I can't believe I fought with Golden Casino for an hour, and actually won the battle. Check this.. I played a $4.99 buy in tourney, play for the pot, that payed 41 places. Well about 20 minutes after the tournament was over I logged in to check my position and see if I had won anything. Well first site there was no money in my balance so I figured I got beat out. I check the tournament, and it says I placed 38th. I was like WTF? Well I could tell you what happened, but ill let you read it for yourself. Almost unbelievable! Reading all of this is a must!!!!!!!!!!
info: Please wait for a site operator to respond.
info: You are now chatting with 'Joe'
Joe: Thank you for contacting customer care , how may I assist you?
you: Yes I played a tournament that ended today, and by what its showing I should have won something, but didnt??
Joe: May I please have your full name, date of birth and email address?
you: Jacob Blackwood, 04/2X/XXXX, georgiaboyXXXX@gmail.com
Joe: Which tournament was it?
you: #7966
you: Shows I placed 38th, and tourney paid 41
you: Hello
you: ?
Joe: I'm going over the history right now
Joe: allow me one more minute please
you: I am sitting here looking at it now.
you: It says.. My rank 38
Joe: I see you ended up on the 58 position
you: Umm.. Hows that when its showing 38th?
Joe: If you refresh that screen
Joe: you will the see the final position
Joe: Sometimes by the time the tournament ends
Joe: there are players on the middle of bonus rounds
Joe: or free spins
you: Refresh..... I didnt look untill 20 minutes after the tournament was over..'
Joe: and that changes the final stats
you: Why would it need refreshing if I didnt open the tournament lobby until 20 minutes after it was over?
you: And there is no bonus round in Black Jack <-----My favorite part Hahahaa
you: Or free spins
you: Nothing to spin.
Joe: Ohh it was a BJ tournament
you: Yes
Joe: then if a player is on the middle of a hand
Joe: works the same
you: Man.. One hand taking me back 20 places?
you: And a single hand dosnt last any longer than 10 minutes even if you split the whole deck....
Joe: you ended up the tournament with a balance of $0.05
you: See thats wrong too
Joe: the 38th place ended up with a balance of $1.00
you: Well that obviously should of been me if its showing me in 38th
you: What did 41st place end up with?
Joe: 0.05 cents also
Joe: but more hands played
you: I had more than 0.05 cent
you: Thats wrong
you: You guys cheated me..
you: I had 0.50 in the end.
you: So I definitely should have won.
you: Is a manager available?
Joe: I'm the manager for the evening shift sir
you: Ok well who is your boss?
Joe: The owner of the casino
you: Let me get his email address.
you: You guys cheated me..
Joe: Here is your Info for the tournament
Joe: Your balance was 0.05
Joe: and you played 95 hands
you: Thats not what I quit with..
you: I quit with 0.50
you: And I just went out of the casino, back in, and it still says im in 38th place??
you: I need your boss's email address.
Joe: admin@newgoldenpalace.com
you: No, thats not it
you: That comes straight to you
Joe: That is his work Email address
you: Whats his name
Joe: I cannot give away that information sir
Joe: I will go ahead and send the information you are giving me
Joe: and the information I have at my end
Joe: to the Technical support department
you: I would have only won $4.44, and really could care less, but its the principle of being cheated, and knowing I was cheated.
Joe: and I will send you an Email with the results in 45 minutes
you: Results??? <-----Second favorite part
you: Its going to be the same thing you just told me if your the manager
Joe: If you state you ended up with a higher balance that what the final report is showing
Joe: it needs to be send to the IT department to determine if there was a problem or not
you: I was cheated, I know I was cheated, and will make sure every casino forum I can find, specially the one I'm a member of knows about this.
you: And by the way... My rank still shows 38th
Joe: Ok
Joe: send me an screen shot
Joe: to support@newgoldencasino.com
Joe: and I will go ahead and credit the account accordingly
you: Ok, I have one
Joe: As soon as we got the screen shot the account will be credited
you: Ok, this chat box will be directly beside it.
Joe: Great
Joe: I will send an Email also to confirm when the money is credited
you: How long will it take for you to get the email
you: ?
Joe: put attention Joe on the subject line please
Joe: 10 - 15 minutes
Joe: Are you still with me?
you: Yes
you: what was the email again?
Joe: support@newgoldencasino.com
you: Ok, I just sent it.
Joe: Great
Joe: In about ten minutes it will be available for me to take a look into it
Joe: and if it shows you are ranked 38
Joe: I will credit the account accordingly
you: Ok.. Im still sitting here looking at it.
you: Still says 38th
Joe: OK
Joe: then no problem
you: Had you rather I wait here?
Joe: no problem
Joe: OK
Joe: I just got the screen shot
you: Ok
Joe: The money is credited in to the account
you: Ok, much obliged.
Joe: Is there anything else I may be able to assist you with?
you: That would be it.
Joe: Thank you for contacting us and have a great day.
Can't believe it!!
- Started by
- JacobBlack
- Hero Member 972
- last active 1 day ago
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- Started by
- JacobBlack
- at Jun 16, 11, 09:33:47 PM
- Hero Member 972
- last active 1 day ago
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- JacobBlack
- at Jun 17, 11, 01:02:45 AM
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- at Jun 17, 11, 01:52:52 AM
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- at Jun 17, 11, 02:35:24 AM
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- at Jun 17, 11, 04:01:16 AM
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- JacobBlack
- at Jun 17, 11, 07:48:36 PM
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I know right! When he said that, I knew right then he really didn't have a clue as to what I was talking about, and probably didn't even check.. So right then I turned up the pressure.. You notice, directly after stating that I would let every forum I could find know about this, he changed his tune real quick! LOL
Nice job Jacob! I would love a game of Blackjack with bonus rounds and free spins. ;)
-
- Replied by
- JacobBlack
- at Jun 17, 11, 07:55:21 PM
- Hero Member 972
- last active 1 day ago
Lol, yeah ill take care of it for you. I imagine now they probably have my account marked, "Do NOT F**k With Him!"> LMAO
Great job Jacob...I guess that'll teach them.I'm also sure after that discussion they were ready to stand in the corner and scream PS...if I have any problems with live chat or the casinos..can you handle it for me Please?? Glad you got your too
-
- Replied by
- blueday
- at Jun 18, 11, 05:53:30 AM
- Almighty Member 38014
- last active 2 years ago
Lol, yeah ill take care of it for you. I imagine now they probably have my account marked, "Do NOT F**k With Him!"> LMAO
LOL LMAO I think you could be right Jacob.
I particularly loved that bit of your conversation
"you: And there is no bonus round in Black Jack <-----My favorite part Hahahaa
you: Or free spins
you: Nothing to spin.
Joe: Ohh it was a BJ tournament"
I wonder what Joe was thinking and feeling when the realisation of it being a BJ tourney hit? I bet he was squirming in his seat.
blue -
- Replied by
- JacobBlack
- at Jun 18, 11, 06:12:23 AM
- Hero Member 972
- last active 1 day ago
Yeah I bet he was. That's when I tightened up the noose and turned up the pressure..
Lol, yeah ill take care of it for you. I imagine now they probably have my account marked, "Do NOT F**k With Him!"> LMAO
LOL LMAO I think you could be right Jacob.
I particularly loved that bit of your conversation
"you: And there is no bonus round in Black Jack <-----My favorite part Hahahaa
you: Or free spins
you: Nothing to spin.
Joe: Ohh it was a BJ tournament"
I wonder what Joe was thinking and feeling when the realisation of it being a BJ tourney hit? I bet he was squirming in his seat.
blue
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