Casino Rep (s)?

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    Last post ago over 6 years by Imagin.ation
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    • Started by
      Super Hero
      1195
    • last active 7 months ago

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      • Avatar 15322
        • Started by
          Super Hero
          1195
        • last active 7 months ago
        I was wondering if anyone else here got a 'feeling' that at certain casinos (online) the CS Reps may all be one person? It just seems funny how at a particular casino I play at, although the reps go by all different names, I feel some may actually be one.

        Does this make sense to anyone else? Or am I just being kookie? 
      • Avatar 17884
        • Replied by
          Mighty! Member
          3700
        • last active 5 months ago
        LOL I never thought that...but I think I know what casino you are talking about..Does one of them go by Mia? lol



        :-*
      • Avatar 15322
        • Replied by
          Super Hero
          1195
        • last active 7 months ago
        LOL..Yeah. I'm there daily.. and now there quite a few 'new ones'...my favorite was 'Emma' and 'Anna'. And my vip manager 'Neil' has been on vacation for about 2 weeks now, and 'Angela' has taken over. But when I ask her, or one of the girls when Neil is returning, no one ever gives me a straight answer.

        Funny, the other day, There was a brand new 'girl' and I said 'Oh you must be new' and she said 'Yes, I'm a new one'. It just seems weird. And my 'favorites' seem to not be around much anymore.  :-\

        And they all call me 'dear' 'hun' or leave 'surprises especially from me' in my acct when chatting w/them. And the manager is never 'in the office'.

        I love the casino...support is fabulous, and I am treated top-shelf by them.... or is it just 1 or 2 people .....hmmmmm..... 

      • Avatar 31779
        • Replied by
          Mighty! Member
          3046
        • last active 3 months ago
        lol, I know exactly what casino you are talking about.

        Gosh, wouldnt that be wierd if you were correct?  How would only 2 people be able to handle all the work though.  Thats a busy casino.

        They all do seem to talk the same, with the little phrases like "Hun and "Dear"  I get that too.

        I never thought of it before you said something, and now I am really wondering. lol

        Perhaps we will never know.

                                                                          PMM
      • Avatar 17884
        • Replied by
          Mighty! Member
          3700
        • last active 5 months ago
        You got me thinkin'..I always get a "sweet surprise waiting for me too"...

        They are great CS reps dear..hahahha



        :-*
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        • Replied by
          Mighty! Member
          4840
        • last active 5 days ago
        I have always had that feeling to, what i think is that some customers get attached to the reps maybe asking for a little to much always depending that they will get something, so in order to balance that out they switch up names or make brand new.. they act with personality to much the same, you can change the name but not the person.. just my thoughts.

        Thing is we cannot call them and match up voices if we could we can find out for sure lol

        Other then that, they might have scripts that they ALL follow...

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