betphoenix casino problem

Anything related to casinos, casino games, new casinos, tournaments etc.
Headline back 23
    12,635
    views
    49
    replies
    Last post ago over 6 years by lucky8s
    No avatar normal
    • Started by
      Sr.Newbie
      46
    • last active 6 months ago

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal
        • Started by
          Sr.Newbie
          46
        • last active 6 months ago
        Here is the synopsis...I have been playing at betphoenix casino in the slot tournaments. I deposited 40.00 and played nothing but the slot tournaments. I had my money built up to over 1300.00 and then tried to withdraw some of it. I put in for the withdrawal on 9/4/2010. Member services sent me an email on 9/7/2010 stating that I needed to send in my documents to process my withdrawal. On 9/8/2010 the very next day I was sent an email stating that there was a free chip in my account. Why didn't they notify me of this on 9/7/2010 before they asked me to send in my documents? They also told me that there are two different kinds of chips coupon free chips and courtesy free chips. Courtesy free chips show up in your real balance and you can't use them at your leisure. Supposedly that is what I received. I was playing on real money that I deposited. They claim that their automated system was down to notify me that a free chip had been deposited into my account. All that they can give me is an apology but the thing is that they admitted that they were at fault. I should be able to withdraw my money. I guess they were looking for a loophole so they created one. Needless to say since that happened to me the pots have dropped dramatically. They used to have set pots of 200.00 300.00 450.00 etc. Now they start at zero and build from there. They only ones that are set now are the free tournaments. I just want people to be aware of this casino and the reputation that they are building for themselves.
      • Images
        • Replied by
          Superstar Member
          6,203
        • last active 4 hrs ago
        ive been wary for months  :-\ thanks for the post
      • No avatar normal
        • Replied by
          Sr.Newbie
          46
        • last active 6 months ago

        Thanks for this post from:

        • No avatar small
        I am just trying to look out for whomever I can...
      • No avatar normal
        • Replied by
          Super Hero
          1,621
        • last active about 1 month ago
        Thinking back BetPhoenix tried to sabotage my winning by inserting a free chip into my account (it cost me some of my winnings to have it removed, *sneaky*) but I was able to get roughly 60% of the money).  Very suspect...
      • No avatar normal
        • Replied by
          Sr.Newbie
          46
        • last active 6 months ago
        How did you manage to get 60% of your winnings? They won't even return any of my emails. Please let me know.
      • No avatar normal
        • Replied by
          Super Hero
          1,621
        • last active about 1 month ago

        Thanks for this post from:

        • No avatar small
        I live chatted with the manager Dean Carter.  He's a bit on the stingy side, but if he sees you are a moderate to frequest depositor, he's try to work with you.
      • No avatar normal
        • Replied by
          Sr.Newbie
          46
        • last active 6 months ago
        I tried doing a PAB. It worked for my money at mighty slots when I was ripped off there but they claim that the casino wouldn't budge at betphoenix so they closed my case. I will try that.
      • No avatar normal
        • Replied by
          Sr.Newbie
          46
        • last active 6 months ago
        I just talked to Dean and he says he will get back to me on Friday. I don't know if I will get any of my money but he said he would get with the person that gave me the free chip without notifying me of it. Thanks for the help Joseph. It was worth a shot. I will let you know what happens.
      • No avatar normal
        • Replied by
          Sr.Newbie
          46
        • last active 6 months ago
        Talking to him didn't work... He had me thinking that we could come to an agreement but I was wrong....he wouldn't budge.
      • Index
        • Replied by
          Mighty! Member
          3,578
        • last active 2 days ago
        They've got a lot of "don't ask cuz we won't tell" rules there.  Best bet is forget about this one, make nice with Dean, and try again to win with your own cash.  If you want to.  They do pay when all rules have been followed.  Best of luck to you!
      • No avatar normal
        • Replied by
          Sr.Newbie
          46
        • last active 6 months ago
        I told them I was going to withdraw my real balance and I wouldn't be back.
      • Me
        • Replied by
          admin
          6,625
        • last active 13 hrs ago
        I can suggest you to private message NicolasJohnson whos Rep for this casino


        Zuga
      • Images
        • Replied by
          Superstar Member
          6,203
        • last active 4 hrs ago
        im sorry for being re dundent but does any1 know the tourney rules
        ? :-\
      • No avatar normal
        • Replied by
          Sr.Newbie
          46
        • last active 6 months ago
        I have tried that Zuga. He says they won't budge.
      • Me
        • Replied by
          admin
          6,625
        • last active 13 hrs ago

        Thanks for this post from:

        • Images
        • No avatar small
        Hi Kbec980915,

        I understand you talked to Dean. Try PMing Nicolas, whos our approved Casino Rep here on LCB, and he might be able to help you.

        They have some specific tournament rules, so I hope Nicolas will be able to clear things up.

        Zuga

      lcb activities in the last 24 hours

      • 33
        new members
      • 646
        members online
      • 20403
        guests online
      • 79
        new posts
      • 931
        free games played
      Join the club

      Most viewed forum topics

      • Index
        Lucky Creek Casino - Exclusive 25 Free Spins New and existing players - US OK! Amount: 25 Free Spins on Midnight Racer (ONLY available on Mobile) How to claim the bonus: Players need to sign up from our LINK - Use...
        Lucky Creek Casino Exclusive Free Spins
      • Index
        Introducing the newest member of the bgo casino family, PowerSpins.com, where you get free spins every day.Log in at powerspins.com now using your bgo username and password where 50 free spins are waiting for you - no...
        Power Spins Casino No Deposit
      • Index
        Dear LCBers, Everum casino is giving away free spins every time a new slot has been released to the fastest players who post their casino usernames here on this thread. Please note: US players are not allowed to...
        Exclusive Express Promos at Everum Casino

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit