Casino Rep (s)?

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    Last post ago over 6 years by Imagin.ation
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    acgofer

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          acgofer

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              Super Hero
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            I was wondering if anyone else here got a 'feeling' that at certain casinos (online) the CS Reps may all be one person? It just seems funny how at a particular casino I play at, although the reps go by all different names, I feel some may actually be one.

            Does this make sense to anyone else? Or am I just being kookie? 
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            MommyMachine

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            LOL I never thought that...but I think I know what casino you are talking about..Does one of them go by Mia? lol



            :-*
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            acgofer

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              LOL..Yeah. I'm there daily.. and now there quite a few 'new ones'...my favorite was 'Emma' and 'Anna'. And my vip manager 'Neil' has been on vacation for about 2 weeks now, and 'Angela' has taken over. But when I ask her, or one of the girls when Neil is returning, no one ever gives me a straight answer.

              Funny, the other day, There was a brand new 'girl' and I said 'Oh you must be new' and she said 'Yes, I'm a new one'. It just seems weird. And my 'favorites' seem to not be around much anymore.  :-\

              And they all call me 'dear' 'hun' or leave 'surprises especially from me' in my acct when chatting w/them. And the manager is never 'in the office'.

              I love the casino...support is fabulous, and I am treated top-shelf by them.... or is it just 1 or 2 people .....hmmmmm..... 

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              PMM2008

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              lol, I know exactly what casino you are talking about.

              Gosh, wouldnt that be wierd if you were correct?  How would only 2 people be able to handle all the work though.  Thats a busy casino.

              They all do seem to talk the same, with the little phrases like "Hun and "Dear"  I get that too.

              I never thought of it before you said something, and now I am really wondering. lol

              Perhaps we will never know.

                                                                                PMM
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              MommyMachine

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              You got me thinkin'..I always get a "sweet surprise waiting for me too"...

              They are great CS reps dear..hahahha



              :-*
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              Imagin.ation

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              I have always had that feeling to, what i think is that some customers get attached to the reps maybe asking for a little to much always depending that they will get something, so in order to balance that out they switch up names or make brand new.. they act with personality to much the same, you can change the name but not the person.. just my thoughts.

              Thing is we cannot call them and match up voices if we could we can find out for sure lol

              Other then that, they might have scripts that they ALL follow...

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