bad experience with Grand Prive

Marvin: Hello and Welcome to our Live Chat service. How may I help you?

me: why I'm not eligible for GPTHUAT at roadhouse reels?

Marvin: Your bonus has been credited successfully!

Marvin: Is there anything else we can assist you with?

me: why it's only 100%?

me: supposed to be 150%

Marvin: Reason being it's your first deposit at the Roadhouse casino.

Marvin: First deposit bonus is 100% match

Marvin: Then after that you will be able to claim the daily match offers.

me: wait, can you take the bonus back please? i want to transfer it to another casino

Marvin: Are you saying that you want to forfeit the bonus?

me: yes

Marvin: Okay,But you won't be able to claim another bonus if you forfeit the current bonus.

me: I will transfer it to another casino and claim the bonus there

me: I do not want to forfeit the bonus, it might not let me claim the bonus from other casinos, thanks

Marvin: You won't be able to claim the bonus again on this deposit if i forfeit the bonus.

me: I do not want to take this bonus, can you remove it?

Marvin: Okay,

me: make sure that I'll be able to claim at another casino please

Marvin: The bonus has been forfieted.

Marvin: I told before you won't be able to claim a bonus on the deposit if i forfeit it.

me: I didnt want to have this bonus so I can take bonus from other casinos, that's why I asked you to remove it

me: it was given by you, the bonus which I didnt want to have

me: I just dont understand why I cannot claim it at other casinos

Marvin: Cause it has been forfeited,as you requested.

me: I requested to be removed

Marvin: But i explained to you that if i remove it it will be forfieted.

me: it's a big different between remove and forfeit the bonus

me: I didnt ask you to give me that bonus, I asked for code GPTHUAT

Marvin: Hence i said forfiet.

me: you gave that bonus to me, so you have to remove it for me, and I did not have to forfeit the bonus

me: can I chat to your manager please?

Marvin: Would you like to put it back?

Marvin: With regards to?

me: this matter

me: I did not want that bonus, and I want to transfer it a casino that I could claim the bonus, simple as that

Marvin: My Manager will be in the office in 3 hours from now.

me: great, thanks

Marvin: Is there anything else we can assist you with?

me: that's it, can you forward this chat to your manager please?

Obviously, he did not inform me first about 100% bonus he gave me while I asked for 150% bonus.  he could add the bonus in, then he could remove it without forfeiting the bonus.  It seemed like he forced me to take 100% bonus anyhow.  I consider to close all my accounts with Grand Prive after this. 

Thats indeed a very wrong way to force you into a 100% bonus without being told, but honestly ive only made 1 deposit at grand prive and got none playtime, and had 5-6 freechips which is very nice but im never able to hit any features at all no matter which slot im playing.

This is a weirdest support staff I've known of.  One person tried to prevent me from taking that bonus, other support guy gave it an "OK" 



Sam: Hello and Welcome to our Live Chat service. How may I help you?

me: I had a query with roadhousereels, I sent an email to support at roadhousereels already, but no response yet

Sam: what is the query?
me: if you take a look under my account, you might see the note

me: anyway, I made a deposit and couldnt claim code GPTHUAT yesterday

me: I contacted support, Marvin gave me 100% bonus, instead of 150%, without informing me first

Sam: yes i do see that

me: I asked him to remove the bonus, so I can tranfer it to another casino to claim it

me: I forfeited the bonus and now I cannot claim it at another casino

Sam: as it was your first deposit ever made in the casino you qualify for 100% up to $100

Sam: which casino?

me: I didnot want that bonus

me: roadhousereels

Sam: which casino are you trying to claim it in now?

me: lakepalace

me: I claimed codes with other casinos without taking first deposit bonus before

Sam: thats fine

Sam: im gonna credit you with $60 which is 150% ok

me: yes please

me: thanks alot

Sam: Your bonus has been credited!

Sam: Is there anything else we can assist you with?

me: that's it, thanks so much, you are very helpful