Anyone cash out from AtlanticVegas casino?

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    Last post ago almost 7 years by toodleedoo
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      • Avatar 24791
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        I saw the thread on the money in our accounts last night, and started playing last night with the free $50.  This was my first go at online BJ, but I LOVE Blackjack in land casinos so it was fun.  I got lucky and played for a couple of hours.  This morning I saw that the playthrough was X125 and thought I would ask where I was at to try.  Here's the convo... I don't know what to think yet.  I don't know if I will get paid.
        Anyone have any experience?  If not, I guess I will be the guinea pig:)

        Please wait for a site operator to respond.
        You are now chatting with 'Thomas'
        Thomas: Welcome to our Casino, how may I help you?
        you: Hi Thomas, can you tell me if I have met the playthrough requirements on the chip that was in my account
        Thomas: May I have your username, please?
        you: kxxxxxx
        Thomas: one moment please
        you: also, the blackjack tables are still stuck. I have tried opening and closing... it is stuck.
        Thomas: xxxxxx you have so far wagered 4833, please continue wagering until reached to 6050

        So I played some more, with a notebook to keep track of my bets.

        Please wait for a site operator to respond.
        You are now chatting with 'Thomas'
        Thomas: Welcome to our Casino, how may I help you?
        you: hello again Thomas. xxxxx here. according to my ledger, i have made the playthrough and wanted to verify
        Thomas: Hold on for one moment please, I will be back shortly
        Thomas: Yes xxxx, you have met the wagering requirements, please forward the clear scanned copies of your Driver License, recent Utility Bill to our email for verification purposes
        you: absolutely. where do i send it, what email. and also, what is the max i can cash out. i am not done playing just yet
        Thomas: the Accounts Department will be forwarding instructions regarding cashout, please forward your documents to support@atlanticvegas.com. We know in general that some deposit is requested for cashing out
        you: sure, it's usually the minimum at least. which is what?
        Thomas: You will be receiving further directions later, sorry we don't have a full information on the amount to be requested
        you: will that be via email? what does 'later' mean?
        Thomas: The Accounts will review your wagers in detail and verify your documents and then you will receive their notification
        you: but that won't happen until i send the documents, and make a deposit, and also ask to withdraw correct? as i said, I'm not done playing yet
        Thomas: Sure, you are welcome to continue playing and enjoying your time here, please forward your documents whenever you feel convenient
        you: umm ok thanks thomas.

        ??????  later?  sounds kinda fishy.  we will all see i guess.  i have about $180 right now, not much but I have to say that last $500 of making playthrough was TOUGH.  I could barely get a winning hand, when last night was so nice and easy, today it was pulling teeth to win with a 21.  I am gonna try to play till at least $250 before cashing out... maybe lol
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        I've not played at this casino toodleedoo.  It does all sound a bit "cagey".  Best of luck to you with the process of withdrawing and let us know how you get on.

        blue
      • Avatar 24791
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        well so far, i can't get the blackjack tables to unstick.  like, it started with multihand bj, i played for a bit and then the dealer got a blackjack and the screen stuck.  so I moved on to another table.  after a while the same thing happened.  so i moved on.  same thing.  now 4 tables are stuck, i have turned my computer off, cleaned it out, defragged...etc., nothing works.  when I went to live chat last time to ask for help, I couldn't get anyone to respond after 20 minutes.  I am not counting on getting paid from them, i'll see if they do put slots in next week like they say.

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