thats not professional at all, no matter if they think you won or not, i remember your post about winning the sng yesterday! They should treat you with a little bit more respect and try to help...instead it feels like they are trying to cheat you out of your 6.00 which is crazy!
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      helwin

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        On the page you want picture, press Alt, Ctrl and Print Screen/SysRq at the same time. Then go to your start on desktop, accessories and then to Paint. When in Paint right click edit and paste your picture, then go to file and give a name to it and save. I hope this much helps you. From there I guess I would send to my documents so I can find it when I want to send. Good luck. I sure can feel your frustration. I don't get angry in my chats, but I try to explain to them (at other places) the simplest way I can, over and over and they still don't get it. If it wasn't so frustrating it would be comical with what they come back at you with.  
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      tamaroa

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      Satansmuff,

      remeber yesterday , I said we were both playing at same time and u were in first place?
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      helwin

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        Alright, a witness?
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      satansmuff

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      tamaroa wrote:

      Satansmuff,

      remeber yesterday , I said we were both playing at same time and u were in first place?




      are you talking about a sit and go or the big tourney,because i did finish in 1"st for the sys the limit and was credited 427.00, but the sit and go was never paid and they claim to have no record of it!!
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      satansmuff

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      ok....thanks for the help guys.......here's what is being shown on my tournement history..all the information is just mysteriously missing from it, but yet the one i finished 5'th in shows everything!!!

      • Sng
      • Sng 2
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      Slotbeuker

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      Let the scatterbells ring!!!
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      I would fire off an email to their supportcentre and include the screenies, and explain that you won that tourney, email usually works better than livechat, and just see what happens.
      It looks like a casino error, maybe they can see what happened on their end, maybe not, in that case you are royally screwed, they will say that software errors/malfunction voids all winnings (thats in the T&C's)

      Livesupport was pretty damn rude by cutting you off like that twice btw. >:(

      All I can say is, be happy its not the big one they screwed you out off.
      When I saw the title of this thread I thought.. OMFG!!!

      Wish you the best of luck Satan!
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      satansmuff

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      lol....I know....$6.00 isn't much espeacally when I just won a big amount, but it's still the point that the money is owed to me and support is doing nothing! They are being totally rude and completely unethical in this matter.....I never woulda dreamed of having to go through this much trouble just to get a few dollars and with the amount of deposits I've made since becoming a member there you would think that they would just give it to me even if it was only for good faith or customer satisfaction....but NOPE,  NOT THEM!!
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      Slotbeuker

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      Let the scatterbells ring!!!
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      Yes, I agree with you, you won it fair and square, so its a matter of principle, its yours, full stop.
      It might be a bug in the tournament software (would not be the first one, lol), and now its a measily 6 bucks, next time it might be 60.
      Or 600.
      So really, keep bugging them about it, at least thats what I would do..
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      Dedi1981

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      Really, they'll cut you off when they think the chat are getting nowhere.
      It's is very confusing for you and them because you are trusted with the info that showed on your screen and they do also the same. Its a conflict. now Alex gave you an other option that is a screenshot, that would be a solution for this problem. Dont forget we all human and we do have feeling, words can be offended cuz words dont show emotion. Well Satan I hope you get the winning that you have earn. I do believe they would pay you the winning. Nobody would lie for a lousy $6, your dignity is priceless.

      Good luck

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