Because this group of casinos not having direct support here in the forum, and I do not know what to do, i come here let my experience with this casino group in question (SILVER OAK) that can help others in the future.
I redeemed this Coupon 'SUNJAN1' at CatsEye Casino on January 3. I was playing slots and did the playtrough. After that I went to live chat and here is the transcript of that conversation:
Martinho: i was playing a no deposit bonus
Martinho: and i completed the playtrough
Martinho: i wannna know please what docs are needed to id verification in order to do a cashout
April: Due to security measures our Casino requests to all players to send in some documentation as: Copy of an Identification (Driver's License or Passport) a signed Certification Form for all the Credit/Debit Cards used including a copy of those cards (Click on the Link) and utility bill.
April: You can send your documents to: email@example.com or by fax 1-866-725-1103
Martinho: a first deposit its needed in order to cashout??
April: May I please have your username?
Martinho: how long it take a withdrw usually??
April: Our time frame to approve a withdrawal is 5 to 7 days, these days are taken from the day it was requested and after approval your withdrawal will be sent out on the next 7 days.
Martinho: thank you
After sending my documents and they have been approved, on January 7 i requested withdrawal valued at $ 135 to my neteller account. On January 14 the cashout was approved however until today February 7 I have received nothing.
Everytime I go to live chat they say to check the next week if the payment went into my neteller account. I come back here to leave news if i got paid or not.
If anyone had any cashout with any casino of this group i would appreciate being told how it goes. Thanks in advance.
CatsEye Casino withdrawal delay from wins of a free chip (SILVER OAK GROUP)
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