casino tropez re:payouts

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    Last post ago over 5 years by garnman
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    garnman

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        garnman

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        hi all ive recently made 2 deposits at casino tropez using my debit card. now ive made a withdrawal request for £150 (i deposited £30 and £20) and have now been told it will take 14 working days to be processed which is so called normal procedure?!! is this normal as they say it takes longer because i used my debit card. with all other casinos ive used ive had money back in my account within 3 working days having deposited by debit card. should i be a little worried??!! any help and advice would be appreciated.
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        blueday

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          Hi gamman,

          I've been looking at the T & C of this site but it doesn't say how long they take to process withdrawals.

          All I could find that was relevant was this:

          "All withdrawal requests are subject to a pending period before they are processed. During this short time you can cancel your withdrawal request and have the funds returned to your available account balance without having to submit a new deposit. The pending period time varies among VIP levels and as you become a VIP member the pending time is greatly decreased. For more information regarding this issue or any issues relating to Casino Tropez's special VIP club, please send an email to vipclub@casinotropez.com."

          It doesn't say how long is "normal" but if they have told you 14 days, then I guess that is what you will have to wait.  As you go up the VIP ranks, the wait will be shorter.

          I don't think you should be worried.  How long before the 14 days is up?

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          garnman

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          thanks for your prompt reply, im only 4 days in and will keep you informed!

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