Casino States doesn't pay on the 10 free ND bonus

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    • No avatar normal
      • Started by
        Sr.Newbie
        40
      • last active about 7 years ago
      Okay, so one side of the cheating:

      They required a deposit from me before I could withdraw my winnings. I asked this from them last week on the Live Chat:

      Bencuri 21:44:49
      Hello!
      Mark 21:44:50
      Thank you for contacting online support. One of our support operators will contact you as soon as possible.
      Shawn 21:45:27
      hi
      Shawn 21:45:34
      how are you
      Bencuri 21:45:35
      Hello!
      Bencuri 21:45:40
      Fine, thank you!
      Shawn 21:45:49
      Great
      Shawn 21:45:56
      Merry Xmas
      Bencuri 21:46:01
      I would like to ask you about my withdrawal.
      Bencuri 21:46:55
      I won on the 10 free no deposit chip that I got on sign up. I cashed out the max allowed amount, 100USD, that is pending in the cashier now. I also deposited 25 dollars, because it was mentioned in your terms my withdrawal is only processed in case I
      Bencuri 21:46:57
      deposit.
      Bencuri 21:47:22
      I wouldn't like to leave that 25 on my account, Is it possible to reverse the withdrawal of the 100 USD and cash out 125?
      Bencuri 21:47:49
      I only have the deposit on my account. I declined the first deposit bonus.
      Shawn 21:48:53
      no you can't
      Bencuri 21:49:16
      can you tell me the reason?
      Shawn 21:51:07
      because the max cashout is 100$ on the free bonus
      Bencuri 21:51:33
      so that limits this thing then, okay, no problem
      Bencuri 21:52:29
      can you confirm me that in case I play and win with that 25 that is on my account now, I can play any games and cash out any time? I guess I can do that as I declined the bonus before playing any rounds with my deposited money.
      Bencuri 21:52:51
      I would especiall like to play roulette.
      Bencuri 21:57:26
      Are you still here?
      Shawn 21:58:33
      you can play but you can only withdraw the 100$ until your second deposit
      Bencuri 22:00:19
      okay
      Bencuri 22:00:25
      I have no more questions then
      Bencuri 22:00:27
      bye!

      Did you catch it??? They say I can only cash out my deposit and winnings from that after making another deposit. What kind of rule is this??? I never heard of such crazy rule...
      So they told me I can only withdraw 100. after this I decided to risk my 25, and I lost it. I didn't want to save it because I found it inconvenient to make another deposit.

      Now a week later I got this letter from them:

      Dear Bence,
      Because you’ve played on a FREE BONUS there are a couple of things that you’ll have to complete prior to be able to withdraw your winnings funds.
      the total amount that you’ll be able to withdraw is a $100 (and that the total sum after depositing).

      in addition you’ll have to send copies of the following documents:
      ·         A copy of a Utility bill from within the last 3 months
      ·         A copy of your Passport or a copy of your Driver’s license
      ·         Your money bookers account number.
      Attached is a voucher needed as well , your account ID is: --------
      Most importantly, because we have not received your documents yet, your withdrawal was cancelled and you will see the funds back into our account.
      It is important that once you send all the documents, that you please log in and ask for a new withdrawal request.  
      This allows us to get an automatic message in our system and thus re-begin the withdrawal review process.  

      Now, one week later they say I could have cashed out my deposit as well. Why didn't the Live Chat operator mention it earlier before I decide to waste my deposit? And I sent them my docs a week ago, last thursday. So why didn't they check them since then?

      Another cheating:
      sWhy did the reverse my withdrawal saying I didn't sent in docs??? Today the chat operator checked my account and he could see the docs I sent in last week. So they received it. Why didn't they checked that before saying I didn't send them in and reversing my withdrawal?

      You can see from the letter that they write the Driver's License is okay for them Every reputable casino, Bwin, william Hill, Bet 365, even Neteller accepted my Driver's License, for some reason Casino States doesn't. A no name, little casino has higher standards then William Hill or Neteller? Hehehehe:))) Good joke!!! It is a brand new driver's license with the latest security elements on it, hologram, stamp, etc. Why don't they accept it????? I can even use it to cross the border to some non-EU countires.

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        Sr.Newbie
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      So dear moderator. It is always easy blaming the player for making faluts, but this time you are not right. So you can make sure I will mention your website as well when I will post these transcripts to other forums. Next time think about twice who you advertise, and try protect players from such places instead of propagating these and filling your pockets while players are fooled on the other side! As soon as you start considering the players, not just yourself, I will be more civilised, too.

      lipstick_xoxos wrote:

      Bencuri,

      I don't know the cirrumstances as to why your documents are not acceptable. But what i am wondering is why you would fault LCB for a casino your having an issue with. LCB brings exclusives to our members and under NO cirrumstances are we out to cheat anyone! (which was quoted as saying before edit)

      We stand behind our exclusives. If there is a problem with one of our exclusives we do our best to rectify it. A better way to handle this would be to bring it our attention, where we could look into it for you.

      This exclusive has been up since October and your the first member to have a problem.

      In the furture i highly suggest that you notify LCB in civil matter before making accusations that are untrue.

      Lips

    • No avatar a78
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      • guest
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      so go already..aint noone keeping ya here
    • No avatar normal
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        Sr.Newbie
        40
      • last active about 7 years ago
      so it is easy sending me away, right? Not having a better comment to say?

      :)

      13oclock wrote:

      so go already..aint noone keeping ya here
    • No avatar a78
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      ok...how about,stop whining, suck it up, don't blame your problems on others
    • Avatar 10386
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        Super Hero
        1,447
      • last active 4 months ago

      Thanks for this post from:

      • Putting on lipstick emoticon 1
      • Me
      Bencuri, I do understand your frustration and I don't think you done anything wrong! I am pretty new to online gambling and I don't know if I really trust too many of them, myself.  I know some players say the casinos don't cheat, but I can say from what I read online gaming was a lot better and seemed more honest some years ago!

      What I will say is I do believe you have approached the situation wrong. LCB is a wonderful place and Admin works very hard to get us the BEST no deposit bonuses as well as deposit bonuses. They have no way of knowing if the Casino is gonna be faulty until something like this is brought to their attention, but not in the way you brought it!

      They have and will do everything they can to help you resolve problems with casinos, when really they don't have to! But you came out swinging and what do you expect someone to do when they are being swung at...

      You can't blame the car salesman(in this case-LCB) for your brand new car that has a bad motor, that would be the fault of the maker(itc-CasinoStates)
      But you can go back where you got it from and ask for help in a decent way. As far as I know that is the best way to get a positive outcome!

    • No avatar normal
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        Sr.Newbie
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      • last active about 7 years ago
      Well. Maybe it is not the best way to behave like I did. But I don't feel myself guilty anyway to do so. If a casino takes my money and it turns out they are fooling me, as you can see from the letter and transcript, it is not easy to stay cool. Any player who does so I can understand.

      When it is me who paid it is me who has the right to raise my vioce, and not those who led me into me being fooled.

      Why I accused Latestcasinobonuses is because a few weeks ago they already posted the ND banner of another Top Game casino, Rilato casino. Unoftunately they didn't mention that the no deposit bonus they advertised was not a true no deposit bonus, but a fake one. You also needed to make a deposit, and put that deposit into risk.

      Now came this.

      Also, those who are not well informed about rouge casinos should know that there are many complaint on the net about Top Game. And as a caring webmaster, the creator of Latestcasinobonuses, a very popular site, should be informed about these. In case me, a regular player can meet these wrnings, he, the creator of such an important site should! In spite of the many warnings they posted this banner, and what happens? Of course it turns out that Casino States don't pay either. I cannot believe that such a man lik the webmaster of Latestcasinobonuses cannot predict this. I guess he has much more info on casinos then me or you.

      And some other reasons why I don't trust Latestcasinobonuses now:

      1. They benefit from my deposit in case I sing up through their banner, however when it comes to such situations, I am left alone. Or not??? Well, I am wondering if I will ever get my money from Casino States. I think never. And in this case it was Latestcasinobonuses who led me into this cheating.

      2. They are advertising many more sites that are widely known as rouge places on the ineternet. No matter if they urge players or not, with this they are tking part in the cheating as well. With their advertisements they are making these sites popular, so they are also part of the cheating. Moreover if you sign up at these rouge casinos with their banners, they got money for this from those rouge casinos. So, who is gulity then? Who is it who benefits from the opration of these rouge places and finding referrals for them? Latestcasinobonuses. The honest would be that in case you know a place is rouge, you protect players from it and don't try to get more referrals to it. It is like supporting a murderer to commit a crime. Sucj casinos are Prism, Slots of Vegas, Silver Oak, Palace of Chance, Cirrus, and some others. From Top Game Rome Casino, Rich casino are widely known as scammers and places that don't pay. I doubt the webmaster of this place wouldn't hear of these facts. Any you can see from the transcripts that I posted that Casino States also cheated me.

      And some moderator here says it is me who caused the problems. Well... On some forums where these scammer places are well known, if people saw what you are advertising here, they would really be astonished. So it is odd that you are astonished on my claims.

      Anyway, SLOTS JUNKIE, thank you for your comment. Not just because you tried to understand me, but at least someone could add a creative post, unlike these other figures, who instead of reading what I write just trying to get rid of me. That is always easier than thinking things over. That needs more brainwork, truly.

      SLOT JUNKIE!!! wrote:

      Bencuri, I do understand your frustration and I don't think you done anything wrong! I am pretty new to online gambling and I don't know if I really trust too many of them, myself.  I know some players say the casinos don't cheat, but I can say from what I read online gaming was a lot better and seemed more honest some years ago!

      What I will say is I do believe you have approached the situation wrong. LCB is a wonderful place and Admin works very hard to get us the BEST no deposit bonuses as well as deposit bonuses. They have no way of knowing if the Casino is gonna be faulty until something like this is brought to their attention, but not in the way you brought it!

      They have and will do everything they can to help you resolve problems with casinos, when really they don't have to! But you came out swinging and what do you expect someone to do when they are being swung at...

      You can't blame the car salesman(in this case-LCB) for your brand new car that has a bad motor, that would be the fault of the maker(itc-CasinoStates)
      But you can go back where you got it from and ask for help in a decent way. As far as I know that is the best way to get a positive outcome!


    • Avatar 10386
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        Super Hero
        1,447
      • last active 4 months ago
      Bencuri, you are very welcome! And I truly hope you get your money, but if not I hope you stay away from all Top Game Casinos. I have never and will never deposit at one of them, they aren't even worthy of taking up space on my computer for funplay!

      But I do hope you will revisit your feelings on LCB! In my experience, they really do care and will help! And as more complaints come in about Top Game Casinos, I am positive there will be a warning posted about them! They can only post warning on rogue through their own experience and/or through the members experience. That is why it is so important to do what you did by posting your complaint!

      Again good luck!
    • Me
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        admin
        6,625
      • last active 2 hrs ago

      Thanks for this post from:

      • Putting on lipstick emoticon 1
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      Bencuri , NO one cheated you here, especially not LCB. Now Its really late here, I didnt have time to read through all your bashing posts. I did see that you edited all of your posts and removed some of your flaming commenets! You are out of order here !

      Im putting your account on moderation and taking away your posting permissions unitl I go thru all this.

      I also just cheked your account. You already have been banned here at LCB for posting affiliate links so I dont know whats your agenda here!

      good night for now

      Zuga
    • Me
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        admin
        6,625
      • last active 2 hrs ago

      Thanks for this post from:

      • Index
      • Putting on lipstick emoticon 1
      • Avatar 10386
      @Bencuri, I have read and reread all what you wrote here, and let me tell you, you have a big mouth. Calling us or casino the cheaters with no arguments at all won't get you anywhere.

      There is a right way to address an issue and the wrong way. Guess what is yours?!

      Also for a person who tried to take advantage of LCB in past, and Im referring to your previous ban for posting affiliate links, you certainly have a nerve to come here and call us the cheaters!! WTF??!!

      You bashed at as in every post of this topic, so let me ask you what are you trying  to accomplish here? You have threatened to "expose" us at other forums for cheating and misleading our members, well that's a constructive way to resolve your problem huh?

      Also I'm pretty sure there is more to this story than it meets the eye.

      You came here whining and bitching how you got screwed, cheated, misled instead of taking a pragmatical and decent approach and let us know about the problem you had. We would be more than happy to contact the casino on your behalf and try to get to the core of this issue.

      So I ask you again what are you trying to achieve with your disrespectful and bashing posts?

      This no deposit bonus is a scam!!! And I wasted a deposit for this scam.

      I will not forgive this to you, Latestcasinobonuses, who advertise such fake things! You are also cheaters, who advertise this bonus and are misleading people!!! [/quote >
      Bencuri wrote:


      Man I got to tell you, you are walking on a very tin ice here.

      Bencuri wrote:

      I don't really care about if you find it is right or not what I wite. Who the ... cares? When you simply fooled me with this crap.
      [/quote]

      Well  I CARE ! You come here and bash at hard working people with zero arguments!
      No1 fooled you into anything. No1 forced you to use our link and take our exclusive bonus.

      Bencuri wrote:

      First of all its "rogue" not rouge. Most of the codes from this group comes from LCB members who enjoy this codes. We do have warning signs about this group and its up to the players discresion  to choose whether they should play there or not. We are bonus and casino comparison website, we have more than 350 casino listed at our site. Its up to players to decide where to play.

      Bencuri wrote:

      I really dont see how threats gonna help you here.

      Bencuri wrote:

      It is not my fault. And I really don't care about if you believe this or not. Other players will be cheated as well. My case is just a drop in the ocean compared to other cases being reported by players who are scammed by Top Game over and over. I don't really care what you think about this, but those people who were cheated will care!

      Moreover before making crazy comments, would you please read what I wote? Casino States declares in their terms what docs they approve, and they don't keep that rule. And 1 week after I sent them my docs, the reversed my withdrawal reporting me I dind't send it to them. This is a clear mark of stalling:) I am sad you are that blind not to see it.
      [/quote]

      So its every1 else's fault but yours. Every casino has its security procedures. If they refused your documents then they must have a good reason for doing that. If they claim you didnt send them the docs, well send them AGAIN. What you should have done in the first place, instead of whining and flaming, was to come here and ask us to look into this for you.
      [quote author=Bencuri link=topic=8196.msg63442#msg63442 date=1262140704]
      no, it is not just a Casino issue as far as Latestcasinobonuses benefits from player sign ups.

      This is a two way street . We try to get the BEST exclusives for our members. Its up to them to choose to sign up thru our links or not. No one is forcing you or any other member to use our links!


      [quote author=Bencuri link=topic=8196.msg63475#msg63475 date=1262142284]
      Okay, so one side of the cheating:

      They required a deposit from me before I could withdraw my winnings.


      Hows this cheating?? Almost every casino would ask you to make a deposit prior cashing out the winnings from the no deposit bonus. That's a standard procedure.

      [quote author=Bencuri link=topic=8196.msg63483#msg63483 date=1262143711]
      So dear moderator. It is always easy blaming the player for making faluts, but this time you are not right. So you can make sure I will mention your website as well when I will post these transcripts to other forums. Next time think about twice who you advertise, and try protect players from such places instead of propagating these and filling your pockets while players are fooled on the other side! As soon as you start considering the players, not just yourself, I will be more civilised, too.


      Wow, are you SERIOUS??  You are the one who came here blaming every1 else. Our moderators only asked you in a very nice and polite way to be CIVIL. But I guess you dont understand the concept of that word.

      [quote author=Bencuri link=topic=8196.msg63493#msg63493 date=1262147489]
      Well. Maybe it is not the best way to behave like I did. But I don't feel myself guilty anyway to do so.


      Ya think, huh?!!!  Your each post is either whining or insulting this forum and its representatives. So you SHOULD feel guilty or at LEAST apologize for what you said.


      [quote]Why I accused Latestcasinobonuses is because a few weeks ago they already posted the ND banner of another Top Game casino, Rilato casino. Unoftunately they didn't mention that the no deposit bonus they advertised was not a true no deposit bonus, but a fake one. You also needed to make a deposit, and put that deposit into risk.

      We were told by this casino that it was a No Deposit Bonus. As soon as you pointed this to us we REMOVED this exclusive from our list!!
      So how are we advertising the false bonuses ?? We have more than 100 Various exclusive bonuses listed, sometimes errors happen , that's why we appreciate all the feedback from our members. This is a two way street, we are all here to help each other.


      So let me make it CLEAR to you. If you dont like this site , or trust us, well then you should leave. There's nothing to keep you here then. But if you are to stay a member of this forum, and this is a big IF, as Im finding it very hard not to BAN you for good, then consider this as your LAST warning.

      Im gonna lift your posting ban, but from now on choose your words with more care, dont bash, flame , try to keep it civil. If you agree to do that then you are welcome to stay.

      On the final note, although you made some serious allegations and accusations, Im going to ask you to PM me your Casino States user name, so We can look into this for you.

      Zuga
      LCB Team


    • No avatar a78
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      very nice of you Zuga...you're bigger hearted than I
    • No avatar normal
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        Full Member
        100
      • last active 5 hrs ago
      That was very big of you.  really ..... i like this forum.....giving respect 
    • No avatar normal
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        Sr.Newbie
        40
      • last active about 7 years ago
      Okay. As i see you are constantly overlooking about the facts I am writing about. So I would adderss my reply to two parties:

      1.For those who neutral about the business Latestcasinobonuses.com:

      Please observe how I supplied the e-mails and chat transcripts from the casino. I described how they cheated me with telling misleading info about the cash-out procedure. Also they are refusing my IDs. If you read Zuga's comment about I did something wrong, and that's why they are requesting new and new IDs all the time, or my ID's might be not suitable, think this over:

      I am playing online for 3 years now. The Driver's Licesnse (that they should also accept accoarding to their terms) has been accepted everywhere I sent it, every Prestigeous Place, like: Bwin, William Hill, SyBet, Mansion Casino. Even Neteller accepted it for verification. Now, think about this: Is it the case that there is problem with my ID? If there is problem, why didn't such prestigeoud places refused my ID? I guess these has higher security standards then a Casino States, which is said to be licensed in different places all the time, depending on whom you ask.

      Also notice about Zuga's post that I clearly described how the casino cheated me, I provided transcripts, yeat, he and his friends here are replying all the time they din't cheat. I wonder if they read actually what I write. They reply in every way, the only thing they skip is commenting these cheatings.

      Also please not that the owners of Latestcasinobonuses benefit from that visitors sign up to casinos through their banners. The do have warning sign in the Forum, but not at the casino list on the portal webpage, so the codes are propagated without warning in the casino list on the portal. Some of these casinos are widely known as non-paying. So what they do is they are advertising these cheater casinos, and if you make a deposit, they get revenue. They are also assisting in your being cheated. I can't see it in any other way. coolCat casino is one casino like that. Go here:
      http://www.latestcasinobonuses.com/casinos/coolcat.html
      Can you see here any warning by Latestcasinobonuses about Cool Cat? I do not.

      Instead of the warning I can read this: 'Cool Cat Casino has been in operation for only three years but its’ worth checking out because of its diverse games and plentiful bonuses. Even better, Cool Cat Casino is open to players from the U.S'

      So before you are giving credit to what the operators of this forum are replying, think these things over.

      2. To you, Zuga, and other operators here:

      I really posted some affiliate links. However recently you also edited out the links I posted for my own website. Those links were not affiliate links. But you even reported those spam.

      Anyway, it is strange making complaint about this. Because in your case the bigger spammer is trying to tell the small spammer what is right and what is wrong. Don't you think you should look around your house before starting analizing mine? Who is it who is making benefit from posting the links to the rogue places? You. You benefit from it well I guess, knowing how popular your site is. So you are making complaints about those 1-2 links I posted? What will happen to you, who is misleading members all the time with your fake offers? With promoting lots of rogue places? why don't you ask these things from yourself before starting to analize me?

      And just a follow up from Casino States today:

      Dear Bence:

      Thanks for contacting our security department!

      Please advise that the reason why we did not accept the documents in the
      first place is because we require a hard copy of your passport.

      We will be more than glad to process your request once that has been
      received

      Best regards,

      Allan
      Security Department
      www.casinostates.com
      1-888-258-3340

      Don't you think it is abnormal? Do you they really want me to send this copy to Costa Rica? Neteller has much higer security requirements then Casino States - a casino that is operating from Cosata Rica, anyway no one can tell where they actually licensed at- and even Neteller didn1t need hard copies. On their web you can read 3 versions about where Casino states licensed, so it is not my ID that has problems. They want me send hard copies? Even bwin accepted my document scans. A small, who knows where licensed casino not? How is this????





    • No avatar a78
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      yeesh....wasted yer time being nice Zuga...thick headed to the end that one
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      • last active 6 months ago

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      • Me
      Hi Bencuri, i do understand that you are frustrated, but i do not understand why you need someone which you can make responsible for your problems with this casino.
      your behavior to the LCB forum members and moderators is inadequate, because the people at Lcb do so much for us all!!!
      Some of them spend a couple hours per day to make gambling easier and safer for us all.
      I think if you was so rude to the casino like you was here, i can understand why they don't will be helpful and generous with you!!!
      do you know this word: gratefully
      Most it will help you more if you are nice and say sometimes thank you to others,
      then i will be sure there are many people who will be glad to help you with your issues,
      and please don't forget it isn't of course that we have a great forum like lcb!!!
      If you aren't ready to see your own fault in your behavior opposite lcb and you decide to left lcb, then you will lose a great ability to be in a great gambling Family!!!
      But lcb will not loose a superhero!!!
      Hope you will find your way with it, goodluck!!!
      Josie

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