AVOID CASINO MOON AT ALL COST

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Last post made 13 years ago by Cat50
TAAADAAA
  • Started by
  • TAAADAAA
  • United States Superstar Member 5873
  • last active 5 hours ago

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  • TAAADAAA
    • Started by
    • TAAADAAA
    • at May 24, 09, 01:15:35 PM
    • United States Superstar Member 5873
    • last active 5 hours ago

    I registered an acct with this casino several days ago.  She gave me free $10 bonus.  I was lucky to win it up to $300.  In their term and condition, saying bonus money can not be withdrawn and can be only put into play.  Any winnings made from bonus are subject to wagering and withdrawal rule.  Today, I tried to make a withdrawal, livechat said the free bonus can be cashed out, winning also can't be cashed out.  What the point for giving us free bonus?

    AVOID THIS CASINO AT ALL COST PLEASE

  • TAAADAAA
    • Replied by
    • TAAADAAA
    • at May 24, 09, 05:44:19 PM
    • United States Superstar Member 5873
    • last active 5 hours ago

    I sent support an email twice, but the email got returned. 

    support@casinomoons.com is the email they give on their website

    >:( >:(

  • Lipstick
    • Replied by
    • Lipstick
    • at May 27, 09, 01:56:26 AM
    • United States Admin 13900
    • last active 11 months ago

    Hi Taadaa,

    Hmmm kinda really puts up the radar when the email can't be delivered. Thanks for the warning.

    Lips

  • bruno234
    • Replied by
    • bruno234
    • at May 29, 10, 05:50:02 AM
    • Portugal Full Member 208
    • last active 2 years ago

    Hi Taadaa,

    Hmmm kinda really puts up the radar when the email can't be delivered. Thanks for the warning.

    Lips


    i have sent e-mail to them and the same was not returned, but i didnt get any answer too
  • bigmr99
    • Replied by
    • bigmr99
    • at May 29, 10, 05:57:18 AM
    • United States Sr.Newbie 41
    • last active 7 years ago

    is it support@casinomoon.com or support@casinomoons.com?

  • billy_g22
    • Replied by
    • billy_g22
    • at May 29, 10, 08:23:54 AM
    • United States Full Member 122
    • last active 7 years ago

    Thanks for this post from:

    I had a withdrawal on 4/19 of this year off a free $10 chip.  The email i sent to them for documentation was to support@casinomoons.com

    Everything seemed to go well though it took the standard month + with the withdrawal. tongue  Got paid on 5/26.

    I've seen therichgroup casino rep help out a few people with this casino.  Maybe he can help you smiley

  • blueday
    • Replied by
    • blueday
    • at May 29, 10, 01:55:07 PM
    • United Kingdom Almighty Member 38014
    • last active 2 years ago

    I had a withdrawal on 4/19 of this year off a free $10 chip.  The email i sent to them for documentation was to support@casinomoons.com

    Everything seemed to go well though it took the standard month + with the withdrawal. tongue  Got paid on 5/26.

    I've seen therichgroup casino rep help out a few people with this casino.  Maybe he can help you smiley


    I will see if I can get hold of him.

    blue
  • Trent
    • Replied by
    • Trent
    • at May 29, 10, 03:10:22 PM
    • Greece Sr.Newbie 40
    • last active 7 years ago

    Well that must be a new rule, because when I signed up about 1.5 month ago, the bonus money was cashable.
    They have a huge problem with their livesupport.
    You should contact finance@casinomoons.com. Support@casinomoons.com are completely useless.
    I was finally paid after about a month.
    Good luck

  • Cat50
    • Replied by
    • Cat50
    • at May 29, 10, 05:47:21 PM
    • United States Superstar Member 6582
    • last active 1 day ago

    top game is not in my top but bottom tongue tonguei dont even play their freebies cant get used to their games happy spinning to every1 who likes these groups and if theres 1 tops that you have deposited played and liked let me know and i might just reconsider deposit and play  grin cheesyso sorry for those of you who are having problems i recieved the same email for 7spins and moon and i trashed them didnt even go check

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