Amsterdams and gd casino problem

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    righton

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        righton

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        Has anybody had problems with these 2 casinos owned by the same company

        I was doing a playthrough at different times with a free bonus on each casino

        I was playing the flash slot and got the scatters which did not click to change to winning character so I closed the slot reoponed it and the scatters had gone and the slot had reset to normal start play so I had lost the scatters.when I contacted chat they told me it should not have happened which I knew already .they just said to clear cookies etc..I sent  an email to them and have had no reply since the 16th may2014.i checked the company books on google and they were in debt in dec2013.i would be careful about this company as I now don't trust them until I see what happens to my query.the other thing is there was no ticket set up on the amsterdams casino for my query however there was a ticket set up on the gday casino..strange.

        I will keep the forum posted on the outcome and if anyone else had a problem let me know

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        budala

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        Never had anyhting similar happened to me at any casino. Though i never played at these two.

        Anyhting new from their support?
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        righton

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        Hi 2fast4u

        yes I tried to get chat yesterday waited half a day ...no chat ...something is up with this casino I think...they did send me an email ad today
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        righton

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        here is the tickets I got from them

        they have ignored my query and keep closing the tickets BE WARNED im closing my account on both casinos


        your chat on the day of the problem told me to clear the page as it would reload properly which it did not because the scatters were gone I was merely showing you your sister casino owned by the same company it also happened on gday casino the SAME PROBLEM ...NO COINCIDENCE you need to get this fixed



        Tue, May 27 2014 20:27 - parrotfactor

        why did you close my ticket it has not been answered yet


        Tue, May 27 2014 20:21 - Support

        Hello,

        You are sending a printscreen of Gday casino.
        This is amsterdamscasino.com
        Sorry, you have the wrong casino We have nothing to do with Gday casino

        Best regards,

        Amsterdams casino





        Tue, May 27 2014 20:18 - parrotfactor

        gday_problem.doc (1.3 mb) 
        see attached scatters problem slot


        Tue, May 27 2014 20:11 - parrotfactor

        hi

        this problem with the scatters also occured on your sister site gday casino and in that case I ignored your chat who told me to reload page and clear cookies which I did any way but that time I took a screen shot of the scatters showing as attached please explained whay the scatters did not work you need to get your it team on to this problem 




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        righton

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        Tue, May 27 2014 20:32 - Support

        Please contact Gday casino for further info.
        I can't help you with this.

        Best regards,


        Tue, May 27 2014 20:30 - parrotfactor

        your chat on the day of the problem told me to clear the page as it would reload properly which it did not because the scatters were gone I was merely showing you your sister casino owned by the same company it also happened on gday casino the SAME PROBLEM ...NO COINCIDENCE you need to get this fixed


        So in fact they are not even going to check the Flash slot  ....

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