betphoenix casino problem

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    Last post ago over 6 years by lucky8s
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          Sr.Newbie
          46
        • last active 9 months ago
        Here is the synopsis...I have been playing at betphoenix casino in the slot tournaments. I deposited 40.00 and played nothing but the slot tournaments. I had my money built up to over 1300.00 and then tried to withdraw some of it. I put in for the withdrawal on 9/4/2010. Member services sent me an email on 9/7/2010 stating that I needed to send in my documents to process my withdrawal. On 9/8/2010 the very next day I was sent an email stating that there was a free chip in my account. Why didn't they notify me of this on 9/7/2010 before they asked me to send in my documents? They also told me that there are two different kinds of chips coupon free chips and courtesy free chips. Courtesy free chips show up in your real balance and you can't use them at your leisure. Supposedly that is what I received. I was playing on real money that I deposited. They claim that their automated system was down to notify me that a free chip had been deposited into my account. All that they can give me is an apology but the thing is that they admitted that they were at fault. I should be able to withdraw my money. I guess they were looking for a loophole so they created one. Needless to say since that happened to me the pots have dropped dramatically. They used to have set pots of 200.00 300.00 450.00 etc. Now they start at zero and build from there. They only ones that are set now are the free tournaments. I just want people to be aware of this casino and the reputation that they are building for themselves.
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          Superstar Member
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        • last active 2 hrs ago
        ive been wary for months :-\ lips_sealedthanks for the post
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          Sr.Newbie
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        I am just trying to look out for whomever I can...
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          Super Hero
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        • last active 3 months ago
        Thinking back BetPhoenix tried to sabotage my winning by inserting a free chip into my account (it cost me some of my winnings to have it removed, *sneaky*) but I was able to get roughly 60% of the money).  Very suspect...
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          Sr.Newbie
          46
        • last active 9 months ago
        How did you manage to get 60% of your winnings? They won't even return any of my emails. Please let me know.
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          Super Hero
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        I live chatted with the manager Dean Carter.  He's a bit on the stingy side, but if he sees you are a moderate to frequest depositor, he's try to work with you.
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          Sr.Newbie
          46
        • last active 9 months ago
        I tried doing a PAB. It worked for my money at mighty slots when I was ripped off there but they claim that the casino wouldn't budge at betphoenix so they closed my case. I will try that.
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          Sr.Newbie
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        I just talked to Dean and he says he will get back to me on Friday. I don't know if I will get any of my money but he said he would get with the person that gave me the free chip without notifying me of it. Thanks for the help Joseph. It was worth a shot. I will let you know what happens.
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          Sr.Newbie
          46
        • last active 9 months ago
        Talking to him didn't work... He had me thinking that we could come to an agreement but I was wrong....he wouldn't budge.
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          Mighty! Member
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        • last active 6 days ago
        They've got a lot of "don't ask cuz we won't tell" rules there.  Best bet is forget about this one, make nice with Dean, and try again to win with your own cash.  If you want to.  They do pay when all rules have been followed.  Best of luck to you!
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          Sr.Newbie
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        I told them I was going to withdraw my real balance and I wouldn't be back.
      • Me
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          admin
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        I can suggest you to private message NicolasJohnson whos Rep for this casino


        Zuga
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          Superstar Member
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        im sorry for being re dundent but does any1 know the tourney rules
        ? :-\
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          Sr.Newbie
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        I have tried that Zuga. He says they won't budge.
      • Me
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        Hi Kbec980915,

        I understand you talked to Dean. Try PMing Nicolas, whos our approved Casino Rep here on LCB, and he might be able to help you.

        They have some specific tournament rules, so I hope Nicolas will be able to clear things up.

        Zuga

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