BADLY NEED HELP

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    Last post ago over 4 years by Feelin froggy
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      • Avatar 59233
        • Started by
          Hero Member
          674
        • last active 1 day ago
        Guys, recently I got 5 Free chips from Diamond VIP Casino (TOPGAME).
        I won their max cashout for free chips.
        Then to be sure I look at this forum, and this casino is marked warning because it pays quite slow only..
        well I guess i can wait so i send my docs and I deposited 25 USD.
        It was 3-4 days ago.
        Today I tried to login but it's written that my account is blocked!!!
        any rep for this casino at this forum?
      • Me
        • Replied by
          admin
          6,575
        • last active 7 hrs ago
        Hi anfransen,

        you can private message their Rep here : noahromecasino

        Zuga
      • Avatar 59233
        • Replied by
          Hero Member
          674
        • last active 1 day ago
        Thx so much Zuga..
        I hope that i will get a reply from noahromecasino soon..
        cos it's kinda frustrating..was happy that i won but now i have a chance of losing my deposit =(
      • Index
        • Replied by
          Super Hero
          1,153
        • last active 2 days ago
        I bet they tell you that you're on a high risk list. And they will not pay you.
      • Avatar 22659
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          Jr. Member
          87
        • last active 5 months ago

        Thanks for this post from:

        • Index
        Hi there,

        I'm sorry to hear you were not given a reason, hope it's just a tech issue, can you please send me your email / account name to noah@romepartners.com so that I can check for you?

        Kind Regards,

        Noah
      • Avatar 59233
        • Replied by
          Hero Member
          674
        • last active 1 day ago
        done...my account detail is sent to the email u stated..
      • Avatar 59233
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          Hero Member
          674
        • last active 1 day ago
        hi noahromecasino, do you receive my email??
        how's it going?
        any solution?
      • Avatar 75782
        • Replied by
          Sr.Newbie
          33
        • last active 5 months ago
        chocolateman wrote:

        I bet they tell you that you're on a high risk list. And they will not pay you.


        I don't think there are some casino sites that are not able to pay the player even if they're good player...
      • Avatar 59233
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          Hero Member
          674
        • last active 1 day ago
        i am still wondering whether i can get my cashout >..<
      • Avatar 22659
        • Replied by
          Jr. Member
          87
        • last active 5 months ago
        Hi,

        I have received your mail and sent the details to the Casino, and will be trying to resolve this issue with them. I will update you of course once I know more.

        Kind Regards,

        Noah
      • Avatar 59233
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          Hero Member
          674
        • last active 1 day ago
        alrity...thx so much for your effort 
        waiting here~
      • Avatar 22659
        • Replied by
          Jr. Member
          87
        • last active 5 months ago

        Thanks for this post from:

        • Index
        Hi  anfransen,

        I have spoken to the Casino and it seems your account will be reopened shortly and the withdrawal approved per regular guidelines. I will let you know when the risk department opens it. It seems they investigated the account, and froze it temporarily. I apologize for the hassle. Once it is opened, please email the finance department to continue your withdrawal.

        Kind Regards,

        Noah
      • Avatar 59233
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          Hero Member
          674
        • last active 1 day ago
        alright if my account is opened again please drop one post here cos i check this forum daily
        thx so much noah
      • Avatar 22659
        • Replied by
          Jr. Member
          87
        • last active 5 months ago
        Hi,

        It should be open now, please handle further communications with the relevant departments from now on, and enjoy your winnings.

        Kind Regards,

        Noah
      • Avatar 59233
        • Replied by
          Hero Member
          674
        • last active 1 day ago
        thx i am able to login again.
        will keep u updated if i get my withdrawal
        thanks for all..
        ^__^

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