Last week i have won money (from free chips) in this casinò
About 160 €, but max cash out is 150 $
I have try wihtdraw whit moneybookers, but i have two different mail and i cannot change e mail od atlantis gold, then i have sent many mail to support casino in order to change my casino mail.
I have sent my documents and also a certificate of insurance of my car where he can see my Address ( i have buy isurance one mont ago)......IN ALL CASINO I HAVE SENT ALWAYS THIS DOCUMENTS!!!
i receied always this response
Thank you for contacting us.
We are part of a worldwide anti-fraud and charge database, we both access it and contribute to it. As such we must adhere to some of their instructions, when processing ID and Address verification documents.
It is standard practice of operators and ewallet processors to request address confirmation to be firstly through utility bills and where that is not available, in line with other operators we request for a bank/credit card statement (clear colored scanned copy ; at least 3 months old).
I cannot withdraw if he dont change for me addresse of casino!!
Another Thing, i tryed to witdraw my found by mail, writing my address mail of moneybookers and ammount of my cash.( i have sent alla document)
He response me that i have whitdraw y found From casino option amp; amp; amp; amp;...
But if dont change e mail i cannot do anytings....
i have my hands tied ......
bad casino!!!!
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