BADLY NEED HELP

Guys, recently I got 5 Free chips from Diamond VIP Casino (TOPGAME).
I won their max cashout for free chips.
Then to be sure I look at this forum, and this casino is marked warning because it pays quite slow only..
well I guess i can wait so i send my docs and I deposited 25 USD.
It was 3-4 days ago.
Today I tried to login but it's written that my account is blocked!!!
any rep for this casino at this forum?

Hi anfransen,

you can private message their Rep here : noahromecasino

Zuga

Thx so much Zuga..
I hope that i will get a reply from noahromecasino soon..
cos it's kinda frustrating..was happy that i won but now i have a chance of losing my deposit =(

I bet they tell you that you're on a high risk list. And they will not pay you.

Hi there,

I'm sorry to hear you were not given a reason, hope it's just a tech issue, can you please send me your email / account name to noah@romepartners.com so that I can check for you?

Kind Regards,

Noah

done...my account detail is sent to the email u stated..

hi noahromecasino, do you receive my email??
how's it going?
any solution?

i am still wondering whether i can get my cashout >..<

Hi,

I have received your mail and sent the details to the Casino, and will be trying to resolve this issue with them. I will update you of course once I know more.

Kind Regards,

Noah

alrity...thx so much for your effort 
waiting here~

Hi  anfransen,

I have spoken to the Casino and it seems your account will be reopened shortly and the withdrawal approved per regular guidelines. I will let you know when the risk department opens it. It seems they investigated the account, and froze it temporarily. I apologize for the hassle. Once it is opened, please email the finance department to continue your withdrawal.

Kind Regards,

Noah

alright if my account is opened again please drop one post here cos i check this forum daily
thx so much noah

Hi,

It should be open now, please handle further communications with the relevant departments from now on, and enjoy your winnings.

Kind Regards,

Noah

thx i am able to login again.
will keep u updated if i get my withdrawal
thanks for all..
^__^

Got a reply that my Withdrawal was approved on 20th of June..
still pending till now (11 working days)

Hi There,

I just checked and it has already been approved yesterday and sent today, please be a bit more patient if you don't see it yet and allow the necessary time to pass for delivery.

Kind Regards,

Noah

just a few hours after i post this i get the money..weird enough i made a withdrawal of 150 but i got 107 xD...
well anything wrong with that >..<

Hi there,

If you are hinting that its because of the post you are sorely mistaken. I did ask that it gets sent today instead of later in the week so we can resolve this. I would have done the same should you have emailed me directly.

Any change in amount is either fees or bonus, please speak to the customer service department to find out.

Kind Regards,

Noah

i am not hinting about that..it's just coincidence that it happened.

i was asked to send email to their finance as i withdrew with moneybookers, shouldnt be any charges...
will keep u updated.thx so so much~

My pleasure,

Please do. You can also email me at noah@romepartners.com for a swift response.

sure2...i sent an email to payments@diamondvipcasino.com and i will forward to you too

great u got paid enjoy your winnings

Hi Kbec980915,

I moved your post to Direct Casino Support. We have a Rome Casino rep and you can view the thread here.