Casino Titan: this happen to anyone?

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    Thsuper31

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      • Thsuper31

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        casino titan
        Please wait for a site operator to respond.

        You are now chatting with 'Casino Support'

        Casino Support: Welcome to Casino Titan, how may I assist you?

        taktahu: hullo

        taktahu: tried depping

        taktahu: got 2 error

        taktahu: one: says 999 error

        taktahu: the other say preauthroized

        taktahu: Please contact our cashier support center, in order to finalize your transaction and complete your credit card deposit. Live Chat Phone: 1-888-643-1418 Email: support@casinotitan.com

        Casino Support: it was declined for some reason

        Casino Support: im not sure

        taktahu: i just checked online

        taktahu: its good for 58 CAD

        Casino Support: no getting enough information

        Casino Support: One moment please.

        taktahu: ty

        Casino Support: the processor is down for 25 minutes, sorry for that, you can try to make the deposit again in 30 minutes

        taktahu: um

        taktahu: theres nothing in my acct, but it took the 58 off my card

        taktahu: ?

        Casino Support: fromour end seems like it did not go through..

        taktahu: 55 usd

        taktahu: thats...odd

        Casino Support: you can Email us a bank statement and we willl credit you account or you can be refunded if you like

        taktahu: im just phoning my credit card company now to see where iit processed to

        taktahu: if it went to you, you cant credit it back..its a prepaid card

        taktahu: it went though for 57.05 cad.....which is your 55 USD

        taktahu: it says pending preauthourization, which is your end

        taktahu: so it's either waiting for you to approve the pre authorization or decline

        taktahu: either way you cannot re credit my prepaid cc

        taktahu: tried calling the # and it says the number is not available

        taktahu: Live Chat Phone: 1-888-643-1418

        taktahu: so...essentially, im trying to phone you, and it says YOUR number is not in service

        taktahu: ??

        taktahu: are you still here?

        Casino Support: One moment please.

        taktahu: trying 1 888 666 0279 now

        taktahu: so, since its not ON my card and still floating out there in cyber space

        taktahu: youll have to decline it please

        Casino Support: i cant do it because we did not received the funds

        Casino Support: please send your request to fiance and i will notice them as well

        taktahu: thats fine, you dont have to put it in the acct..just decline the pre authroization

        taktahu: sigh....ty

        taktahu: not terribly encouraging to deposit into casino titan
        ___________________________________________________________________
        Please wait for a site operator to respond.

        All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

        You are now chatting with 'Casino Support'

        Casino Support: Welcome to Casino Titan, how may I assist you?

        taktahu: ok, here's the situation....i depped with you guys about 15/20 minutes ago..mastercard....already talked to you, already phoned you, and just got off the phone with the credit card co...the casino cashier gave me a pre-authorization, your rep is saying nothing funds wise arrived...the bank (cc company) however says it's on your end....it has been approved by the CC and cant be reversed to the prepaid; its awaiting your approval on your end still

        taktahu: my money is gone off the card; its awaiting your approval now, and because its a prepaid card and on my end and CCs its been approved, its awaiting YOU to approve, cuz you cant put in back onto a one time use card

        Casino Support: May I have your username?

        taktahu: the funds are there, available

        taktahu: taktahu

        taktahu: mastercard xxxx xxx xxx xxx 06/14

        taktahu: cvc xxx

        taktahu: its already been removed from the credit card, the amount i depped into YOUR cashier

        Casino Support: One moment please.

        Casino Support: can you send us a bank statement showing it was taken?

        Casino Support: we will credit you no problem

        taktahu: so essentially, the 55 i deposited into your casino, because the CC approved it, and was awaiting preauthorization on your end, the funds have already been removed from my CC

        taktahu: as i told the rep, there IS NO bank

        taktahu: its a store bought prepaid vanilla mastercard

        taktahu: you can happily talk to the girl at the CC phone line

        taktahu: she says its been released to YOUR end

        taktahu: and before i deposited i verified you accept mastercard

        taktahu: and cashier at titan says pre approved, awaiting authorization

        taktahu: the CC says approved on their end, which is why the funds are removed to card already and already released to you guys, just awaiting your submitting it into the casino acct

        taktahu: you can look at my transcation history

        taktahu: here, i even have it

        taktahu: Please contact our cashier support center, in order to finalize your transaction and complete your credit card deposit. Live Chat Phone: 1-888-643-1418 Email: support@casinotitan.com

        taktahu: so i depped 55 USD

        taktahu: it was removed from my CC

        Casino Support: ok

        taktahu: i mean, you can phone the CC, or I can have her phone you

        Casino Support: One moment please.

        taktahu: ty

        Casino Support: let me see if i can see it on my hand

        taktahu: ty

        taktahu: lol, i hope these arent funds that simply 'disappear'...it was removed from my CC and i only depped into your cashier with the 55

        taktahu: on the phone again with my CC company looking for resolution

        taktahu: ok, shes telling me...$57.05 CAD has been released to merchant:C4V.BR

        taktahu: 866 336 4765

        taktahu: Baku

        taktahu: still with me?

        taktahu: i have her online too if theresa problem

        taktahu: heres one email from you guys

        taktahu: Thank you  Your deposit has been PRE-AUTHORIZED for an amount of 55.00 USD. Please contact our cashier support center to finalize your transaction. Website: http://www.casinotitan.com Email: support@casinotitan.com Phone: 1-888-643-1418 Please Note: You must contact our cashier support center, in order to finalize your transaction and receive your deposit. Thank you for your patronage. -The Staff at Casino Titan- 7604850

        taktahu: so......i definately put it into your cashier..this is an email FROM you guys

        taktahu: so, what's happening?

        taktahu: these funds have already been released to you

        Casino Support: please send an email to finance@casinotitan.com with a statement that shows the transactions, you will be either refunded or credited

        taktahu: i already told YOU

        taktahu: there is NO statement, theres no bank.....its a store bought prepaid card

        taktahu: i phoned their support

        taktahu: she will look for that specific transcation; she found it on her end

        taktahu: and will email it to me

        taktahu: so, basically, i lose out on my money in the meantime

        taktahu:

        Casino Support: great, once you have the email please email it to finance

        taktahu: gotta tell you, titan is becoming rather a headache to deposit

        taktahu: great, I lose my money for a week?

        Casino Support: im really sorry for the inconvenience, but at this point as a CS rep i cant do much about it

        taktahu: ya, I hear ya, dont shoot the messenger lol

        taktahu: could you please forward this whole cha session to finance?..it will save me alot of headache

        taktahu: can i not call finance during their business hours and talk to them?

        Casino Support: yes, but please mention that you were charged and no credited

        taktahu: lol, oh, i definately will lol, im not letting 55 usd go without getting it

        Casino Support: great !

        taktahu: may i have their business hours please, the time zone and the number ty

        Casino Support: they work during night time (east cost), you should try to contact them during this time

        taktahu: so, phone now?

        taktahu: what is the number please

        Casino Support: 1-888-643-1418

        taktahu: ya, we phoned that number

        taktahu: it says not in service

        taktahu: earlier chat: taktahu: Live Chat Phone: 1-888-643-1418 taktahu: so...essentially, im trying to phone you, and it says YOUR number is not in service

        Casino Support: it is support #, we will forward you to finance

        taktahu: it wont connect

        taktahu: we phoned like 20 minutes ago

        Casino Support: try now, you should be able to go through

        taktahu: phoning now

        taktahu: call cannot be completed as dialled

        taktahu: calling 888 666 0279, asking to be connected to finance

        taktahu: they say call in 4 more hours

        taktahu: they apparently work after midnight in new york

        taktahu: we are the same time zone as them

        Casino Support: great

        taktahu: well, if i call at midnight and they answer and resolve this it will be great

        taktahu: otherwise, it will not be so great

        taktahu: well, ty for your time

        taktahu: hope this resolves and doesnt deter many others from using casino titan

      • Thsuper31

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        basically, i deposited
        casino titan put it in pre approve, finaize with rep
        CC released the funds to Titan
        funds removed from my CC
        phoned CC, verified released to Titan
        Titan shrugs its shoulders says, nope nothing here
        no funds in either CC or Titan
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        Hi Sweet,

        Who you need to dispute is your Vanilla card. Unfortunately there is time to time a "glitch" in the system. That error message was proof enough that it was a glitch. You need to call the issuer found on the back of your card. There you will find the bank.  You can charge back the deposit you made since your acct was never credited. It did process on there end and by all rights Casino Titan received it because it reflects on your card they did.

        For whatever the reason Casino Titan didn't get the funds. But its inside somewhere. The finance dept will have to go through the transactions to find it. In all honesty they are not being dishonest it is indeed a glitch. 

        I think your best way to go is to do a charge back. It will be quicker. Since Casino Titan did not credit your account it won't go against you as a charge back.

        Phewwwwww i hope i made sense.

        Lips
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        If you need anymore help on this PM froggy this is her area of expertise! She works for a credit card. She says it happens alot.

        Lips
      • Thsuper31

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        Well, I phoned the CC twice; it shows on their end the transaction went to titan (their merchant number, details et c), Titan says no, never got it...CC says, well, they got it, Titan, says no, didnt get it, lol
        All I know, is got $57 funds less on the CC now and none in Titan lol
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        It does happen all the time. Every "merchant" has a payment processor (a third party). The processor likely received the approval and processed the payment but when the authorization message made it's way back to Titan it indicated an error. So, they do have the money and just don't realize it.

        All in all it's any easy fix for the issuer of your credit card. The proof that they received funds is on your credit card statement. Tell them you want to dispute the transaction. Those are the magic words. Call em', they'll hook you up!
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        Your card is right they did get it and it reflects on your card. But because of the glitch it did not reflect in your account at casino titan. It happens, so you have two choices you either do a charge back or you wait for finance dept to find it and credit your account. The money went in limbo but its there and finance will find it.

        Lips
      • Thsuper31

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        The CC says they can email me a statement showing the funds went to Titan, and then in turn send the statement to Titan...so a couple days to receive statement from CC, then to finance; hopefully in a few days it'll resolve itself
        oh, and ty u 2
      • Thsuper31

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        sadly, theres no 'statement' per se, its a prepaid card..best i can hope is the CC sends me what they have as a statement, then forward it to Titan; hopefully Titan will say yeah we do have it, not, oh, we never got it, so sad too bad
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        Trust the froggy girl casino titan has it so don't worry. I know its a pain in the A$$ but it will all work out! In the mean time get to cracking on that Christmas poem 

        Lips
      • Thsuper31

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        lmao, oh, if I can't gamble, I got me some time to get creative; heck, a month lol
        grr to the no gambling though, darnit, MAJOR pain in the arse; I'll be getting the funds and be 'yanno, some extra spins will go a long way to not writing you guys off', lol
      • Thsuper31

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        well, got the statement and forwarded to finance at Titan; let's see what happens

        11/18/2010 06:19 PM
        360100
        $57.05
         
        1-866-336-4765 C4V.BIZ
        1-866-336-4765 C4V.BIZ
        BAKU ,
        Approved: POS pre-authorization accepted
        000000
        $100.00
        $1.37
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        Thats great now lets see how long it takes for the finance department to straighten it out. Let's hope by tomorrow or they will be saying they are not there on weekends blah blah blah......
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        oh, ive phoned them several times tonight
        first..out of service
        then again, different number, no answer
        rep says they work nights, im well, what time, hes like, now
        i phone, out of service
        phone, no answer
        lol
        iask, hes try again now...erg..im like where are they
        he's new york, so im like, well, thats same time time zone as me..WHAT TIME???...lol
        he's like oh, midnight
        so im phoning midnight and getting this straightened out lol
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        ...chillymellow...
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        I'll stay up with you, dtsweet! 

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