casino royal club stole my money

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Last post made 12 years ago by Slotbeuker
TAAADAAA
  • Started by
  • TAAADAAA
  • United States Superstar Member 5873
  • last active 1 year ago

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Poll - what would you do?

  • do nothing, wait till they respond.
    0.00% (0)
  • write a complain to all forums on the net
    7.69% (1)
  • dispute with Rival software
    53.85% (7)
  • PAB at casinomeister
    38.46% (5)
  • sending emails, making phone calls to bug them
    0.00% (0)
Total Members Voted: 13
  • As you already known that Rivals locked me out to prevent me from playing with them.  At that time, any pending withdrawal would eventually be paid (VRC did it).  But I had a balance of $800 plus at casino Royal Club, I think I was closed to beat the playthru.  I couldn't login to play a little more so I can cash it out.  I emailed casino royal club several times, but no reply from them.  They completely ignored me.  I felt like I've been robbed, but I was helpless.  If you were me, what would you do?
    I don't want to keep on quiet and let them decide to do whatever with my money, however there's nothing I can do in the mean time.  Any suggestion?

    huh huh huh

    Rated:

    3/ 5

  • I voted dispute with Rival.  Ive asked Bet Cave to open your account if possible.

    blue

  • good idea blue ;=), I think that the best thing is to choose all the 5 options, and some others if you have new ideas.
    A casino can not tell you that you can not play after you have made ​​the deposit, the exclusions are decided prior to the filing, otherwise it's unfair play their part. And if you always keep a balance, and they change their internal rules,then they should contact you in a time objectively acceptable whit a message  telling you that you have a precise amount as 48-72 hours at the next login before your gamble becomes prohibited to permit to the player to finish his pending game and make a withdrawal request if there is a win. This is a correct method, otherwise it is simply theft Because the bonus is a potential winnings on, then  remove it is theft .

    In addition, if they know they can win in court, they do not want to go there because 99% of a casino is the publicity-trust and word of mouth in the forums, then they lose thousands of customers for not having a paid one,so if they are smart they give you the chance to finish your game.or this is the beginning of the end of all the casino associated at this.

    anyways Im whit you TAAA, good luck for now ,but let me know how the situation evolves, and or how we can help
    ;=)


    P.S. blue need your username in betcave contest TAAA  :-)

  • What these casinos don't seem to understand is:

    Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000

    Word of mouth is our most powerful weapon against these jackholes...

    In your shoes TAAADAAA I would handle this one way if it was all on a free chip and another if it was on my actual deposited money. 

    -Their money, walk away and work on telling those 3,000 people about what the Farging Bastiches did...

    -My money, hound them mercilessly... and work on telling those 3,000 people...

    katt

  • Betcave?  They are holding my (freechip) winnings of $150 hostage, I wouldn't trust them to pay anyone else.  Other rivals let new customers get their money out, why not Bet Cave?  There was no deposit required, and I made the playthrough, now it just sits there.  Good luck with getting your money out.


  • Betcave?  They are holding my (freechip) winnings of $150 hostage, I wouldn't trust them to pay anyone else.  Other rivals let new customers get their money out, why not Bet Cave?  There was no deposit required, and I made the playthrough, now it just sits there.  Good luck with getting your money out.


    Bet Cave because poor Taaadaaa entered a contest and then got banned. 

    blue
  • That's happened to me before as well.  I understand and hope it's not out of the frying pan and into the fire.  Best of luck and if they agree, best of luck playing and cashing out!

  • Why did they ban you TAAAA?

  • Oh yeah and I voted dispute...that's unfair. Good luck hun

  • not a single word from them.  I've been playing like everyday without a problem, then that one morning after I woke up and try to login the acct and all rival casinos  locked it without giving me any reason or whatover.



    Why did they ban you TAAAA?
  • TAAA, have you tried live support and ask them what was up?



    not a single word from them.  I've been playing like everyday without a problem, then that one morning after I woke up and try to login the acct and all rival casinos  locked it without giving me any reason or whatover.





    Why did they ban you TAAAA?

  • you can only reach their live support after you login to the casino software which I was unable to do so and I think they have their own live chat, not share like we have accross most of rivals.


    TAAA, have you tried live support and ask them what was up?



    not a single word from them.  I've been playing like everyday without a problem, then that one morning after I woke up and try to login the acct and all rival casinos  locked it without giving me any reason or whatover.





    Why did they ban you TAAAA?


  • I would dispute with Rival.  You got Blue and Zuga on you side so I would feel confident.
    If Zuga and Blue can't get them to commit to paying then I would tell the online watchdogs.

    Hope you get your money TaaaDaaa.

  • I too voted for disputing since I know how much run around you have had with Rivals so I don't believe it's the best idea to spend more time to resolve with them to be frankly.
    Good luck,Taaa.

  • how do I dispute with Rival software?
    has anyone done this before?

  • I just had a look and nothing comes up under "contact"  - do you see the same?  http://rivalpowered.com/contact

    blue

  • As far as I know only RTG has this central dispute system. (CDS)
    Rival is hiding somewhere in cyberspace.

    You can check if they are Ecogra certified and if so, file a complaint through Ecogra.
    Or you can try the licencejurisdiction, but thats only useful if its Kahnawake.

    If its Curacau or Malta or Netherlands Antilles you might just as well file your complaint to the nearest tree at your house, as the outcome will be the same.

    Sorry you have to go through this Taadaa, sucks.. sad

  • It's Curacao  and I can't even find them listed on the Regulators site.

    blue

  • This may help:

    Rival Gaming is wholly owned by Black Chip Ltd., a company that is based in Cyprus. Their online casinos are all licensed by the Curacao Gaming Authority.

    Mr. Patrick Stacey
    Chief Executive Officer of Rival

    Arch. Makariou III
    3 Mitsi House
    Office 111
    Nicosia, Cyprus

    Curacao eGaming Licensing Site
    http://www.curacao-egaming.com/index-4.html
    Contact Info
    Curaçao eGaming 2011 | Curaçao eGaming Licensing | Phone:+5999 465 1134 | info@curacao-egaming.com

  • none of us are familiar with this process, I see my chance is very slim.  I think I need help from sites like casinomeister, but this casino is not on their accredited casino list, not sure if I can PAB there.  Another way around is if we can get a rep from this casino on board, then at least I'll get the answer. 

  • I wonder if it was this casino that blocked you as you said you were in the middle of your playthrough (is that right?).

    What was the last casino you withdrew from?  It could be them.

    blue

  • my last withdrawal was from VRC.  They paid me though. 
    casino royal club- I deposited $75, played for 4-5 hours, was up to around $800, closed to make the playthru.  I left it there till next morning, I checked back, then all my accts were locked.


    I wonder if it was this casino that blocked you as you said you were in the middle of your playthrough (is that right?).

    What was the last casino you withdrew from?  It could be them.

    blue
    Rated:

    3/ 5

  • So it could have been VRC?

    I would consider emailing them as well as this one.

    blue


  • none of us are familiar with this process, I see my chance is very slim.  I think I need help from sites like casinomeister, but this casino is not on their accredited casino list, not sure if I can PAB there.  Another way around is if we can get a rep from this casino on board, then at least I'll get the answer. 


    If you never filed a PAB in the past, you have one 'free shot' as they call it to PAB against a non-accredited casino.
    So you could give it a shot.

    If you had not yet made the playthrough I honestly dont think you will receive all the money that was in there, but they should at least refund your deposit of $75.-  frown

    Still find it weird that they did not just bonusban you.
    Why a complete lockout?
    Did you really win THAT much? huh

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