CASINO PLAYERS ZERO TOLERANCE COALITION

Hi LCB'ers,

In the case of a casino who uses delay tactics, non payment, unfair locked accounts or is treated poorly by customer service this is where we will form a coalition*.

If anyone has been unjustly treated at a casino and makes a post on the forum, please come here to support the member and demand results. This thread will be dedicated to Player Zero Tolerance.

Together we can make a difference.

Lips

*please note this is for real legitimate complaints and NOT a disgruntled player who did not abide by the terms or conditions of the casino. 

I'm in, it just makes sense and shows a form of support for each other
If a member in good standing, has a valid complaint (wherein we can see with no doubt the casino is in the wrong and is truly screwing a player, why not en masse boycott that casino; of course we need to let the casino come on board and address the issue to hear both sides, but hopefully at least the casino WILL come on board to address their side (right or wrong) and we can reach some much needed resolutions

Holy chit Lips !!!!!!!!!  Did someone rain on your parade today?????  You are on a roll.  I may be old and senile but since I have been a member I dont recall seeing you post anything negitive about anything.  But, this is a fantastic idea.  Count me in and I will volunteer to write the nasty emails if they are needed to the casinos.  I now officially have a masters degree in this.

Lol Lips, I am the king of being defeated.  I reversed and lost I think $5,500 of withdrawals because I got fed up with those top game sites.  I figured after 10 weeks it was hopeless.  Winward Casino I gave up after 1 month.  There wasnt much I could do when I got the same email from them 10 times stating for me to change my usemywallet account name to be the same as my casino name.  My usemywallet name was the same.  After the same email for the 10th time, I emailed them back with enough F bombs that would make Lynchie proud of me.  I also wrote customer service and asked for my account to be closed.  Of course do you think they listened to me?????  Nope my account is still active.  I thought maybe in the future after 2 months if I dont get paid I will write an email telling a casino and say I dont want my money.  i figure I will get paid the next day.

I say we rally for INTEREST on these delayed payments!

I also say in the interest of the GOOD casinos out there we have an Honor Roll for those that always treat customers fairly and pay promptly and respond quickly to complaints and comments.  Like VRC has done lately!

United we Spin!

lol, the chances on interest are nil
but it's funny how much a casino can get away with, like collecting interest on our money
or claiming wins on progressives, that if won during freerolls or have max cashouts, they re-absorb back into their pockets, since we pay those progressives

I agree dtsweet.  I recently had a very unsatisfactory experience with BP.  I felt in my heart that they were HINKY (my new vocabulary word-look it up), but I played along.  I knew they would try to find a way to void my tourney winnings.  I was doing poorly, then, in the time I figured it took for them to find a loophole after buying in, I suddenly, with 3 spins left, made spot number one for $70.  I even "felt" the difference in the slot as if someone turned a switch.  Of course they didn't pay, and now have banned me from bonuses until I deposit again.  Ban this, BP!  I am soooo glad I'm ahead of your house!  On the side of fairness, they did finally pay me my pending cashout, which, if their logic for not paying me for the tourney was true, should have been voided as well.  Hinky!

I used a coupon on September 20th and made playthrough.  I went straight to chat and he said yes, I could cash out the max of $100.  I asked if it took 105 days to get paid as I had read on other forums and he told me NO.  I sent in my faxback form and all required documents.  I kept waiting for an approval email that my documents were good to go.  I never received one.  So, I did the withdrawal on October 7th.  It was than denied on October 25th.  I talked to chat on the 26th and he said he did not know why it was denied at to resubmit it for $130.00.  I did what he said.  I then got an email from the casino.  See below.  I have more chat sessions that were not emailed to me as they were supposed to be.  I have talked to these people on the phone numerous times and get no where.  I know this is a known Rogue casino but they accept money for deposits and offer coupons so they should pay up!!!   I don't think I will get paid but I am xxxxxx at all the run around.  Please just say "no we are a crap casino and we do not pay our players".  I can then go on and forget about it.

On October 26th I noticed my withdrawal from October 7th had been denied on October 25th.  I went to chat and he said he did not know why it had been denied and informed me to resubmit the withdrawal.  I did as he said.

Then I talked to chat two days later and was told it had not been sent and was still pending.  LOL just like I had told them in previous chat sessions.  Again, no real answers!  

Email Dated October  26th

Dear Cindy,

We have received your request to make a withdrawal from your Casino account and
to have that amount sent to you via Wire Transfer.  This Wire Transfer amount
will be sent to the address that you have on file with us. One of our accounting
staff will contact you over the next 24 hours.

We hope that the next time you want to gamble, you'll come back to our Casino
again. We understand that there are numerous casino choices when it comes to
online gaming. If there's anything that we could do to make your stay more
enjoyable, please do not hesitate to notify us.

For more information about casino deposits and withdrawals, please visit:

http://www.lucky18casino.com or send e-mail to support@lucky18casino.com

Good luck and best regards,

Angela
Accounting Manager
Lucky 18 Casino

Email Dated November 16th

Hi Cindy,

I'm sorry about the confusion, your payment will be processed and funds will be sent out on the last working day in November.
You will be receiving your funds within the first 7 working days in December.
Thank you for your patients and i hope you have a great day.

Thank you for playing at Lucky 18 Casino.

Kind Regards
--
Player Support Department
Lucky18 Casino
1-800-531-5418

Email Dated November 1st

Hi Cindy,

We are pleased to inform you that you faxback form has been approved. We do however need a swift number so we can process you payment.
The swift number is for international wire transfers, which you can obtain by calling your bank they will either have a swift for your branch or the branches head office.
If your bank does not have a swift number please let us know and we will use another method of payment.

Thank you for playing at Lucky 18 Casino.

Kind Regards

Customer Support

I emailed them and told them my bank DOES NOT have a swift code.  I even called them and said my bank does NOT have a swift code.  I told them they accept payment via e-wallets and asked why they couldn't pay withdrawals that way.  I never got an answer.  I was told in another chat session they will pay out western union or by check. 

Chat Dated December 6th

cnolley: Hello my login is xxxxx.
Sarah: Welcome to Lucky18 Casino. How may I assist you?
cnolley: I made a withdraw on Oct 7th
cnolley: It was denied so I redid it on the 25th of Oct
cnolley: I got an email it was approved and another email saying it would be paid the first day of December and I would receive it in by the 7th day of December
Sarah: Please hold on just a moment, I will check your account....
cnolley: Can you tell me how this is being sent
cnolley: I don't have swift code and they know that
cnolley: They said check or western union
cnolley: ty Sarah
cnolley: I'm sorry it said it would be paid on November 30th and I would receive it by the 7th day of December
Sarah: you should receive it within 7 working days so I would wait a couple more days and then check again
Sarah: should be a check
cnolley: So it doesn't say for sure how it will be sent?
cnolley: Can you tell me if it has been sent?
info: Your chat transcript will be sent to xxxxxxxxxx at the end of your chat.
Sarah: I can see it has been sent, I am unsure as to the method, but if you didnt have a wire transfer it should be a check
cnolley: okay but not western union?
cnolley: Is it sent by regular mail or fedex or something?
Sarah: I am unsure, but if you email us at support@lucky18casino.com then they may be able to give you more specific information
cnolley: Yeah in the past the emails always come back returned but I will try again
cnolley: thank you for your help
cnolley: have a great night
cnolley: bye

Chat Dated December 7th

info: Please wait for a site operator to respond.
info: You are now chatting with 'Jake'
Jake: Welcome to Lucky18 Casino. How may I assist you?
cnolley: Sorry to bother you AGAIN, but last night I was told my withdraw was processed and I would receive it by the 7th day of December
Jake: Please hold on just a moment, I will check your account....
cnolley: BUT in my cashier it is showing withdraw requested....how is it really processed if it still shows requested
cnolley: xxxxxxx
cnolley: i talked to you last night
cnolley: and i you told me it was processed and sent out. do you know how it was sent? i emailed support and of course I get no reply as usual
cnolley: I just need to know IF it really has been sent out and by what method? I don't know why a casino can send out a payment but not know how they sent it?
Jake: Please hold on just a moment, I will check your account....
cnolley: ty Jake
Jake: Ok the payment should be received within 5-7 WORKING days...a working day is mon-fri excluding weekends.. i am not a member of the accounts team therefore i dont handle your personal payment information, what i can tell you is unless you specified otherwise the payment gets sent back to the card, as for confirmation of the payment being sent out i simply cant produce any documentation becase like i said i am a player support represenatative and we dont handle players banking info etc for security purposes as im sure you can understand
cnolley: I understand what you are saying but what I don't understand if it has been sent out why is it still showing requested in the cashier. I bet I could go in there right now and reverse the withdraw
cnolley: Does the finance team have a reachable phone number?
Jake: the accounts team dont take incoming enquiries i dont have a number/email address for them
cnolley: Okay well today is day 5 BUSINESS days. I will give it 2 more days and I will be back to inquire again. It would help if I knew if it was being mailed by regular mail, fed ex or western union.
cnolley: I guess that is all I need. I hope you have a great night and I am sorry you have to do support for a casino like this :-( I bet you get chewed out daily
Jake: i understand your fustration and i would love to be able to help you and give you the information you want however in all honesty i cant find out...thanks so much have a great evening...thanks for the sympathy lol..happy holidays!
cnolley: u2 Jake bye :-)

Chat Dated December 18th


You are now chatting with 'sophia'

cnolley: I have had a pending withdrawal since October 26th. I was told in an email from your casino that this would be paid the last day of November and received by the 7working day in December. Then I was told in a chat session dated December 6th and 7th that this had been paid and was processed and sent out. Both live chat people told me I should receive it with in a couple of business days. Then I went back to live help 2 days later and was told it has not processed and was still showing as pending. I want to know when I will receive my payout. I originally cashed out on October 7th and went straight to chat and asked if it would really take 105 days for a payout like everyone reports. I was assured that it does not take that long. My payout was denied on October 25th and I was told to resubmit it on the 26th which I have. I have received emails stating faxback approved and emails saying I would get my payment by the 7th working day in December. I want to know why it is still showing as pending in my cashier when I should have already received my payment over a week ago? When will I get my payment? How will my payment be sent? Why was I told it was sent on two different days and then I was told it hadn't been sent on another day. I have even called support and they cannot tell me why I haven't received it or why it still shows pending. I need answers! I am tired of the lies and stall tactics. I have never waited this long for a withdrawal. I am actually embarrassed that I am still "hoping" that I will get my withdrawal. It seems like a big fat joke to me.
sophia: Please hold on just a moment, I will check your account....
cnolley: ty
cnolley: Do you need my account id or email address?
cnolley: Are you still there Sophia?
cnolley: Hello?
sophia: your account states that your requset is stll pending im not sure why you was told any different
sophia: i do appologise for that
cnolley: I was told on the 6th and 7 of December that it had been processed. I also received this email on November 16th:
sophia: i do not know when it will be approved as we do not approve them in this department
cnolley: Hi Cindy, I'm sorry about the confusion, your payment will be processed and funds will be sent out on the last working day in November. You will be receiving your funds within the first 7 working days in December. Thank you for your patients and i hope you have a great day. Thank you for playing at Lucky 18 Casino. Kind Regards -- Player Support Department Lucky18 Casino 1-800-531-5418
cnolley: May I ask why I get emails that are LIES and two chat workers that LIED and said it was processed? Then I talk to you and another chat worker a few days ago and say NO it hadn't been processed?
sophia: yes i am aware of this but as i said your request is still pending and it is a matter of a mis understanding a
sophia: as i said a slight error
sophia: it has not been approved yet
sophia: and it is still pending untill further notice
cnolley: Okay, ty for your time. I got the same answers I expected to get. I honestly expected nothing more than what you are telling me. I will be posting this along with EVERY email and chat session I have had with Lucky 18 on any and all casino forums I can find.
cnolley: I hope you have a good day
sophia: ok
Your chat transcript will be sent to xxxxxxxx at the end of your chat.
cnolley: Bye
sophia: well i place your request in dispute if you
sophia: have a major issue
sophia: with the process
cnolley: I have had a major issue with the whole process
sophia: ok fair enough as i said sorry for any inconveniences caused
cnolley: I have saved emails and chat sessions promising me I would and HAVE been paid when I come back to chat or call you guys I am told differently
cnolley: I am just confused
cnolley: as I am sure you as a player would be
cnolley: I know it is not your fault and I want you to understand that
cnolley: It is the casinos's fault
cnolley: not yorus
cnolley: *yours
cnolley: It's frustrating when I think I get a REAL HONEST answer from the casino and then it turns out to be a "misunderstanding"
sophia: i appologise for this but there is nothing that i can do untill your request has been approved
cnolley: I will end this chat session now and again, I know it's not your fault and I really hope you have a good rest of the day
cnolley: Okay, take care
cnolley: bye

See I get no where with this place!  I know they are Rogue but it makes me so angry that I have been lied to numerous times.  I would appreciate if there is anything Zuga can do.  From what I have read on forums they do "finally" pay but it takes a long time.  I just want answers thats all.  I hate feeling like an idiot and feeling like I am being made a fool of and that is what they have done to me. 

ha, deposit or not, they banned me from ANY bonuses; they didn't like that i won and withdrew..i dropped like them like a hot potato (mind you, more like a moldy potato)

screw the rogues; everyone should know better by now, and if they don't, as you say, they aint never gonna pay regardless; we can't hurt em, most of us boycott em anyway, or warn others that dont
but for the 'good name' guys?....yup, en masse don't use em til it hurts emm

Hmmm.  Perhaps if we notified the FBI, IRS, or other entities of the casinos taking US money from US citizens.  Not to mention any names, of course, but just to complain and possibly force an investigation.  As long as we stood together to NOT PLAY there, possibly this or something similar would work?  Well, of course someone would have to investigate the repercussions to our members and be sure we wouldn't be hurt by any actions taken.  Maybe a petition to their licensing agents to attempt to force revocation of their gaming licenses instead?  Has that ever been done?

Lips, we maybe can have one thread for known Rogue casinos and one for the more reputable ones?
I also wish that people could stop playing all those free chips at known rogue casinos, like Virtual, then maybe, maybe they would be less advertised on the forum.

lol, the IRS and FBI have no standing; we don't gamble generally at US casinos, and as for those you can bet they covered their asses in their terms and conditions we agree to

HI Lips,

I do not know what casino guy was stupid enough to piss you off for such a post.

Usually you are the advocate of common sense towards casinos here; so they must have done really bad.

And in terms of common sense we should have a warning of rogue casinos on the main landing page. New people come here because they are looking for no deposit bonuses. And LCB gives them as No. 1 what: Cool Cat.

If you apply the Pareto principle only 20 % of all visitors will only learn that there is also a forum where you can get detailed information abouit online casinos. The other 80 percent will go for Cool Cat and the other Virtuals and Pampers and get lost.

If we want to help people new to online gambling there should at least an explicit warning and/or explanation on the homepage and not a Virtual as top reference.

Merry Christmas and lots of free X-Mas chips to all of us,

Rokko

Hiya LCB'ers,

Players who are legitimately wronged by a casino should never feel that they don't have anywhere to turn. For this reason zero tolerance should be what players should practice. Never give up and feel there is no hope.

I want to outline what options players have with a legitimate complaint. Here is a guideline to follow taking it a step at a time until it can be resolved.

Step 1. Contact live chat

Step 2. email support

Step 3. Contact Direct Support here at LCB

Step 4. If none of the above work contact either Zuga or one of the Moderators who will contact the casino on your behalf.

We will try to resolve the issue and /or get a rep from the casino to come to the forum and address the problem at hand.

The main goal here is to build a trust between player and casino. The only way this can be done is through communication and resolving issues. By building a coalition we will be able to better bring awareness to members who may not be aware of casinos that are less then honorable. We will support one another and work hard towards to finding solutions.

I can't stress enough that players who are disgruntled and simply want to bash a casino will not be tolerated. Just as there will be zero tolerance for the player, there also must be zero tolerance for the casino who is unjustly being accused.

Players experiences whether good or bad are vital in a decision whether or not to play there. Your posts and comments will be very supportive in helping a member who is having a problem due to non payment and delay tactics.

It can be very frustrating when a member feels they have no place to go and no one to support them. Let this be the place where we can end despair and find a resolve. If in the end their is no resolve then we as players will know what casinos to avoid.

I have been fortunate enough not to have any issues. Part of this is because i do my homework before i make a deposit. Heed the warnings signs posted and heed the players who were unfairly treated. Always read the terms and conditions of a bonus before taking it. If you don't understand the terms ask live chat.

I know alot of members do their homework as well, yet may still run into problems. These are the cases that need to be addressed. By fighting the fight many reputable casinos will do their bet to resolve any problem you may have.

Just as many businesses practice zero tolerance and see results we as players need to practice the same methods. Slowly but surely we can build a better relationship between casino and player and bring back some faith in a pastime we love so dearly.

Lips

I'm all in.
As you guys already knew, I have been treated unfairly by paradise8 and cocoa last month and with all the support I had in geneco's thread, my issue was resolved.
my opinion for the coalition is
1/  all members in the coalition stop depositing at that casino
2/  do not claim any free chips
3/  when we get the promotion email from that casino, we will reply to that email and ask them to look into player xxxx issue first before we think about depositing with them again.
4/  lips's guideline above

Both have banned me for no reason anyway so no worries on me depositing there TAAADAAA.

Since this all started (this time) with a chip I won at another forum, I just dealt with it there, contacted their mods and Nicolas.  It was a bit of smoke and mirrors involving cashout, birthday chip, deposit, prize chip, w/d request where I thought bonus was sticky, them denying, but leaving me the from the prize (which I assumed was the same as a cash deposit/reversal) and removing just the bonus, cashout request then reversal, then spending $5 for a tourney, then asking for part of my balance, then reversing, then winning so asked for the same amount cashout as the prize was, it sitting there, then winning the tourney, requesting that money and having it denied and confiscated, then days later getting the withdrawal requested in the next to the last cashout request finally, asking why the denial, and being told they were just giving me the money from the prize money due me, when all these other transactions in between were there, they said no, that was from the original w/d request where I asked for too much.  During that time I had won another prize at the other forum, which they would not give me and said I had to deposit again first.  And the prizes were ones in which the "no two free chips in a row" policy was waived, and I had deposited within the last month.  Hinky.

I can post or pm the whole thing in more detail, if need be.  They got me on some technicality that I don't feel is fair or true, Nicolas refused to answer my reply to his curt response.  One of the mods said I was buying tourney money with money I won from the bonus, but after they cancelled my withdrawal and REMOVED the bonus money, in the same manner as their so-called "cash deposit" reversal, I didn't feel there was any bonus money left.  If you can't spend your winnings in a tourney, what's the point.  It was about 5 minutes after I made my assumption and was in last place and down to my last 3 spins that POOF!  suddenly I was at number one.  I NEVER get bonus rounds or move ahead if playing with my own money.  They were just messing with me because they COULD, but that's my opinion, and anyways, that was just my experience and not something outright provable WRONG.  If hinky is worthy of zero tolerance, then yes, BP should be on the list.  But at this point, I think it is just me not agreeing with their decision.  What did I do, finally?  Just quit playing.  I don't care to discuss with them what I need to do to be able to get bonuses.  they don't care that they keep a customer.  I have only deposited there maybe 20-30 bucks total anyway, and have cashed out a few hundred, so I'm still on top, even without my $70.  In the past they've taken my tourney winnings of several hundred, so maybe they are still ahead, by being hinky.

if you are lucky, you'll get paid in 3 months.  They did not pay me for how long, I think about a year already.  Their live support will try to help you deposit the best they can, but when you ask about withdrawal, they will leave you hanging until you close the chat window.  >:( >:(

Count me in Lips. And as you can guess I'd like to add Silver Oaks Casino to the list of casinos that should be boycotted.

I don't want to hurt the casino, either (BP).  They do have their good points,  like soooo many free tourneys every day.  They've improved their customer service, but if you argue with them you'll get worse than what you've already got.  I just *wish* they could make the rules much more clear, not leave out parts, or place some info one place, more info another place, other info in yet another.  It's just too hard to make sure you are doing things right.

already told BP to stuff it; they ain't worth my deposits

Yes, I agree, BP should be boycotted. I made a small deposit of 35 dollars took the 100% match no max cashout code. So I started with 70. After making the ungodly playthrough requirements, I cashed out over 700. Took a while to get my withdrawal, got excuse after excuse. Then KABOOM! I was locked out and was told I was a "negative value" player! What a buch of BS!!!

It was not my fault I played the games that were hitting. My bet never went about 2.50 USD. I had my balance over a grand, and still had like 600 to make playthrough. Your man Nicolas, was no help. This casino should not be left in good standing because of him. He has nothing to do with the casino operations, he is just an affiliate.

Count me in on this one against BP!


LH

Nice win, though.

Were you locked out entirely, or just from bonuses?  I am locked from almost all bonuses at NewBingoBilly for the same reason, and that was only from a 50 buck withdrawal.  But I can still play.

sorry, they locked u out.  It happened the same with me.  My account went from bonus to limited bonus to no bonus to closed account because I kept on winning.  You are right, we r just lucky to win, but its not right to close our account for this reason.  At the same time, I was glad they closed my acct b/c I didnt have to go thru all of the jungle rules they have now.  You dont see all the big casinos do this to their players.  My guess is that their finance is not stable or I should say limited, that's why winners like us threaten to their finance, so they just want to eliminate the risk to have winners like us.

see what i meant in my post where i stated the number of complaints from different people

I had to tell all of you this one because it almost ranks up there with all the withdrawal problems from top game sites.  I decided to pick a betonsoft software casino just to play on a different software.  I went to each betonsoft web page to search for the best bonus.  The last one on the page was Villa something.  Under promotions it stated 300% for new players on their intial deposit.  I filled all my information out and made my deposit then entered the code for the 300% bonus.  After I hit enter I looked at my account and it only gave me 100% bonus so off to the customer chat I went.  I explained the situation and unbelievable as it may seem the customer service person refused to give me the bonus that was on their very own website.  I was told that bonus was for something about an affiliate that got an email.  Under the promotion page it didnt mention anything about having to receive an email for that specific bonus code.  I am past the point of arguing with any more customer service or finance people at these casinos.  When something like this happens I really dont feel like playing on the site but as usual I was stuck because I couldnt get my money back and these casinos believe the customer is never right.  I could see if I was to fight for a LCB bonus code but god its from their website.  I said to myself I just took it in the butt from another casino I might as well try and enjoy my play time.  After 20 minutes I realized these slots are boring as hell.  What a waste of money.  Lastly, once a week for the heck of it I check out the top game sites that screwed me in the past just to see if they are still in business.  I am proud to report that AZTEC CASINO has disappeared to cyber heaven.  Honestly, it makes sense now why they werent paying the players.  I am guessing the owners were pocketing the players deposits because they knew they werent going to be around much longer.  The bad news is another LCB member was owed money from last May and was never paid according to another thread.  One top game site to cyber heaven something like 15 more to go.  After this b.s. with this betonsoft site God is telling me its time to quit at online casinos.  DEAR GOD:  I swear i hear you now but 1 favor from you.  Please leave Aztec Casino in cyber heaven.

Oddsmaker: what an ODD conversation...bear in mind, I've never depped here, nor did I request the email and/or birthday freebie

You are now chatting with 'Casandra'

Casandra: Welcome to Customer Service. How may I help you today?

i forget: good afternoon casandra

i forget: i forget m login name, sorry

i forget: lol

i forget: xxx

Casandra: Same to you.

Casandra: I'll be more than happy to assist you with that.

i forget: dec 20 1xxx

i forget: xxx@yahoo.com

Casandra: May I have your email address please?

Casandra: One moment please.

i forget: ty

i forget: xxx tenth st xxx

i forget: 705 xxx

Casandra: Thanks for waiting.

i forget: np

Casandra: Upon checking your account was set to inactive by the management.

i forget: how odd, you just sent me an email yesterday with a birthday bonus code

i forget: Happy Birthday xxx, OddsMaker.com would like to make this birthday even happier by giving you a free $20 to use in our sportsbook and casino.

i forget: are you still with me?

Casandra: Yes.

Casandra: I'm sorry we can't reopen your account.

i forget: so why was my acct set to inactive?

i forget: why was it closed?

Casandra: OddsMaker.com also has the right to terminate your account if you have been involved in fraudulent activity. The industry works together in eliminating irregular/fraudulent activities. Online gaming sites share information regarding fraud within the industry's vast network.

i forget: ok, so what was fraudulent?

Casandra: I'm sorry but we're not allowed to disclosed that information.

i forget: so, you calim I did something fraudulent, but you won't say what it is?

i forget: how do i even know it was something fraudulent?

i forget: you cant disclose persoanl info about me TO me?

i forget: why on earth did u send me a personal code?

i forget: ive never even deposited at your casino.what could possibly be fraudulent?

Casandra: The thing is your account was set to inactive because of the fraudulent activity on the other gaming site.

i forget: what other gaming site?

Casandra: I'm sorry as I've said we're not allowed to disclosed those information.

i forget: so, what you're telling me is, you share personal information with and to other casinos? and that if 'someone' claims 'something' is fraudulent, I dont even get to know the accuser, what 'apparently' occurred, or be given an opporutnity to address the supposed issue?

i forget: ok, well, I'll be sure to let the forums know, you disclose personal info with third party sites, that you don't have a privact policy, and that you arbitrarily close accounts but don't supply a reason

i forget: good luck getting new players

i forget: have a good day

Casandra: Were not disclosing information to the other site.

i forget: then how would you possibly know what I've done is even fraudulent, if I can't talk about whatever supposed issue there is

Casandra: What I'm saying is we can't give you information with regards to your fraudulent activities.

i forget: maybe it's a disgruntled casino for all i know

i forget: lmao, they're apparently MY activities and you can't tell ME?

Casandra: Because we're merge in other network.

Casandra: Would there be anything else that I can help you with?

i forget: I deposit and play at dozens and happily and successfully; how do i even know this isnt made up, or what the casino is telling you is true?

i forget: lol, no, based on this conversation, I would neither deposit nor reccomend this casino lol; so, if youve closed my account anyway, DO NOT send me mails as you just did yesterday

i forget: thank you

i forget: or I will consider it an attack of spam and take recourse

i forget: thank you

Casandra: You are most welcome

Casandra: Thank you for chatting. If you have other concerns, please do not hesitate to contact us again. Customer Support is available 24/7.

Chat session has been terminated by the site operator.

sweet,
You wouldn't have enjoyed the Oddsmaker b-day present anyway.  You have to deposit, and then there is a wierd part of your money, part of the bonus ratio thing that goes on.  They might as well have sent you a bill for christmas! 

lmfao

Acgolfer told me in another post that a swift number is the routing number.  BUT when I do the withdrawal from Lucky 18 they require a routing number, account number and a swift number.  I filled out the routing number and account number but no swift code/number.  I wonder if I would have put the routing number where the swift code goes it would have been processed?  I don't want to go back and mess with because I think it will start the whole withdraw process over again.  Remember first withdraw was October 7th.  So in all that is as been 76 days and no withdraw if you go by the first time I withdrew the funds from Lucky 18.  I guess I am not that far from the 105 days someone else posted in another area of this forum.  They received their withdraw in a record time of 105 days lmao.

http://swift-codes.blogspot.com/

go to the search at the bottom of the page, type in your bank's name.  I think if I understand correctly, the swift code is more for bank wires, not things like ACH.

If that doesn't work, go to your bank's website and find search and enter "swift code" and see if you get any matches.

good luck.  It sucks you can't get the casino to give you more info.

Sweetie, I looked all over the net looking for this swift code.  I read all about them.  I even called my bank twice and asked what their swift code was and they said they didn't have one.  I also did a search for swift codes by bank and could not find one for mine.  I am a member of a Community Bank and not a big chain bank.  I will check out your link and see what I can find.  I do appreciate your help my dear friend.  Thanks!  

well, if they don't have a swift code, you won't need one.  I do know my bank has a different routing number for wire transfers than for ach, though.  good luck!

Your search - XXXXXX Bank - did not match any documents. But I do appreciate your help.  I just feel a little strange that I have my banking account information entered into the withdrawal method at Lucky 18.