bonus turnover..withdrawal refused twice.

Anything related to casinos, casino games, new casinos, tournaments etc.
Headline back 23
    3,874
    views
    11
    replies
    Last post ago over 5 years by satansmuff
    No avatar normal
    • Started by
      Newbie
      5
    • last active over 5 years ago

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal
        • Started by
          Newbie
          5
        • last active over 5 years ago
        My name is darran rigley and i would like to make an official complaint about trying to withdraw money from your your site my username is CCR72508062 i deposited £25 and you gave me £100 bonus which i never asked for i played casino for half hour or so then went to withdraw £280 then i realised i need to take the £100 bonus off so i tried to withdraw £180.The next day i was told via e-mail i could not withdraw because i still had £1773 to turnover on non progressive slots so i went back into the account and found the £180 still in there and the bonus had disappeared and checked the terms and conditions and it said (deposit x bonus x 20) which made £2500 total turnover so i played top trumps (a non progressive slot) and played for about 4 or 5 hours making sure that i played through the whole amount not just the £1773 i was keeping count as i was going along.this left me with £896 winnings which i withdrew.this time about 4 days later i received a phone call it said about your withdrawal for £896 you can't have it and we are giving you your £25 deposit back as a goodwill gesture i won't swear but i was really angry.this should not be allowed i have gone through your rubbish barriers and now you say i can't have it because i started on casino.i will be saving this as a draft and sending it to everyone i can think of starting with watchdog for now.thanks darran rigley.
      • Index
        • Replied by
          Hero Member
          718
        • last active 4 months ago
        What??  Sir...I think you are posting to the wrong forum or at best, in the wrong thread.  What casino are you referring to?  This is NOT a specific casino forum you are posting at, but rather an overall online gambling forum for which we often have casino representatives available to assist with troubles at a specific casino.So sorry to hear of your problems, hopefully someone here might be able to get you to the appropriate area.
      • No avatar normal
        • Replied by
          Newbie
          5
        • last active over 5 years ago
        hi there sorry about that it was a really bad experience with city club casino they gave me 400 % bonus and when i played through it all which was £2500 they will not pay out the £896 winnings i had accrued i just wondered if there are any experts who i can seek advice from as this is really stressing me out thanks daz.
      • Index
        • Replied by
          admin
          20451
        • last active 4 hrs ago
        Hello Darren and welcome to the forum.

        You may wish to post your problem in this thread HERE (click the link).  

        The cityclubcasino rep may be able to assist you.

        Good luck.

        blue
      • Avatar 17011
        • Replied by
          Super Hero
          1541
        • last active 4 months ago
        I noticed you said they told you you couldn't claim your winnings because you started on casino. When bonuses are claimed/used most only allow you to play non-progressive slots and state that all winnings will be void if you played anything else. You said you didn't want the bonus and they just added it to your account....at that time before you started to play if you didn't want it you should have contacted support and asked them to remove the bonus or at least checked the terms of the one they gave you since you decided to keep it. I'm so sorry to hear that your not getting your winnings and I really hate how casinos can be a bit tricky, but if you did play a different game then your not getting paid no matter what you do or say. However if you ONLY played non progressive slots the entire time I would continue to do whatever it takes to get my money
      • No avatar normal
        • Replied by
          Newbie
          5
        • last active over 5 years ago
        i know what you're saying muff of the devil my main problem was an e-mail i got after 1st withdrawal refusal...it said that i had still got £1773 to turnover on non progressive slots after i started on casino which made it sound like the bonus was very much active.if they said there and then that it was all over and that was final then fair enough i would not have spent all those long hours turning over the rest of the £2500..thats my biggest problem the e-mail saying i still had £1773 to turnover they really made it sound like the bonus was still active and thats what really annoys me thanks for getting back to me for your advice.and also sorry i forgot your name but picture of dog thanks also but city club casino aren't willing to move on their stance so your link to them would be a waste of time but again really appreciate your input.thanks daz.
      • No avatar normal
        • Replied by
          Newbie
          5
        • last active over 5 years ago
        sorry i got it wrong i meant flower blueday.
      • Avatar 17011
        • Replied by
          Super Hero
          1541
        • last active 4 months ago
        Muff of the Devil...LMAO, I like it! But yeah casinos never want to tell you terms or help out, they will do or say anything to get you to deposit and not offer to explain any terms but then once you manage a cashout they point out what you did wrong and deny it. Sorry about your experiance but in the future be sure to find out the exact terms of a bonus before you start to play and if your not happy with the terms ask support to remove the bonus for you and again, this is before to start to play. Once you make that first bet theres no going back. Good Luck to you!
      • No avatar normal
        • Replied by
          Newbie
          5
        • last active over 5 years ago
        glad you liked that.i've been gambling tens of years and this just stinks and after reading some other stories i think i'll stick to the horses but trying to find someone to monitor these casinos is really hard they don't seem to be answerable at all...thanks very much for your help perhaps i better put it down to experience and get over it.even though £896 this time of year really hurts.thanks and good luck daz.....i know it doesn't sound much but even a sympathetic ear means a lot when you think nobody cares so i really do appreciate that thanks.
      • Index
        • Replied by
          admin
          20451
        • last active 4 hrs ago
        daz196969 wrote:

        sorry i got it wrong i meant flower blueday.


        Hi Daz, It's actually a butterfly.  The link I supplied is a direct link to the rep's thread where you can try to get some help, not a link to the casino.

        blue
      • Avatar 17011
        • Replied by
          Super Hero
          1541
        • last active 4 months ago
        Blueday...it's kinda funny, I saw a thread for the casino rep and they haven't even answered to Zuga for several days on another players complaint!!!  Maybe this is one of those casinos that are not to be trusted.

        daz196969...If your looking for a casino to play Jackpot Capital is very reputable...I never have any luck there myself but I do know for a fact that they payout to USA players in a timely manner should you manage to hit. Just be sure to check the terms on any bonuses.

      lcb activities in the last 24 hours

      • 26
        new members
      • 732
        members online
      • 20013
        guests online
      • 163
        new posts
      • 9099
        free games played
      Join the club

      Most viewed forum topics

      • Index
        A lot of members have said they are not keen on some of the casinos available in the Shop. Many of you requested Intertops, which has been added in the last week however, I would love to hear about your favourite...
        Which Casinos would you like to see in the LCB Shop?
      • Index
        Introducing the newest member of the bgo casino family, PowerSpins.com, where you get free spins every day.Log in at powerspins.com now using your bgo username and password where 50 free spins are waiting for you - no...
        Power Spins Casino No Deposit
      • Index
        Dear LCBers, Everum casino is giving away free spins every time a new slot has been released to the fastest players who post their casino usernames here on this thread. Please note: US players are not allowed to...
        Exclusive Express Promos at Everum Casino

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit