Attitude of Customer Service Agents

2,918
views
6
replies
Last post made 13 years ago by Cat50
psycomico
  • Started by
  • psycomico
  • India Newbie 1
  • last active 13 years ago

Back to list

Readers of this topic also read:

  • Hii everyone. I am new here. Can you offer me new opened casinos with good conditions

    Read

    New opened casinos

    2 262
    2 months ago

  • Vegas Casino Online - Exclusive $500 Great Golden Lion Freeroll Tournament For new and existing players! Guaranteed prize pool: $500 Tournament name: Great Golden Lion The best 20 players win prizes...

    Read

    Vegas Casino Online - Exclusive $500 Gre...

    1 201
    2 months ago

  • Today again at 5 p.m. 10 cash spins at wunderino this promotion is always every Tuesday and you have to be quick. I've never been able to win anything big there but it's better than nothing, good...

    Read

    Bonus

    2 335
    2 months ago

Please or register to post or comment.

  • psycomico
    • Started by
    • psycomico
    • at Nov 03, 10, 02:00:09 PM
    • India Newbie 1
    • last active 13 years ago

    I was playing in Betphoenix and wasnt told about the rules and it wasnt written in LCB or even in their site. i had played one table game accidently and had a doubt so i went in and checked and the agent tells me that my whole bonus will be voided cause i played one hand of pokerbonus.  i told him that i wasnt told that my whole bonus will be voided (from 275$ i made a balance of 3000$ ) and it wasnt written anywhere in your site. the first agent Al was telling me to mail the management about it and i did but didnt get any reply. so i went back and spoke to a guy name OMAR who was such an egoistic idiot and was ordering me around. i told him that it wasnt written anywhere in their site and i wasnt told about this promo and i cannot magically know about it. and he tells me that *I need to Learn to Read* I cant believe that he had the Audasity to talk to a customer like that. I got so pissed and i cursed him after which he cleaned my bonus account and closed my account with betphoenix . I cant believe LCB is doing business with such Idiots. I cant believe casino reps have such sad attitude.

  • dtsweet
    • Replied by
    • dtsweet
    • at Nov 03, 10, 02:23:34 PM
    • Canada Mighty! Member 3041
    • last active 6 years ago

    fyi, that IS standard for most casinos

  • Lipstick
    • Replied by
    • Lipstick
    • at Nov 03, 10, 02:52:59 PM
    • United States Admin 13900
    • last active 11 months ago

    Thanks for this post from:

    I am not quite sure why you think LCB would have the complete terms and conditions. This is information can be found at the casino, if you can not find the terms go to live chat and ask them. 

    It sounds like maybe you are a new player in the online casino world. As sweet says it is pretty standard across the board that certain games are exempt when taking a bonus. For the most part table games and video poker are exempt.

    I know for myself i played once on a deposit bonus and without thinking i played a hand of video poker out of habit when i realized that was exempt and i took the bonus. I had to bite the bullet and went to a slot and played like $20 a spin to deplete my bankroll. As luck would have it, would you believe that i hit over $900 while playing........talk about sick.

    Lips
  • gabby
    • Replied by
    • gabby
    • at Nov 03, 10, 04:40:30 PM
    • United States Mighty! Member 3326
    • last active 2 years ago

    I didn't win a nickel on the free play today but have to say Omar was quite kind to me.  I had to contact support since I forgot my login ID.  

    Sorry you had a bad experience.  I know it bites...big time.

    And..if I may add.... LCB is a great place to get ND codes, deposit codes, learn about the good and bad casinos and meet some great people.  NEVER would I assume it is up to them to provide me with the exact details of every casino and their rules....that's up to me.

    Just sayin'....without trying to be rude. smiley

  • Tinmanfan
    • Replied by
    • Tinmanfan
    • at Nov 03, 10, 09:09:01 PM
    • United States Hero Member 766
    • last active 3 years ago

    I was playing in Betphoenix and wasnt told about the rules and it wasnt written in LCB or even in their site. i had played one table game accidently and had a doubt so i went in and checked and the agent tells me that my whole bonus will be voided cause i played one hand of pokerbonus.  i told him that i wasnt told that my whole bonus will be voided (from 275$ i made a balance of 3000$ ) and it wasnt written anywhere in your site. the first agent Al was telling me to mail the management about it and i did but didnt get any reply. so i went back and spoke to a guy name OMAR who was such an egoistic idiot and was ordering me around. i told him that it wasnt written anywhere in their site and i wasnt told about this promo and i cannot magically know about it. and he tells me that *I need to Learn to Read* I cant believe that he had the Audasity to talk to a customer like that. I got so pissed and i cursed him after which he cleaned my bonus account and closed my account with betphoenix . I cant believe LCB is doing business with such Idiots. I cant believe casino reps have such sad attitude.


    We have 2 keep in mind that these reps aren't in the business 2 make friends; I know it's frustrating, but every once in a while u WILL come across a decent customer support rep. In general, though, it's best 2 just get in, make your request, say 'thank u,' and go about your merry way. And then come here 2 vent your frustration if u encounter a rude one wink  We've all been there smiley
  • Cat50
    • Replied by
    • Cat50
    • at Nov 04, 10, 04:43:33 AM
    • United States Superstar Member 6582
    • last active 13 hours ago

    thanks tinman i couldnt have said it better kiss

Quick Reply

Please enter your comment.

lcb activities in the last 24 hours

Most viewed forum topics

DeeJay505
DeeJay505 New Mexico 2 months ago
11

Register a new account at Velvet Spins casino for 120 free no deposit spins on sweet 16 blast with this code: SWEETBLAST 100 dollars max cash out 30 times play through is required Have a great day...
Velvet Spins Casino No Deposit

11 View
matijan
matijan Serbia 17 days ago
157

There are so many new casinos launching these days and it's only natural to want to test them all and find out if they're any good. What do you say about these five for starters? Vote in the poll to...
April 2024 $500 REAL CASH Contest: Let's Test Casinos!

157 View
MelissaN
MelissaN Serbia 22 days ago
10

Eternal Slots Casino - Exclusive No Deposit Bonus New players only - US OK! Amount: $77 How to claim the bonus: Players need to sign up through our LINK and enter the bonus code. Bonus code: LCB77...
Eternal Slots Casino Exclusive No Deposit Bonus

10 View