Captain Jacks Casino

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    Last post ago over 6 years by blueday
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    allgood2010

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        allgood2010

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        Just more reason why we should consider not depositing at Captain Jacks

        From Live Chat today:

        Please wait for a site operator to respond.
        You are now chatting with April.
        April: Hello, Welcome to Captain Jack Casino!
        allgood2010: Hiya April how are you?
        allgood2010: Hey April I'm having issues redeeming LCASINOBONUSES
        Amanda: Can you please provide your username to access your account?
        allgood2010: xxxxxxxxxxxxxx
        Amanda: Please hold while I check your account, thank you for your patience!
        allgood2010: thanks
        Amanda: Forum site coupons are not valid coupons, if you need a deposit bonus code or a free chip code please contact us directly.  Im sorry but the last entry in the account is a free chip
        Amanda: The next has to be a deposit
        allgood2010: so even if i make a deposit i still can't use the coupon from the forum
        Amanda: Thats correct.
        allgood2010: why are they advertising it then? I just want to update them and let them know to remove it
        Amanda: They always give false info,  expired bonuses, free chip codes to people that cannot redeem them..etc etc etc...
        allgood2010: my last entry was given to me and put in my account automatically which is always nice but it prevents me from redeeming a larger chip if I have one
        Amanda: If you need a bonus please come directly to us.
        Amanda: The free chips are put into the account manually
        allgood2010: so LATESTCASINOBONUSES.COM is not a site that is recommended for reliable info for your casino
        Amanda: The amounts are decided by us, based on last deposit amounts
        Amanda: No it is not
        allgood2010: i'm sorry to hear Captain Jacks Casino feels this way about a site that promotes them. To be honest I trust this site more in where I am suggested I deposit my money than I trust to deposit it into Captain Jack's. Please close my account as I do not want to do business with a Casino that actually talks badly about one of if not the most used Casino Forum online. Have a good day Amanda.
        Amanda: I am not talking badly about anyone.  I am simply saying that forum sites are not trustworthy when it comes to their advertising of our promos
        Amanda: Is there anything else that I can help you with?
        allgood2010: No thank you.

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        blueday

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          That's an exceptionally worrying statement she made:

          "allgood2010: so LATESTCASINOBONUSES.COM is not a site that is recommended for reliable info for your casino
          Amanda: The amounts are decided by us, based on last deposit amounts
          Amanda: No it is not"

          blue

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          allgood2010

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          It sure is.  The whole thing was just not handled, explained, expressed (whatever the word would be) for whatever she was trying to communicate.  It would have been bad enough to hear "there is some confusion with the bonuses but I will get it straightened out" or something.  But to basically say DONT TRUST FORUMS and then to specifically reply "not it is not" when I ask if LCB is reliable is the most ridiculous thing that could have been said when I find all my casinos through forums, ESPECIALLY this one.
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          blueday

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            She clearly had no clue as to what she was talking about and I hope she was "generalising" rather than being specific about LCB although I'm not convinced.

            Quite often, live help or support are not aware of these exclusives.

            blue

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