betphoenix error

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    Last post ago over 6 years by Joseph Kennedy
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          Superstar Member
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        I redeemed code REDOWNLOADPHO for $50 with 20x playthru = $1000.  I played for couple hours, thought that I problly finished the playthru, I thenn clicked on the cashier to check and saw that I still have $1167 left to play.  How can it be? lol.  I contacted livechat and was told to play $167 more and she will make a note on my account.  I closed the chat and forgot to save it if I need it to argue with them later,  .  So, please check everything before playing with betphoenix.  If I saw my playthru was $800, I would have to play even more if its not $1167.
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          Mighty! Member
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        I made playthrough on the free chip, and my cashier was right, I had $900 when I made the playthrough and it dropped down to $100 the max cashout.

        :-*
      • 20150122 113127
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          Super Hero
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        I made playthrough, too. Yea
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          Superstar Member
          5,793
        • last active 2 months ago
        always check the playthru requirement before you start spinning.


        Al: Welcome back

        riceman: hi

        riceman: I just deposited and notice the playthru is 30x in my cashier

        Al: one moment let me check

        riceman: $6550 in playthru

        riceman: it's supposed to be $4500

        Al: its 20X play through Slots and Keno, 30X play through table games

        riceman: I know, but I saw $6550 playthru requirement, so if I spin on slots, the playthru will change?

        Al: thats a good question

        Al: but we can see exactly how much and what you play so we can calculate it for is that would be the case

        riceman: I tested it, spin 3 spins on slots $3

        riceman: the playthru changed to $6547

        riceman: so I'll be ok as long as I finish $4500 in playthru?

        Al: Once you reach 20x on slots we can do the math their shouldn't be a problem

        riceman: great, thanks

        Al: exactly on slots and keno

        Al: my pleasure
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          admin
          20,291
        • last active 3 hrs ago
        Sound advice Taaadaaa. 

        So is that a system error seeing as it happened twice to you? (your 1st and last post in this thrread)

        blue
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          Superstar Member
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        • last active 2 months ago
        I'm not sure.  I think it had to do with person who set up the codes, even thou livechat told me it was 20x playthru, that person might set the code with 30x playthru. 
      • Thsuper31
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          Mighty! Member
          2,970
        • last active 30 days ago
        hmm, betphoenix is offline..both the site (casino client) AND their homepage is gone
      • Thsuper31
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          Mighty! Member
          2,970
        • last active 30 days ago
        havent been able to access the cashier since Monday
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          Full Member
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          Super Hero
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        • last active 7 days ago
        same here.  They owe me $50!!!

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