Can't believe it!!

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    Last post ago over 5 years by JacobBlack
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    JacobBlack

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    STAND IN THE CORNER AND SCREAM WITH ME!!
                                
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        JacobBlack

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        STAND IN THE CORNER AND SCREAM WITH ME!!
                                    
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        I can't believe I fought with Golden Casino for an hour, and actually won the battle. Check this.. I played a $4.99 buy in tourney, play for the pot, that payed 41 places. Well about 20 minutes after the tournament was over I logged in to check my position and see if I had won anything. Well first site there was no money in my balance so I figured I got beat out. I check the tournament, and it says I placed 38th. I was like WTF?  Well I could tell you what happened, but ill let you read it for yourself. Almost unbelievable! Reading all of this is a must!!!!!!!!!!

        info: Please wait for a site operator to respond.
        info: You are now chatting with 'Joe'
        Joe: Thank you for contacting customer care , how may I assist you?
        you: Yes I played a tournament that ended today, and by what its showing I should have won something, but didnt??
        Joe: May I please have your full name, date of birth and email address?
        you: Jacob Blackwood, 04/2X/XXXX, georgiaboyXXXX@gmail.com
        Joe: Which tournament was it?
        you: #7966
        you: Shows I placed 38th, and tourney paid 41
        you: Hello
        you: ?
        Joe: I'm going over the history right now
        Joe: allow me one more minute please
        you: I am sitting here looking at it now.
        you: It says.. My rank 38
        Joe: I see you ended up on the 58 position
        you: Umm.. Hows that when its showing 38th?
        Joe: If you refresh that screen
        Joe: you will the see the final position
        Joe: Sometimes by the time the tournament ends
        Joe: there are players on the middle of bonus rounds
        Joe: or free spins
        you: Refresh..... I didnt look untill 20 minutes after the tournament was over..'
        Joe: and that changes the final stats
        you: Why would it need refreshing if I didnt open the tournament lobby until 20 minutes after it was over?
        you: And there is no bonus round in Black Jack               <-----My favorite part Hahahaa
        you: Or free spins
        you: Nothing to spin.
        Joe: Ohh it was a BJ tournament
        you: Yes
        Joe: then if a player is on the middle of a hand
        Joe: works the same
        you: Man.. One hand taking me back 20 places?
        you: And a single hand dosnt last any longer than 10 minutes even if you split the whole deck....
        Joe: you ended up the tournament with a balance of $0.05
        you: See thats wrong too
        Joe: the 38th place ended up with a balance of $1.00
        you: Well that obviously should of been me if its showing me in 38th
        you: What did 41st place end up with?
        Joe: 0.05 cents also
        Joe: but more hands played
        you: I had more than 0.05 cent
        you: Thats wrong
        you: You guys cheated me..
        you: I had 0.50 in the end.
        you: So I definitely should have won.
        you: Is a manager available?
        Joe: I'm the manager for the evening shift sir
        you: Ok well who is your boss?
        Joe: The owner of the casino
        you: Let me get his email address.
        you: You guys cheated me..
        Joe: Here is your Info for the tournament
        Joe: Your balance was 0.05
        Joe: and you played 95 hands
        you: Thats not what I quit with..
        you: I quit with 0.50
        you: And I just went out of the casino, back in, and it still says im in 38th place??
        you: I need your boss's email address.
        Joe: admin@newgoldenpalace.com
        you: No, thats not it
        you: That comes straight to you
        Joe: That is his work Email address
        you: Whats his name
        Joe: I cannot give away that information sir
        Joe: I will go ahead and send the information you are giving me
        Joe: and the information I have at my end
        Joe: to the Technical support department
        you: I would have only won $4.44, and really could care less, but its the principle of being cheated, and knowing I was cheated.
        Joe: and I will send you an Email with the results in 45 minutes
        you: Results???                                                                              <-----Second favorite part
        you: Its going to be the same thing you just told me if your the manager
        Joe: If you state you ended up with a higher balance that what the final report is showing
        Joe: it needs to be send to the IT department to determine if there was a problem or not
        you: I was cheated, I know I was cheated, and will make sure every casino forum I can find, specially the one I'm a member of knows about this.
        you: And by the way... My rank still shows 38th
        Joe: Ok
        Joe: send me an screen shot
        Joe: to support@newgoldencasino.com
        Joe: and I will go ahead and credit the account accordingly
        you: Ok, I have one
        Joe: As soon as we got the screen shot the account will be credited
        you: Ok, this chat box will be directly beside it.
        Joe: Great
        Joe: I will send an Email also to confirm when the money is credited
        you: How long will it take for you to get the email
        you: ?
        Joe: put attention Joe on the subject line please
        Joe: 10 - 15 minutes
        Joe: Are you still with me?
        you: Yes
        you: what was the email again?
        Joe: support@newgoldencasino.com
        you: Ok, I just sent it.
        Joe: Great
        Joe: In about ten minutes it will be available for me to take a look into it
        Joe: and if it shows you are ranked 38
        Joe: I will credit the account accordingly
        you: Ok.. Im still sitting here looking at it.
        you: Still says 38th
        Joe: OK
        Joe: then no problem
        you: Had you rather I wait here?
        Joe: no problem
        Joe: OK
        Joe: I just got the screen shot
        you: Ok
        Joe: The money is credited in to the account
        you: Ok, much obliged.
        Joe: Is there anything else I may be able to assist you with?
        you: That would be it.
        Joe: Thank you for contacting us and have a great day.
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        Nice job JacobBlack - I'd hate to play chicken with you.
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        JacobBlack

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        STAND IN THE CORNER AND SCREAM WITH ME!!
                                    
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        Lol, yeah I wasn't giving up easy...
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        TAAADAAA

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        if you like vegas tech I suggest EH group.  Online vegas group is not ......., the way the cheat on wagering requirement, bonuses, comp pts, customer support,......I'd rather play some where else.
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        JacobBlack

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        STAND IN THE CORNER AND SCREAM WITH ME!!
                                    
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        Yeah, but I quit the EH group when I went through $200 without a single (ZERO) bonus round..
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        kattboots

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        Well Jacob you are now officially my hero for the week! You bearded the lion in his den and came back the victor! Bravo!!!
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        blueday

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          Good job Jacob.  I think that might be a first for a tourney argument - the fact that you actually got paid.  Well done for "sticking to your guns" and getting what was due to you.

          blue
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          bingocrazy48

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          Great job Jacob...I guess that'll teach them.I'm also sure after that discussion they were ready to stand in the corner and scream   PS...if I have any problems with live chat or the casinos..can you handle it for me Please?? Glad you got your  too
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          kazzi

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          Life is tough, too many problems around you all the time.
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          Haha great job there jacob nice to see someone win over the casino for a change
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          Cat50

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           spin time

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          kudos to you sir that's exactly what they get lol
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          Feelin froggy

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          Nice job Jacob! I would love a game of Blackjack with bonus rounds and free spins. 
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          Johnny Karp

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          "Just play. Have fun. Enjoy the game." -- Michael Jordan

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          Way to go Jacob!
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          JacobBlack

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          STAND IN THE CORNER AND SCREAM WITH ME!!
                                      
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          I know right! When he said that, I knew right then he really didn't have a clue as to what I was talking about, and probably didn't even check.. So right then I turned up the pressure..  You notice, directly after stating that I would let every forum I could find know about this, he changed his tune real quick!  LOL

          Feelin froggy wrote:

          Nice job Jacob! I would love a game of Blackjack with bonus rounds and free spins.  ;)
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          JacobBlack

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          STAND IN THE CORNER AND SCREAM WITH ME!!
                                      
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          Lol, yeah ill take care of it for you. I imagine now they probably have my account marked, "Do NOT F**k With Him!">  LMAO


          Rosebud wrote:

          Great job Jacob...I guess that'll teach them.I'm also sure after that discussion they were ready to stand in the corner and scream   PS...if I have any problems with live chat or the casinos..can you handle it for me Please?? Glad you got your  too
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          blueday

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            JacobBlack wrote:

            Lol, yeah ill take care of it for you. I imagine now they probably have my account marked, "Do NOT F**k With Him!">  LMAO


            LOL LMAO  I think you could be right Jacob. 

            I particularly loved that bit of your conversation

            "you: And there is no bonus round in Black Jack              <-----My favorite part Hahahaa
            you: Or free spins
            you: Nothing to spin.
            Joe: Ohh it was a BJ tournament"

            I wonder what Joe was thinking and feeling when the realisation of it being a BJ tourney hit?  I bet he was squirming in his seat.

            blue

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