Breach of confidentiality: What would you do??

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    Last post ago almost 6 years by drpsyce38
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    gabby

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        gabby

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        I'm  >:(  :/ ticked.

        My husband went to live support to redeem a No deposit code at GO casino.  Of course, they refused to honor it.  What did they do afterwards????

        They gave him ALL of MY deposit information.  Every dime I have deposited since I started.  

        What the hell?????  >:(

        I should note we both have account numbers written down... but not passwords, which is nobodys business.
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        chillymellow

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        If it was your account, and logged in under your username, they would assume he was you.  And if it wasn't you on your account, they would probably consider that a security breach and block your account.

        My husband called a casino about a promotion mail received in the mailbox.  They had my username wrong, and were promising $50 in my account and $10 to verify the current info by phone.  They didn't respond as to why the postcard had an incorrect username, they said I couldn't have the $50, or the $10, and told him how much money in free chips I had already redeemed.  He didn't ask.  They didn't ask who he was.  They didn't ask for me.
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        blueday

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          HI Gabby,

          I don't understand why they would do that and yes, it's definitely in breach of confidentiality.

          I would certainly be complaining and asking for an explanation as to why they revealed this information to a third party.  I know he's your husband, but he is still a third party.

          blue

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          gabby

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          Thanks both of you. 

          I spoke to a manager who agreed that yes, it was a breach.  She apologized profusley, made no excuses and comped my account for the trouble.

          The support person did know he was speaking with my husband, not me.

          Now... Can I ask a moderator to possibly delete all these posts? 

          Even though I was wronged, I don't want to be a griper since they DID resolve the issue, the best was they could.

        • 2014 04 07 12.38.07

          itskev

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          protect you password
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          blueday

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            Unfortunately, with a "thank you" on a post it can't be deleted.

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            Cat50

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            glad it was resolved now win big lol
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            drpsyce38

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            Yep.....password...password...password.

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