Beware Vanguard Casino

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    Last post ago almost 4 years by mankybikol
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    mankybikol

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        mankybikol

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        I wish to report folks of these is sore losers who refused to pay me and I didnt even have a dupicate account!! pointless and time wasters!

        Dear Marina Penilla,

        Regrettably your withdrawal has been denied and your winnings were void
        because you are linked to duplicate accounts.

        This goes in against the terms of the casino and therefore your
        withdrawal has been denied and your winnings void.

        As per the user agreement, only one account per casino per
        household/computer/ip is allowed.

        Your deposit has been funded back into your casino account and you can
        log in to withdraw this.

        You can still play at the casino for Real or Fun, however you will not
        be able to claim a bonus at this time. Continuous play can result in a
        further review of your account to switch your status back to eligible.

        Sincerely,

        Vanguard Casino Customer Support
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        mankybikol

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        >:(

        to top it all check out their lies!

        Dear Marina Penilla,

        Following up on your chat with live help earlier.

        As requested, we hereby send to you a transcript of your recent chat
        with our Customer Service agent Don.

        duration: 00:12:10
        [12:36:42] Penilla, Marina (babako27):hi i just made a withdraw how
        much money will i get please im marina penilla
        [12:36:57] system:CSRs are busy and will reply as soon as they can.
        [12:37:00] Penilla, Marina (babako27):i withdrew 108 pound
        [12:37:18] Penilla, Marina (babako27):how long will it take pls
        [12:37:33] Penilla, Marina (babako27):do you have a working phone
        number pls
        [12:37:41] Don:participant joined the chat session
        [12:37:51] Don:Hello, welcome to Vanguard Casino Live Help

        [12:37:56] Don:Please hold one moment while I check your account

        [12:38:11] Penilla, Marina (babako27):hi don pleaseure can u answer
        queries above pls
        [12:38:31] Penilla, Marina (babako27):i withdrew to ecocard
        [12:38:58] Don:I can confirm that your withdrawal has been submitted to
        be paid to EcoCard for the amount of £ 85.00

        [12:39:11] Penilla, Marina (babako27):your phone number is not
        right??...
        [12:39:37] Penilla, Marina (babako27):brilliantt how long will it take
        i luv ur casino! some ask forheftyfees ur fair he he
        [12:39:56] Don:A withdrawal usually takes around 5 business days to
        fully process and pay out, provided that everything is in order with the
        account in regards to documentation.
        Should documentation be necessary, you will be sent an email soon to
        formally request this of you and with further details about what you
        will have to send in

        [12:40:34] Don:In order to process your withdrawal, we will require a
        government issued photo ID, and a utility bill or bank statement not
        older than 2 months

        [12:40:47] Don:The email that will be sent to you will also contain a
        form that you will have to print and sign by hand.

        [12:40:53] Penilla, Marina (babako27):let me kow asap and email me this
        chat pls don
        [12:41:18] Don:Of course.

        [12:41:52] Don:I must apologize about the phone numbers, we are aware
        that they are not currently working properly.
        We are working on having them operational again as soon as possible, as
        well as having more operators online to attend them

        [12:43:42] Penilla, Marina (babako27):cheers from a 1st user it seems
        dodgy cheers hows d weather in antilles we ill suffer with -15 c for 3
        weeks jesus
        [12:43:52] Penilla, Marina (babako27):we will in uk
        [12:44:50] Don:These days it's pretty rainy over here, but besides that
        it's quite nice.

        [12:45:58] Don:Is there anything else I can help you with?

        [12:48:52] Penilla, Marina (babako27):participant left the chat
        session


        Thank you for contacting us. If you have any further questions, please
        don't hesitate to contact us again.

        Have a nice day.

        Sincerely,
        Vanguard Casino Customer Service

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