BetPhoenix penalizes you if you win?

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Last post made 13 years ago by Cat50
dtsweet
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  • dtsweet
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  • Great, so if you take a bonus and you win frequently, you get bonus banned because you're lucky. I've been lucky enough to deposit and win on the high bonuses. If you lose, you get free chips. But why bother? If you win, you aren't welcome
    NOT a casino I will recommend. They don't reward good players. They punish them

    Dear xxx,
     
    Thank you for your reply. We regret to inform you that our company has made a business decision to exclude your account from receiving bonuses (deposit bonuses or free chips); you are therefore ineligible to receive any forum contest prizes either. We have overcome the inconveniences we were having with our processor and you will be paid your $300 tomorrow; after that, you are more than welcome to continue playing with us; but you will not be eligible to redeem anymore bonuses. Thank you for your understanding
     
    Best regards,
     
    Bet Phoenix Casino
     
    P.S Please refer to our terms and conditions:
     
    8. The Casino reserves full discretion to close any Player account at any time and without warning. Additionally it is the sole discretion of The Casino to reject any Player play, bonuses or other activity for any reason and without obligation to inform the player of such actions or the reasons of such actions
     
    . The Casino may terminate any promotion at any time and without prior warning

  • Oh, and I'll be checking to see if I get paid tomorrow. THEIR WORDS and I'll be sure to follow up


  • In case I don't get paid, my transaction history to show I deposited and didnt use a freebie, even though I'm apparently now freebie banned for playing in good faith, following rules and deposiing, but penalized for winning

    Date Transaction Amount
    8/21/2010 4:57:34 PM Redeem Comp Points Deposit Approved! $3.53
    8/21/2010 4:57:34 PM Redeem Comp Points Deposit Requested $3.53
    8/19/2010 5:19:14 PM Coupon '400FIRE ' redeemed $200.00
    8/19/2010 5:19:14 PM Wire Transfer Deposit Approved! $50.00
    8/19/2010 5:19:02 PM Coupon '400FIRE' requested 
    8/19/2010 5:17:44 PM Wire Transfer Deposit Requested $50.00
    8/19/2010 5:17:22 PM Manager Withdrawal Approved! ($50.00)
    8/19/2010 5:17:22 PM Manager Withdrawal Requested ($50.00)
    8/19/2010 5:16:55 PM Wire Transfer Withdrawal Requested ($250.00)
  • wow, I won 500 and did not lose my bonuses

    however at the virtual group I am banned from any bonuses because I won five times in one month but that was over 3000 total

  • CHOW-DER!

    Not sure what that means, but it came in my brain when I read the #8 rule and your issues. 

    I hate chowder.  Well, the seafood kind.  Kinda like potato/corn chowder. 

    Bet Phoenix is like a sociopathic spouse...seems so nice, takes your money, didn't mean any of it, doesn't feel.

  • I've won more than 500 intotal. I guess that's why. Keep your wins minimal or lose and you're golden wink

  • Well, *one* bingo site won't give me deposit bonuses because I'm ahead of the house, but I can sometimes get other types.  Whenever I get behind the house (what am I, too ugly to stand out in front?) I can get them again.  Not a permanent thing.  If I play at BP again after they zero me out, I'll not be using any bonuses because I like the tourneys mostly.

  • Just to correct any miss understanding dtsweet was not banned for winning.

  • Nic, could you please pm dtsweet and let him know if you know what the reason was?  Not knowing makes you think all kinds of things.  thanks!

  • you mean they will bonus ban you if you win more frequent, dtsweet?

    you are not alone, I also had bonus banned last month.

    cool

    there are plenty of other rtg casinos out there, so dont worry.

  • That's not good..and Nick if Chilly doesn't get to keep her winnings from tourneys but you can't stop or take her out of the tourney then what happens to her winnings that would have gone to another player?  Do they just go to the house or will they be distributed in accordance?

  • i certainly wasnt told told why i dont receive free chips nor why im bonus banned..just that i am sad

  • but yes, nick, please feel free to elaborate...even i dont know

  • why oh why? whats going on betphoenix wheres the love? sad sad :'(

  • I'm not asking for any further explanation, but the transaction history you showed here doesn't make sense to me.  It looks like you requested a cashout, then seconds later redeposited $50 for a 400% coupon; then I don't see another cashout request after that.



    In case I don't get paid, my transaction history to show I deposited and didnt use a freebie, even though I'm apparently now freebie banned for playing in good faith, following rules and deposiing, but penalized for winning

    Date Transaction Amount
    8/21/2010 4:57:34 PM Redeem Comp Points Deposit Approved! $3.53
    8/21/2010 4:57:34 PM Redeem Comp Points Deposit Requested $3.53
    8/19/2010 5:19:14 PM Coupon '400FIRE ' redeemed $200.00
    8/19/2010 5:19:14 PM Wire Transfer Deposit Approved! $50.00
    8/19/2010 5:19:02 PM Coupon '400FIRE' requested 
    8/19/2010 5:17:44 PM Wire Transfer Deposit Requested $50.00
    8/19/2010 5:17:22 PM Manager Withdrawal Approved! ($50.00)
    8/19/2010 5:17:22 PM Manager Withdrawal Requested ($50.00)
    8/19/2010 5:16:55 PM Wire Transfer Withdrawal Requested ($250.00)

  • Unfortunately theres nothing unusual about being bonus banned. Its common practice with most of the casinos. Please note all casinos reserve the right to deny any further promotions and its right there in their terms and conditions. Also Casinos are under no obligation to offer any bonuses. But this is competitive market so they do. Im not defending BetPhoenix by a long shot, all Im saying it is clearly stated in their T&Cs.

    I do think this is not one of the most smartest things to do on the casino part. But it is their right and all players agreed to those T&Cs while signing up.

    dtsweet, casino lost money in your case, and IMO they are shooting themselves in the leg here, coz if they are hoping to win that money back denying you the future bonuses is not helping their cause.

    But once again, I dont see anything wrong in what they did here. Its just a bad business move on their part, and you can always choose to take your business elsewhere.

    Zuga

  • Lhasa, it might not reflect there. I deffo have the email requesting cashout, and the emil back saying received, and the follow-up saying I'd be paid today smiley

    Zuga, true enough. It's definatelty their perogative to stop bonuses any time and a term I know I agree to. It's just frustrating since they became my rtg of choice, and now to bring my business elewhere. I just want to share my experience with the others. It's saddening to play the forum contests and find out AFTER I'm arbitrarily disqualified.

  • Wow, apparently, I'm not not meant to share my opinion about the casino. Are reviews only meant to be positive? Didn't the thread ask for all and any reviews? I was told I'd be paid today, via email last night. It isn't in yet. Granted, the day isnt through. But I was told that while I can't take bonuses I can still play. So I went to log onto my acct and review my records, and I'm locked out
    What's up with THAT?

    Date: Thu, 26 Aug 2010 20:42:44 -0400
    From: payouts@betphoenixcasino.com
    To: xxx@hotmail.com
    Subject: RE: Your payout request has been received


    Dear xxx,
    Thank you for your reply. We regret to inform you that our company has made a business decision to exclude your account from receiving bonuses (deposit bonuses or free chips); you are therefore ineligible to receive any forum contest prizes either. We have overcome the inconveniences we were having with our processor and you will be paid your $300 tomorrow; after that, you are more than welcome to continue playing with us; but you will not be eligible to redeem anymore bonuses. Thank you for your understanding
    Best regards,
    Bet Phoenix Casino
    P.S Please refer to our terms and conditions:
    8. The Casino reserves full discretion to close any Player account at any time and without warning. Additionally it is the sole discretion of The Casino to reject any Player play, bonuses or other activity for any reason and without obligation to inform the player of such actions or the reasons of such actions

    . The Casino may terminate any promotion at any time and without prior warning

  • I share this in the chance that I don't get  paid today. Nick's words are EVERYONE gets paid and the email from payouts says I will be paid today. So I'll keep you all informed smiley


  • Wow, apparently, I'm not not meant to share my opinion about the casino. Are reviews only meant to be positive? Didn't the thread ask for all and any reviews? I was told I'd be paid today, via email last night. It isn't in yet. Granted, the day isnt through. But I was told that while I can't take bonuses I can still play. So I went to log onto my acct and review my records, and I'm locked out
    What's up with THAT?




    You probably have angered the BP gods...That'll teach you! tongue Just another reason to not play there.
  • LOL, my opinions aside, if they're honourable, they'll pay, regardless of my comments....especially on a forum they open a contest asking for reviews wink
    If they don't pay...well, everyone here will know they aren't honourable
    if they do pay, I'll tell everyone that too of course wink

  • Resolution:

    paid
    but now banned
    a win and loss I guess

  • Glad you got paid, but locking you out is garbage, *if* it's because of your posting here.  I'm now having second thoughts about depositing here.

  • yes, i agree. They was everytime nice to me, but i didn't cashout once. I think we all agree to this terms, but this reason to ban you from Bonuses is in my opinion not really fair.
    They don't say you are a bonus abuser or something like that, the only reason is a cashout?!
    I don't think i will deposit there again, i like Jackpot Capital Group. I had several cashouts there and i receive deposit and no deposit Bonuses there, like before.
    And something i don't like at Betphoenix are the maximum cashout bonuses:-)
    Goodluck to you withdraw!!!

  • I feel like we're missing the main reason as to why dtsweet is banned.  Nicholas said it wasn't from winning.  I feel that if their integrity is questioned and the player is providing their side of the story and BP is in the right the explanation would be given so that everyone understands why.  It is especially  confusing being that dtsweet was PAID which of course means no terms or conditions were violated.

  • i know they dont have to give a reason but it would set some minds to ease if 1 was forthcoming sad


  • I for one find way more playtime at this RTG than any other for your deposit. But I do not take bonuses. Especially because I have won 2 Random jackpots playing my own money. BetPhoenix is #1 in my book, especially due to Dean the manager and Nick their Rep. These two are the best of the best in the industry. Also keep in mind that other RTG's have and do this, nothing new or unusual here. Even in land based casinos if you are winning continously, you will get a tap on the shoulder from the pit boss. Also land based are not giving you there money to play with like online RTG's are. Nick bends over backwards to help the online community and it's players I have seen it. Dean is a very reasonable fair minded manager, he does care about customer service. If and when you win a Random playing with your own money believe me you will be happy you did. Also Playtime at Bet Phoenix has always been more than any other RTG I have played. I also want to point out they are HONORABLE they PAID.
  • Well, here's my recent chat with BP (Sam) Such fun....

    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Sam'
    XXX: Hi, been trying to register for tourneys, but it won't let me. (3 min wait)
    XXX: Hey Sam? You there?
    Sam: that happens because you have surpassed the amount of free tournaments you can register for; you can go ahead and register now, but if this happens again you will need to make a deposit
    Sam: thank you for your understanding
    XXX: I thought it was no loger required to make a deposit.
    XXX: longer
    XXXl: ??
    info: Your chat transcript will be sent to dalbert_b@yahoo.com at the end of your chat.
    Sam: you will need to make a deposit in the future if you want to continue enjoying the tournaments
    XXX: Like I said, I thought that was discontinued. So that never changed?
    info: Your chat transcript will be sent to dalbert_b@yahoo.com at the end of your chat.
    Sam: that policy is in effect

    So, what's the REAL answer?? I received an email saying you no longer had to deposit to play, but now find out you do?? Well, you can guess what I think of this casino...Yep, truth hard to come by if ever given.

  • Again NOTHING NEW HERE, luv ya genenco but I too got this from RUSHMORE 2 months ago YOU CANNOT PLAY IN THE FREE TOURNAMENTS UNTIL YOU MAKE A DEP. Guess what I made a $25 dep and I played that $10,000 freeroll that riceman is now in first place our Forum moderator Taa yep the very same. So make a dep well worth it for $10,000 grand don't ya think!!!  8)


  • Again NOTHING NEW HERE, luv ya genenco but I too got this from RUSHMORE 2 months ago YOU CANNOT PLAY IN THE FREE TOURNAMENTS UNTIL YOU MAKE A DEP. Guess what I made a $25 dep and I played that $10,000 freeroll that riceman is now in first place our Forum moderator Taa yep the very same. So make a dep well worth it for $10,000 grand don't ya think!!!  8)



    Well unlike BP, I TRUST Rushmore and have deposited there long before the tourneys started.. So that's not a concern. I think you'd better read this posting. It explains that BP lifted those "Restrictions" but actually, they haven't...So....(Posting done by dipity)


    https://lcb.org/onlinecasinobonusforum/casinos/betphoenix-feedback/30/
  • thanks for the info genenco it was very helpful to me (i cant speak for every1)it all goes back to research and im glad you took the time to do some.we as adults make descisions some good some bad but in all its a learning experience,all i can say is to each their own no matter what the evidence is showing .I wish all the best of luck and as always HAPPY SPINNING  grin grin kiss tongue

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