Box24 Denied my withdrawal

    Last post ago over 5 years by zuga
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    • last active 6 months ago
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      • No avatar normal
        • Started by
          Superstar Member
        • last active 6 months ago
        A chat operator will be with you shortly.

        You are now chatting with 'Tiffany'

        Tiffany: Welcome to Casino Support. My name is Tiffany. How may I assist you today?

        ta: my account was blocked at box24 for more than a week, and I still didn't know the reason why

        ta: username is xxxxxx

        Tiffany: I will check your account right away. One moment please.

        ta: and what happen to my withdrawal?

        Tiffany: Your patience is appreciated. I am looking into your inquiry and will be back with you shortly.

        Tiffany: , do you say you have not received any money from us until now?

        ta: yes

        Tiffany: Yes received or no?

        ta: no, I have not received it yet

        Tiffany: when did you check your visa card last time?

        Tiffany: As I can see it was refunded you about on 15/11/11

        ta: about 10 min ago

        Tiffany: Amount that you was going to receive is $74.79

        ta: it was refunded to my card?

        ta: why not the amount of my withdrawal?

        Tiffany: Usually it is done to same payment method as you deposited. As about your refund, it was considered null and void. Our system has detected more linked account under your IP/name. Per casino policy you were allowed to have only one account with us. that is why all your winnings are considered void and the amount of your deposits was refunded you

        ta: I had only one account with box24

        ta: I had chat checked that for me before I create an account with box24

        Tiffany: Our system detected linked accounts, xxxx

        ta: what do you mean by linked accounts?

        Tiffany: So can you check the records and last transactions of your visa card to see if you have received this $74.79 or not?

        ta: I still had the conversation with the chat

        Tiffany: Similarities by name, IP

        ta: chat support told me that I did not have any account and told me to go ahead create an account

        ta: which card ending number the refund was sent to please?

        Tiffany: card ending in xxxx - $40.29

        Tiffany: card ending in xxxx - $34.50

        ta: I'll check that out in a second, but I need to show my conversation with support and I need to have my withdrawal getting paid please

        ta: info: A chat operator will be with you shortly. info: You are now chatting with 'Camilla' Camilla: Welcome to Casino Support. How may I assist you today? ta: I had an account with box24 under username xxxxxxx or email ta: I don't know if I have an account here with topgame box24 ta: can you check please? Camilla: Let me check your account. One moment please. Camilla: I haven't found anything under the information you provided ta: ok, so it Camilla: I can also check by name ta: it'll be ok if I create a new acct right? ta: xxxxxx Camilla: You do not have an account with Box24, you can create a new one. ta: thank you Camilla: You are welcome Camilla: Is there anything else I can help you with? ta: no, that's it, thanks Camilla: Thanks for using our live support. Feel welcome to contact us back at any time. Have a nice day! info: Your chat transcript will be sent to at the end of your chat.

        haudaica: Do you want me to forward the record of this chat?

        Tiffany: xxxxx, you gave her a username that we indeed do not have it into our records. Also, you may have few account with different email addresses, or names, more accounts under same IP address, household. We, as customer support cannot find all your accounts at first side, instead our system has detected them, I mean your other accounts

        ta: few accts with topgame box24???

        ta: I had only one, the other account I had was with Spartan Slots and that's it

        Tiffany: this is not in our competence to see how many accounts you have with top games. Only our system can detect it

        ta: I will dispute over this later, but

        ta: I just want to tell you that I have not received the refund yet

        Tiffany: You mean the $74.79 ?

        ta: yes

        Tiffany: According to our records this refund was completed on 15/11/11.

        Tiffany: This procedure is completed in up to 1 month

        Tiffany: for the funds to hit your account

        ta: up to 1 month?

        ta: oh ok

        ta: thanks for your help so far

        Tiffany: My pleasure,

        Tiffany: Please contact us anytime if you need anything else!

        ta: I will, thanks

        Tiffany: Goodbye!

        Basicly, I had live operator checked everything for me before I created an account.  After I made a withdrawal, they said I had multiple accounts so they can denied my withdrawal.  
      • Images
        • Replied by
          Superstar Member
        • last active 3 days ago
        top game be_sickamp; call_me >:( their tactics are so sicking gl getting you money
      • Dream rj small transparant
        • Replied by
          Super Hero
        • last active 7 days ago
        sorry to hear this taaadaaa, i hope you get your money let us know gl

      • No avatar normal
        • Replied by
          Mighty! Member
        • last active 1 day ago
        allowed to make deposits with no problem.. i wonder something if you would have kept depositing and playing without a withdrawl would the concept of you having any other accounts be an issue..

        Taaa, it should be if they accept a deposit soeasily, there's no problems with that, why not be able to withdrawl the same.. seems as if you have multiple accounts that both ways should be blocked and not accepted to avoid issues like this.. a deposit should blocked and not be accepted.. oh but they let you deposit with smiles on their faces, "yeah yeah your fine no other accounts.. go ahead and play".. then attitudes change once you want a withdrawl...such crap!
      • 2d4818989f1ca7ccfaccc9b2527a6916
        • Replied by
        • last active 2 hrs ago
        That sucks, sorry Taaadaaa. Well, on the good side, now you know who they really are...
      • Index
        • Replied by
          Super Hero
        • last active 12 hrs ago
        Black Diamond and box24 and sparta slots same. They lied to my wife as well taaadaaa. Avoid them, they are not as worthy as they were in the past.
      • Avatar 43180
        • Replied by
          Full Member
        • last active 9 months ago
        This group has been on  my good side for a while. That sux that this has happened. I have not had any problems with them but good luck on that cash out taaadaaa. under the circumstances you handled yourself well.
      • No avatar normal
        • Replied by
          Sr. Member
        • last active 9 months ago

        Thanks for this post from:

        • Images
        • Index
        Any casino using topgame software is the abs olute worst. Even if they say they're not connected to rogue casino rome, I'm sure they are.  They accept deposits and return them if you win.  No risk is their agenda.  Sorry you had to find out this way, but don't expect much when depositing to places accepting u.s. players.  They break the law in the first place, so that tells you something about who you're dealing with...criminals.

      • Me
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        • last active 2 hrs ago

        Thanks for this post from:

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        • 2d4818989f1ca7ccfaccc9b2527a6916
        hi guys,

        I will be contacting their Rep today about this issue.


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