Can't believe it!!

    3,535
    views
    16
    replies
    Last post ago almost 6 years by JacobBlack
    Avatar 18318
    • Started by
      Hero Member
      868
    • last active 6 months ago
    Headline back 23

    Readers of this topic also read:

    Please or register to post or comment.
      • Avatar 18318
        • Started by
          Hero Member
          868
        • last active 6 months ago
        I can't believe I fought with Golden Casino for an hour, and actually won the battle. Check this.. I played a $4.99 buy in tourney, play for the pot, that payed 41 places. Well about 20 minutes after the tournament was over I logged in to check my position and see if I had won anything. Well first site there was no money in my balance so I figured I got beat out. I check the tournament, and it says I placed 38th. I was like WTF?  Well I could tell you what happened, but ill let you read it for yourself. Almost unbelievable! Reading all of this is a must!!!!!!!!!!

        info: Please wait for a site operator to respond.
        info: You are now chatting with 'Joe'
        Joe: Thank you for contacting customer care , how may I assist you?
        you: Yes I played a tournament that ended today, and by what its showing I should have won something, but didnt??
        Joe: May I please have your full name, date of birth and email address?
        you: Jacob Blackwood, 04/2X/XXXX, georgiaboyXXXX@gmail.com
        Joe: Which tournament was it?
        you: #7966
        you: Shows I placed 38th, and tourney paid 41
        you: Hello
        you: ?
        Joe: I'm going over the history right now
        Joe: allow me one more minute please
        you: I am sitting here looking at it now.
        you: It says.. My rank 38
        Joe: I see you ended up on the 58 position
        you: Umm.. Hows that when its showing 38th?
        Joe: If you refresh that screen
        Joe: you will the see the final position
        Joe: Sometimes by the time the tournament ends
        Joe: there are players on the middle of bonus rounds
        Joe: or free spins
        you: Refresh..... I didnt look untill 20 minutes after the tournament was over..'
        Joe: and that changes the final stats
        you: Why would it need refreshing if I didnt open the tournament lobby until 20 minutes after it was over?
        you: And there is no bonus round in Black Jack               <-----My favorite part Hahahaa
        you: Or free spins
        you: Nothing to spin.
        Joe: Ohh it was a BJ tournament
        you: Yes
        Joe: then if a player is on the middle of a hand
        Joe: works the same
        you: Man.. One hand taking me back 20 places?
        you: And a single hand dosnt last any longer than 10 minutes even if you split the whole deck....
        Joe: you ended up the tournament with a balance of $0.05
        you: See thats wrong too
        Joe: the 38th place ended up with a balance of $1.00
        you: Well that obviously should of been me if its showing me in 38th
        you: What did 41st place end up with?
        Joe: 0.05 cents also
        Joe: but more hands played
        you: I had more than 0.05 cent
        you: Thats wrong
        you: You guys cheated me..
        you: I had 0.50 in the end.
        you: So I definitely should have won.
        you: Is a manager available?
        Joe: I'm the manager for the evening shift sir
        you: Ok well who is your boss?
        Joe: The owner of the casino
        you: Let me get his email address.
        you: You guys cheated me..
        Joe: Here is your Info for the tournament
        Joe: Your balance was 0.05
        Joe: and you played 95 hands
        you: Thats not what I quit with..
        you: I quit with 0.50
        you: And I just went out of the casino, back in, and it still says im in 38th place??
        you: I need your boss's email address.
        Joe: admin@newgoldenpalace.com
        you: No, thats not it
        you: That comes straight to you
        Joe: That is his work Email address
        you: Whats his name
        Joe: I cannot give away that information sir
        Joe: I will go ahead and send the information you are giving me
        Joe: and the information I have at my end
        Joe: to the Technical support department
        you: I would have only won $4.44, and really could care less, but its the principle of being cheated, and knowing I was cheated.
        Joe: and I will send you an Email with the results in 45 minutes
        you: Results???                                                                              <-----Second favorite part
        you: Its going to be the same thing you just told me if your the manager
        Joe: If you state you ended up with a higher balance that what the final report is showing
        Joe: it needs to be send to the IT department to determine if there was a problem or not
        you: I was cheated, I know I was cheated, and will make sure every casino forum I can find, specially the one I'm a member of knows about this.
        you: And by the way... My rank still shows 38th
        Joe: Ok
        Joe: send me an screen shot
        Joe: to support@newgoldencasino.com
        Joe: and I will go ahead and credit the account accordingly
        you: Ok, I have one
        Joe: As soon as we got the screen shot the account will be credited
        you: Ok, this chat box will be directly beside it.
        Joe: Great
        Joe: I will send an Email also to confirm when the money is credited
        you: How long will it take for you to get the email
        you: ?
        Joe: put attention Joe on the subject line please
        Joe: 10 - 15 minutes
        Joe: Are you still with me?
        you: Yes
        you: what was the email again?
        Joe: support@newgoldencasino.com
        you: Ok, I just sent it.
        Joe: Great
        Joe: In about ten minutes it will be available for me to take a look into it
        Joe: and if it shows you are ranked 38
        Joe: I will credit the account accordingly
        you: Ok.. Im still sitting here looking at it.
        you: Still says 38th
        Joe: OK
        Joe: then no problem
        you: Had you rather I wait here?
        Joe: no problem
        Joe: OK
        Joe: I just got the screen shot
        you: Ok
        Joe: The money is credited in to the account
        you: Ok, much obliged.
        Joe: Is there anything else I may be able to assist you with?
        you: That would be it.
        Joe: Thank you for contacting us and have a great day.
      • No avatar a78
        • Replied by
        • guest
        • offline
        Nice job JacobBlack - I'd hate to play chicken with you.
      • Avatar 18318
        • Replied by
          Hero Member
          868
        • last active 6 months ago
        Lol, yeah I wasn't giving up easy...
      • No avatar normal
        • Replied by
          Superstar Member
          5793
        • last active 6 months ago
        if you like vegas tech I suggest EH group.  Online vegas group is not ......., the way the cheat on wagering requirement, bonuses, comp pts, customer support,......I'd rather play some where else.
      • Avatar 18318
        • Replied by
          Hero Member
          868
        • last active 6 months ago
        Yeah, but I quit the EH group when I went through $200 without a single (ZERO) bonus round..
      • 9s1jj83
        • Replied by
          Mighty! Member
          2806
        • last active 15 days ago

        Thanks for this post from:

        • Avatar 18318
        Well Jacob you are now officially my hero for the week! You bearded the lion in his den and came back the victor! Bravo!!! thumbs_up
      • Index
        • Replied by
          admin
          19885
        • online

        Thanks for this post from:

        • Avatar 18318
        Good job Jacob.  I think that might be a first for a tourney argument - the fact that you actually got paid.  Well done for "sticking to your guns" and getting what was due to you.

        blue
      • Index
        • Replied by
          Mighty! Member
          2669
        • last active 6 days ago

        Thanks for this post from:

        • Avatar 18318
        Great job Jacob...I guess that'll teach them.I'm also sure after that discussion they were ready to stand in the corner and scream exclamation laugh_out_loud PS...if I have any problems with live chat or the casinos..can you handle it for me huh Please?? wink Glad you got your money too exclamation
      • Avatar 19642
        • Replied by
          Hero Member
          932
        • last active 9 months ago

        Thanks for this post from:

        • Avatar 18318
        Haha great job there jacob nice to see someone win over the casino for a change cheesy
      • Images
        • Replied by
          Superstar Member
          6267
        • online

        Thanks for this post from:

        • Avatar 18318
        kudos to you sir that's exactly what they get lol laugh_out_loud wink
      • Archnye
        • Replied by
          admin
          5715
        • online

        Thanks for this post from:

        • Avatar 18318
        Nice job Jacob! I would love a game of Blackjack with bonus rounds and free spins. wink
      • 2d4818989f1ca7ccfaccc9b2527a6916
        • Replied by
          admin
          3704
        • last active 16 hrs ago

        Thanks for this post from:

        • Avatar 18318
        Way to go Jacob!
      • Avatar 18318
        • Replied by
          Hero Member
          868
        • last active 6 months ago
        I know right! When he said that, I knew right then he really didn't have a clue as to what I was talking about, and probably didn't even check.. So right then I turned up the pressure.. You notice, directly after stating that I would let every forum I could find know about this, he changed his tune real quick! LOL laugh_out_loud


        Nice job Jacob! I would love a game of Blackjack with bonus rounds and free spins. ;)
      • Avatar 18318
        • Replied by
          Hero Member
          868
        • last active 6 months ago
        Lol, yeah ill take care of it for you. I imagine now they probably have my account marked, "Do NOT F**k With Him!"> LMAO



        Great job Jacob...I guess that'll teach them.I'm also sure after that discussion they were ready to stand in the corner and scream exclamation laugh_out_loud PS...if I have any problems with live chat or the casinos..can you handle it for me huh Please?? wink Glad you got your money too exclamation
      • Index
        • Replied by
          admin
          19885
        • online

        Lol, yeah ill take care of it for you. I imagine now they probably have my account marked, "Do NOT F**k With Him!"> LMAO


        LOL laugh_out_loud LMAO I think you could be right Jacob.

        I particularly loved that bit of your conversation

        "you: And there is no bonus round in Black Jack <-----My favorite part Hahahaa
        you: Or free spins
        you: Nothing to spin.
        Joe: Ohh it was a BJ tournament"

        I wonder what Joe was thinking and feeling when the realisation of it being a BJ tourney hit? I bet he was squirming in his seat.

        blue

      lcb activities in the last 24 hours

      • 29
        new members
      • 747
        members online
      • 7413
        guests online
      • 110
        new posts
      • 4448
        free games played
      Join the club

      Most viewed forum topics

      • Avatar 6303
        Hello,  I have waiting 4 weeks for a 600.00 payout i requested and it was declined for unknown reasons.I have had no problems till now and i really need this winnings.My car died and has been fixed but im short...
        Raging bull no pay
      • Index
        Treasure Mile - Exclusive $64 no deposit bonus Amount: $64 free bonus How to claim the bonus: New players need to sign up through our LINK and enter the bonus code SPIN16TM. Existing players need to use a bonus...
        Treasure Mile and sister brands Spin16 no deposit
      • Anchi
        Liberty Slots Casino and Lincoln Casino 150% up to $300 + 100 FREE SPINS on Cherry Blossoms Bonus Code: EASTEREGG Valid:  Liberty Slots:      April 14th to 17th            Lincoln Casino:  April 13th to...
        Easter 2017 - post any promos here!

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170