William: Welcome to Tropica Casino Live Support. How may I assist you?
cmurphy: hi. i would like to make a deposit but i have heard lots of players on a forum
cmurphy: say that they have trouble w rivals
William: May I have your Login name and email address please?cmurphy: i would like u to look at my acct jst to be sure there are no issues
cmurphy: mizcindy
William: One moment please.
cmurphy: take ur time
William: Is there a specific question I can help you with?cmurphy: i jst want to be sure that i am elligible to w/draw
cmurphy: others have said they have issues w multiple accts when they never did
cmurphy: i have heard that lots and lots of times
William: If you play from the computer or location of someone that has an account, or allowing someone to play fromI your computer or location, the accounts will also be linked to each other
cmurphy: hello?
cmurphy: well, is that the case in my situation
cmurphy: ?
cmurphy: this is not my pc
cmurphy: and i dont know wat they do
cmurphy: is there anything noted on my acct that could prevent me from w/drawing winnings
cmurphy: rivals have a reputation for being unpredictable
William: One moment please.
William: there's a chance your the withdrawal can be denied but then again, each withdrawal will be reviewed by management
cmurphy: thats a little vague
cmurphy: y do u say "may be denied"
cmurphy: i get the feeling that it will defineately be denied but ur not telling me that b/c u want me to deposit
William: Is there anything else I can help you with?
cmurphy: well, ya. wat does "may be denied" mean
William: I'm afraid I know about that
cmurphy: why is tha support at tha rival casinos always so vague. i don't think i have ever had any of my questions answered w a straight answer
cmurphy: ty anyways william
cmurphy: i wont be making any deposits tho but i do appreciate ur time
cmurphy: even if it wasnt helpful
cmurphy: not ur fault
Readers of this topic also read:
-
Jackpot Pirates and Bing Bong are each giving 10 free spins for Book of Ra today, just register and have fun playing🥳
ReadFree spins
1 4042 months ago -
Y88 Casino Review Welcome Bonus: 150% up to ฿5000 Expiration date: Contact casino support for this information. New customers only. T&C apply. 18+. Allowed countries: Serbia, Montenegro, Slovenia,...
ReadY88 Casino Bonuses And Promotions
1 2272 months ago -
We have chosen the best iGaming brands of 2023! The LCB team, members and nominees recently gathered in a livestream to celebrate the best online casinos, software brands and games in 8 prestigious...
ReadLCB Awards 2023 awarded
1 3022 months ago
-
- Started by
- mizcindy
- at Jan 12, 10, 12:09:10 AM
- Sr.Newbie 22
- last active 6 years ago
-
- Replied by
- blueday
- at Jan 12, 10, 04:12:01 AM
- Almighty Member 38014
- last active 2 years ago
Are these chat reps trained in the art of "avoidance". Seems to me that they are.
He deliberately did not answer your question properly....vague as vague can be.
Good decision to stay clear mizcindy unless they can provide you with a proper answer. Have you posted in the direct casino support section for Tropica asking the question?
blue -
- Replied by
- PMM2008
- at Jan 12, 10, 06:27:29 AM
- Mighty! Member 3103
- last active 3 years ago
-
- Replied by
- Tirilej
- at Jan 12, 10, 07:37:01 AM
- Sr. Member 316
- last active 5 years ago
-
- Replied by
- acgofer
- at Jan 12, 10, 08:16:37 AM
- Super Hero 1220
- last active 4 years ago
-
- Replied by
- Imagin.ation
- at Jan 12, 10, 11:53:22 AM
- Superstar Member 5026
- last active 5 years ago
This was something that she did that was very good to protect herself, to verify if she did make a deposit would she be able/eligible to withdraw, instead of just hopping right in with a deposit and then later finding out reasons as to denied withdraw, she did the right thing and found out the wrong things about a casino.
But there are other possiblities examples such as your faxed paperwork is not in order, you didn't make playthrough, info on account does not match, along with you have other accounts with other rivals.
But still a simple direct answer would be appreciated, no one wants to be ripped off, if they can see you won't be paid winnings when you deposit and avoid disclosing that information, it is a rip-off.
Thats the number one object to us when playing a casino, is getting your money with no problems when you win. -
- Replied by
- nalgenie
- at Jan 12, 10, 12:16:23 PM
- Super Hero 2190
- last active 4 years ago
why are you talking as if i am not here??
i have many of my own issues with RIVAL right now, i only have a half hour break, so don't have time to get into it...so i have to be short and sweet.
i most definately do not like the way they are vague. i don't like many other things either. but one thing for sure, i know if i want to do business with a casino immediately on how they handle my first withdrawal request. customer service is #1 with me, and speed #2. if i do not get what i expect out of my interactions in my first visit, then i do not have a second one. that's it. i am not taking a chance risking my money. end of story. -
- Replied by
- Imagin.ation
- at Jan 12, 10, 12:47:54 PM
- Superstar Member 5026
- last active 5 years ago
Nal, i understand first impressions are important, but i've seen where casinos have had a good impression first, get you hooked then take you straight to hell, and also have seen where it was first off a bad impression then turned to casino heaven. Casinos also have that good/bad impression, i guess it would be individuals choice.
Get a free chip, and whether you win or lose, you find customer service was excellent, you find that it has a good reputation for it's cash-outs, policies, terms and conditions are in order, no run arounds or long waits, then you will desposit.
If those things arent right then you move along to the next.
Which is absolutley very good advice, and i say try live chat out maybe 3 times before to see if you get the same impression.
But i have read where some have had very good experiences with rivals and some or have had very bad, and the same with RTGS, microgaming, and whatever else.
Most definetly we are finding out that more and more live/chat reps need more training, because they can be the source of a descion to deposit.
As we see here in this thread, he didn't do well at all..making the casino itself look vague and shady. But is Tropica really because of one bad chat experience? -
- Replied by
- Lipstick
- at Jan 12, 10, 02:33:02 PM
- Admin 13900
- last active 1 day ago
I am wondering if the chat rep was speaking as "anything is possible" and yes there is a chance to be denied.
It's impossible to say its a sure thing that a player will be paid until many factors are considered. Were the documents in order? Did the player make the correct playthrough amount if taking a sign up bonus....etc.
I think what might of been a better choice of words is to say "at this point now you are eligible to recieve a cash out.
All things considered language barriers are going to exist. We have to remember these operators are dealing with many many different languages. That is no easy task for any chat rep.
Lips -
- Replied by
- genenco
- at Jan 12, 10, 02:56:46 PM
- Mighty! Member 3032
- last active 5 years ago
Well, frankly if ANYONE is nuts enough to play on someone elses computer while gambling this is not the brightest thing to do. I'd NEVER play on anothers computer due to the possible chance they might play on my account without my knowledge.
Next, understand that you are asking a CS person. They have NO POWER to answer such a question as this could come back and bite them in the ass. "But Tom said this was permitted!" Plus, they may not understand the question or have ever experienced such or know all the rules.
It's like asking the mailroom clerk what the profit margin, gains, losses the company had last week. You'd ask the CFO or one of their accountants for that answer.
I'd suggest only that:
1. Get your own computer
2. email the manager and explain (The CS should have done this)
This can also happen if the IP addy is the same, to fix this, people ahve ahd to show their ID while they are in the pic and also some extra info.
BUt this is kind of rare unless you're piggybacking of someone else's signal and this can cause problems. -
- Replied by
- Aotearoa
- at Jan 12, 10, 03:10:36 PM
- Full Member 242
- last active 6 years ago
Wow all these things to look out for while playing at an online casino makes me think its just not worth the hassle. Although I cant really say ive had a problem with any casin so far, but the thought of the stress some people go through just doesnt seem worth it. I have never looked into whether I can withdraw or not, or actualy asked any questions like that, but certainly makes me aware now and will ask all those questions.
-
- Replied by
- Imagin.ation
- at Jan 12, 10, 03:30:22 PM
- Superstar Member 5026
- last active 5 years ago
True that Genenco, you should be on your own PC while playing.
Not to say that this is the case, but players can be just as shady as the casino they are accusing.
I had an incident where my daughter played her accounts on my PC, and also signed-up on a few that i had already been sign-up at, she did not know it was causing any harm, innocently done, and i was gone out of town. Now she knows better, and i told her she NEEDS to read terms and conditions of any casino she signs-up at.
I had to fix a few but i am leery now, as to if i could ever cash-out on the ones she played, also i can prove that theres 2 of us with our own banking accounts, mistake explained, some were lieniant.
Honesty is the best policy and has the most wins either way. But some don't give a damn and just want your money, and will say anything to get it. I wonder if live/chat reps work on commision, what do you think? Maybe they get %'s ?
Aotearoa, as long as you are doing the right things you should have no problems, but yes good idea to ask questions, you just never know. -
- Replied by
- genenco
- at Jan 12, 10, 03:54:29 PM
- Mighty! Member 3032
- last active 5 years ago
Honesty is the best policy and has the most wins either way. But some don't give a damn and just want your money, and will say anything to get it. I wonder if live/chat reps work on commision, what do you think? Maybe they get %'s ?
Wow, good question and I'll say I'm not too sure. I will say, that there's a chance that if a CS worker DOES get a person to deposit by encouraging them, possibly they may get somehting, but we'd need a worker to confirm that.
I find it a "little" strange that we don't see them at all. I have heard there's 100 or more at some of the bigger online casinos, so you'd think that some might drift around to gambling boards to engage in discussions about bad casinos or players and then we'd get the lowdown on this..
,. -
- Replied by
- Aotearoa
- at Jan 12, 10, 06:33:24 PM
- Full Member 242
- last active 6 years ago
Im very honest with the casinos, Always give correct details and dont have duplicate accounts that Im aware of. Although my partner plays at some rivals and myself at others but not on the same ones if that makes sense. I think I will be a lot more cautious from now on, not that I have heaps of pingers to worry about but still nice to know if your honest, they are gonna be honest with you. Happy gambling everyone.
-
- Replied by
- nalgenie
- at Jan 12, 10, 07:16:04 PM
- Super Hero 2190
- last active 4 years ago
Nal, i understand first impressions are important, but i've seen where casinos have had a good impression first, get you hooked then take you straight to hell, and also have seen where it was first off a bad impression then turned to casino heaven. Casinos also have that good/bad impression, i guess it would be individuals choice.
Get a free chip, and whether you win or lose, you find customer service was excellent, you find that it has a good reputation for it's cash-outs, policies, terms and conditions are in order, no run arounds or long waits, then you will desposit.
If those things arent right then you move along to the next.
Which is absolutley very good advice, and i say try live chat out maybe 3 times before to see if you get the same impression.
But i have read where some have had very good experiences with rivals and some or have had very bad, and the same with RTGS, microgaming, and whatever else.
Most definetly we are finding out that more and more live/chat reps need more training, because they can be the source of a descion to deposit.
As we see here in this thread, he didn't do well at all..making the casino itself look vague and shady. But is Tropica really because of one bad chat experience?
I would not cut off a casino for being vague. Mistrust is not an issue with me unless I get burned. First off many of our casinos are from other countries, or employ people who do not speak English all that great, so I would not hold that against them, I would be more understanding.
Quick Reply
lcb activities in the last 24 hours
Most viewed forum topics
Register a new account at Velvet Spins casino for 120 free no deposit spins on sweet 16 blast with this code: SWEETBLAST 100 dollars max cash out 30 times play through is required Have a great day...
Velvet Spins Casino No Deposit
Eternal Slots Casino - Exclusive No Deposit Bonus New players only - US OK! Amount: $77 How to claim the bonus: Players need to sign up through our LINK and enter the bonus code. Bonus code: LCB77...
Eternal Slots Casino Exclusive No Deposit Bonus
There are so many new casinos launching these days and it's only natural to want to test them all and find out if they're any good. What do you say about these five for starters? Vote in the poll to...
April 2024 $500 REAL CASH Contest: Let's Test Casinos!
Share on
Twitter
Facebook
Delicious
Reddit