Betsson Casino - no free spins

ok, i have just totally been treated really bad i think this is the chat log

Time Details
09/27/2011 04:14:21PM System: "Welcome to English Support for Betsson"
09/27/2011 04:14:21PM URL Shown: " https://help.betsson.com"
09/27/2011 04:14:46PM Session Started with Agent (Luca)
09/27/2011 04:14:46PM Robert: "free spins"
09/27/2011 04:14:54PM Robert: "hi"
09/27/2011 04:14:59PM Agent (Luca): "Hello Robert, my name is Luca. How can I help you?"
09/27/2011 04:15:04PM Robert: "can i please have the free spins on the new slot victorias"
09/27/2011 04:15:18PM Robert: "i never get any on this casino, it is not fair"
09/27/2011 04:15:57PM Agent (Luca): "The free spins are not on request but for those who have received the newsletters."
09/27/2011 04:16:26PM Robert: "hmmm"
09/27/2011 04:16:37PM Robert: "so am i allowed them"
09/27/2011 04:16:51PM Agent (Luca): "As my colleague informed you yesterday."
09/27/2011 04:17:19PM Agent (Luca): "You might receive them in the future as you only opened your account yesterday."
09/27/2011 04:17:31PM Agent (Luca): "You have a casino deposit bonus available. This is a 100% deposit bonus on deposits up to €100."
09/27/2011 04:17:35PM Robert: "i didnt open my account yesterday"
09/27/2011 04:17:51PM Robert: "i opened it ages ago"
09/27/2011 04:18:43PM Robert: "i opened it on the 26th of july"
09/27/2011 04:18:51PM Robert: "i just checked my emails"
09/27/2011 04:18:58PM Robert: "and i have been getting the newsletters"
09/27/2011 04:19:00PM Agent (Luca): "Correct and that is my mistake. I am sorry."
09/27/2011 04:19:02PM Robert: "and i never get the free spins"
09/27/2011 04:19:14PM Robert: "this is totally unfair"
09/27/2011 04:19:15PM Agent (Luca): "Then you are not entitled to them."
09/27/2011 04:19:35PM Robert: "that is nonesense"
09/27/2011 04:19:42PM Robert: "and then u say i only registered yesterday"
09/27/2011 04:19:47PM Robert: "this is madness"
09/27/2011 04:19:52PM Agent (Luca): "Why it is not fair Robert? You have never deposited and played in our casino."
09/27/2011 04:20:06PM Robert: "that should not make any difference"
09/27/2011 04:20:25PM Agent (Luca): "When you start playing here for real money your name will be linked to the promotional list of the product you play at."
09/27/2011 04:20:42PM Agent (Luca): "I hope that the information I gave you was of your satisfaction. Is there anything else that I can do for you?"
09/27/2011 04:20:44PM Agent sent nudge
09/27/2011 04:21:02PM Robert: "this is not fair"
09/27/2011 04:21:12PM Robert: "other no depositing players get them"
09/27/2011 04:21:16PM Robert: "so how come i dont"
09/27/2011 04:21:30PM Agent (Luca): "That is our casino manager´s decision."
09/27/2011 04:21:36PM Agent (Luca): "I assume that there is nothing else that I can do for you thus I will have to close the chat session."
09/27/2011 04:21:42PM Agent (Luca): "Thank you and goodbye."
09/27/2011 04:21:45PM Session Ended
09/27/2011 04:21:45PM Robert: "that is ignorant"

so now im talking to another support agent called Ariane

and this was the next chat manuscript

09/27/2011 04:22:17PM System: "Welcome to English Support for Betsson"
09/27/2011 04:22:17PM URL Shown: " https://help.betsson.com"
09/27/2011 04:22:47PM System: "All our operators are currently busy. Please wait until you are connected. The expected queue time is 1-4 minutes. We thank you for your patience."
09/27/2011 04:22:51PM Session Started with Agent (Support 5)
09/27/2011 04:22:51PM Robert: "free spins"
09/27/2011 04:23:10PM Robert: "hello"
09/27/2011 04:23:19PM Agent (Support 5): "Hello, my name is Support 5."
09/27/2011 04:23:20PM Robert: "Luca has just treated me soo badly"
09/27/2011 04:23:30PM Robert: "i want to talk to a manager now"
09/27/2011 04:24:05PM Agent (Support 5): "my Name ist Ariane"
09/27/2011 04:24:15PM Agent (Support 5): "how can I help you?"
09/27/2011 04:24:24PM Robert: "Luca just treated me soo badly"
09/27/2011 04:24:28PM Robert: "and then he closed the chat"
09/27/2011 04:24:33PM Robert: "that is totally out of order"
09/27/2011 04:24:41PM Robert: "this is not how you should treat customers"
09/27/2011 04:25:58PM Robert: "hello"
09/27/2011 04:26:03PM Agent (Support 5): "i will give my best to help"
09/27/2011 04:26:16PM Agent (Support 5): "So what is your question please?"
09/27/2011 04:27:08PM Robert: "i want the free spins"
09/27/2011 04:27:17PM Robert: "i will also be complaining about this"
09/27/2011 04:27:17PM Robert: "on the forum"
09/27/2011 04:27:21PM Robert: "lcb.org"
09/27/2011 04:27:30PM Agent (Support 5): "To which freespins are you referring, please?"
09/27/2011 04:27:35PM Robert: "and i will be posting the chat logs in the threwad i make"
09/27/2011 04:27:44PM Robert: "the 10 free on the new slot victorias"
09/27/2011 04:28:01PM Agent (Support 5): "I will have a look at your account"
09/27/2011 04:28:10PM Robert: "ok"
09/27/2011 04:30:53PM Robert: "why did luca treat me like this"
09/27/2011 04:31:10PM Robert: "i am in the process of writing the forum thread with the chat manuscript with Luca"
09/27/2011 04:31:31PM Robert: "so people will see how betsson support treat people"
09/27/2011 04:31:55PM Agent (Support 5): "Give me one more minute"
09/27/2011 04:32:01PM Robert: "ok"
09/27/2011 04:33:09PM Agent (Support 5): "when have you entered the casino the last time?"
09/27/2011 04:33:22PM Robert: "what do u mean"
09/27/2011 04:33:28PM Robert: "i cant remember when i last logged in"
09/27/2011 04:33:45PM Robert: "maybe a week ago or a few weeks ago"
09/27/2011 04:33:47PM Agent (Support 5): "you can claim only freesons when you go to the casinopage"
09/27/2011 04:34:07PM Agent (Support 5): "have you tried to login today?"
09/27/2011 04:34:12PM Robert: "but i did obviously log in today"
09/27/2011 04:34:27PM Robert: "yes"
09/27/2011 04:34:48PM Robert: "i never ever get any free spins in this casino"
09/27/2011 04:34:55PM Robert: "and others do"
09/27/2011 04:34:59PM Robert: "so why not me"
09/27/2011 04:35:13PM Agent (Support 5): "have you received a newsletter?"
09/27/2011 04:35:27PM Robert: "i get all emails yes"
09/27/2011 04:35:56PM Agent (Support 5): "have you opened the game Victorious?"
09/27/2011 04:36:01PM Robert: "yes"
09/27/2011 04:36:04PM Robert: "and no free spins"
09/27/2011 04:36:14PM Robert: "i never get any like i say"
09/27/2011 04:36:23PM Robert: "and Luca was rude"
09/27/2011 04:36:28PM Robert: "and said well deposit"
09/27/2011 04:36:34PM Robert: "that is what he said to me"
09/27/2011 04:36:38PM Robert: "very rude"
09/27/2011 04:37:08PM Agent (Support 5): "I will forward your matter to the casino department to check why you have not received the freespins"
09/27/2011 04:37:35PM Agent (Support 5): "We will get back to you by email as soon as we have more information"
09/27/2011 04:37:40PM Agent (Support 5): "Is this OK for you?"
09/27/2011 04:37:43PM Robert: "ok"
09/27/2011 04:37:48PM Robert: "would you like the chat manuscript"
09/27/2011 04:37:56PM Robert: "of luca"
09/27/2011 04:38:12PM Robert: "or can u see it"
09/27/2011 04:38:21PM Agent (Support 5): "No, I do not need it but thank you for offering"
09/27/2011 04:38:36PM Robert: "ok, so what will happen"
09/27/2011 04:38:42PM Robert: "i have been treated soo bad"
09/27/2011 04:38:56PM Agent (Support 5): "We will get back to you email as soon as we have more information about the freespins for you"
09/27/2011 04:39:08PM Robert: "but what aboput how i was treated"
09/27/2011 04:39:22PM Robert: "about*"
09/27/2011 04:39:35PM Agent (Support 5): "I can see that he informed you and he did not left the chat"
09/27/2011 04:40:15PM Robert: "yes he did leave the chat"
09/27/2011 04:40:19PM Robert: "and he sent a nudge"
09/27/2011 04:40:24PM Agent (Support 5): "is there anything else I can help yu with at the moment?"
09/27/2011 04:40:26PM Robert: "he was very arrogant"
09/27/2011 04:40:47PM Robert: "well im posting it on the forum"
09/27/2011 04:40:51PM Agent (Support 5): "To send a nudge is not rude. The agent was wondering and was wating fro a resonse"
09/27/2011 04:41:12PM Robert: "i was responding"
09/27/2011 04:42:09PM Robert: "09/27/2011 04:20:06PM Robert: "that should not make any difference"
09/27/2011 04:20:25PM Agent (Luca): "When you start playing here for real money your name will be linked to the promotional list of the product you play at."
09/27/2011 04:20:42PM Agen"
t (Luca): "I hope that the information I gave you was of your satisfaction. Is there anything else that I can do for you?"
09/27/2011 04:20:44PM Agent sent nudge
09/27/2011 04:21:02PM Robert: "this is not fair"
09/27/2011 04:42:12PM Robert: "u see the times"
09/27/2011 04:42:22PM Robert: "there was no neeed to send a nudge"
09/27/2011 04:42:31PM Robert: "it was all within 1 minute"
09/27/2011 04:42:36PM Agent (Support 5): "If youn want I can send you matter to a manual review"
09/27/2011 04:42:53PM Robert: "but it wasnt just that"
09/27/2011 04:43:00PM Robert: "it was this sentence he said"
09/27/2011 04:43:24PM Agent (Support 5): "Bit first I will send your matter to solve the issue with the freespins"
09/27/2011 04:43:31PM Agent (Support 5): "is this OK for you?"
09/27/2011 04:43:48PM Robert: "Agent (Luca): "Why it is not fair Robert? You have never deposited and played in our casino.""
09/27/2011 04:43:53PM Robert: "ok thanks"
09/27/2011 04:44:08PM Robert: "how is he allowed to say that sentence"
09/27/2011 04:44:37PM Agent (Support 5): "I can see that chat but I cannot do anything about it at the moment"
09/27/2011 04:44:39PM Robert: "it should make no difference if i deposit here or not"
09/27/2011 04:44:57PM Agent (Support 5): "It makes no difference"
09/27/2011 04:45:12PM Agent (Support 5): "Can I help you with anything else?"
09/27/2011 04:45:16PM Robert: "ok thank you"
09/27/2011 04:45:21PM Robert: "i hope i get compensated for this"
09/27/2011 04:45:25PM Robert: "this was not nice"
09/27/2011 04:45:29PM Robert: "byeee and thank you"
09/27/2011 04:45:42PM Session Ended

i hope this gets sorted, soo naughty

:(

BUMP i think i should have made this in a new thread, i would have had a reply that way

maybe its cause you are too demanding,and the chat session is too long,get over it!

Topic has been moved to casino discussion section.

LuckyRj, as far as I know betsson has never been known for offering much free spins. And if they do its usually offered to depositing players. Sometimes they do offer these chips to new players but I think their management is targeting specific countries only.

Now my personal opinion is that you went bit too far to get a free spins. And they did explain that you never made a deposit there before.

However "nudging" thing they did is considered to be rude and that agent should of known better, but I dont think they meant any disrespect.

You didnt get the free spins, so what? Move on and take your business elsewhere.

Just my two cents.

Zuga

thanks for moving it but actually i dont think i was rude in any way, and i was not even being demanding, and if u read the manuscript properly he even thought i registered yesterday and i was in live support yesterday, well i wasnt, yes he did say sorry my mistake, but he was still rude, and if you look at the time he sent the nudge to me it was all within a 1 minute timeframe, he had no reason to send the nudge, they take ages sometimes to reply to us, but its ok for them to send nudges to us and then end the conversation soo quickly like that, it is basically sending the message, we dont want you in a live hlp if you dont deposit so we will close the support chat, its out of order, everyone should be treated the same NO MATTER what

Actually Ive read the transcript "properly" and based on it Im giving you my opinion, for which you asked once you posted at public forum.

I never said you were rude ( though threatening to post at forum is always counterproductive ) , but I do think you were demanding and you went through all that just to get the free spins.

As far as "nudges" Ive already said what I consider them to be.

Zuga

ok sorry

LuckyRJ I get your frustration but u cant get something for nothing at every casino.

I vote for going back to wanting to quit gambling online for attention.  I works better.

it wasnt for attention gunnylab, and if you want to know, i have not been gambling actually, i have been controlling it, i have been doing just free bonuses, i have been very strong, and i think i am doing very well actually