CasinoFloor problem

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Last post ago almost 2 years by CasinoFloor Rep
Korn
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    564
  • last active 2 hrs ago

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    • Korn
      • Started by
        Hero Member
        564
      • last active 2 hrs ago
      Hello there.I have a problem on casinofloor.com and since last Sunday they were unable to solve it.I receive last week some free spins on Wonky Wabbits.I won 6.15 euros.The free spins worked perfect, but after I tried to play any slot using the winnings from the free spins I kept on receive some errors.I talked to live chat about this and they always tell me that the technical department is checking the problem.One week has passed and I didn't receive any update.I think they don't care  what the problem is.Maybe someone here can help me.
      This happened to me before on RedBet but they just re-added my balance and everything was ok.I attached the errors.
      • Microgaming
      • Netent
    • Index
      • Replied by
        admin
        20,291
      • last active 1 hour ago
      If they took the cash and re-added it and it was fine, there must be something in their software that prevents free spin winnings being played.  At least they resolved the problem eventually.
    • Korn
      • Replied by
        Hero Member
        564
      • last active 2 hrs ago
      The problem is that they didn't took the cash.This happened to me on another casino.I told them to do the same but they don't....so I don't know what to think anymore
    • Casino floor
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        Casino Rep
        2
      • last active 5 months ago

      Thanks for this post from:

      • Panda kiss
      • Index
      Hello bgdadu,

      I'm sorry to hear of your issues on CasinoFloor.

      I know you weren't the only player affected by this issue which I understand originated with NetEnt, but the fact you couldn't play the real cash on Microgaming slots surprises me.

      If you would kindly post the Ticket ID# on here or PM me, I would be happy to follow up with our Customer Support Team to see the current status of your case.

      I will then ask them to update you.

      Best regards

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