betphoenix withdrawal

5,603
views
19
replies
Last post made 3 years ago by Prince Bhasin
TAAADAAA
  • Started by
  • TAAADAAA
  • United States Superstar Member 5873
  • last active 1 year ago

Readers of this topic also read:

Please or register to post or comment.

  • wow, didnt know that it is so difficult and many processes i have to go thru with betphoenix.  It wasnt like this before, everyone else has to go thru these processes or what?
    i had my pending withdrawal in 6 business days already, i contact support and here's the chat

    Omar: Thank you so much for choosing Bet Phoenix Casino, how may I help you today?

    riceman: hi, may i chat with Dean please?

    Omar: sure one moment please

    Omar: is this in regards to your payout?

    riceman: yes

    Omar: feel free to send us an email to payouts@betphoenixcasino.com CC sam@betphoenix.com

    riceman: what is CC?

    riceman: just want to know when i will have my winning, Dean can't answer it?

    Omar: Carbon Copy

    Omar: Dean is telling me your payout will be ready this week

    Omar: that's why we need you to contact Sam

    Omar: and the Payouts department

    riceman: tx, contact both or one of the above?

    Omar: both

    riceman: tx

  • TAAA I had a cashout form a free chip from them recently. It was my first withdrawal request from them and my docs had already been verified long before. I requested it on a Friday, the following Thursday (4 business days) I sent an email to them requesting the withdrawal be processed as soon as possible and it was in my Moneybookers account the next day which was the 5th business day from the time of my request. Definitely send the email as soon as you can and hopefully it will be put through ASAP for you smiley:):)

  • their new policy is no longer by 5 business days...it's MINIMUM 5 business days BEFORE processing

  • Just got my approved today after having it pending since last Monday, but I am still stoked-FREE MONEY

  • I have crappy luck on this site,i don't see why people say its good.I don't think its that good.Tight games

  • Please wait for a site operator to respond.

    You are now chatting with 'George'

    George: Welcome to Bet Phoenix Casino, where the excitement never ends! How may I help you today?

    riceman: may I chat to Sam or Dean please?

    Please wait while I transfer the chat to 'Sam'.

    You are now chatting with 'Sam'

    Sam: Hello

    Sam: how may I assist you?

    riceman: hi

    riceman: is my withdrawal ready yet?

    Sam: not yet

    Sam: it will probably be done by the end of this week

    Sam: we will contact you when it's ready

    riceman: the end of this week?  it's been 8 business days already

    riceman: thanks, I'll contact again tomorrow


  • Taaa you're requesting over 1k in winnings.  Maybe they are waiting until they have the funds available to cover their larger debts.

  • lol.....hope that's not the case...sad if a casino doesnt have a thousand on hand

  • i really dont know what to say, every casinos different.Ive only cashed out at a few rivals it didnt take that long.I just know you will get paid they seem to be good on that i just hope you are not bonus banned in the process(it wouldnt be a great loss on the ban i never take bonuses their anyways)gl my dear  cheesy

  • i guess tht's not the case also.  The casino can give away 4-5 of $500 freeroll daily, so my over $1k withdrwal is just a samll number to them.


    Taaa you're requesting over 1k in winnings.  Maybe they are waiting until they have the funds available to cover their larger debts.
  • betphoenix does not like to have winners.  I understand that they did bonus banned me a month ago because I won more often there, but I just received an email from betphoenix today that they decided to close my account.  shocked shocked

    This e mail is to inform you that your pending payout plus the balance you had in your account was paid today to your UseMyWallet account for a total of $1435.92; we regret to inform you that your account has been closed; we are not going to take your business anymore as per management decision. Thank you for your understanding
     
    Best regards,
     
    Bet Phoenix Casino
    Fraud and Payouts Department

    I won alot more with Rushmore and Clubworld group, they'd never done thing like closing a player account and they do always appreciate their players to play with them.  I know I have many more other RTG casinos to play with, better customer service, faster in payout and no jungle rules come out from no where like betphoenix had.  Just want to pass on the words, " betphoenix does not like to have winners", if you continue losing, they will keep giving you free chips, bonuses,... and when you win, they will cut you off, you are no longer welcome there, lol.  I know that I'm not the only one, problly more accounts already closed or will be closed soon.

    cool cool

  • Well, I'd say more, but everyone knows my opinion of this casino. I'd say "Sorry TAAADAAA" But frankly, this means you are no longer bound by their stupid and insane rules they seem to whip out of their (You know where) and ultimately, they will close due to their attitude to winners and possibly customers in general.


    In closing, you'll be happier not having to deal with those "Care-less" CS staff..Especially "Sam" grin


  • Taa, You did notice it was from the Fraud dept in your e-mail sent to you? I wonder if this has anything to do with your post on how to win in freeroll tournaments? I did not get to read it, so not sure of it's contents? But I did see posts referring to it.
  • no, lucky8, it's their Fraud & payout department.  It has nothing to do with if I post how to win freeroll tournament (I never did, I might have said I was lucky to win the tournament) , they problly see players like me as a threat to their casino's finance.  I'm also not upset about their decision, in fact I want to say, "thank you" to them, lol.




    Taa, You did notice it was from the Fraud dept in your e-mail sent to you? I wonder if this has anything to do with your post on how to win in freeroll tournaments? I did not get to read it, so not sure of it's contents? But I did see posts referring to it.
  • I have had only good experiences at Betphoenix. Made a few deposits via usemy wallet and ewallet, never taken a bonus and only have played tournaments, both free-roll and pay...was fortunate enough to win $350 last week and 4 days later the funds were in my account...sent my docs in right away and since I didnt deposit with a credit card, they didnt need the authorization form.

    Otto, at live online support is fantastic...he walked me thru the entire withdrawal process...and the 2 questions I emailed to check on status were both answered within hours of my sending.

    if you dont use bonuses it seems, IMO, to make things much easier and less confusion to withdrawal. and I even played some of my winnings on slots.

    I think if you use the bonuses...make sure you ONLY play live slots...even the free rolls should be avoided while you have a balance with a bonus.

    Their slot tournaments are teriffic, both free roll and pay.

    as for being "tight" ...this is SLOTS...you gotta be in the right place at the right time, and...BP is no different as far as tightness as any other casino (IMO), luck is the factor.

    I like this casino and will continue to play...their games, to me, are fair...and their support staff is friendly, courteous and knowledgable.

  • i will have to agree payout was slow

  • I'm not surprised...when I won, I was bonus banned. When I complained here, I was blocked. Rogue, anyone?

  • its starting to seem that way dtsweet but I'm not ready to say that just yet.I haven't withdrawn to make that conclusion based on concrete evidence.I wish you weren't banned that really sucked .

  • I was banned too. They shoved bonus down my throat and when I accepted them and won a lot of money they shut my account down. I spoke to cs and they said they have the right to ban anyone they want.

Quick Reply

Please enter your comment.

lcb activities in the last 24 hours

Most viewed forum topics

Sylvanas
Sylvanas Serbia 27 days ago
229

Let's welcome spring with another real cash contest! We've had many new casinos launching and of course - we want to test them all! Choose a casino to test and take part in the March contest for a...
March 2024 $500 REAL CASH Contest: Let's Test Casinos!

Melcb
Melcb 15 days ago
16

Reel Fortune Casino - Exclusive No Deposit Bonus New players only - US OK! Amount: 40 free spins on slotCa$hablanca How to claim the bonus: Players need to sign up through our LINK . once registered...
Reel Fortune Casino Exclusive No Deposit Bonus

MelissaN
MelissaN Serbia 2 months ago
10

Slots777.Casino - Exclusive Free Spins New players only! - NO US 20 free spins on Fruletta How to claim the bonus: Players need to sign up through our LINK , open the game and the free spins will be...
Slots777.Casino Exclusive No Deposit Bonus