Anyone have quicktenders "red phone" phone number?

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    Last post ago about 7 years by cheetahwind
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      Jr. Member
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        • Started by
          Jr. Member
          54
        • last active 8 months ago
        Hi folks, does anyone have a direct # to quick tenders identity dept? The reason I ask is because I had been using a MasterCard, and you know what happened with that. I was unable to click the radio button so I went and bought a prepaid Visa. Registered that. When I purchased another one, I was unable to remove a card. So all in all I have three cards registered that I can't use. I clicked the link to remove , sent the documents they requested for review. Was told it would be one business day. Was also told it could take a while..yadda yadda. I sent the request around 3am on Sunday. It is now Wednesday. I'm frustrated and getting antsy. I'm being (trying) patient. Is this how long it takes to get this done? I amean I could understand if it were a withdrawal.
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        • Replied by
          Super Hero
          1747
        • last active 5 days ago
        identity@QuickTender.com  security@QuickTender.com    support@QuickTender.com   

        In order to remove your credit cards we need to confirm your name, date of birth, residential address and bank details. To be able to confirm this information, we would like you to send us



        ·          A copy of your bank statement or utility bill (displaying your name, address, bank details and dated within the last three months) to identity@QuickTender.com .  Please note we do not accept on line screenshots and confirmation letters. We do not need to see your transaction history.



        ·          Copy of credit card you wish to deposit with in the future and the ones ending in 8013 & 9980.



        We also need you to send one item from the list below:



        ·          A valid copy of your passport (the page displaying your photograph, date of birth and full passport number),



        ·          A valid copy of your national identity card displaying your photograph and full identity card number,



        ·          A valid copy of your photocard driving licence displaying your photograph, full driving licence number, date of birth and address.



        In order to make sure that we can deal with your account as quickly as possible please make sure that the documents you send us, including any photographic i.d., are clear and legible. If they are not this could cause a delay whilst we ask you to re-submit clearer copies.



        Please note that any information you provide us will not be shared with any third parties other than in accordance with our Terms of Use (See QuickTender Privacy Policy).



        If you have any difficulties providing copies of the documentation referred to above, or if you have any questions, please contact our Security Team who will be pleased to assist you.



        If we contact you or you contact us by telephone, please note that QuickTender staff will never ask you for your password



        Thank you for your patience and co-operation.



        Best regards,



        QuickTender Security



        security@QuickTender.com



        Working hours (Mon-Fri):

        GMT: 7 AM - 5 PM
        ho
        PST: 11 PM - 9 AM

        EST: 2 AM - 12 PM

          Hope this helps
      • No avatar normal
        • Replied by
          Super Hero
          2040
        • last active 8 months ago
        Sorry to hear that hun.  

        Anytime I have emailed them I received a response the nest day.  The only thing I can think of is that due to the "MasterCard" problems they are probably overwhelmed with people trying to do the same thing as you are and they don't have enough staff to handle all the requests.  

        Hopefully some1 in the forum will have the number for you.

        Shelli
      • No avatar normal
        • Replied by
          Super Hero
          1021
        • last active 7 hrs ago
        If your thinking about using a mastercard with Quicktender.  You might also want to read this before getting too upset.
        As you have recently used a MasterCard to deposit into your QuickTender account we are writing to advise you that this card deposit option is currently not available. We will advise you if there is any change to this in the future.

        However, funds can still be deposited instantly into your QuickTender account using a Visa card. Plus, you can also make an International Bank Wire or request a merchant payout to your QuickTender account. You’ll be surprised how quick an international deposit can be reflected in your QuickTender Account PLUS we do not charge to receive funds by International Bank Wire (although your bank may charge you a fee to send us the funds).

        Rest assured we remain totally committed to supporting your payment needs at our expanding network of QuickTender accepting partner merchants.

        If you have any question about this notification or require any further assistance about our other deposit options please contact our support team.

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