Hey Man.
I made a deposit, with a match coupon, which was somewhere around $135 after the bonus was added to my deposit. I started losing right away, and left the casino. When I logged back in a few days later, I had a balance. I thought it was left over from the deposit, but apparently the casino put in a $10 chip. Thinking it was left over from the last session, I played 1 single hand of table games, then wanted to check my playthrough. It was then that I realized that I had played a restricted game, so I contacted the casino.
Keep in mind I only played 1 single hand of cards, it was a $1 bet, and I think I just won the bet back. I asked the manager Jerry if he could just remove the winnings from my account, but he said that he could reset my chip to $10. I had just won $77 on a slot game, so my balance was $87.50, which was probably the reason that he wanted to reset my chip, because I had won over $77 in a bonus game. He would not let me keep the winnings, even though I had generated ALL of my money playing slots, not by playing tables.
The casino would not just remove my original $10, nor could they remove the $1 hand of blackjack, instead they just removed ALL my winnings and gave me another chip. I suspect this happened because they didn't want me to be able to cash-out. By allowing me to keep my winnings, I have a significantly better chance of making the play-through. They are using the fact that I played just 1 single hand of blackjack to reset my entire account.
I really think this is unfair, like I have said, I just played a single hand of blackjack. I think its rather extreme to have to clear out my entire balance over just 1 hand of blackjack. They are trying to make it difficult for me, even though I have a $45 deposit for my previous transaction. It looks as though they are not willing to cooperate over just $1.
In my opinion this is really an easy fix. Just remove the $1 that I played, as well as the $1 I was paid for the winnings. There is no need to reset my entire account, especially when I started winning for a change. The casino is making it tougher than it needs to be. Its ntot like I was racking up bankroll playing table games, it was just 1 hand. I can see how it would be different if I had sat there playing hand after hand, but it was just one.
If someone were to just look at my play history, you could see that it was just a single hand.
Instead of gaining a new customer, they lost a new customer. I make $ of deposits each month, and I can say that I will not be back at Begado. I will just keep making deposits at Slotastic. Slotastic customer support is much more helpful. Don't count on Begado to resolve your issues, they just want to make it more difficult for the player.
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