Breach of confidentiality: What would you do??

Anything related to casinos, casino games, new casinos, tournaments etc.
Headline back 23
    2,925
    views
    8
    replies
    Last post ago about 6 years by drpsyce38
    Avatar 26589
    • Started by
      Mighty! Member
      3293
    • last active 4 days ago

    Readers of this topic also read:

    Please or register to post or comment.
      • Avatar 26589
        • Started by
          Mighty! Member
          3293
        • last active 4 days ago
        I'm  >:(  :/ ticked.

        My husband went to live support to redeem a No deposit code at GO casino.  Of course, they refused to honor it.  What did they do afterwards????

        They gave him ALL of MY deposit information.  Every dime I have deposited since I started.  

        What the hell?????  >:(

        I should note we both have account numbers written down... but not passwords, which is nobodys business.
      • Index
        • Replied by
          Mighty! Member
          3578
        • last active 10 days ago

        Thanks for this post from:

        • Avatar 26589
        If it was your account, and logged in under your username, they would assume he was you.  And if it wasn't you on your account, they would probably consider that a security breach and block your account.

        My husband called a casino about a promotion mail received in the mailbox.  They had my username wrong, and were promising $50 in my account and $10 to verify the current info by phone.  They didn't respond as to why the postcard had an incorrect username, they said I couldn't have the $50, or the $10, and told him how much money in free chips I had already redeemed.  He didn't ask.  They didn't ask who he was.  They didn't ask for me.
      • Index
        • Replied by
          admin
          20469
        • online

        Thanks for this post from:

        • Avatar 26589
        HI Gabby,

        I don't understand why they would do that and yes, it's definitely in breach of confidentiality.

        I would certainly be complaining and asking for an explanation as to why they revealed this information to a third party.  I know he's your husband, but he is still a third party.

        blue

      • Avatar 26589
        • Replied by
          Mighty! Member
          3293
        • last active 4 days ago
        Thanks both of you. 

        I spoke to a manager who agreed that yes, it was a breach.  She apologized profusley, made no excuses and comped my account for the trouble.

        The support person did know he was speaking with my husband, not me.

        Now... Can I ask a moderator to possibly delete all these posts? 

        Even though I was wronged, I don't want to be a griper since they DID resolve the issue, the best was they could.

      • 2014 04 07 12.38.07
        • Replied by
          Sr.Newbie
          48
        • last active 12 days ago
        protect you password
      • Index
        • Replied by
          admin
          20469
        • online
        Unfortunately, with a "thank you" on a post it can't be deleted.

        blue
      • Images
        • Replied by
          Superstar Member
          6203
        • last active 1 day ago
        glad it was resolved now win big lol
      • Avatar 7881
        • Replied by
          Super Hero
          1492
        • last active 4 months ago
        Yep.....password...password...password.

      lcb activities in the last 24 hours

      • 28
        new members
      • 710
        members online
      • 23917
        guests online
      • 95
        new posts
      • 8205
        free games played
      Join the club

      Most viewed forum topics

      • Index
        A lot of members have said they are not keen on some of the casinos available in the Shop. Many of you requested Intertops, which has been added in the last week however, I would love to hear about your favourite...
        Which Casinos would you like to see in the LCB Shop?
      • Index
        Introducing the newest member of the bgo casino family, PowerSpins.com, where you get free spins every day.Log in at powerspins.com now using your bgo username and password where 50 free spins are waiting for you - no...
        Power Spins Casino No Deposit
      • Index
        Dear LCBers, Everum casino is giving away free spins every time a new slot has been released to the fastest players who post their casino usernames here on this thread. Please note: US players are not allowed to...
        Exclusive Express Promos at Everum Casino

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170