Big chef slot

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Last post ago 3 months by ductrung1530
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      Does anyone else play this slot on casino? Have you had any problems payout on lines recenty? Ive just reported to Betway that theirs is not paying out on some line wins :/ id played for a while without noticing, but then did. If anyone else could check on another site, would be interesting to see if its across other sites too (the lines i finally noticed, and no doubt had missed a few others too) was line 9, line 13, and line 14

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      Hey mamt35,

      I just made a number of spins on Big Chef and got paid on line 13 for 3 waiter symbols. Do you have any screenshots of your problem

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      the screenshot i do have is line 12, as betway asked me to send a non winning screenshot so played again and sent them that one, il attach it here. I found on betway you can look at history and it shows screenshots of your play, and under 'lines' it has 5 being played however its a fixed 15 line machine, you cant lower the lines...strange

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      Hmm, must be a bug in Betway specificaly, as I made some spins on 2 different casinos now and all paylines seem to be working. There is no doubt that some kind of nasty bug is in place however.

      What is confusing to me at the moment, is the fact that to my knowing (Im not 100% sure about it though) casinos themselves do not have much control over Microgaming slots since games are being hosted on Microgaming servers. That may mean the bug could occur elsewhere as well.

      Im very much interested to hear the answer you'll get from Betway, so please keep us updated on the issue.

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      Have not heard anything yet. Had a reply on Friday saying problem had been passed to tech department to investigate and they would keep me informed 'every step of the way' and it should be within 24hrs. It concerns me that the slot is still up on the site playing on 5 lines (strangely on the practice option its the usual 15 lines). Im not a high roller so I doubt I missed out on very much, I usually dont play on more than 30p a spin at most on that slot. I can amagine how annoyed someone who plays on over £2 a spin would feel.

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      Might be it was a weekend and thats why it takes longer than expected? Or they have issues fixing the bug. 

      Regardless, it would be reasonable to expect they would take down the faulty game by now, until they fix it.

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      Well I had a reply.......saying the screenshot i sent didnt pay because it was not an active win line Well no, of course it wasnt 'active' because as we know it was playing on 5 lines lol.......jeez, ive now reiterated that this is a FIXED line slot, it should never have been 5 lines only, it should be 15...I didnt know I was only playing 5 lines...I would never play a slot with only 5 lines, not my thing

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      There is 15 fixed paylines indeed. What does the history show about the bet amount? Maybe you can find some additional proof there?

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      I had a look and it said 5 lines on 3 coins, I went back to the slot and had a look at where you adjust coin size etc (there is nowhere to adjust lines) I pressed max bet, and then was able to get back to 1 coin equalling 15p (instead of equalling 5p) Now I cant recreate the situation with only 5 lines....Weird but at least I know what to do next time!!

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      Might be it was a weekend and thats why it takes longer than expected? Or they have issues fixing the bug.

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