beware of vip lounge!!!

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    satansmuff

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        satansmuff

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        just wanted to let everyone know that i actually won $100 off of a $50 free chip at viploungecasino.com ,  and after giving me the runaround for two weeks they finally decided to tell me that they were not going to pay me because i have used more than one free chip ......when i asked why they keep sending me emails for free chip coupons, if they are useless to me...the jerk ended the chat session and closed my account!!!!!    just a friendly warning to anyone who trys to play there........on a positive note i did win money off of a free chip at jackpotcapitolcasino.com and had the money in my bank account within a week of requesting a cashout, fstest payout i've ever seen and with a free chip at that!!!!!!
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        satansmuff

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        info: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
        info: Thank you for using our LiveChat Service. This is 'Raymond'. How can I help you?
        satansmuff: can i please speak with someone in charge of withdrawls?
        Raymond: Welcome to VIP Lounge Casino, how may I assist  you today?
        satansmuff: can i please speak with someone in charge of withdrawls?
        Raymond: they are close weekends , what's the issue > ?
        satansmuff: i've had a withdrawl that's being proceesed foe over 2 weeks now and evertime i ask about it online chat tells me to try back another time, and i'm guessing that's what your gonna tell me also
        Raymond: Unfortunately you are not entitled to cash out since you have more than one account in the casino and have redeemed more than one no deposit bonus. This is against casino rules, since we only allow one account per household and you can only redeem one no deposit sign up bonus.
        satansmuff: ok first of all i only have one account here and second if you can only use one no deposit bonus then when do you keep sending me no deposit coupons that are WORTHLESS!!????
        Raymond: yes we know that you receive an email about promotions , but you must know the restrictions about that , check terms and conditions, free chips rules in our web side , keep in mind that you are using casino money not yours
        satansmuff: OK THATR STILL DOESN'T ANSWER MY QUESTION AS TO WHY YOU SEND ME THEY SO CALLED GREAT PROMOTIOMS THAT ARE COMPLETELY WORTHLESS TO ME??!!!!
        Raymond: I already answer , is your responsibility to know terms and conditions
        satansmuff: ok well just close this account then seeing how your site likes to trick people and not pay out when they actually win something
        Raymond: well your account is already closed ,but is fine
        Raymond: have a nice day
        info: Chat session has ended. This may have been a technical error.
            {  this is a copy of the message i had with online chat }
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        mrgmomma67

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        Did you use 2 free chip coupons back to back, you have to deposit before using a coupon, I'm not sticking up for them but usually all casino require that you can't use free chips in a row....at least thats what I understand....I've never once gotten any email from any of the casino I play, not one email with a free chip in it and I play alot at certain casino.....sorry about what happened some casinos can be really rude. mrgmomma67.....
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        Mago666

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        If u bet to the right way u can lose to the most unbelievable way.
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        if your Accountits ok they pay you i recive a pay yesterday and i made the whitdrw almost one moth ago 
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        mrgmomma67

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        Well I just got taken as well, I deposited some money and used a bonus coupon when I deposited at Wild Vegas Casino, I won so I went to live chat to make sure everything was in order before I cashed out, live chat told me I had meant all the requirements and of course I could only cash out $200.00 but he did tell me to make my withdrawl for $270.00 because they would take back the bonus coupon money they gave me so thats what I did, this was on Oct 10,2008 I made a withdrawl and it was finally approved on Oct 28,2008 I am still waiting on my Express Check, USA only option. I have emailed the withdrawl department over 13 times in the last month trying to find out what was going on, not 1 response, so yesterday I went back to live chat and at first he told me to wait til Monday so I can talk to the withdrawl department, then RUDELY he came back on and said I wasn't going to get any withdrawl that I abused the free chips and I never deposited with his casino.... BULLCRAP.....yeah I did play a couple of free coupon codes back to back, FOR FUN, I would never try to cash out on a coupon knowing I didn't deposit before using them. So what their saying is we just can't use a coupon for fun. And the coupons I used was after I made the withdrawl so I should still get the money I won.....And also I have deposited several times with Wild Vegas Casino.....I want my money, this is not fair I just don;'t know what to do about it. And I am also worried all the other casino I have deposited at I have also played a coupon just for fun, so if I deposit in their casino and win on my deposit I won't get paid because I used a free chip, I can not believe you can use them just for fun once in awhile......what to do? I just don't know. And what stinks is when my husband finds this out he will never let me gamble on line again and its all I do....THanks for listening and I just wish I could do something to get my money
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        satansmuff

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        sorry to hear about that, but on a good note, i recieved a free $50 at a new rtg casino called capital jackpot..[unfortunately it was only a personal free chip, so i can't share it] never heard of them before, but i went ahead and opened an account there and used the free chip...i went to cashout $200 and it was processed and in my bank account in less than a week......maybe you can try and ask them if there is any kind of free chip they can give you to try out their site.....at least this places pays out!!!! oh and for the record, i did use more than 1 free chip at vip lounge, but i also made deposit's there....and i don't know why some people don't get any emails with free coupon codes, but i recieve them all the time from rtg casinos!!! Just now i know that they are useless to me!!!!!!!!!!
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        mrgmomma67

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        I just wanted to let everyone know Wild Vegas Casino did give me my winnings, I finally got ahold of the withdrawl department and they sent it on Nov 18 its been sitting at a Money Gram Store this whole time. You would think they would have emailed me the info, and when I withdrew it would only let me hit the Check-Over Night and thats all it said, doesn't make no sense, but hey I'm very happy, only thing is I cashed out for 200.00 and its says on my paper 184.00 + fees but when I won it i only deposited $20.00 so I"m thankful for what I got.....I'm still curious about what live chat said to me about using 2 free chips in a row even though I was using them for the fun of it, if I deposit again and win wonder if I"ll get my money???? THanks for listening mrgmomma67
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        alexforth

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        I am just sodiaapointed right now. I played a free bonus on the vegas strip casino - new player, no second account, first coupon etc.. I fulfilled the playthrough requirements and won over the may withdraw ammount. Then I made the mistake: I deposited a minimum amount, because I thought I have to do it to register the neteller account. They just deleted my winning with the argument: I am not allowed to mix free chip with deposit money. That sucks so much - 100 I won gone. They left my account with the 10 dollars I deposited I unfortunately lost.

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        That sucks mate!

        I don't really like the Real Time gaming casinos.
        I enjoy playing Roulette, but on a Real Time gaming casino it is so slow.
        I would just like to know, if you win money on free chips, do you have to then make a deposit to withdraw?    all is that maybe on certain types of casinos?
        I'm not too sure, I'm new on here.

        Thanks

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