casino titan
Please wait for a site operator to respond.
You are now chatting with 'Casino Support'
Casino Support: Welcome to Casino Titan, how may I assist you?
taktahu: hullo
taktahu: tried depping
taktahu: got 2 error
taktahu: one: says 999 error
taktahu: the other say preauthroized
taktahu: Please contact our cashier support center, in order to finalize your transaction and complete your credit card deposit. Live Chat Phone: 1-888-643-1418 Email: support@casinotitan.com
Casino Support: it was declined for some reason
Casino Support: im not sure
taktahu: i just checked online
taktahu: its good for 58 CAD
Casino Support: no getting enough information
Casino Support: One moment please.
taktahu: ty
Casino Support: the processor is down for 25 minutes, sorry for that, you can try to make the deposit again in 30 minutes
taktahu: um
taktahu: theres nothing in my acct, but it took the 58 off my card
taktahu: ?
Casino Support: fromour end seems like it did not go through..
taktahu: 55 usd
taktahu: thats...odd
Casino Support: you can Email us a bank statement and we willl credit you account or you can be refunded if you like
taktahu: im just phoning my credit card company now to see where iit processed to
taktahu: if it went to you, you cant credit it back..its a prepaid card
taktahu: it went though for 57.05 cad.....which is your 55 USD
taktahu: it says pending preauthourization, which is your end
taktahu: so it's either waiting for you to approve the pre authorization or decline
taktahu: either way you cannot re credit my prepaid cc
taktahu: tried calling the # and it says the number is not available
taktahu: Live Chat Phone: 1-888-643-1418
taktahu: so...essentially, im trying to phone you, and it says YOUR number is not in service
taktahu: ??
taktahu: are you still here?
Casino Support: One moment please.
taktahu: trying 1 888 666 0279 now
taktahu: so, since its not ON my card and still floating out there in cyber space
taktahu: youll have to decline it please
Casino Support: i cant do it because we did not received the funds
Casino Support: please send your request to fiance and i will notice them as well
taktahu: thats fine, you dont have to put it in the acct..just decline the pre authroization
taktahu: sigh....ty
taktahu: not terribly encouraging to deposit into casino titan
___________________________________________________________________
Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Casino Support'
Casino Support: Welcome to Casino Titan, how may I assist you?
taktahu: ok, here's the situation....i depped with you guys about 15/20 minutes ago..mastercard....already talked to you, already phoned you, and just got off the phone with the credit card co...the casino cashier gave me a pre-authorization, your rep is saying nothing funds wise arrived...the bank (cc company) however says it's on your end....it has been approved by the CC and cant be reversed to the prepaid; its awaiting your approval on your end still
taktahu: my money is gone off the card; its awaiting your approval now, and because its a prepaid card and on my end and CCs its been approved, its awaiting YOU to approve, cuz you cant put in back onto a one time use card
Casino Support: May I have your username?
taktahu: the funds are there, available
taktahu: taktahu
taktahu: mastercard xxxx xxx xxx xxx 06/14
taktahu: cvc xxx
taktahu: its already been removed from the credit card, the amount i depped into YOUR cashier
Casino Support: One moment please.
Casino Support: can you send us a bank statement showing it was taken?
Casino Support: we will credit you no problem
taktahu: so essentially, the 55 i deposited into your casino, because the CC approved it, and was awaiting preauthorization on your end, the funds have already been removed from my CC
taktahu: as i told the rep, there IS NO bank
taktahu: its a store bought prepaid vanilla mastercard
taktahu: you can happily talk to the girl at the CC phone line
taktahu: she says its been released to YOUR end
taktahu: and before i deposited i verified you accept mastercard
taktahu: and cashier at titan says pre approved, awaiting authorization
taktahu: the CC says approved on their end, which is why the funds are removed to card already and already released to you guys, just awaiting your submitting it into the casino acct
taktahu: you can look at my transcation history
taktahu: here, i even have it
taktahu: Please contact our cashier support center, in order to finalize your transaction and complete your credit card deposit. Live Chat Phone: 1-888-643-1418 Email: support@casinotitan.com
taktahu: so i depped 55 USD
taktahu: it was removed from my CC
Casino Support: ok
taktahu: i mean, you can phone the CC, or I can have her phone you
Casino Support: One moment please.
taktahu: ty
Casino Support: let me see if i can see it on my hand
taktahu: ty
taktahu: lol, i hope these arent funds that simply 'disappear'...it was removed from my CC and i only depped into your cashier with the 55
taktahu: on the phone again with my CC company looking for resolution
taktahu: ok, shes telling me...$57.05 CAD has been released to merchant:C4V.BR
taktahu: 866 336 4765
taktahu: Baku
taktahu: still with me?
taktahu: i have her online too if theresa problem
taktahu: heres one email from you guys
taktahu: Thank you Your deposit has been PRE-AUTHORIZED for an amount of 55.00 USD. Please contact our cashier support center to finalize your transaction. Website: http://www.casinotitan.com (old link removed) Email: support@casinotitan.com Phone: 1-888-643-1418 Please Note: You must contact our cashier support center, in order to finalize your transaction and receive your deposit. Thank you for your patronage. -The Staff at Casino Titan- 7604850
taktahu: so......i definately put it into your cashier..this is an email FROM you guys
taktahu: so, what's happening?
taktahu: these funds have already been released to you
Casino Support: please send an email to finance@casinotitan.com with a statement that shows the transactions, you will be either refunded or credited
taktahu: i already told YOU
taktahu: there is NO statement, theres no bank.....its a store bought prepaid card
taktahu: i phoned their support
taktahu: she will look for that specific transcation; she found it on her end
taktahu: and will email it to me
taktahu: so, basically, i lose out on my money in the meantime
taktahu:
Casino Support: great, once you have the email please email it to finance
taktahu: gotta tell you, titan is becoming rather a headache to deposit
taktahu: great, I lose my money for a week?
Casino Support: im really sorry for the inconvenience, but at this point as a CS rep i cant do much about it
taktahu: ya, I hear ya, dont shoot the messenger lol
taktahu: could you please forward this whole cha session to finance?..it will save me alot of headache
taktahu: can i not call finance during their business hours and talk to them?
Casino Support: yes, but please mention that you were charged and no credited
taktahu: lol, oh, i definately will lol, im not letting 55 usd go without getting it
Casino Support: great !
taktahu: may i have their business hours please, the time zone and the number ty
Casino Support: they work during night time (east cost), you should try to contact them during this time
taktahu: so, phone now?
taktahu: what is the number please
Casino Support: 1-888-643-1418
taktahu: ya, we phoned that number
taktahu: it says not in service
taktahu: earlier chat: taktahu: Live Chat Phone: 1-888-643-1418 taktahu: so...essentially, im trying to phone you, and it says YOUR number is not in service
Casino Support: it is support #, we will forward you to finance
taktahu: it wont connect
taktahu: we phoned like 20 minutes ago
Casino Support: try now, you should be able to go through
taktahu: phoning now
taktahu: call cannot be completed as dialled
taktahu: calling 888 666 0279, asking to be connected to finance
taktahu: they say call in 4 more hours
taktahu: they apparently work after midnight in new york
taktahu: we are the same time zone as them
Casino Support: great
taktahu: well, if i call at midnight and they answer and resolve this it will be great
taktahu: otherwise, it will not be so great
taktahu: well, ty for your time
taktahu: hope this resolves and doesnt deter many others from using casino titan
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1 2042 months ago
-
- Started by
- dtsweet
- at Nov 18, 10, 08:14:07 PM
- Mighty! Member 3041
- last active 6 years ago
-
- Replied by
- dtsweet
- at Nov 18, 10, 08:18:30 PM
- Mighty! Member 3041
- last active 6 years ago
-
- Replied by
- Lipstick
- at Nov 18, 10, 08:42:21 PM
- Admin 13900
- last active 11 months ago
Hi Sweet,
Who you need to dispute is your Vanilla card. Unfortunately there is time to time a "glitch" in the system. That error message was proof enough that it was a glitch. You need to call the issuer found on the back of your card. There you will find the bank. You can charge back the deposit you made since your acct was never credited. It did process on there end and by all rights Casino Titan received it because it reflects on your card they did.
For whatever the reason Casino Titan didn't get the funds. But its inside somewhere. The finance dept will have to go through the transactions to find it. In all honesty they are not being dishonest it is indeed a glitch.
I think your best way to go is to do a charge back. It will be quicker. Since Casino Titan did not credit your account it won't go against you as a charge back.
Phewwwwww i hope i made sense.
Lips -
- Replied by
- dtsweet
- at Nov 18, 10, 08:52:43 PM
- Mighty! Member 3041
- last active 6 years ago
-
- Replied by
- Feelin froggy
- at Nov 18, 10, 08:55:13 PM
- Admin 6049
- last active 6 months ago
It does happen all the time. Every "merchant" has a payment processor (a third party). The processor likely received the approval and processed the payment but when the authorization message made it's way back to Titan it indicated an error. So, they do have the money and just don't realize it.
All in all it's any easy fix for the issuer of your credit card. The proof that they received funds is on your credit card statement. Tell them you want to dispute the transaction. Those are the magic words. Call em', they'll hook you up! -
- Replied by
- Lipstick
- at Nov 18, 10, 08:56:19 PM
- Admin 13900
- last active 11 months ago
Your card is right they did get it and it reflects on your card. But because of the glitch it did not reflect in your account at casino titan. It happens, so you have two choices you either do a charge back or you wait for finance dept to find it and credit your account. The money went in limbo but its there and finance will find it.
Lips -
- Replied by
- dtsweet
- at Nov 18, 10, 08:57:49 PM
- Mighty! Member 3041
- last active 6 years ago
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- Replied by
- dtsweet
- at Nov 18, 10, 09:00:12 PM
- Mighty! Member 3041
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- Replied by
- Lipstick
- at Nov 18, 10, 09:02:42 PM
- Admin 13900
- last active 11 months ago
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- Replied by
- dtsweet
- at Nov 18, 10, 09:05:33 PM
- Mighty! Member 3041
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- Replied by
- dtsweet
- at Nov 18, 10, 10:17:48 PM
- Mighty! Member 3041
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- Replied by
- dtsweet
- at Nov 18, 10, 10:23:27 PM
- Mighty! Member 3041
- last active 6 years ago
oh, ive phoned them several times tonight
first..out of service
then again, different number, no answer
rep says they work nights, im well, what time, hes like, now
i phone, out of service
phone, no answer
lol
iask, hes try again now...erg..im like where are they
he's new york, so im like, well, thats same time time zone as me..WHAT TIME???...lol
he's like oh, midnight
so im phoning midnight and getting this straightened out lol -
- Replied by
- chillymellow
- at Nov 18, 10, 10:34:08 PM
- Mighty! Member 3619
- last active 3 years ago
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- chillymellow
- at Nov 18, 10, 10:40:21 PM
- Mighty! Member 3619
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- Replied by
- chillymellow
- at Nov 18, 10, 10:51:23 PM
- Mighty! Member 3619
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- Replied by
- chillymellow
- at Nov 18, 10, 10:58:22 PM
- Mighty! Member 3619
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- Replied by
- chillymellow
- at Nov 18, 10, 11:06:39 PM
- Mighty! Member 3619
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- Replied by
- chillymellow
- at Nov 19, 10, 12:11:24 AM
- Mighty! Member 3619
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- chillymellow
- at Nov 19, 10, 12:14:29 AM
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- Replied by
- chillymellow
- at Nov 19, 10, 12:21:42 AM
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- dtsweet
- at Nov 19, 10, 12:25:17 AM
- Mighty! Member 3041
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- chillymellow
- at Nov 19, 10, 12:28:28 AM
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- Replied by
- chillymellow
- at Nov 19, 10, 12:36:58 AM
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- Replied by
- dtsweet
- at Nov 19, 10, 12:59:02 AM
- Mighty! Member 3041
- last active 6 years ago
gee, awesome service:
Please wait for a site operator to respond.
You are now chatting with 'Casino Support'
Casino Support: Welcome to Casino Titan, how may I assist you?
taktahu: can u transfer me to finance please....ive phoned multiple times (888 666 0279) and all i get is 'person at extension 208 is on the phone'
taktahu: any one there?
taktahu: hello?
taktahu: tried calling again...person at extension 208 is on the phone
taktahu: is there anyone here?...it did say Casino Support: Welcome to Casino Titan, how may I assist you?
(yeah..I'm still waiting) -
- Replied by
- chillymellow
- at Nov 19, 10, 01:02:03 AM
- Mighty! Member 3619
- last active 3 years ago
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- Replied by
- dtsweet
- at Nov 19, 10, 01:05:25 AM
- Mighty! Member 3041
- last active 6 years ago
now, insert a 5 minute gap between each line here:
Please wait for a site operator to respond.
You are now chatting with 'Casino Support'
Casino Support: Welcome to Casino Titan, how may I assist you?
taktahu: can u transfer me to finance please....ive phoned multiple times (888 666 0279) and all i get is 'person at extension 208 is on the phone'
taktahu: any one there?
taktahu: hello?
taktahu: tried calling again...person at extension 208 is on the phone
taktahu: is there anyone here?...it did say Casino Support: Welcome to Casino Titan, how may I assist you?
taktahu: hello?
taktahu: tried calling again, same response
taktahu: is anyone going to answer my chat?
Casino Support: One moment please.
taktahu: ok
Casino Support: thanks for holding
taktahu: (for chat log saving and forum purposes....waiting 5 minutes)...tried to phone again, noone picking up on phone -
- Replied by
- dtsweet
- at Nov 19, 10, 01:31:29 AM
- Mighty! Member 3041
- last active 6 years ago
ABSOLUTELY AND UTTERLY RIDICULOUS AND COMPLETELY UNPROFESSIONAL:
Please wait for a site operator to respond.
You are now chatting with 'Casino Support'
Casino Support: Welcome to Casino Titan, how may I assist you?
taktahu: can u transfer me to finance please....ive phoned multiple times (888 666 0279) and all i get is 'person at extension 208 is on the phone'
taktahu: any one there?
taktahu: hello?
taktahu: tried calling again...person at extension 208 is on the phone
taktahu: is there anyone here?...it did say Casino Support: Welcome to Casino Titan, how may I assist you?
taktahu: hello?
taktahu: tried calling again, same response
taktahu: is anyone going to answer my chat?
Casino Support: One moment please.
taktahu: ok
Casino Support: thanks for holding
taktahu: (for chat log saving and forum purposes....waiting 5 minutes)...tried to phone again, noone picking up on phone
Casino Support: they're not in at the moment
taktahu: i see
taktahu: when exactly DO they come in?
taktahu: ive been told..'now'...'now'....20 minutes....2 hours and 20 minutes
Casino Support: what is this about? did you send in your forms? perhaps I can assist?
taktahu: yes
taktahu: i deposited several hours ago
taktahu: the funds came off my credit card when i depped into your cashier
taktahu: they didnt appear in my titan account
taktahu: ive had many sessions over several hours with reps here, over the phone with the rep and my CC provider
taktahu: i was told if i send in my statement from my CC provider I would be credited
taktahu: i did send it
taktahu: i got my CC provider to go out of her way this evening to email to me and i emailed it to you
taktahu: then told, call finance, thay they ARE in, WILL be in, arent in et c
taktahu: 11/18/2010 06:19 PM 360100 $57.05 1-866-336-4765 C4V.BIZ 1-866-336-4765 C4V.BIZ BAKU , Approved: POS pre-authorization accepted 000000 $100.00 $1.37
Casino Support: One moment please.
taktahu: uh-huh
taktahu: ive already gone over it many times with the CC provider; she assures me it went through on their end and was released to you, thats theres a glitch on your end
Casino Support: can you please send us a bank statement to : finance@casinotitan.com?
taktahu: i did
taktahu: and i just showed you it, when i sent
taktahu: i sent it hours ago
taktahu: 11/18/2010 06:19 PM 360100 $57.05 1-866-336-4765 C4V.BIZ 1-866-336-4765 C4V.BIZ BAKU , Approved: POS pre-authorization accepted 000000 $100.00 $1.37
taktahu: this was the beginning of the email i sent to finance@casinotitan.com:
taktahu: I deposited into Casino titan earlier this evening. The funds were removed from my CC but aren't reflecting in my Casino Titan acct. I asked my CC provider to forward me my CC statement to show your processor has received my funds. Please credit my acct, ty In this email: and my CC statement followed by my chat session I've taken the liberty of highlighting the statement concerning you in red please note the process code Thanks, Vanilla Customer Care
taktahu: then the above, showin the statement from the CC
taktahu: AND all my chat history with your guys about this
Casino Support: please send the statement to finance
taktahu: i DID
Casino Support: I can send them the chat but that's not enough
taktahu: to finance@casinotitan.com
taktahu: are you listening?
taktahu: i SENT the statement
taktahu: the WHOLE statement
Casino Support: ok so they will get back to you once they are in
taktahu: youve gotten EVERYthing
Casino Support: there's nothing further I can do to solve this issue
taktahu: ok....so..WHEN do they get itn?
taktahu: you keep telling me theyre coming
taktahu: when?
taktahu: i keep phoning
taktahu: i was told midnight new york time
taktahu: and ive called over a dozen times
taktahu: its now 1:21am new york time
taktahu: and ive been phoning constantly since 12am
taktahu: do they not have a work schedule?
taktahu: what time do they arrive?
taktahu: (insert long delay in response)
taktahu: do you happen to KNOW when finance actually comes in?
Casino Support: they do not work on Friday-Saturday
taktahu: then why the Hell have I been told to stay up all night and call them?????????????
taktahu: this is totally unacceptable..youve been stringing me along all night (the reps) saying theyll be here shortly, theyll be here shortly
taktahu: ive been staying up waiting and waiting
taktahu: I have saved EVERY chat session tonight having the reps tell me they will be in shortly
taktahu: you can damn well be assured every single forum will receive a copy of these sessions, this is completely unacceptable and utterly unprofessional saying finance will be in shortly -
- Replied by
- dtsweet
- at Nov 19, 10, 02:05:24 AM
- Mighty! Member 3041
- last active 6 years ago
i know it isnt the reps fault and they are limited in their ability to resolve issues...but really..isnt it better to say..'I don't know, let me find out' then make up an answer???
taktahu: so, I guess you can't help, I know you're a customer service rep....should i understand this as a misunderstanding, or that Titan just takes my money and the reps completely lie to me
Casino Support: of course it's a misunderstanding and you have my apologies!
taktahu: ty...does that get me my money?....you have the statement..what i have however, is $57 less dollars on my credit card and zero funds in my casino titan account
Casino Support: if I could resolve this issue I would do it right now
taktahu: oh..and an email from titan saying i made the deposit
taktahu: Thank you xxx, Your deposit has been PRE-AUTHORIZED for an amount of 55.00 USD. Please contact our cashier support center to finalize your transaction. Website: http://www.casinotitan.com (old link removed) Email: support@casinotitan.com Phone: 1-888-643-1418
Casino Support: pre authorized means it got declined so they need the bank statement that pre authorized email should not mean we charged you. once the finance people are in they will check your statement and resolve the issue.
taktahu: and you now have a statement from my CC provider showing a removal of those funds from my CC
taktahu: so, your provider has it then
taktahu: sigh
taktahu: so, in other words..maybe, possibly, sometime next week, i may see these funds, and to avoid ever depositing with Titan again
taktahu: my CC sent the statement to me, i sent it to you guys..my funds WERE removed
taktahu: to your provider
taktahu: i have the transaction and everything and now u guys do as well
taktahu: i can appreciate you are only the rep....please understand my frustration..my funds came off my credit after depositing into your cashier and i have a CC statement showoing they went to your provider
taktahu: yet no funds in my titan acct
taktahu: tell you what...ill just have to resolve this when finance comes in
taktahu: can you please tell me..WHEN does finance come in...what day?...what hours?...what time zone, so i can avoid all this
Casino Support: One moment please.
taktahu: ty
Casino Support: same time Sunday
taktahu: so finance comes in midnight EST (New York time)?
taktahu: on sunday
taktahu: is that correct?
Casino Support: yes
taktahu: ty...and until what time do they remain in the office?
taktahu: that is, how many hours does finance remain in the office
Casino Support: 8-9 for sure and then there are more people coming but I do not know their exact times
taktahu: great, thank you for the information, I will try to contact finace and resolve this; I know this sin't your area
Casino Support: ok no worries
taktahu: now, since somehwere this money is floating around, lol...what are the chances you can float me some spins or something; I've been waiting on the phone and with chat for hours, since about 6pm, and its now 2am
Casino Support: unfortunately only a manager can add a chip but I will make a request for you and if possible they will add one
taktahu: alrighty then..reps can give free spins though no?
Casino Support: no we cannot
taktahu: alrighty, well, ty for your time tonight
taktahu:
Casino Support: no problem
Casino Support: good night -
- Replied by
- gunnylab
- at Nov 19, 10, 02:18:10 AM
- Hero Member 657
- last active 6 years ago
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- Replied by
- dtsweet
- at Nov 19, 10, 02:20:43 AM
- Mighty! Member 3041
- last active 6 years ago
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