on october 2 I decided to try my luck at some live slots at bet phoenix...deposited $50 and used a bonus for 550% ( 25X play thru and 15X max cashout)
played for about 5-6 hours hit some good payouts and was able to reach the play thru and enough to cash out the max of $750
Omar walked me thru the withdrawal making sure that the request was for $1025 ($275 non cashable bonus)
we did that on 10/02 ...my withdrawal pending over the weekend...I knew nothing would be done until at least monday...
when I checked on monday....it seems my withdrawal was reversed and now there was even LESS in my account .
I contacted support and was put in touch with Dean, casino manager,...we worked out the details...no fault of my own...and he promised me that the entire $750.00 would be approved and processed sometime tomorrow..this was on monday 10/04....
about one hour ago I logged on to betphoenix only to find that I had no pending withdrawal and indeed when I checked my wallet account...the $750.00 was sitting in my balance.
Dean does an excellent job and keeps his word
Maybe it is just me...but whenever I do have a problem at a casino...it never pays to be rude or insulting to support...just make sure you check on the casinos you gamble at before you decide to deposit
Betphoenix is where I play...it may sound like I am being paid for my testimonials but I assure you that every word is true
Betphoenix...another excellent experience
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