cashback and aladdins gold casino

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    Last post ago about 5 years by p0kahontis
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    p0kahontis

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        p0kahontis

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        First this is chat with aladdins about 25% advertised on this site. their own rep said i could claim monthly for aladdins but no lucky red.  See chat below:

        michelle: it is advertising that lucky red and aladdins gold give a 25% monthly cashback for deposits made that month
        Katrina: Hold on, let me check your account.
        michelle: ok
        michelle: i was wondering if this is true or not.
        Katrina: ok the cashback bonus is in your clubworld account and unfortunately you cannot have once in lucky red i am afraid
        michelle: thats not what i mean katrina
        michelle: this website is advertising 25% monthly cash back
        michelle: for deposits made for the month
        michelle: it is advertising 25% monthly cash back for lucky red and aladdins gold
        michelle: so basically, if i deposit 100 for the month, i can claim 25 monthly cashback
        Katrina: ok well our promotions team has put your cashback bonus into your club world account unfortunately they cannot add a cashback bonus onto your lucky red and yes that is what it means but you have to wait until the end of the month to claim this
        michelle: on the last da of the moth or the 1st of the next month
        michelle: really
        michelle: i never knew this
        michelle: when did it start
        michelle: so do i have to email promotions dept. the last day of the month
        Katrina: which casino is this for pleasE?
        michelle: both aladdins gold and lucky red
        Katrina: ok we do not offer this on lucky red at the moment
        michelle: the website: latestcasinobonuses.com is advertising this just so you know
        michelle: ty for your help katrina as always
        Katrina: ok and on aladdins gold this offer ends on 2nd october
        michelle: ok
        michelle: i guess i can't claim august deposits huh
        michelle: lol
        Katrina: unfortunately not sorry
        michelle: lol
        michelle: its ok
        michelle: ty for your help
        info: Your chat transcript will be sent to p0kahontis@yahoo.com at the end of your chat.


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        p0kahontis

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        This was there response.  Now you and i both know that if this was the weeklly one that they speak of, the dates are always lissted AND those cashback for 25% have been on this site for almost two months.  Below is their response:

        We have contacted LatestCasinoBonuses and they will be taking the incorrect information off their website and replace it with the correct information as they mis understood the promotion format. The promotions they were advertising were the standard Cash Back promotions we run between certain dates i.e claim 20% on Net Losses between the 20th and 22nd Spetember.

        Regards

        Dawson
        Aladdins Gold Casino
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        p0kahontis

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        My final word.  It's like if you go in a store and they put the wrong price on an item, they have to honor the wrong price and sell item to you.

        Also,

        not only is latest casino bonuses wrong, but so is your own rep.  if you read below the rep said yes.  And because the rep said yes about the monthly cashback it should be honored.  It's not like the website itself made a mistake.  Todayys customers service is:  forget what other rep said, do what i am saying.  There is no honor or followthru in what a companies customer service rep tells a client.

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