Casino Titan Doesn't Know. ?????

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    Last post ago over 6 years by Tirilej
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    acgofer

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          acgofer

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              Super Hero
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            Please wait for a site operator to respond.

            You are now chatting with 'Casino Support'

            Casino Support: Welcome to Casino Titan, how may I assist you?

            gina: hi there.... I just wanted to check that since the casinos been over by new management, is all my verification docs still valid

            gina: and are there any changes to the withdrawal process?

            Casino Support: May I have your username?

            gina: gtnwork

            gina: my husbands credit card was verified for my acct too..and i never had a problem withdrawing if i used his card to deposit...Is that going to remain the same?

            Casino Support: i belive we do have all the information as i see it

            gina: i just want to be sure i am not going to have any problems

            Casino Support: and about withdrawal we dont know yet

            gina: dont know what yet?

            gina: i am not going to deposit if you dont know if i can withdraw

            Casino Support: you can withdraw - im not sure yet - about the time it will take to transfer the money to your account

            Casino Support: it will be few business days

            gina: oh i see...ok./...but i am all good with both my credit card and also my husbands...you should have 2 visas on file for me, right?

            Casino Support: it might be - that when you make the next deposit we need to certify your account again

            Casino Support: we do it for all players

            Casino Support: it takes a minute

            gina: oh hmmm

            Casino Support: it is only a security procedure 

            gina: I have deposited thousands of dollars into this casino...just seems like a hassel that I have to recertify my acct because of new management...players accounts should still all be the same

            Casino Support: i understand you

            gina: more of an inconvenience than anything else

            Casino Support: it is not up to me

            Casino Support: also i can offer you 300%match for the next deposit

            gina: i understand its not your decision.

            Casino Support: yes

            gina: oh no, I never ever ever take deposit bonuses.

            Casino Support: i see

            gina: now if you have a little free chip i will gladly take that ! lol

            Casino Support: the last transaction was a free chips

            Casino Support: we dont give free chips twice in a row

            gina: i know...figured it wouldnt hurt to ask anyway.. I know how you guys do it over there

            Casino Support: lol

            gina: ok thks for your time

            gina:

            gina: have a good one

            Casino Support: you are welcome

            Casino Support: :-)

            Casino Support: you too
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            chillymellow

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            well, I sent my docs right as they were changing management, so they went in before the change, and it was my first withdrawal so I was skeptical.  Used QT. It took around 7 days total, even with the change having taken place.  Weekend seemed to take forever, but it went in to QT that Monday.
            I've seen many sites are now saying they can only put into your credit card the amount you deposited-the remainder you have to take in another method so maybe Casino Support was trying to cover all bases. 
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            MommyMachine

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              Mighty! Member
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            LOL..They don't know what the heck is going on over there...I asked live chat about closing my account, and she told me "Maybe"


            I sent them an email.."Maybe" she will get it


            :-*
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            Tirilej

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            I will close my account too. The reason I played there was the fast cashout. The first time it took four hours. I can wait 24 hours but I never deposit if the cashout takes longer. Never in any place.

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