CasinoFloor problem

Last post ago about 2 years by CasinoFloor Rep
  • Started by
    Hero Member
  • last active 2 hrs ago
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    • Korn
      • Started by
        Hero Member
      • last active 2 hrs ago
      Hello there.I have a problem on and since last Sunday they were unable to solve it.I receive last week some free spins on Wonky Wabbits.I won 6.15 euros.The free spins worked perfect, but after I tried to play any slot using the winnings from the free spins I kept on receive some errors.I talked to live chat about this and they always tell me that the technical department is checking the problem.One week has passed and I didn't receive any update.I think they don't care  what the problem is.Maybe someone here can help me.
      This happened to me before on RedBet but they just re-added my balance and everything was ok.I attached the errors.
      • Microgaming
      • Netent
    • Index
      • Replied by
      • last active 1 hour ago
      If they took the cash and re-added it and it was fine, there must be something in their software that prevents free spin winnings being played.  At least they resolved the problem eventually.
    • Korn
      • Replied by
        Hero Member
      • last active 2 hrs ago
      The problem is that they didn't took the cash.This happened to me on another casino.I told them to do the same but they don' I don't know what to think anymore
    • Casino floor
      • Replied by
        Casino Rep
      • last active 8 months ago

      Thanks for this post from:

      • Panda kiss
      • Index
      Hello bgdadu,

      I'm sorry to hear of your issues on CasinoFloor.

      I know you weren't the only player affected by this issue which I understand originated with NetEnt, but the fact you couldn't play the real cash on Microgaming slots surprises me.

      If you would kindly post the Ticket ID# on here or PM me, I would be happy to follow up with our Customer Support Team to see the current status of your case.

      I will then ask them to update you.

      Best regards

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