casino royal club locked my account

I've been playing with this casino and I love it.  Made my 1st withdrawal last week and I received the winning yesterday.  I made $80 deposit yesterday also, played and lost.  I contacted livechat david asking if I can get the 300% again, he said no, it offered only 1 time and he said if you deposit I give you bonus.  I asked him what is the % of the bonus, I can't see the condition I wont know how much I would deposit.  He posted all the promos available so I can see and said deposit $100 with 300% bonus.  I told him I will try to come up with $100 later.  I came back, claimed 300% bonus, deposited only $75, played for hours till I went to sleep, I almost beat the playthru I guess, my balance was at $800 and I could cash out $750 when I beat the playthru which I think I will.  I woke up this morning and found out my account was locked.  I don't know the reason, but it might have to do with promotion claimed.  I emailed them asking why they lock my acct.  Waiting for reply and will update.

who fault you think it would be?

david, livechat?

taaadaaa?

If they post the promos up, I can claim it and they should honor my winning?

oh no,
my acct been locked with all rival casinos.  whats going on?

lips,
problly because I had one big cashout at Cocoa $2100 and $750 with VRC, then $400 with casino royal club and Im about to cash out $750 with casio royal club too.  Also a pending cash out of $165 with vrc.

You are now chatting with 'Liz'

Liz: Welcome to casino Live Chat. How may I help you?

ta: hi

ta: just wondering why my account was locked

ta: username is xxxxxx

ta: with Vegas REGAL

Liz: One moment please.

Liz: I am sorry to inform you but the casino account has been locked by management.

ta: what about my pending withdrawal there?

Liz: It is currently under review.

ta: thanks

they can refuse to give me promotions, but they shouldn't lock my accts.  This is wrong

>:( >:( >:( >:(

This is getting seriously worrying.  I hope you manage to sort it out Taaadaaa. 

I can see if I can find anything out for you through the new Cocoa rep if you would like me to try?  Alternatively, I can ask if you can email him direct if you would prefer.  Let me know.

blue

TaaaDaaa the casinos think you have an edge.  Slots are supposed to make them money, not the other way around.

ask him for me please, blue.
thanks

Sad but true thats exactly it.

Casinos seem to have tight periods and some looser times at random intervals.

If someone is getting lucky enough to play when the slots are loose then casinos will see it as a problem because they expect you to pay your winnings back in, not win more.

It baffles me though because slots are set to a payout, they cant pay out over a certain limit so if the person in question doesnt have that win then someone else will.

I have decided that when I cashout a nice amount at any casino I play at ($500/£250+) I will close my account for good with them because as soon as you win something you get next to no nice deposit bonuses and barely any freebies

I think that US players are now the Rodney Dangerfields of online gambling and just don't get any respect.  Thin line between love and hate, here, but it's not the player's fault and the casinos are showing their true colors.  As for the loyalties of the casino reps, well, they aren't called player reps, are they?

Awww man that sucks!

I suspect it's because you've had a recent spate of moderate to large cashouts - and your account has been 'flagged' across all Rivals.

If the casinos don't honour your winnings, then there is something horribly wrong here.  We all have our lucky streaks (heck, I'm on one now!), and conversely, we have our normal play, which is lose, lose lose

If you're winning and Rival want to ban you from all casinos for that, then its despicable imo!

Let us know if theres anything at all within our power that we can do to help, Taadaa!

I didn't do anything wrong, so I guess they probally say that I am a bonus abuser in order for me not to play with them for me no more, just like topgame did 2 years ago.  The bad thing is no casino notify me anything and couple casinos didn't even reply to my email question. 

No MG, no Rivals and I play with VT once in awhile, but mostly I will play with RTG from now on and if RTGs do like topgame and rivals did to me, I will quit online gambling for good, lol. 

this is just plain sad that the casinos would do this and i hope it gets resolved 

I'll help you with the thread and my thoughts, Taadaa, no worries at all.

No word at all from any Rivals as to why your accounts are locked at all?

I did not know exactly the reason why, but I was also bonus banned from several RTG casinos.  The casinos won't tell me the reason why they did it, but I figure it out from inetbet.

1/  was you ahead of Grande Vegas?  I'm sure you are ahead, if not they wouldn't exclude you from promotions.
2/  did you claim bonus on every of your deposit?
if your answers are YES on both questions, then you know the reason why Grande Vegas bonus banned you.  Once they do that, it's hard to ask them to give you back the promotions unless you keep losing back to them at certain amount (my guess).  To avoid being excluded from promotions with any RTG casinos in the future, just deposit with bonus free (no bonus) to the casino that you are way ahead of them once in a blue moon.  I just did that with Grande Vegas today, deposit $10 to play their tournament (currently 1st place now) and used the left over money ($4.50) to play their slots, haha, I went up to $32 and stop there.  Hopefully I can bring it up to $100 to cash out, waiting to strike, lol.

Very nice wins all! TAA i have a question for you. I used to deposit a lot to grande vegas also was in VIP club etc. But for some reason i suddenly got bonus banned ((( Do u know any reason why?

thanks for your concern BMW,
yes I did get paid by GVC not too long ago, in this month I think.  And it took them 9 working days.

this one was at GVC, I had total of 24 free spins of Mayan Princess.  Cashed out $500.

Do you actually get paid by some of these rouges? I am sure you are very smart and understand you wont get paid by a lot of these places. I am sure the smaller the cashout the more chances of getting paid?

Taaadaaa - Didn't you see my recent post about GoldVIPClub?  If you take the chance and play there, maybe you get paid on smaller amounts, but trust me, they WON"T pay on anything big.  They are blacklisted all over the internet...I've really done much more research.  Find better places to send your money!

yeah caseyk, I saw your post.  I'll keep that in mind. 
why I still play there?
I did get paid from them and my deposits are usually very small $25-$50 and I was excluded on promotions from several of my prefered casinos, I couldn't get the bonus that I want at those prefered casinos, but GVC offers those bonuses.

At this point I just hate seeing anybody give this casino any business whatsoever after what they've done.  They deserve to totally go out of business the same as all other known rogues on the internet.  That day will come when U.S. regulates online gambling...count on it.

update:  Vegas Regal did pay me my pending withdrawal, but they still didn't answer why they locked my acct.  And I still had no respond yet fron casino royal club, still had my $800 balance in the acct.

Dear xxxxxxx,

Following up on your email.

The withdrawal is completed.

The account will remain locked.

If you have any further questions, please don't hesitate to contact us
again.

Have a nice day.

Heh they top it off with have a nice day. Add some sugar to giving you the boot buddy. Good you got your out of there.

Hi Taaadaaa,

After a few emails chasing the rep for a reply, I finally got an answer. 

This is basically what he said (and he said he was reading between the lines):

You are considered to be more than a recreational online gaming player and you have been globally banned by Rival for this reason.

blue

thanks blue,
my next question is, what would you do if you have $800 balance at casino royal club (from $75 deposit)?  the account was locked and they kept ignoring my emails.

They should honour your withdrawal I would have thought.  I would ask them to process it for you or at least allow you to login so you can process it.

If that doesn't work, I could ask the new rep what options are open to you (although he has nothing to do with this casino) but he may have a suggestion.  I will contact him anyway and ask for you.

blue


UPDATE

I've messaged the rep.

Update Taaadaaa:

I heard back from the rep and he has said that whilst he has no "pull" at this casino, he will at least try to get them to respond to you.  Either way - he is trying which is a result in itself.

blue

wow, they remain silent.  Have you tried to contact them for me blue?

It's just another example of why you have to stay away from unreputable casinos.  There have been numerous problems with Rival and RTG casinos.  If you like RTG, try Intertops and even Freespin.  I played there recently and the games were very fair and the casino pays quickly per their terms (I'll report further on this when I receive cashout).