Casino TiTan taking extra money on deposits

    3,103
    views
    7
    replies
    Last post ago almost 6 years by Cat50
    Avatar 13765
    • Started by
      Full Member
      146
    • last active 8 months ago
    Headline back 23

    Readers of this topic also read:

    Please or register to post or comment.
      • Avatar 13765
        • Started by
          Full Member
          146
        • last active 8 months ago
        Please wait for a site operator to respond.

        You are now chatting with 'Gary'

        Gary: Welcome to Casino Titan, how may I assist you?

        elim30: you: you know what, you took 25.16 from my card and give only 21 on my deposit

        Gary: One moment please.

        Gary: May I have your username?

        elim30: ELIM30

        Gary: On which date?

        elim30: jus now

        elim30: 20 minutes ago

        Gary: DF-Credit Card Deposit - Transaction approved  $21.00

        elim30: you help me with my gift card remember

        Gary: Approved for $21.00 I can see in your account

        elim30: my stayment syas 25.16

        Gary: Can you please send me the statement

        Gary: to support@casinotitan.com

        Gary: now?

        elim30: ok let me try

        elim30: Account History ****-****-****-0158: View transactions for a different date range: From To Date Type Merchant Amount City State 5/11/2011 8:32 PM Purchase 30.00 Lakeville MN

        Gary: Please send it to support@casinotitan.com

        Gary: Official statement

        Gary: copy

        elim30: see HELPSECTION B AKU AZ

        Gary: Please send an official copy of the bank statement to support@casinotitan.com

        elim30: no I wont do that, Its only 4.16

        elim30: but I will never deposit there again, and i will let know on latestcasinobonuses what you are doing

        Gary: I am trying to help you

        Gary: And if there is an issue

        Gary: assist you

        Gary: But you do need to e-mail me the official statement

        Gary: It is not of my intention to take this 4.16 from you

        Gary: From my end i see you were charged 21.00

        Gary: So please send me the statement

        elim30: im member on many forums Im sure you will last a lot customers

        Gary: Are you going to send it or not?

        elim30: I wont do that ist only 4.16 dollar, I lost my 63$ on less than 10 minutes

        Gary: Well clearly if you do not want to send it , i cannot help you , can I?

        elim30: like I told you It is only 4.16

        Gary: Ok So you do not want my assistance then?

        elim30: I dont want the money back, but you are stealing money there bye
      • No avatar normal
        • Replied by
          Superstar Member
          5146
        • last active 7 days ago
        Hi ya elim.

        I am so sorry that this happened to you. I think I saw someone else had the same issue but can't remember at the moment of where.
        Anyway, could I ask you why you don't want to try to get the difference back?
        It's not about the significant amount of the money but the fact that you were over charged and I think they need to know and if proven, give you back the amount...unfortunately in order to do that they do require for the proof of the charge statement.
        We also have a rep. and his name is Daniel who may be able to assist you and you can either send him a private message or post your situation in direct casino support for Casino Titan ->http://www.latestcasinobonuses.com/onlinecasinobonusforum/direct-casino-support/casino-titan-6489/120/
        Hope thing will get all sorted out.
      • Avatar 13765
        • Replied by
          Full Member
          146
        • last active 8 months ago
        Thank you Wnanee for your help , I know they may help with the original copy, but I close my account better, can you imagine if they do this to 100 customers , good money dont you think/
      • Thsuper31
        • Replied by
          Mighty! Member
          2970
        • last active 3 months ago
        i dont know where u are, but its standard here with a prepaid visa, you lose about 5 bucks when you deposit, thats from the card, happens every time, its why we use the mcs
      • Avatar 13765
        • Replied by
          Full Member
          146
        • last active 8 months ago
        Im in Mn , but this never happen before, 50$ I usually make 2 deposits for 25, I did it on casino titan before with  no problem.
      • Putting on lipstick emoticon 1
        • Replied by
          admin
          12453
        • online
        Hi elim,

        I think it could of been handled a bit better then it was by live chat. I think it was obvious you were upset and that should of been picked up and "gary" could of tried to calm you down a bit more then simply asking for a statement.

        By all means you should of sent that statement in. It may not be a lot of money but it is your money regardless. I have never seen nor heard of this before and if it is a new procedure then support should be aware of it and be ready to address it.

        Let's hope the rep here on board can shed a little more light on it for you.

        Lips
      • Images
        • Replied by
          Superstar Member
          6243
        • online
        thanks for sharing this info with us i had it happen to me at betphoniex but i thought it was just me after speaking with cs i was told it was a normal change in processing

      lcb activities in the last 24 hours

      • 25
        new members
      • 711
        members online
      • 14097
        guests online
      • 150
        new posts
      • 4925
        free games played
      Join the club

      Most viewed forum topics

      • Key111
        You've made a deposit and gone straight away to one of your favorite games. Sadly, your bankroll has dwindled down to a zero balance.  There is nothing left to do but close the virtual  window on another Jackpot dream...
        Penny for your thoughts...
      • Avatar 6303
        Hello,  I have waiting 4 weeks for a 600.00 payout i requested and it was declined for unknown reasons.I have had no problems till now and i really need this winnings.My car died and has been fixed but im short...
        Raging bull no pay
      • 1
        TTR Casino TTP Team is pleased to announce that we've given you 10 Frispinov the game from NetEnt - Wild Wild West. - There are no requirements for Wager! - Restrictions on the win - no! - Action frispinov last 48...
        TTR Casino No Deposit

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170