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    Last post ago over 4 years by zafer1959
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      zafer1959

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      CASÝNO REWARDS MY MONEY BLOCK
        • No avatar a112

          zafer1959

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          I have 2000 euro in my account.I earned this money from a bonus.I requested a withdrawal and I talked to Live Help.They said that I will receive the money in two days.But my account was blocked.
          does not answer my phone calls, mails are not

          Hello,

          Here are the bets you requested.

          1 No Further Detail 2012/01/07 2:51:31.23 PM ECO Card - Automatic Update € 0,10 € 0,10
          2 No Further Detail 2012/01/07 2:51:36.50 PM Bonus - FD Bonus € 20,00 € 20,10
          3 View 2012/01/07 2:52:10.30 PM European Roulette € 10,00 € 30,00 -20 bonus 30.10 cash real money
          5 View 2012/01/07 2:52:33.50 PM European Roulette € 10,00 € 20,00 -20 bonus 40,10 cash real money
          6 View 2012/01/07 2:52:54.83 PM European Roulette € 10,00 € 15,00 20 bonus 45,10 cash real money
          Kind regards,
          Kind regards,

          Alex
          Risk Management
          Casino Rewards

          rulet play is free

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          blueday

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            Hi zafer1959 and welcome to the forum.

            Have you tried live help if it is available?  It's strange that this very large group are ignoring you and have blocked your account.

            I don't really understand the email they sent you either.

            blue
          • No avatar a112

            zafer1959

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            not respond to mails (
          • No avatar a112

            zafer1959

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            helppp
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            blueday

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              Did you try live help?
            • No avatar a112

              zafer1959

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              does not help live chat..
              sent mail risk manager
              does not respond to them
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              blueday

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                Thanks for this post from:

                • No avatar a112
                One thing has come to mind when looking around the internet for any info regarding your problem and looking at your email.  I read somewhere that you cannot make a bet that is more than a certain percentage of the bonus that you received.

                What was your bonus that you received initially and what was the biggest bet you made?

                I also suggest putting the word "COMPLAINT" in the subject line of any email you send them. They may have to deal with complaints in a different way.  It's worth a try.

                Please tell me which casino it was.

                blue
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                drtheolen

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                "Think for Yourself - Question Authority" - Timothy Leary
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                • No avatar a112
                Hey zafer, there are many things that can be involved since you played a bonus like:
                - are you sure you worked down a wager?
                - did you work your wager on alowed games?
                - since it looks to me like you claimed no deposit bonus, did you fullfill all the terms that are specific for that bonus? (please read them carefully, sometimes they can be scattered all over T&C)
                - see if restrictions that blueday mention exist, and did you placed valid bet amounts in accordance

                Since your account is blocked, it must be that they think you failed to comply with some rule, and the only way you can get answer is from support. Also trying to contact live chat in different time of day can also help (worked for me few times, maybe worth trying).
              • Dream rj small transparant

                LuckyRJ

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                Smoke free since 17th February 2013 until present

                Positive Thinking Helps

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                im sorry you are having problems, i avoid this casino group now, they are a bunch of rogues in my eyes plain and simple, gl though, hope you get this sorted

                and for everyones information alex was the one that closed my dads account when that incident happened, casino rewards are a bad group that try to use any excuse they can not to pay players, MAX cashout of 4000 a week is just a warning sign, NO casino should have a max withdraw amount what so ever

                LuckyRJ
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                FAZIII1

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                Casino rewards    - Traps when player play with bonus - No gambling options( Black , red) No  more  single bets then  20-25% bonus ammount    ( in  promotions 50 free Virtual city casino  ( this is real 20 free) so max single spin is   4-5$   next No use autoplayoptions   --     and   i hate this  group they  Not pay my my affiliate commite  but this is other story remember be cerful when you play   with free bons or deposit bonus read cerfuly terms and conditions . A lot  caisnos have    traps -  and when player not read  rulez   dont see traps- usually have problems.    
              • No avatar a112

                zafer1959

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                blueday wrote:

                One thing has come to mind when looking around the internet for any info regarding your problem and looking at your email.  I read somewhere that you cannot make a bet that is more than a certain percentage of the bonus that you received.

                What was your bonus that you received initially and what was the biggest bet you made?

                I also suggest putting the word "COMPLAINT" in the subject line of any email you send them. They may have to deal with complaints in a different way.  It's worth a try.

                Please tell me which casino it was.

                blue

                virtual city casino

                10 eur rulet 30 won account:20 eur bonus 20 eur real cash total:40 eur
              • No avatar a112

                zafer1959

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                drtheolen wrote:

                Hey zafer, there are many things that can be involved since you played a bonus like:
                - are you sure you worked down a wager?
                - did you work your wager on alowed games?
                - since it looks to me like you claimed no deposit bonus, did you fullfill all the terms that are specific for that bonus? (please read them carefully, sometimes they can be scattered all over T&C)
                - see if restrictions that blueday mention exist, and did you placed valid bet amounts in accordance

                Since your account is blocked, it must be that they think you failed to comply with some rule, and the only way you can get answer is from support. Also trying to contact live chat in different time of day can also help (worked for me few times, maybe worth trying).


                satellite bonus conditions.
                do not want to withdraw money from my account is not blocked.
                made-up condition (bonus terms)
                no withdrawal no problem
              • No avatar a112

                zafer1959

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                unrelated to the live chat.
                said the risk manager an e-mail at

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                " stephenclax.mclachlan wrote: LADY LUCK CHANGES WITH THE WIND In a very short time last week a had what some would call four seasons in one day , only it was more like 4 seasons in 15 minutes. Playing in a tournment at paddy power nothing over a penny a line would pay a profit some what like pulling teeth seeing a was 170 pounds down and only 30 pounds left in funds a thought PLAY RESPONSABLY lift the 30 and go. Need my pin so went to customer service , this ended in an argument and before a knew it a was being told a had a problem and my account was shut for 30 days and they wont even give me back my 30 pounds until the 30 days is up and was told  " Dont worry after 30 days you can come in and use it stephen it still be there" MMmmm really glad am not a problem gambler as a think really if a was ,that really it help you could do with out, Like saying to a junkie a will watch your smack but come back next month and a give you it and sell him another bag a smack,,,,  Then the sun came out as a logged in to a little place called NEXT CASINO where a had not played since a had a big £45OO win on that neon stax. Looking threw my shades as a made a depsit a thought does lighting strike twice, thinking a only deposited a tenner and also rembering that the the £4500 was out of nothing a never made a deposit . Next had given me 5 freespins . On that thought a could feel luck all around , so a opened neon stax and spun my first 20p from my £10 ,,,,,,,,,,,,,,, then just like magic in no time at all a found myself here  then later that evening a wnet for a bier haus at video slots and this happened Congrats nice win!"
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                Doctor love

                Doctor Love

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                "Day 6 My pick is lucky 0. Thanks!"
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                "Day 6 I pick Number 10"
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                7 red

                7Red

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                "day 6   11"
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