betphoenix casino problem

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    Last post ago over 6 years by lucky8s
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        • Started by
          Superstar Member
          6203
        • last active 1 day ago
        chillymellow wrote:

        here is my understanding of their bonus rules, for what it's worth.  I know Nick has been really sick lately and hope he is feeling better.

        1.  You aren't allowed to play any tourneys with your bonus money.
        2.  You aren't allowed to play any tourneys when bonus money is in your account
        3.  Any bonus is the same rules, free, manager's, prize, whatever.  Don't play tourneys.
        4.  They won't stop you from playing tourneys with your bonus money.
        5.  If you ask for that .01 in your account so you can play tourneys, that's bonus money.  You can't cash it out.
        6.  You can gain those loyalty points, but never cash out, if you play tourneys with any bonus money in your account.
        7.  They reserve the right to change these rules any time, no notice, no matter what, their decisions are FINAL.
        8.  If you play with your own money only in your account, you will be able to cash out your winnings. (but I don't understand quite if you have to wager these winnings first...sorry)
        9.  Play free tourneys or play only with your own cash if you want to ever
          hi chilly my dear thanks for trying to answer my question,let me be more specific.Theres been sooooooo many different things said about the tournys my question is as long as you deposit in that month if you win a tourney is the money yours or if you win a small amount,say 10 cents do you have to deposit again in that month to play again?thank you
      • Avatar 28689
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          Hero Member
          655
        • last active 4 months ago
        TAAADAAA, I cant believe they did that to you.  Someone was going to win 1st, 2nd nor 3rd place in those tourneys  it just so happened you had a great day.  Its not like you have control over the spinning.
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          Hero Member
          540
        • last active 2 months ago
        gunnylab wrote:

        TAAADAAA, I cant believe they did that to you.  Someone was going to win 1st, 2nd nor 3rd place in those tourneys  it just so happened you had a great day.  Its not like you have control over the spinning.


        But..  dont you know??
        You have to hit the spacebar with the nail of your left hand thumb!
        That way, you will ALWAYS hit a winning combination!
        Taadaaa knows this, thats why he's always winning!
        RTG software is soooo easy to manipulate!

        Ok, just wish this was true.
        Some casinomanagers seem to think this is true.
        Unfortunately its not.

        Or maybe I should try my right hand thumbnail?
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        • Replied by
          Mighty! Member
          3578
        • last active 10 days ago

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        rena35 wrote:

          hi chilly my dear thanks for trying to answer my question,let me be more specific.Theres been sooooooo many different things said about the tournys my question is as long as you deposit in that month if you win a tourney is the money yours or if you win a small amount,say 10 cents do you have to deposit again in that month to play again?thank you


        Oh, forgot that part.  10.  You need to make a deposit (any amount) at least once a month to be able to cash out from your tourney winnings.  I am not totally sure, but lets say you deposit on day 1, and on day 30 you have no money in your account and then win $1.00.  I'm pretty sure you can play on your winnings and keep anything you win off those winnings.  But if you reach zero and you don't win that $1.00 before your month is out, well, you probably have to deposit.  But maybe Nicolas can let us know if that is correct.
      • Avatar 10150
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          Mighty! Member
          3007
        • last active 4 months ago
        I just reinterate that : If you can dance to their tune, then fine and dandy. If not find another place, there's alot better casinos then BP on the net....Seek and ye shall find.
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          Superstar Member
          5793
        • last active 4 months ago
        HAHA, WRONG, I used left hand pinky, .

        Slotbeuker wrote:

        gunnylab wrote:

        TAAADAAA, I cant believe they did that to you.  Someone was going to win 1st, 2nd nor 3rd place in those tourneys  it just so happened you had a great day.  Its not like you have control over the spinning.


        But..  dont you know??
        You have to hit the spacebar with the nail of your left hand thumb!
        That way, you will ALWAYS hit a winning combination!
        Taadaaa knows this, thats why he's always winning!
        RTG software is soooo easy to manipulate!

        Ok, just wish this was true.
        Some casinomanagers seem to think this is true.
        Unfortunately its not.

        Or maybe I should try my right hand thumbnail?

      • No avatar normal
        • Replied by
          Hero Member
          540
        • last active 2 months ago
        Ah, so thats your secret!!

        Gonna try that now, off to win LOADS of money!!


      • No avatar normal
        • Replied by
          Sr.Newbie
          46
        • last active 7 months ago
        Just one more thing...I was NEVER offered a settlement like Nicolas said I was. That is why I asked Joseph how he got 60% of his winnings because I would have taken it some is better than nothing. Yes there are alot of better casinos out there.
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        • Replied by
          Superstar Member
          6203
        • last active 1 day ago
        i dont want to offend anyone but is it just me or havent it been alot of complaints about betphoenix?makes you wonder if theres something with some if not all of them :-\
      • Thsuper31
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          Mighty! Member
          2970
        • last active 2 months ago
        mmmm-hmmmm; been quite a few
      • Avatar 10150
        • Replied by
          Mighty! Member
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        • last active 4 months ago
        rena35 wrote:

        i dont want to offend anyone but is it just me or havent it been alot of complaints about betphoenix?makes you wonder if theres something with some if not all of them :-\



        Awww gee Rena, just because they lied about the no deposit/deposit rule and making you cycle through your tourney wins 1X to even collect and lock you out because you either won too often or too much is no reason to think they're bad...:D
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          Sr.Newbie
          46
        • last active 7 months ago
        Here is a copy of one of the emails that I received about my money. So I assumed they were going to pay me something.Hello Kathy,

        Just a quick note to let you know that discussions with the casino are
        ongoing and, from my point of view at least, progressing.

        The casino has admitted that you were not informed of the free chip as
        you should have been.  Normally they have an automated system that sends
        out email(s) to inform the player but at the time you were given your
        free chip that automated system was not working.  As such you had no way
        of knowing that the free chip had been given.

        Needless to say I am expecting them to propose a reasonable solution to
        what is essentially a problem of their own making.

        Just between you and me I'd like to know where you stand on this.  Would
        you take partial payment -- by no means are you under any obligation to
        do this but it would give me some wiggle room in dealing with the casino
        -- or is it an "all or nothing" situation for you?  It's totally your
        call, I'd have no problem with it either way.

        Please let me know.

        Thanks,
        Regards,
        Max @ Casinomeister.com
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        • Replied by
          Super Hero
          1621
        • last active about 2 months ago
        Hey Kbec.  Believe me, I was expecting anything from BetPhoenix.  I'm glad I got the 60% of the account balance. 

        As far as your free chip situation, you can always call Casinomeister in for an advocate if you want.
      • No avatar normal
        • Replied by
          Sr.Newbie
          46
        • last active 7 months ago
        I might just do that. Thanks for your advice Joseph.
      • Me
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          admin
          6634
        • last active 6 hrs ago

        Thanks for this post from:

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        Hi gals and guys,


        From what Ive read so far from this thread, I find that the only thing that casino did wrong here was not notifying the player about the free chip.

        But their terms are clear, and state that players can not use free chip to play at tournaments. Therefore any winnings are void.

        Betphoenix offered a compensation in this case and I find that to be fair, and not to mention they were in no obligation to offer any free chip in the first place.

        Nicolas kindly offered me to provide the evidence for this case, so I plan to see it first before making my final judgment on this case.

        P.S.
        The topic title has been changed as the previuos title can be misleading.

        cheers
        Zuga

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