Casino Royal Club is not paying winnings

Hi.
I want to tell my situation.
On August, 18th I have received from they email with promotion 10 FREE.
I have taken advantage of their offer. To me I have carried also have satisfied a condition on wager and have won.
Next day I have sent documents for continuation withdrawal and have asked in their online a chat, I can make now the deposit for continuation withdrawal. Their operator has told: yes you can make a withdrawal after make a deposit.
I have made the deposit for the sum 25 USD and
Has ordered Withdrawal for the sum 75 USD (it agree your offer 10 FREE).
For that moment my balance was 301 USD.
After the order withdrawal the balance became 0.00 USD
By their rules under the offer 10 free I could remove only 50 (prize) +25 USD (my deposit).
This transaction has appeared in mine account and was in status Processed.
Then when I have come into the account in your casino I have found out, that on my account there was a sum 25 USD and in account the transaction ordered by me 75$ was gone. And in cashier where is shown reversible withdrawals the following information: - "3602077398 75.00 Moneybookers CANCELLED Yesterday, 8:07:42 PM"
I communicate five days in chat with their employees Rick and Nancy, but they cannot help me or simply close chat!!!
All the necessary documents I sent.
Can anyone help ?

That's a very strange predicament to be in tanunax.

As I understand what you have said, you played your $10 free, won, deposited, withdrew the $50 max cashout for the free chip plus your $25 deposit.  They then cancelled your $50 but gave you back your deposit of $25 without reason.

Did you play any restricted games i.e. table games?  Do you only have one account with this casino?  Have you used multiple chips in a row?  Please let me know the answers to these questions.

Thanks

blue

Hi Blue.
Thanks that have paid attention to mine post.
Yes. All of you have correctly understood.
They simply have not paid my prize 50$.
I did not break a rule of a casino:
Im only have one account with this casino.
2. I played only in slots (according to their rules)
3. I used free chip which they have sent on email.
Yours faithfully, Aydar

Can you private message me your username (click here) and I'll see if there is anything I can do to help.  Obviously, I can't make any promises but I surely will try.

blue

A brief update tanunax.

I wrote to the casino as soon as you sent me your username, asking them to contact you and explain to you why you can't have this win.  They haven't acknowledged my email yet. 

blue

Thank you Blue.
I take off your copy in a chat every day.
They say all the time to answer tomorrow!
And the letters they do not respond.

Sorry.
Previous post with an error.
That's right post.
Sorry for my english
Thank you Blue.
I rewrite them in a chat every day.
They say all the time to answer tomorrow!
And the letters they do not respond.

So sorry to hear that. 

I sent them the link to this thread so that they can see it's on a forum for all to see. 

Be sure to let us know if you hear anything.

blue

Ok.
Thanks Blue

They speak that at them technical problems.
Also that they do not know when they will solve them.

Hmmm - I think I've heard this one before. 

Give them a few days and see if anything happens.  At least you have received a response from them which is a step in the right direction.  Let me know if you hear anything further and we'll give them until Wednesday next week and take it from there.

blue

Ok.

Hi tanunax,

Ive emailed them on your behalf. Lets see what happens.

cheers
Zuga

Here what dialogue in a chat at me has taken place today:
You are now chatting with 'Rick'

Rick: hi

Karik: Hello.

Rick: welcome to Casinoroyalclub.com

Rick: how may i help you please?

Karik: I was interested by yours promo 100 % free.

Karik: Tell please you a reliable casino?

Rick: sorry we don't have 100% free

Karik: Sorry 100% welcome bonus

Rick: sorry we have only $ 20 welcome bonus

Rick: and you already got your welcome bonus

Rick: if you make a deposit after that you will get 100% bonus

Karik: I know

Rick: So would you like make a deposit?

Karik: And what sense in it if at you some technical problems?

Chat session has been terminated by the site operator."
They were ready to accept the deposit!!!!!
Thus that declare it that at them technical problems from for which they cannot pay a prize.
Very similar on a deceit!!!

Hi tanunax, plz private message me your casino username.

cheers
Zuga