casino royal club stole my money

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    Last post ago over 5 years by Slotbeuker
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    • Started by
      Superstar Member
      5,793
    • last active 2 months ago

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    Pollwhat would you do?

    • do nothing, wait till they respond.
      0.0% (0 votes)
    • write a complain to all forums on the net
      7.69% (1 vote)
    • dispute with Rival software
      53.85% (7 votes)
    • PAB at casinomeister
      38.46% (5 votes)
    • sending emails, making phone calls to bug them
      0.0% (0 votes)
      • No avatar normal
        • Started by
          Superstar Member
          5,793
        • last active 2 months ago
        As you already known that Rivals locked me out to prevent me from playing with them.  At that time, any pending withdrawal would eventually be paid (VRC did it).  But I had a balance of $800 plus at casino Royal Club, I think I was closed to beat the playthru.  I couldn't login to play a little more so I can cash it out.  I emailed casino royal club several times, but no reply from them.  They completely ignored me.  I felt like I've been robbed, but I was helpless.  If you were me, what would you do?
        I don't want to keep on quiet and let them decide to do whatever with my money, however there's nothing I can do in the mean time.  Any suggestion?

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        I voted dispute with Rival.  Ive asked Bet Cave to open your account if possible.

        blue
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          Full Member
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        • last active 6 months ago

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        good idea blue ;=), I think that the best thing is to choose all the 5 options, and some others if you have new ideas.
        A casino can not tell you that you can not play after you have made ​​the deposit, the exclusions are decided prior to the filing, otherwise it's unfair play their part. And if you always keep a balance, and they change their internal rules,then they should contact you in a time objectively acceptable whit a message  telling you that you have a precise amount as 48-72 hours at the next login before your gamble becomes prohibited to permit to the player to finish his pending game and make a withdrawal request if there is a win. This is a correct method, otherwise it is simply theft Because the bonus is a potential winnings on, then  remove it is theft .

        In addition, if they know they can win in court, they do not want to go there because 99% of a casino is the publicity-trust and word of mouth in the forums, then they lose thousands of customers for not having a paid one,so if they are smart they give you the chance to finish your game.or this is the beginning of the end of all the casino associated at this.

        anyways Im whit you TAAA, good luck for now ,but let me know how the situation evolves, and or how we can help
        ;=)


        P.S. blue need your username in betcave contest TAAA  :-)
      • 9s1jj83
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          Mighty! Member
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        • last active 7 days ago

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        What these casinos don't seem to understand is:

        Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000

        Word of mouth is our most powerful weapon against these jackholes...

        In your shoes TAAADAAA I would handle this one way if it was all on a free chip and another if it was on my actual deposited money. 

        -Their money, walk away and work on telling those 3,000 people about what the Farging Bastiches did...

        -My money, hound them mercilessly... and work on telling those 3,000 people...

        katt
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          Mighty! Member
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        Betcave?  They are holding my (freechip) winnings of $150 hostage, I wouldn't trust them to pay anyone else.  Other rivals let new customers get their money out, why not Bet Cave?  There was no deposit required, and I made the playthrough, now it just sits there.  Good luck with getting your money out.
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        chillymellow wrote:

        Betcave?  They are holding my (freechip) winnings of $150 hostage, I wouldn't trust them to pay anyone else.  Other rivals let new customers get their money out, why not Bet Cave?  There was no deposit required, and I made the playthrough, now it just sits there.  Good luck with getting your money out.


        Bet Cave because poor Taaadaaa entered a contest and then got banned. 

        blue
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          Mighty! Member
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        • last active 1 day ago
        That's happened to me before as well.  I understand and hope it's not out of the frying pan and into the fire.  Best of luck and if they agree, best of luck playing and cashing out!
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          Jr. Member
          67
        • last active 6 months ago
        Why did they ban you TAAAA?
      • No avatar normal
        • Replied by
          Jr. Member
          67
        • last active 6 months ago
        Oh yeah and I voted dispute...that's unfair. Good luck hun
      • No avatar normal
        • Replied by
          Superstar Member
          5,793
        • last active 2 months ago
        not a single word from them.  I've been playing like everyday without a problem, then that one morning after I woke up and try to login the acct and all rival casinos  locked it without giving me any reason or whatover.


        s2000chick wrote:

        Why did they ban you TAAAA?
      • Avatar 18318
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          Hero Member
          868
        • last active 3 months ago
        TAAA, have you tried live support and ask them what was up?


        TAAADAAA wrote:

        not a single word from them.  I've been playing like everyday without a problem, then that one morning after I woke up and try to login the acct and all rival casinos  locked it without giving me any reason or whatover.




        s2000chick wrote:

        Why did they ban you TAAAA?

      • No avatar normal
        • Replied by
          Superstar Member
          5,793
        • last active 2 months ago
        you can only reach their live support after you login to the casino software which I was unable to do so and I think they have their own live chat, not share like we have accross most of rivals.

        JacobBlack wrote:

        TAAA, have you tried live support and ask them what was up?


        TAAADAAA wrote:

        not a single word from them.  I've been playing like everyday without a problem, then that one morning after I woke up and try to login the acct and all rival casinos  locked it without giving me any reason or whatover.




        s2000chick wrote:

        Why did they ban you TAAAA?


      • No avatar normal
        • Replied by
          Super Hero
          1,621
        • last active 10 days ago
        I would dispute with Rival.  You got Blue and Zuga on you side so I would feel confident.
        If Zuga and Blue can't get them to commit to paying then I would tell the online watchdogs.

        Hope you get your money TaaaDaaa.
      • No avatar normal
        • Replied by
          Superstar Member
          5,146
        • last active 23 days ago
        I too voted for disputing since I know how much run around you have had with Rivals so I don't believe it's the best idea to spend more time to resolve with them to be frankly.
        Good luck,Taaa.
      • No avatar normal
        • Replied by
          Superstar Member
          5,793
        • last active 2 months ago
        how do I dispute with Rival software?
        has anyone done this before?

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