Okay, here is a brief happenings of this mornings events. I log in every time someone says there is free money. I have had low deposit bonuses in my cashier so I have never deposited. Yesterday I noticed I had a 400% coupon. So today I redeem it and deposit 25. To my surprise after my deposit I still only have $25. It talked to support and here is what was said. Sorry for the long post. I am just fuming that I have money and I want to play it but feel cheated on a bonus. I know I am not bonus banned because I just played at Box 24 today and yesterday and claimed bonuses.
Albert: Welcome to Always Vegas Casino Live Support. How may I assist you?
cnolley: I just claimed a 400% coupon and made my 25 deposit but I only have 25 in my account and this is my first deposit
cnolley: now the coupon is missing from the cashier
cnolley: it was there, i read the terms and everything. 7x max cashout on bonus
cnolley: you must win 3 times the bonus
cnolley: etc
Albert: May I have your Login name and email address please?
cnolley: xxxxxx
cnolley: xxxxxxxxxxx
cnolley: I was going to deposit and one of my regular rival casinos but since you had a good coupon I thought I would give you a try
Albert: One moment please.
Albert: Your patience is appreciated. I will be with you shortly.
cnolley: okay
Albert: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
cnolley: okay, I was just on the main page and the 400% coupon showed under promotions and I took a screen shot of it but it is no longer in my cashier. Plus now I logged off and back on and it is not showing in promotions either.
Albert: I will be right with you.
cnolley: okay
Albert: Your patience is appreciated. I will be with you shortly.
cnolley: okay
Albert: Thank you for holding.
Albert: For verification purposes, may I have your full name, full address and birth date please?
cnolley: xxxxxxxx xxxxxxxxxx xxxxxx xxxxxxxx
cnolley: I have never had this happen at any rival I have ever played at
cnolley: This is not a good experience for a 1st time depositer at your casino either :-(
Albert: One moment please.
cnolley: ok
Albert: Is this email account correct and active "xxxxxxxxxxxxx"?
cnolley: yes
Albert: Thank you very much!
Albert: Your patience is appreciated. I will be with you shortly.
cnolley: or xxxxxxxxxx@aim.com....tey are the same emails
info: Your chat transcript will be sent to xxxxxxxxx@aol.com at the end of your chat.
Albert: Your patience is appreciated. I will be with you shortly.
Albert: Our records indicates that your referred promotion is already expired. These bonuses are only available to be claimed for a limited time.
cnolley: that 400% just showed up in my cashier recently
cnolley: OR I would have deposited a long time ago
cnolley: It should not have let me claim it if it was UNAVAILBLE
info: There may be a problem communicating with Albert. Please wait while your chat is transferred to another operator.
info: You are now chatting with 'Albert'
cnolley: I got screwed from the get go from the referrer I signed up at...cause I was to get a sign up bonus and didn't get it either
cnolley: Why would it be in my cashier and let me claim it if it is unvaialbe?
cnolley: This is unexceptable
cnolley: I know you are a fairly new casino and I am going to post my chat session at the latest casino bonuses forum and tell them my experience with my VERY FIRST deposit at your casino if this is not resolved
Albert: We could only claim one of your available promotions on this deposit or we will need to forward a request to the promotional manager for this.
cnolley: May I speak to them now please
cnolley: Funny thing is I have a screen shot where it was available
cnolley: the 400%
cnolley: and I claimed it as I would anywhere else
Albert: Our casino management can only be contacted by email.
cnolley: Please give me the email address
cnolley: this is just crazy!!!!
cnolley: hello?
Albert: One moment please.
Albert: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
Albert: You will need to submit your email at "support@AlwaysVegas.com" with Attention Casino Management.
cnolley: bye
So I sent the manager a copy of this chat session, a screen shot of the 400% bonus and this message:
I signed up some time ago through a referral link and was supposed to get $27 free sign up bonus but I never got it. I didn't complain or anything. Today I checked my account and had a 400% deposit bonus with 33X playthrough and 7 x max cashout on bonus. I thought instead of playing at my regular rival casinos I would give you a try. I read the terms and then hit the claim promotion in the cashier. I followed through with my $25.00 deposit. After I made my deposit I noticed I only had $25.00 in my account. I went back to the cashier and the 400% coupon was gone. I went to live help and assumed he would just manually credit the $100.00 but no. While I was in the casino main page the 400% coupon was still showing up under promotions and I took a screen shot and it is attached to this email. I am a new customer and for Albert to tell me the coupon expired is shocking! Why would it be in my cashier and why would it let me claim it if it was indeed expired? I play at many Rival casinos and really wanted to try yours out. So far I am unimpressed! I am a loyal member of the latest casino bonus forum LCB and we all discuss various casinos and our dealings with them. I will wait for a timely response from you before I post my experience with Always Vegas there. I hope that this will be resolved. I am a loyal depositor at my list of casinos and I thought maybe you guys would be added to the list but right now I am not sure about it. Now I have $25.00 sitting in my account that I will not touch until I get a better outcome than Albert gave me. Also, please note that my email address is xxxxxxxxxx@aol.com but when I send an email it comes from xxxxxx@aim.com. It has something to do with aol and is out of my control. They are in fact one and the same emails. I hope to hear from you very soon.
Thanks,
Always Vegas. What would you do?
- Started by
- bonusroundplease
- Super Hero 1103
- last active 5 years ago
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- Started by
- bonusroundplease
- at Sep 23, 10, 02:48:25 PM
- Super Hero 1103
- last active 5 years ago
-
- Replied by
- Joseph Kennedy
- at Sep 23, 10, 03:16:17 PM
- Super Hero 1621
- last active 6 years ago
-
- Replied by
- wnanhee
- at Sep 23, 10, 03:22:40 PM
- Superstar Member 5413
- last active 2 years ago
Hi ya bonus...
Wow...that's just not cool when we feel cheated and you have all the right to feel that way in my opinion.
Well...guess I would wait for the response from the manger and go from there...
Hopefully they will fix their error and really glad that you have the proof.
Wish you luck and please let us know when you get the reply. :) -
- Replied by
- bonusroundplease
- at Sep 23, 10, 03:50:38 PM
- Super Hero 1103
- last active 5 years ago
-
- Replied by
- Rock222
- at Sep 23, 10, 05:30:09 PM
- Sr. Member 387
- last active 7 years ago
hmmm glad u posted this bonusround,I tried to deposit with them yesterday also useing that 400% kept getting a could not be claimed error something or other anyway i gave up,from the sounds of it I am glad i did too, so i went to my all time favorite vegas regal deposited with no problems...I hope you get this resolved
-
- Replied by
- bonusroundplease
- at Sep 23, 10, 05:39:37 PM
- Super Hero 1103
- last active 5 years ago
The thing is it did not give me any error messages when I claimed it. And for him to say it was an old coupon is crap. I never saw it until I logged on yesterday. Update is I spent the 25....When you deposit you want to play. I went back to support and they said the manager leaves in 30 minutes and has a whole slew of emails to go through and I may get a reply tomorrow. I have never heard such crap! I am still so mad about this. Good thing you got out of there when you did.
-
- Replied by
- AlwaysVegas
- at Sep 24, 10, 09:31:52 AM
- Newbie 2
- last active 7 years ago
Hi All and bonusroundplease,
I have looked into this and were able to credit your account with the 400% you haven't claimed, so you now have additional $100 in your account.
PLEASE NOTE - we usually do not do this because you have spent your deposit ( that carried no wr since no bonus was claimed) - if this will happen in the future please DO NOT SPEND YOUR DEPOSIT and leave the money in your balance, that way it will be easier to credit you a bonus you haven't received.
Goodluck in the casino and cheers to all.
Dave.
AlwaysVegas.com -
- Replied by
- TAAADAAA
- at Sep 24, 10, 10:34:53 AM
- Superstar Member 5873
- last active 1 year ago
I sent my fax back form in 2 days ago to Always Vegas, but I have not received a confirmation email from them and it's been 5 days already my withdrawal has not been processed yet.
username = Iluvfreespins
thanksRated:2/ 5
-
- Replied by
- wnanhee
- at Sep 24, 10, 01:36:54 PM
- Superstar Member 5413
- last active 2 years ago
-
- Replied by
- bonusroundplease
- at Sep 24, 10, 08:33:08 PM
- Super Hero 1103
- last active 5 years ago
Thank you Zuga for working your magic and caring about your members!
Thank you Dave for coming through with the bonus and I show my appreciation and trust I made another deposit!
Thanks you Nan and Rena for your concern and good luck wishes. Love you both!
Oh and thank you Blue, Joseph and Rock....you guys rock too! -
- Replied by
- bonusroundplease
- at Sep 26, 10, 09:48:53 PM
- Super Hero 1103
- last active 5 years ago
-
- Replied by
- tamaroa
- at Oct 01, 10, 06:13:28 AM
- Hero Member 592
- last active 2 years ago
-
- Replied by
- TAAADAAA
- at Oct 01, 10, 06:47:28 AM
- Superstar Member 5873
- last active 1 year ago
yes, I got paid by Always Vegas. It took them only 3 business days to pay after they received my faxback.
Any update here TAADAAA? Im curious
I sent my fax back form in 2 days ago to Always Vegas, but I have not received a confirmation email from them and it's been 5 days already my withdrawal has not been processed yet.
username = Iluvfreespins
thanks
Rated:2/ 5
-
- Replied by
- bonusroundplease
- at Oct 08, 10, 01:06:09 AM
- Super Hero 1103
- last active 5 years ago
Why is Always Vegas always making mad??????? >:( >:( >:(
I made a deposit of $30 bucks just now AFTER and I repeat AFTER I claimed a 300% deposit bonus promotion. Of course AGAIN, it did NOT credit me my bonus. I go to chat and Ray is no help. Do they not have the authority fix errors? He has to transfer it to the promotions manager. So here I sit....doing nothing because last time this happened Dave told me NOT to play my money if this error arose again.
This is not fair. This is my third deposit at this casino and it will probably be my last unless it gets fixed FAST!!! They should also in my personal opinion give a comp for there repeated errors. Here is a screen shot of the bonus AFTER I claimed it. Of course I took the shot after I claimed it and it disappeared from my cashier but it still showed up in the lobby like last time.
Here is the chat session also. I hope you guys don't think I am being a whiner but you know when you make a deposit you only have one thing on your mine.......you spent the money so you want to play it and not have to wait.
If there is another bonus claimed by me and a deposit made I will screenshot every bonus I claim as soon as I hit the claim button.
cnolley: Ray
Ray: Welcome to Always Vegas Casino Live Support. How may I assist you?
me: This is the second time this has happened to me and I am not happy
me: I clicked on promotion special 300% up to 1500 30x
me: I claimed it and made my deposit and AGAIN no bonus
me: I had to wait last time for the manager to credit to me
me: I don't want to have to wait because I made my deposit now to play now
me: I don't want to have the manager have to handle this on the latest casino forum again. It doesn't look good for your casino that it has happened twice so far
me: Can you please credit the bonus?
Ray: May I have your Login name and email address please?
me: My login is xxxxxx and email xxxxxxxx
Ray: One moment please.
Ray: Your patience is appreciated. I will be with you shortly.
Ray: Thank you for holding.
Ray: We will need to forward a request to the promotional manager for this. You will be emailed as soon as your request has been reviewed.
me: Dave the casino host on the Latest Casino Bonuses credited last time after the moderator of the site contacted him
me: Just great! He told me last time this happend not to play my money if it happened again. So here I sit with money in my account that I can't touch because of this error again.
me: ty for your time and have a good night
info: Your chat transcript will be sent to xxxxxxxxxxxx at the end of your chat.
Ray: You are very welcome.
Ray: Have a nice night. -
- Replied by
- Slotbeuker
- at Oct 08, 10, 01:32:39 AM
- Hero Member 541
- last active 4 years ago
Hi Bonusround,
I've had the exact same problem last week with the 400%, cant believe they still have not fixed this!
Claimed the 400%, made my deposit, no bonus was added, bonus no longer in the cashier but visible in the lobby.
Weird thing is, I contacted support and they fixed it for me in a minute!
You might want to try again, see if you can get another chatrep, as they can definately fix it!
Cant remember the name of the person that helped me out, but it was definately NOT Ray.
Hope it works, I can fully imagine how you feel, you make a deposit, you wanna PLAY, not WAIT!. -
- Replied by
- TAAADAAA
- at Oct 08, 10, 01:57:22 AM
- Superstar Member 5873
- last active 1 year ago
wow, they have bonus set differently for different players. I also have 300% promotion, but deposit must be at least $100 to qualify, 43.75X playthru, 5X max cashout bonus applies. I saw you have 30X in wagering requirement, bonusround. What is the minimum of deposit? and what is max cashout? I'm just curious.
-
- Replied by
- bonusroundplease
- at Oct 08, 10, 02:07:10 AM
- Super Hero 1103
- last active 5 years ago
Minimum was 25 and max cashout is 3 times the bonus.
Sad thing is TaaaDaaa I went to Tropica after I read your post about the deposit 25 and get 55. I clicked claim and noticed it didn't claim so I scrolled back down and it was gone. I talked to online help and even though I could see the promotion still in the lobby she said it must have expired and I could not claim it now. So I used the deposit 25 get 40 or something.
Then I went to Slotocash after this Always Vegas crap. I clicked on a 100% bonus and hit claim. This time I scrolled down to make sure it was for sure claimed and to take a screenshot and it was not claimed. I hit claim again and I got that 203 error or something. The error where you have claimed a bonus within the hour. So no, it is not just Always Vegas but I guess some Rivals are having problems with this. It's still pathetic though.
PS Sorry Slotbeuker that you had the same problem. I have gotten Ray twice on both incidents. :'(
But thank you for your support. -
- Replied by
- Slotbeuker
- at Oct 08, 10, 02:11:07 AM
- Hero Member 541
- last active 4 years ago
-
- Replied by
- TAAADAAA
- at Oct 08, 10, 02:18:17 AM
- Superstar Member 5873
- last active 1 year ago
-
- Replied by
- bonusroundplease
- at Oct 08, 10, 05:32:22 PM
- Super Hero 1103
- last active 5 years ago
Okay about 11:30 this a.m Dave sent me an email stating the bonus was in my account and thanked me for not spending my deposit because it made things easier. The playthrough was a bit higher than it was supposed to be on the coupon BUT the max cashout was 1800.00 which was about 5-6 times more than it should have been. I didn't get not one bonus round. They also put a 25 free chip in my cashier and when I was down to nothing I finally got the coin bonus on a game but it was too late at that point.
Speaking of Tropica....I deposited there and yes with the deposit 25 and get 55. It was in my cashier again this morning. Not ONE bonus round either. It may be a bad day for rivals. lol -
- Replied by
- Rock222
- at Oct 08, 10, 05:40:30 PM
- Sr. Member 387
- last active 7 years ago
-
- Replied by
- bonusroundplease
- at Oct 08, 10, 05:50:07 PM
- Super Hero 1103
- last active 5 years ago
-
- Replied by
- TAAADAAA
- at Oct 09, 10, 12:42:01 AM
- Superstar Member 5873
- last active 1 year ago
I claimed the bonus and made a deposit. it went thru, my balance was updated accordingly, but then a message "no promotion available" pop up. Now, I can't even check my playthru progress. Help please Always Vegas.
thanksRated:2/ 5
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