Hello all. I feel for everyone who has 'real' problems with receiving your rightfully earned winnings !!
Ok.....Here's my problem......if it really is a problem
Cashier Info @ CasinoTitan:
Date Transaction Amount
9/30/09 UseMyWallet Withdrawal ($400.00)
Approved!
9/29/09 UseMyWallet Withdrawal ($400.00)
Requested
9/28/09 Coupon 'DOUBLE200' redeemed $100.00
9/28/09 DF-Quick Tender Deposit Approved! $50.00
9/28/09 DF-Quick Tender Deposit Requested $50.00
9/28/09 Coupon 'double200' requested
9/28/09 Coupon 'SIGNUPB1W50.6527' redeemed $10.00
9/28/09 Coupon "SIGNUPB1W50.6527 requested
My email to Casino Tital on October 2, 2009
To Whom It May Concern:
Hello there! I am one of you New Players at your casino.
On September 29, 2009, I had requested a withdrawal of $400.00. When the funds were transferred to my UseMyWallet Account it was terribly shocking for me to read the deposit to my account as only $300.00.
I do believe I have rightfully won $400.00 as I had met your play through requirements. I played for my first time at your casino with my own money, having asked Live Chat for the 200% bonus for first time depositors. I deposited $50.00 on September 28, 2009.
Where does it state that I must request $100 more at your cashier than what I had actually in my account? So, from what I am understanding is I would have had to request $500.00 in order to receive $400.00? The winning amount on my screen appeared exactly at $400.00. This is the amount I was expecting to receive in my UseMyWallet Account. Why did I not get paid in full? Where does it state that I must request more money ($100.00 more) than I actually had showing in my balance? How am I to know I had to request a withdrawal of $500.00 instead of $400.00 to actually receive $400.00? Nowhere on my screen did I see $500.00.
Is there any way possible to fix this problem, please? I would even be willing to place that $300.00 back into you cashier. You do what you have to do, perhaps, to place me back as if I am withdrawing from you for my first time. And I will then claim a withdrawal for $500.00 if this is what I was supposed to do initially to actually receive $400.00.
This all sounds so very strange to request more money than what the account balance shows. I’m sorry, but it just doesn’t make any sense to me, or my best friend who referred me to your casino.
Casino Titan's email to me: >:( >:( >:(
Dear Shelley,
Thank you for your email.
I can understand your confusion, allow me to explain:
You have requested a withdrawal of $400.
We give bonus credits on deposits to increase the odds of winning.
Although the bonuses are given to the players account, they are not cashable, and deducted automatically upon withdrawal.
The bonus you received was for $100 hence the difference between what you expected, and what you received.
I hope that clarifies the matter.
Should you have any questions or concerns, please do not hesitate to contact us at Casino Titan Support. We are available 24 Hours a day, 7 days a week, at:
Email: support@casinotitan.com
Or via live chat 24 hours a day!
Best regards,
Joe Freeman
Casino Titan
finance department
www.casinotitan.com
------------------------------------------------------------------------
If you wish to view our terms & conditions click here
For more information feel free to contact us 24/7 at: support@casinotitan.com
*During LIVE CHAT I was told I should have requested $500.00 in order to receive the $400.00 WHAT GIVES? I had $400.00 in my account and I had met the wagering requirements. WOW I dunno what that's all about...how does it make any sense to ask for more money than what was in my balance?
So very sorry this post is so lengthy...I do need y'alls opinions or knowledge or experience regarding my matter with Casino Titan please......
*Please forgive me if I am in the wrong.....
I will send a copy of this to the "complaint peeps"
Thank you very much for all your info !!!
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