Betphoenix...another excellent experience

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    Last post ago about 6 years by Cat50
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    stewart1v1v

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        stewart1v1v

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        on october 2 I decided to try my luck at some live slots at bet phoenix...deposited $50 and used a bonus for 550% ( 25X play thru and 15X max cashout)

        played for about 5-6 hours hit some good payouts and was able to reach the play thru and enough to cash out the max of $750

        Omar walked me thru the withdrawal making sure that the request was for $1025 ($275 non cashable bonus)

        we did that on 10/02 ...my withdrawal pending over the weekend...I knew nothing would be done until at least monday...

        when I checked on monday....it seems my withdrawal was reversed and now there was even LESS in my account .

        I contacted support and was put in touch with Dean, casino manager,...we worked out the details...no fault of my own...and he promised me that the entire $750.00 would be approved and processed sometime tomorrow..this was on monday 10/04....

        about one hour ago I logged on to betphoenix only to find that I had no pending withdrawal and indeed when I checked my wallet account...the $750.00 was sitting in my balance.

        Dean does an excellent job and keeps his word

        Maybe it is just me...but whenever I do have a problem at a casino...it never pays to be rude or insulting to support...just make sure you check on the casinos you gamble at before you decide to deposit

        Betphoenix is where I play...it may sound like I am being paid for my testimonials but I assure you that every word is true
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        rebecca1984

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        I feel the same way about betphoenix living in the us its nice that they have the option of your winning being sent western union, while it may take a bit longer i do prefer this method.....but I'm also on the i luv betphoenix bandwagon.....and your right as stated above when your polite they will be polite in return, to me thats just common sense
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        wmmeden

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        I am glad you clarified about the withdrawal being over for the amount of the bonus. I never realized that before and thought they automatically deducted it. If I ever win on a bonus, I know to add the bonus amount to the withdrawal.
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        stewart1v1v

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        personally...I always check with support before I make the withdrawal to make sure it is done properly and always make a copy of your chat
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        bestbette

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        Wow,  the cashier site is down, and so ask and sometimes you recv. I just got a free 15 20x playthrough chip See the chat

        Please wait for a site operator to respond.

        You are now chatting with 'Al'

        Al: Welcome! How may I assist you?

        bestbette: Hi what's wrong with your deposit page ieUnable to establish a Database connection. Please go back and try again. If the problem persists, please contact Customer Services. © Copyright 2010 BC Atasta SECURE SITE

        Al: Yes indeed we are sorry for the inconvenience, the cashier area will be back very shortly

        Al: IT department is working on it as we speak it shoulnt be much longer

        bestbette: Can u comp me anything to play with then in the meantime?

        Al: sure allow me

        Al: $15 free chip 20x play and 2x max cashout

        bestbette: Wow  that's terrific Al You're a rock star, have a great night :-)
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        Cat50

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        gl on the freebie

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