casino royal club locked my account

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    Last post ago almost 6 years by caseyk
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          Superstar Member
          5793
        • last active 5 months ago
        I've been playing with this casino and I love it.  Made my 1st withdrawal last week and I received the winning yesterday.  I made $80 deposit yesterday also, played and lost.  I contacted livechat david asking if I can get the 300% again, he said no, it offered only 1 time and he said if you deposit I give you bonus.  I asked him what is the % of the bonus, I can't see the condition I wont know how much I would deposit.  He posted all the promos available so I can see and said deposit $100 with 300% bonus.  I told him I will try to come up with $100 later.  I came back, claimed 300% bonus, deposited only $75, played for hours till I went to sleep, I almost beat the playthru I guess, my balance was at $800 and I could cash out $750 when I beat the playthru which I think I will.  I woke up this morning and found out my account was locked.  I don't know the reason, but it might have to do with promotion claimed.  I emailed them asking why they lock my acct.  Waiting for reply and will update.

        who fault you think it would be?

        david, livechat?

        taaadaaa?

        If they post the promos up, I can claim it and they should honor my winning?
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          5793
        • last active 5 months ago
        oh no,
        my acct been locked with all rival casinos.  whats going on?
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          admin
          12450
        • last active 3 hrs ago
        Hi Taaa,

        I just ck'd my Rival accounts and i am not locked. Sounds like they might of have banned together on bonus abuse. If that is the case why offer you a bonus to begin with or for that matter why not deny the bonus when you try to claim it.

        I wouldn't say it is your fault at all.

        Lips
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          5793
        • last active 5 months ago
        lips,
        problly because I had one big cashout at Cocoa $2100 and $750 with VRC, then $400 with casino royal club and Im about to cash out $750 with casio royal club too.  Also a pending cash out of $165 with vrc.

        You are now chatting with 'Liz'

        Liz: Welcome to casino Live Chat. How may I help you?

        ta: hi

        ta: just wondering why my account was locked

        ta: username is xxxxxx

        ta: with Vegas REGAL

        Liz: One moment please.

        Liz: I am sorry to inform you but the casino account has been locked by management.

        ta: what about my pending withdrawal there?

        Liz: It is currently under review.

        ta: thanks


        lipstick_xoxos wrote:

        Hi Taaa,

        I just ck'd my Rival accounts and i am not locked. Sounds like they might of have banned together on bonus abuse. If that is the case why offer you a bonus to begin with or for that matter why not deny the bonus when you try to claim it.

        I wouldn't say it is your fault at all.

        Lips

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          5793
        • last active 5 months ago
        they can refuse to give me promotions, but they shouldn't lock my accts.  This is wrong

        >:( >:( >:( >:(
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        Unfortunately i think we are gonna see more and more of this and less respect for US player due to risk factors.

        I am not sure how certain this and i have not validated this but i was told that on one of the RTG casinos a player tried to cashout her winnings and was told that due to US regulations she can only withdraw her deposits and not her wins!

        Lips
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          admin
          20578
        • last active 6 hrs ago
        This is getting seriously worrying.  I hope you manage to sort it out Taaadaaa. 

        I can see if I can find anything out for you through the new Cocoa rep if you would like me to try?  Alternatively, I can ask if you can email him direct if you would prefer.  Let me know.

        blue
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          Super Hero
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        • last active 2 months ago

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        TaaaDaaa the casinos think you have an edge.  Slots are supposed to make them money, not the other way around.
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        ask him for me please, blue.
        thanks

        blueday wrote:

        This is getting seriously worrying.  I hope you manage to sort it out Taaadaaa. 

        I can see if I can find anything out for you through the new Cocoa rep if you would like me to try?  Alternatively, I can ask if you can email him direct if you would prefer.  Let me know.

        blue
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          Full Member
          131
        • last active 8 months ago
        Sad but true thats exactly it.

        Casinos seem to have tight periods and some looser times at random intervals.

        If someone is getting lucky enough to play when the slots are loose then casinos will see it as a problem because they expect you to pay your winnings back in, not win more.

        It baffles me though because slots are set to a payout, they cant pay out over a certain limit so if the person in question doesnt have that win then someone else will.

        I have decided that when I cashout a nice amount at any casino I play at ($500/£250+) I will close my account for good with them because as soon as you win something you get next to no nice deposit bonuses and barely any freebies
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          Mighty! Member
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        I think that US players are now the Rodney Dangerfields of online gambling and just don't get any respect.  Thin line between love and hate, here, but it's not the player's fault and the casinos are showing their true colors.  As for the loyalties of the casino reps, well, they aren't called player reps, are they?
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        Awww man that sucks!

        I suspect it's because you've had a recent spate of moderate to large cashouts - and your account has been 'flagged' across all Rivals.

        If the casinos don't honour your winnings, then there is something horribly wrong here.  We all have our lucky streaks (heck, I'm on one now!), and conversely, we have our normal play, which is lose, lose lose

        If you're winning and Rival want to ban you from all casinos for that, then its despicable imo!

        Let us know if theres anything at all within our power that we can do to help, Taadaa!
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        I didn't do anything wrong, so I guess they probally say that I am a bonus abuser in order for me not to play with them for me no more, just like topgame did 2 years ago.  The bad thing is no casino notify me anything and couple casinos didn't even reply to my email question. 

        No MG, no Rivals and I play with VT once in awhile, but mostly I will play with RTG from now on and if RTGs do like topgame and rivals did to me, I will quit online gambling for good, lol. 
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        • last active 6 hrs ago
        TAAADAAA wrote:

        I didn't do anything wrong, so I guess they probally say that I am a bonus abuser in order for me not to play with them for me no more, just like topgame did 2 years ago.  The bad thing is no casino notify me anything and couple casinos didn't even reply to my email question. 

        No MG, no Rivals and I play with VT once in awhile, but mostly I will play with RTG from now on and if RTGs do like topgame and rivals did to me, I will quit online gambling for good, lol. 


        ....and if that happens, it will be a very sad loss with all your knowledge and whoring expertise.

        blue
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          6235
        • last active 10 hrs ago
        this is just plain sad that the casinos would do this and i hope it gets resolved 

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