Casino Royal Club is not paying winnings

Anything related to casinos, casino games, new casinos, tournaments etc.
Headline back 2
    3,273
    views
    15
    replies
    Last post ago over 5 years by zuga
    No avatar normal
    • Started by
      Sr.Newbie
      26
    • last active 5 months ago

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal
        • Started by
          Sr.Newbie
          26
        • last active 5 months ago
        Hi.
        I want to tell my situation.
        On August, 18th I have received from they email with promotion 10 FREE.
        I have taken advantage of their offer. To me I have carried also have satisfied a condition on wager and have won.
        Next day I have sent documents for continuation withdrawal and have asked in their online a chat, I can make now the deposit for continuation withdrawal. Their operator has told: yes you can make a withdrawal after make a deposit.
        I have made the deposit for the sum 25 USD and
        Has ordered Withdrawal for the sum 75 USD (it agree your offer 10 FREE).
        For that moment my balance was 301 USD.
        After the order withdrawal the balance became 0.00 USD
        By their rules under the offer 10 free I could remove only 50 (prize) +25 USD (my deposit).
        This transaction has appeared in mine account and was in status Processed.
        Then when I have come into the account in your casino I have found out, that on my account there was a sum 25 USD and in account the transaction ordered by me 75$ was gone. And in cashier where is shown reversible withdrawals the following information: - "3602077398 75.00 Moneybookers CANCELLED Yesterday, 8:07:42 PM"
        I communicate five days in chat with their employees Rick and Nancy, but they cannot help me or simply close chat!!!
        All the necessary documents I sent.
        Can anyone help ?
      • Index
        • Replied by
          admin
          20,291
        • online
        That's a very strange predicament to be in tanunax.

        As I understand what you have said, you played your $10 free, won, deposited, withdrew the $50 max cashout for the free chip plus your $25 deposit.  They then cancelled your $50 but gave you back your deposit of $25 without reason.

        Did you play any restricted games i.e. table games?  Do you only have one account with this casino?  Have you used multiple chips in a row?  Please let me know the answers to these questions.

        Thanks

        blue
      • No avatar normal
        • Replied by
          Sr.Newbie
          26
        • last active 5 months ago
        Hi Blue.
        Thanks that have paid attention to mine post.
        Yes. All of you have correctly understood.
        They simply have not paid my prize 50$.
        I did not break a rule of a casino:
        Im only have one account with this casino.
        2. I played only in slots (according to their rules)
        3. I used free chip which they have sent on email.
        Yours faithfully, Aydar
      • Index
        • Replied by
          admin
          20,291
        • online
        Can you private message me your username (click here) and I'll see if there is anything I can do to help.  Obviously, I can't make any promises but I surely will try.

        blue
      • Index
        • Replied by
          admin
          20,291
        • online
        A brief update tanunax.

        I wrote to the casino as soon as you sent me your username, asking them to contact you and explain to you why you can't have this win.  They haven't acknowledged my email yet. 

        blue
      • No avatar normal
        • Replied by
          Sr.Newbie
          26
        • last active 5 months ago
        Thank you Blue.
        I take off your copy in a chat every day.
        They say all the time to answer tomorrow!
        And the letters they do not respond.
      • No avatar normal
        • Replied by
          Sr.Newbie
          26
        • last active 5 months ago
        Sorry.
        Previous post with an error.
        That's right post.
        Sorry for my english
        Thank you Blue.
        I rewrite them in a chat every day.
        They say all the time to answer tomorrow!
        And the letters they do not respond.
      • Index
        • Replied by
          admin
          20,291
        • online
        tanunax wrote:

        Thank you Blue.
        I take off your copy in a chat every day.
        They say all the time to answer tomorrow!
        And the letters they do not respond.


        So sorry to hear that. 

        I sent them the link to this thread so that they can see it's on a forum for all to see. 

        Be sure to let us know if you hear anything.

        blue
      • No avatar normal
        • Replied by
          Sr.Newbie
          26
        • last active 5 months ago
        Ok.
        Thanks Blue
      • No avatar normal
        • Replied by
          Sr.Newbie
          26
        • last active 5 months ago
        They speak that at them technical problems.
        Also that they do not know when they will solve them.
      • Index
        • Replied by
          admin
          20,291
        • online
        tanunax wrote:

        They speak that at them technical problems.
        Also that they do not know when they will solve them.


        Hmmm - I think I've heard this one before. 

        Give them a few days and see if anything happens.  At least you have received a response from them which is a step in the right direction.  Let me know if you hear anything further and we'll give them until Wednesday next week and take it from there.

        blue
      • No avatar normal
        • Replied by
          Sr.Newbie
          26
        • last active 5 months ago
      • Me
        • Replied by
          admin
          6,590
        • last active 2 hrs ago

        Thanks for this post from:

        • Index
        Hi tanunax,

        Ive emailed them on your behalf. Lets see what happens.

        cheers
        Zuga
      • No avatar normal
        • Replied by
          Sr.Newbie
          26
        • last active 5 months ago
        Here what dialogue in a chat at me has taken place today:
        You are now chatting with 'Rick'

        Rick: hi

        Karik: Hello.

        Rick: welcome to Casinoroyalclub.com

        Rick: how may i help you please?

        Karik: I was interested by yours promo 100 % free.

        Karik: Tell please you a reliable casino?

        Rick: sorry we don't have 100% free

        Karik: Sorry 100% welcome bonus

        Rick: sorry we have only $ 20 welcome bonus

        Rick: and you already got your welcome bonus

        Rick: if you make a deposit after that you will get 100% bonus

        Karik: I know

        Rick: So would you like make a deposit?

        Karik: And what sense in it if at you some technical problems?

        Chat session has been terminated by the site operator."
        They were ready to accept the deposit!!!!!
        Thus that declare it that at them technical problems from for which they cannot pay a prize.
        Very similar on a deceit!!!
      • Me
        • Replied by
          admin
          6,590
        • last active 2 hrs ago
        Hi tanunax, plz private message me your casino username.

        cheers
        Zuga

      lcb activities in the last 24 hours

      • 39
        new members
      • 668
        members online
      • 40292
        guests online
      • 125
        new posts
      • 15865
        free games played
      Join the club

      Most viewed forum posts

      • Putting on lipstick emoticon 1
        Hi LCB'ers,Here is a list of freebies that are not on the weekly code list. This list includes casinos to check your acct, call/email for free chip and casinos not listed here at our forum.  I will update this list on...
        More Free Chips
      • Putting on lipstick emoticon 1
        LCB $250 August Contest – Lets Play Roulette     Hi LCB'ers because of the launch of the new site design i had to temporarily close this contest. Lets start fresh - for any member that may have already enterted a...
        CLOSED - LCB $250 August Contest – Lets Play Roulette
      • Putting on lipstick emoticon 1
        LCB $500 10th Anniversary Contest Wow, can you even believe it’s been a whole ten years we have been around! I know I am personally thrilled I have shared this time together with the old timers and of course all...
        Closed - LCB $500 10th Anniversary Contest

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170