bad experience with Grand Prive

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    Last post ago over 6 years by TAAADAAA
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      5,793
    • last active 2 months ago

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      • No avatar normal
        • Started by
          Superstar Member
          5,793
        • last active 2 months ago
        Marvin: Hello and Welcome to our Live Chat service. How may I help you?

        me: why I'm not eligible for GPTHUAT at roadhouse reels?

        Marvin: Your bonus has been credited successfully!

        Marvin: Is there anything else we can assist you with?

        me: why it's only 100%?

        me: supposed to be 150%

        Marvin: Reason being it's your first deposit at the Roadhouse casino.

        Marvin: First deposit bonus is 100% match

        Marvin: Then after that you will be able to claim the daily match offers.

        me: wait, can you take the bonus back please? i want to transfer it to another casino

        Marvin: Are you saying that you want to forfeit the bonus?

        me: yes

        Marvin: Okay,But you won't be able to claim another bonus if you forfeit the current bonus.

        me: I will transfer it to another casino and claim the bonus there

        me: I do not want to forfeit the bonus, it might not let me claim the bonus from other casinos, thanks

        Marvin: You won't be able to claim the bonus again on this deposit if i forfeit the bonus.

        me: I do not want to take this bonus, can you remove it?

        Marvin: Okay,

        me: make sure that I'll be able to claim at another casino please

        Marvin: The bonus has been forfieted.

        Marvin: I told before you won't be able to claim a bonus on the deposit if i forfeit it.

        me: I didnt want to have this bonus so I can take bonus from other casinos, that's why I asked you to remove it

        me: it was given by you, the bonus which I didnt want to have

        me: I just dont understand why I cannot claim it at other casinos

        Marvin: Cause it has been forfeited,as you requested.

        me: I requested to be removed

        Marvin: But i explained to you that if i remove it it will be forfieted.

        me: it's a big different between remove and forfeit the bonus

        me: I didnt ask you to give me that bonus, I asked for code GPTHUAT

        Marvin: Hence i said forfiet.

        me: you gave that bonus to me, so you have to remove it for me, and I did not have to forfeit the bonus

        me: can I chat to your manager please?

        Marvin: Would you like to put it back?

        Marvin: With regards to?

        me: this matter

        me: I did not want that bonus, and I want to transfer it a casino that I could claim the bonus, simple as that

        Marvin: My Manager will be in the office in 3 hours from now.

        me: great, thanks

        Marvin: Is there anything else we can assist you with?

        me: that's it, can you forward this chat to your manager please?

        Rated:
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        • last active 2 months ago

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        • Avatar 10386
        Obviously, he did not inform me first about 100% bonus he gave me while I asked for 150% bonus.  he could add the bonus in, then he could remove it without forfeiting the bonus.  It seemed like he forced me to take 100% bonus anyhow.  I consider to close all my accounts with Grand Prive after this. 
      • Avatar 19642
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          Hero Member
          932
        • last active 5 months ago
        Thats indeed a very wrong way to force you into a 100% bonus without being told, but honestly ive only made 1 deposit at grand prive and got none playtime, and had 5-6 freechips which is very nice but im never able to hit any features at all no matter which slot im playing.
      • No avatar normal
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          Superstar Member
          5,793
        • last active 2 months ago
        This is a weirdest support staff I've known of.  One person tried to prevent me from taking that bonus, other support guy gave it an "OK" 



        Sam: Hello and Welcome to our Live Chat service. How may I help you?

        me: I had a query with roadhousereels, I sent an email to support at roadhousereels already, but no response yet

        Sam: what is the query?
        me: if you take a look under my account, you might see the note

        me: anyway, I made a deposit and couldnt claim code GPTHUAT yesterday

        me: I contacted support, Marvin gave me 100% bonus, instead of 150%, without informing me first

        Sam: yes i do see that

        me: I asked him to remove the bonus, so I can tranfer it to another casino to claim it

        me: I forfeited the bonus and now I cannot claim it at another casino

        Sam: as it was your first deposit ever made in the casino you qualify for 100% up to $100

        Sam: which casino?

        me: I didnot want that bonus

        me: roadhousereels

        Sam: which casino are you trying to claim it in now?

        me: lakepalace

        me: I claimed codes with other casinos without taking first deposit bonus before

        Sam: thats fine

        Sam: im gonna credit you with $60 which is 150% ok

        me: yes please

        me: thanks alot

        Sam: Your bonus has been credited!

        Sam: Is there anything else we can assist you with?

        me: that's it, thanks so much, you are very helpful

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