begado casino

Is anyone having trouble connecting to Begado Casino server? It won't load.
Unable to communicate with casino Please check you internet connection.

Yes, I am. I assume we all are. Ive seen this happen at Slots Jungle and Titan before, but usually only for a day or two. I've been waiting since Friday morning at 2am when I was told to expect a 15 minute wait to access my funds. I can't get a straight answer from live support. They basically put up a sign at guest services that says, "Sorry."

I'll have a word with the rep and see if he can shed some light on this.

blue

I spoke to the rep and apparently there are server issues.  It may be a few more days before it is back up and running again.

blue

That's still very vague, don't you think Blue? I really think it's bad PR to mislead customers about a timeframe for fixing technical issues, when clearly it's not close to ready or fixed yet. They told everyone they were upgrading their software to make the games faster and more enjoyable (I did enjoy a considerable lag the first day I deposited there).

Last but not least, it seems like an upgrade is something you prepare for and have advanced notice for. They should've been notifying their customers of the upcoming server repairs or software upgrades, otherwise all the mixed signals might make the casino look like a risky bet. I'm frankly astounded at the mixture of answers I got from begado's live support team. They relied on emotions and exclamation points to apologize and many times did not reply. I have to caution members from visiting begado casino, not due to the experience of waiting for an upgrade or server issue to resolve, but for how the casino handles what appears to be a crisis. I only say all of this because I work in the casino industry like many of us, and we are a tough bunch. When you have dozens of competition out there, you have to have good customer service. #1 Rule of Casino Survival: Those casinos with poor guest service will fail sooner rather than later. If a rep sees this post, I am extremely disappointed and would love an email regarding what happened and what you will do to make it up in the name of keeping your customers.

I agree in most part with what you are saying glaughnan - you would think they would be totally prepared if they were going to do an upgrade and keep their customers informed.  

You may recall when LCB upgraded, there was tons of preparation behind the scenes and that prep went on for a very long time befoire the actual upgrade.  It was a very smooth transition due to the hard work  and prep behind the scenes by Admin.  

However, that doesn't mean there won't be hiccups and I think Begado have a major unforeseen hiccup on their hands.  Whether that is down to one person not preparing  properly or something due to a third party which is out of their control, it is not known.   I also agree that they should all be saying the same thing to their customers and keeping customers updated.  

I'll give it a couple of days and see if I can get an update from the rep.

bkue

they owe close to $6000 , i have emailed them every single day , always the same response we are doing an upgrade.NO TIME FRAME IS GIVEN when they will be back , i have done all the right things.I have emailed their finance department about 6 times , no answer. I am seriously considering legal action , as i this is really looking like a scam.I WON THAT MONEY FAIR AND SQUARE, ALL I WANT IS MY MONEY .Im isck of the excuses im sick of the waitng i want my money  

i posted about this casino when they first opened,after the lie they told me i didnt trust them after.Gl

I can have another word with the rep to see if there is any further news.

I'll get back to this thread with anything I find out.

blue

Still no news - they are still working on the server.  Your balances have been confirmed as safe.

blue

6000$  -  then  you must wait 12  month to recived  6 k Becose you  play in  place  -  with max cashauts  500$ in month   . Will be good if they dont try find any excuse to not pay  you and processed you all 6 k  with 12 separate part  with 500$ .

So now you know    Begado -Winpalace -Slotslungle(One Casino Family)     Isnt the best place for player.

Thank you blue! It's nice to know we have some gatekeepers and watchdogs around here. I've been playing all of my gaming through LCB since day one, I never affiliate with any other site. I complain, but that's the badge of honor most gamblers love to wear.

I LOVE the nuworks games, I really do, maybe because they are new and a novelty for me compared to RTG's games. I liked that some of the feature guarantee games had some hefty bonus rounds attached, and also that there were mini, minor, major and grand progressives on some games AND a feature guarantee. I am always suspicious of FG games because it means there used to be a likelihood of the bonus not hitting within a few hundred spins, and this has been confirmed over countless hours of play at RTG sites, but Begado was fun to play it. I've only deposited twice but since I am under the impression that this might have been an unforeseen crisis, I might be ok with it as long as they communicate.

I will say that Live chat at least talks to you, and I doubt the people on the front lines have much information, but I would rather be told check back in 9 days than "check back later! "

Which is what customers are seeing right now.

I WISH there was some way we as players could express our solidarity in the form of a union and write letters to the owners or managers, somebody who actually has control over the situation, or information about the situation the guest service live chat agents lack.

There's a lot of bad but there is also some good. Tylenol killed some people in the 90s but with great PR AFTER the crisis, they actually turned a profit that quarter. Begado can do the same, but that owner or manager needs to write a HELL of an email to their players. Not just explaining what happened and that the doors are open now, but what they will do for the affected players. I always tell others about good and bad experiences and if Begado redeems itself I will repost here and tell everyone my experience.

Once again, thanks to blueday for communicating on our behalf. I dont know about the accounting or payout issues, which is a completely different story probably dependent on shoddy documentation on the part of the player or a violation of free chip rules, but this is an issue we needed a mod to help out with. Happy to play here, someone post if you are able to log into begado this weekend please. - GL

blue you tell him or her this- i am in the process of seeing lawyer and the FBI, and Scotland Yard in the UK, I AM OVER THIS THIS IS WRONG AND I WANT MY MONEY !

Working furiously?
Nearly 10 days later?
Look im not the only person that is extremely extremely angry , i have a large amount of money that is legally mine.
When it comes to denying peoples rights to money how do you think one should act.If I went to a real casino in a city and they told me i had to wait for my money with no real time given as to when i would get it , how do you think i would feel.
This "casino" has told me lies from day one about how long it will take to fix, have never answered emails ,and  have continually stuffed me around.THEY ARE A SCAM i will get my money and if it involves the FBI and Scotland Yard so be it.I am entlted to this money. If someone stole 6000 from a bank they would be jailed , why should a scamming casino like this one get away with it - it is wrong and i intend to get my money 

Anyone else having this trouble please get back to me on here, i want to take this further for people that are owed money.The more people that join this the better we all will be i am so so so angry

I am having issues signing on, but am not owed any money.
I wish you the best and luck getting your money that is yours!
Regards...Melanie

I do understand the frustration but I can only give you the information the rep has told me.

blue

Hey Guys and Girls,

There is a technical issue with Begado software server, so at the moment we do not have access to it and can't issue payments.

We are working day and night on bringing it back up. The moment it will be fixed we will issue all the payments.

I understand that it's frustrating, especially now during the holiday season.

Hope it will be solved soon.

Best
Daniel

what a load of crap!
1.You contually LIE about when the casino will be back on line- first off it was going to be two days !
2.This has never happened ever before in any other casino for such a large period of time.
3.Not one bit of information is posted on the site , you u have to ask the chat room , who have no idea.
4.I HAVE EMAILED THE FINANCE DEPARTMENT 6 TIMES , STILL NO ANSWER.
5.An upgrade is not the truth , once again you lie.
6.I HAVE SAID IT BEFORE , AND I WILL SAY IT AGAIN , IF YOU STOLE 6000 FROM SOMEONE HERE WHERE I LIVE ITS JAIL TIME , SO WHY THE HELL ARE YOU GETTING AWAY WITH IT.
You are not going to to get away scott free- i am going to get what is legally mine one way or the other

Seriously are we supposed to believe the crap you have been spinning- you have no idea just how serious this is becoming - people are owed money - get it - hence you are making a lot of people very very very angry.What a scam - if you do not pay I will make it my mission in my life to shut you down for good - you have no idea just how bad this is .Not that  you care, you have showed no sympathy for the players, but hell you take our money quick smart - what a joke .I WANT MY MONEY IT IS LEGALLY MINE .

i joined this casino, tried it out with the free chip and had tech issues right off.  But i had read the warning post so my guards were up and did not deposit. I really hope this casino gets it's act together and pays it's dues, without giving anymore grief to the winners. There is nothing worse then this, for depositers....we have confidence in these casino's, give the new one's a chance just to be scammed, and if they're not scamming well they're missleading...i personnally say they are lying to this person...very disrespectable and dishonorable... I wonder if they have forgotten how social media works these days and howit is so easy to ruin a reputation...They really should put all there cards on the table and be honest if they don't want to get closed down before even getting going...I wish you the best of luck Austy, and i'm sending you some positve energies...i know the only positvity in this will be your payout and that's what i'm hoping for you.
                 4Grace.
                            X0

Hi,

I have above 1000 posts here and I really don't think I lied in any one of them. Sometimes i don't have the answer but i do not lie.

austy2012- you can be fraustrated and I understand that, yet, this is reality and technical issues do happen.

I wrote to you in dozen emails: as you can see, no one is running away. This is a new brand that we launched, it's not our first and not our last.

When the casino will be up- you will be paid; yelling at me on emails 5 times a day won't make it go faster.

Best regards,
Daniel

i really dont  care what you think .Legally it is my money.Who the hell do u think you are? Im a player not an object.Your the one that owes me money.YOU ARE A LIER this crap you go on about it will be fixed its into its 11TH DAY this is compeleter and utter crap.You will give me my money, i dont care what the hell i have to do i will get it .GET IT BUDDY - MY LEGAL RIGHT , HOW DARE YOU EVEN ATTEMPT TO PUT IT BACK ONTO ME.yOU NEVER EVEN TOLD PLAYERS THE SITUATION , FINANCE HAS NEVER GOTTEN BACK TO ME , YOU ARE A DISGRACE- YOU WILL WILL WILL GIVE ME MY MONEY 

DID YOU ALL READ THAT , THIS WONDER MAN "DANIEL"IS TRYING TO MAKE ME FEEL BAD .WHAT A CROCK OF CRAP.
"Daniel" you have no idea do you - you avoid telling the answers everyone wants to know , especially me.
HOW DARE YOU MAKE ME FEEL LIKE ITS MY FAULT - ITS YOURS .
YOU "CASINO' IS A SCAM - MARK MY WORD I AM GETTING WHAT IS OWED TOME , YOU GIVE IT TO ME
The finance department , deos that exist ?? NOT ONE SINGLE RESPONSE HOW DO YOU EXPLAIN THAT .
I AM NOT GONIG AWAY , IF I DONOT GET MY MONEY I WILL MAKE IT MY CRUSADE IN MY LIFE TO GET IT FROMY OUR GROUP - ITS NOW 11 DAYS YOU IDIOT 11 DAYS !
DO OYU GET THE MESSAGE OR ARE YOU JUST GOING TO RESPNSE IN YOUR ARROGANT MANNER WHAT A JOKE 

austy thats true  Begado Casino like other  their brands mayby isnt the best  brands - But in your situations  you must wait    longer  this is  only  way for you.   Of corse this is not good situations for you .

Begado Owners  - They olso lose money every day -  when casino is  close and not work -  they lose money.   and  .... reputations....

I wish you  get this money  as soon as possible - But for now   you must wait....      -   And other things is why  Begado  Support dont cooperations better   with players - with answer their emials or send  some informations abaout   This bad situation -   " Somthing like -  We apologizes we have some issue with software -  All payments will be procesed     soon...

4grace you are 100 % right, notice how he never gvies correct info , or even slightly detailed.THEY ARE CONTINUALLY STALLING- THINKING WE EVENTUALLY WILL GIVE UP. I am not , i refuse , i want what is legally mine.I f i have to get a lawyer onto this , the FBI and Scotland Yard i am - im really over them LYING through thier teeths about all this.
They have no intention of ever getting back online - this is one big SCAM .
WHAT AJOKE 11 DAYS 11 DAYS ! 

begado casino is a scam !
11 days they have been down , i have emailed them every day constantly lied , finace willnot get back to me - i am owed 6000
BEWARE and spread the word a disgrace

begado casino is a scam !
11 days they have been down , i have emailed them every day constantly lied , finace willnot get back to me - i am owed 6000
BEWARE and spread the word a disgrace

begado casino is a scam !
11 days they have been down , i have emailed them every day constantly lied , finace willnot get back to me - i am owed 6000
BEWARE and spread the word a disgrace

and My emails to quote "daniel" will not be the first and wouldnt be the last.You are not stealing my money it is mine i am going to get it

I am not calming down , I AM OWED BIG MONEY.Why should i calm down , that casino has LIED to me from the day all this started.11 DAYS TO FIX A PROBLEM what a joke , that's just unheard of.All the reps tell me lies , i was told it would be fixed two in two days , that's like nearly 10 days ago !
If Daniel is such a great rep , why doesn't he know???????
LOOK A REP IS REPRESENTING THAT COMPANY , IF HE DOESN'T KNOW WHAT HOPE HAVE I GOT OF GETTING MY MONEY !
Patience is over its 11 days 11 days DO YOU GET IT !!!!!!!
1 -2 OK but its dragging on and on and on . I HAVE EVERY RIGHT TO BE ANGRY , ENOUGH IS ENOUGH     

wait for what ? For them to run away , for me to give up the fight ?
Can you please please understand ? This casino has lied to me from day one , they have lied to everyone , even thier affiliated site has clearly written it will take two days to fix , i quote :
 Sunday, November 18, 2012
Important Notice

We are experiencing technical issues with Begado Casino software server. It should be solved on Thursday. Please redirect your traffic to our othe brands in order not to loose visitors.

We truly apologize for the inconvenience.
NOVEMBER THE 18TH , its the 28 therefore it has bee n really going on for over 12 days!
im sick of this waiting for what nothing - if i withheld 6000 from a person in real life i probably would be in big trouble with people after me , WHY THE HELL ARE THESE PEOPLE GETTING AWAY WITH IT
You seem to think this is ok to do , you havnt once said that this is wrong.It is wrong.Its actually really stealing money from people.think of all that money they took from people.What ironic is they were so quick to take your money from you , yet they will not give it to you.
I am NOT lettign this slide , i will take this further , i swear.
I cannot for the life of me understand why it would take so long to fix , this is a crazy .Seriously,dont you get it ?
the excuses given when you try to communicate with "live help"

Tony: I'm afraid I don't have access to this information

Tony: we are going through maintenance right now. Please check back tomorrow. Sorry for the inconvenience

Tony: our technical team are doing their best

Tony: I understand, again we apologize. All we ask for is just a little more patience at this time.

Tony: Our technical team makes maintenance to our system for the better Internet connection with bigger number of players.

copy and paste answers say alot , they dont even care !

WARNING , WARNING WARNING.
It is now 12 going on 13 days since  this "casino" went down.Firsy they said it was for maintenace , then an upgrade , now the "rep" says it's a server issue.
I am personally owed close to 6000.I have emailed the finance department over a dozen times ,NO ANSWER.
The live help is just a copy paste answer system , its just non  responsive :
here are the classic answers given :

Tony: I'm afraid I don't have access to this information

Tony: we are going through maintenance right now. Please check back tomorrow. Sorry for the inconvenience

Tony: our technical team are doing their best

Tony: I understand, again we apologize. All we ask for is just a little more patience at this time.

Tony: Our technical team makes maintenance to our system for the better Internet connection with bigger number of players.

I WISH TO COMMUNICATE WITH ANYONE ANYONE also effected by this , every passing day this "casino" starts to smell more like a scam.
Please contact me, as i have already investigated ulterative options for recovery of monies owed to us -THEY WILL NOT I REPEAT - WILL NOT GET AWAY WITH THIS

Your new thread with the same information has been merged into this thread.  Creating new threads on the same subject is not the way forward.

blue

well what is the way forward?
You seem not concerned in helping with this issue.I WILL SAY IT AGAIN AND AGAIN.We are dealing with real money here- its not play money - its real money.WHY SHOULDN'T I BE ENTITLED TO BE ANGRY AND KICK UP A FUSS, im over being patient.
You dont realise the LIESLIES LIES they have told - NO REAL reason for why it went down , DEF NO DATE when it will be fixed.
Why arnt you being more active in this thread, if i am the leader of a group that forms tog et out money back so be it - i have already have had others contact me!
Even their affiliated main site  HAS NOW GONE DOWN- this is a joke and smells to me like a huge scam     

Hi,

Our affiliate site is not down and haven't been down, you can ask other members to verify that for you, similar as our other 4 brands.

We are a big company with huge turnover and we are not going to run away because we owe you 6k.

As i said, you will be paid. When the casino is up, all the pending withdrawals will be handled but we can't do anything till then.

The things is: whether you form a parade or wait patiently has no influence on when you get paid- You will be paid when the casino goes up.


Best regards,
Daniel

AGAIN no real explanation .
AGAIN turning it back onto me and trying to make me feel bad for sticking up for myself and my rights.
AGAIN  NO IDEA WHEN THIS CASINO WILL BE BACK- ITS NOW 14 DAYS 14 DAYS !
again WHAT A JOKE!

i REFUSE  go away until i get my money its 14 days for god sake its not 2 .NO EXPLANATION HAS EVER BEEN GIVEN PROPERLY, NO SIGN HAS BEEN PLACED ON THE MAIN PAGE OF THE CASINO SAYING IT IS DOWN - THIS IS A DISGRACE

The connection has timed out
     
     
     
     
     
       
       
          The server at www.affactive.com is taking too long to respond.
       

       
       

  The site could be temporarily unavailable or too busy. Try again in a few
    moments.
  If you are unable to load any pages, check your computer's network
    connection.
  If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.
UM YES IT IS DOWN  !

Affactive.com site is not down and wasn't down. You can ask others here to check

AGAIN no real explanation .
AGAIN turning it back onto me and trying to make me feel bad for sticking up for myself and my rights.
AGAIN  NO IDEA WHEN THIS CASINO WILL BE BACK- ITS NOW 14 DAYS 14 DAYS !
again WHAT A JOKE!
i am going to keep at and at and at thins forever if i have to , you are not NOT getting away with taking money from people u will not win !

Hi austy2012,

Im confident you are going to get paid. Affactive group was/is always paying their players.

It is unfortunate this casino is down , and I certainly understand your frustration.

But I also have to say that yelling at Daniel is not productive and it is not accomplishing anything.

Yes you are entitle to your winnings and per Daniel you and everyone else affected will get paid once casino is up.

I'm sure you can give them some time to resolve this issue as well as im sure they would appreciate your patience.

Cheers
Zuga

Did anybody find out answers to the following yet? Daniel, mods?

1. What is the actual problem, specifically? We want to know what is wrong with the server, or the site, or the payment solution, so we understand the problem. Otherwise it looks suspicious to the player.

2. What is preventing the site from getting back to a functioning state 2 weeks later? Or, what has changed in the last week. Updates should be given to players.

3. When can players expect Begado to be back online? If you don't know, explain why you don't know or someone very familiar with the problem doesn't know? Otherwise it looks suspicious. As long a we get an explanation as to why you don't know and those you have asked higher in the chain of command truly don't know, at least players MIGHT understand.

When the power goes out and the payment kiosks are shut down at a major casino for A FEW HOURS, that marketing department has to send out so many freebies in direct mail or email just to retain customers they offended. So, if the affactive group wants to fix this problem for the player and satisfy them, they must realize what has happened is not just an inconvenience. This is a crisis. Make it right, guys!

This is as far as I can gather, in answer to your questions

1.  The server collapsed - the server contains everything to make the casino run.  It's a bit like the hard drive on your computer stopping functioning.

I used to work in an office and when our server went down, we couldn't do anything until they fixed the problem.  Our server was for approximately 50 people and was quite large.  I imagine their server is a lot bigger.  Our server spoke to another server in another part of the country and if that went down, ours didn't work either.

2.  The server still not working is preventing the site from being up and running.

3.  Timescale is unknown as far as I'm aware.  Perhaps Daniel "may" be able to shed some light.

I will ask Daniel for an update.

blue

EDIT

Daniel will post an update tomorrow morning.

maybe you should also ask him this :
Why being a rep of the company he doesn't know. That's like saying a  kfc rep doesn't actually know that their company sells chicken.
Ask him this , why has the company used deceptive and misleading conduct throughout all this?
Deceptive- "minor upgrade" ??/
Misleading -to quote from an email I got form the finance department , oh and might I add another automated response :
lease be aware our website is currently under construction and we will be up and running again within 3-6 working days.

You do not need to worry, you will receive the winnings that you are entitiled to.

Please accept our apologies for the inconvenience this may have caused you, your patience is greatly appreciated.

Regards

Begado Casino

thats 8 days ago !

DECEPTIVE AND MISLEADING CONDUCT is against the law - fix it

I am over you DANIEL trying to make me feel like i am over reacting- NO I AM NOT- Y
MAYBE IF YOU TOLD THE TRUTH WE WOULD CALM DOWN.
Also, why does your download automatically go to WIN PALACE when you try to download from Begado?
I am quite prepared to be reasonable and clam down if you give me the proper answers and not just the run around you have my word

Tony: Hi this is Tony with Begado Casino! We are still doing upgrade work on our servers. We hope to be up and running by the weekend at the latest. Please check back for updates.

heard that one last weekend as well - again no real answers

why no notice on the main page of begado ?
Why no email to players?
Why do oyu constantly cahnge the time about when the casino will be back?
Why dont you answer emails ?

this takes the cake :
LOOK AT THIS EXPLANATION AS TO WHY THEY DON'T EMAIL PLAYER ABOUT HE STATUS OF THE SITUATION ;

you: ANSWER THE OTHER QUESTIONS
Tony: can you be more specific please
Tony: ?
you: begado
you: main page why havnt you got a message saying it is down
you: why dont you email us about the status of the casino
you: well
Tony: we don't want to disturb other player who didn't player every day

"we don't want to disturb other player who didn't player every day" what  A JOKE SERIOUSLY THIS SAYS IT ALL