Casino Rewards.... :( again

Anything related to casinos, casino games, new casinos, tournaments etc.
Headline back 2
    2,863
    views
    4
    replies
    Last post ago over 5 years by Marcus28
    No avatar normal

    Marcus28

      Full Member
    • offline
    • 4
      thanks given
    • 15
      thanks received
    • Started by
      Full Member
      131
    • last active 4 months ago

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal

        Marcus28

          Full Member
        • offline
        • 4
          thanks given
        • 15
          thanks received
        • Started by
          Full Member
          131
        • last active 4 months ago
        Absolute nightmare with them now.

        In the past year I have had my account open with them for ages. I have played at 6 of their casinos. Lost mostly but won sometimes.

        Recently I had a win of around $3000. Just around the 2 business day "pending" and "reversible" period my withdraw still wasnt processed.

        I got hold of live support and asked about it... they said:


        Yannick: Before your withdrawal can be issued we require some details to validate your account and confirm your identity. We will only need these once, and once received all future withdrawals will proceed without these. I'll send you an email now detailing what we need.
        ME: no problem
        ME: how come my other withdraws were processed fine though?
        Yannick: Just because we randomly check player details
        Yannick: and this time is your turn
        Yannick:


        How convenient. I hit the biggest withdraw I have made there and all of a sudden its "my turn" to verify myself which is supposedly "random".

        They made no attempt to contact me to inform me I will need to send in identification. So realistically the withdraw could of been kept as "reversible" for weeks?? months?? or until I contacted them to ask what was going on.


        Specifically I live in the uk so is there such thing as "government id" ?? I think not. The only "ID" is a passport or driving licence and I have never been overseas nor have I ever learnt to drive.


        Whats more is 1 of the cards I used to deposit with doesnt exist anymore. The account does and I can still use it to buy online. But the card itself was snapped on a night out (by mistake).


        The email he was "sending" me (took about 15 mins to send from the time he said he was sending it until the time he said "sent") was clearly hand typed during our chat convo and was filled with templates of their automated withdraw process (so when you hit "withdraw" and get the automated email right away). The main lines read as:


        "Dear *ME*,



        We are pleased to tell you that your recent withdrawal is being processed.  Please take a minute to read the following important information.



        Amount:  *$ amount*                         

        Casino Account Number:  *Account Number*       

        Currency: US dollar                    "


        Clearly from that theres excess spaces and nothing is put in bold like some words on the usual automated emails.


      • Avatar 21240

        LhasaLover

          Hero Member
        • female
        • offline
        • 887
          thanks given
        • 407
          thanks received
        • Replied by
          Hero Member
          767
        • last active about 1 month ago
        Sorry, but I don't see any big issues there, except for the fact that they didn't take the initiative to let you know before asking.

        They all spot check ID's, and in the last year, I've had to redo my ID's with several casinos, because of the legal crap going on.

        You must have some type of picture ID - how can an adult anywhere do anything without it?.  As far as the card you lost - send them a screenshot of the credit card statement & explain it to them.  They're not asking for anything unusual.
      • Putting on lipstick emoticon 1

        Lipstick

          admin
        • female
        • offline
        • 6795
          thanks given
        • 10273
          thanks received
        • Replied by
          admin
          12,317
        • last active 7 hrs ago
        Awww Marcus i understand your frustration. And especially the excitement of winning something that big. It becomes frightening and we fear the worst when we have hit the biggest payout yet because it seems to good to be true. Sometimes we are certain something will go wrong.

        Lhasa gave you sound advice and it is common to ask for verification more then once and it's happened to me too. Hold tight and come up with some type of legal ID. As frustrating as this all seems, cast your fears away and i am sure you'll soon be paid.

        But what ever you do, don't give them the winnings back and reverse your withdrawal. You could very well be right and they may be hoping you do just that by "randomly" selecting you.

        If you no longer have a statement with your cc contact them and they will provide it if you do not have online access to it.

        Hang in there and let us know how it goes, above all stay the winner and don't let them win by reversing!

        Lips
      • No avatar normal

        Marcus28

          Full Member
        • offline
        • 4
          thanks given
        • 15
          thanks received
        • Replied by
          Full Member
          131
        • last active 4 months ago
        Well I see a few things wrong with it.

        Obviously its the first factor where they said it a "random" thing. No way was it random. It was that the CR rep decided on the spot to do it. Complete lies. Could of at least been honest.

        Also the fact where my withdraw would of remained reversible until I had contacted them thus its more time for them to get me to slip and give them my cash back.

        They clearly dont have a clue what the UK laws are and assume its the same as the USA and similar countries.

        In reality there is no such thing as a government ID card. Nobody has to have any ID cards whatsoever. A passport costs over £100 and needs you to get people to countersign it with their passport number and you have to go to verification interviews which takes weeks (if not months) for it to come through. (obviously too much hassle just to prove to a casino its me, and definitely cant be legal to get 1 for that purpose with increased terrorism problems happening and especially when its linked to other peoples passports from them countersigning it).

        The next is driving licence... once again they dont understand the full truth in the matter because there is "provisional" licences that you can get when you are learning to drive.

        Now apart from the points above (regarding it not being legal to send copys to a foreign country where fraud is concerned) im not learning to drive so again wouldnt be purchased for its desired purpose. It takes weeks if not months to receive and cost too much to just use it once and thats it.

        There is a 3rd option which is an ID style of card... however you can only get them with your passport (or at least after you have got a passport) so thats a nono.

      lcb activities in the last 24 hours

      • 23
        new members
      • 571
        members online
      • 13124
        guests online
      • 59
        new posts
      • 8375
        free games played
      Join the club

      Most viewed forum posts

      • Putting on lipstick emoticon 1
        Hi LCB'ers,Here is a list of freebies that are not on the weekly code list. This list includes casinos to check your acct, call/email for free chip and casinos not listed here at our forum.  I will update this list on...
        More Free Chips
      • 200 zpsnwkvewod
        Hello dear LCBers,LimoPlay Casino has something special in stored for you!!Each week Vitali, the lovely casino representative from LimoPlay will be posting a new contest. Please subscribe to this thread by clicking on...
        Win free spins and more every week with LimoPlay
      • Putting on lipstick emoticon 1
        LCB $250 August Contest – Lets Play Roulette     Hi LCB'ers because of the launch of the new site design i had to temporarily close this contest. Lets start fresh - for any member that may have already enterted a...
        CLOSED - LCB $250 August Contest – Lets Play Roulette

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170