CasinoStates

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    Last post ago over 6 years by daffy
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    weeknatbernie

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        weeknatbernie

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        Hi Daniel. I had the same problem on Tues. 4/27/10. Where I won $100 from a free chip after making the playthru at Casino States casino. Then was told to make a deposit of at least $25. So I did and I played it. So the live chat person told me that I will not be able to collect the $100 from the free chip because I played the deposit bonus. I was pretty upset but mostly confused because I'm thinking what would that have to do with my winnings. I did what they said to do which was deposit. Now I think thats very unfair to mislead me by just telling me to deposit and not tell me to NOT play the bonus from the deposit. I don't know if you are affiliated to Casino States but was hoping you could give me some advice or what my options would be. I appreciate your time.

                                                Sincerely,
                                                Bernabe Fernandez
                                                fernandez.bernie@yahoo.com
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        daniel.affactive

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        Hi Bernabe,
        I'm not connected to Casino States in any way, so i think the best will be to contact their representative here on the forum (moderators here can help you with that), or to figure this out with their CS manager.
        I'm not familiar with the way they work or their bonus T&C, so i cannot advice by their name.
        Sorry  I coudn't be more helpful.
        Good luck,
        Daniel
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        weeknatbernie

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        I appreciate the quick and helpful response!!!. You the man! Keep up the great work
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        blueday

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          weeknatbernie wrote:

          I appreciate the quick and helpful response!!!. You the man! Keep up the great work


          Hi weeknatbernie,

          Rather than remove your post and make the topic look confusing, can I suggest you post your query in Casinos - somebody may be able to offer you some help/advice there.

          Alternatively, Daniel if you would prefer it to be removed - I'm happy to do that.

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          daniel.affactive

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          Thanks Blue,
          No, you can leave it here. Not a problem.
          Daniel
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          daffy

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          Hi Everyone,

          My name is Daffy, nice to meet you all. I’m the forum representative from CasinoStates, and even though the majority of this thread is not related to our casino, I’d like to reply to the recent post by Mr. Fernandez.

          I certainly apologize for any feeling of being misled by CasinoStates.  We work very hard to create a fun, fair and ethical environment for our players, and we have many loyal players who are with us because they appreciate the way we run our business. 

          Now, with regard to your questions about being able to withdraw your no-deposit bonus, I’d like to turn your attention to our Bonus Terms and Conditions.  It clearly lays out our policy on no-deposit bonuses, including wagering and withdrawal conditions.  Please
          click here: [ftp=ftp:// http://www.casinostates.com/terms-and-conditions/] http://www.casinostates.com/terms-and-conditions/[/ftp] to read them in full (the relevant section is General Bonus Terms and Conditions, number 28), and I believe all of your questions will be answered to your satisfaction.

          We have many players successfully meeting their requirements and withdrawing their winnings every day.

          If you have any further questions or comments, please feel free to contact me.

          Best Regards

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