caution - casino33 faxback form

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Last post ago over 7 years by Jimbeaux
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    • 200
      • Started by
        Full Member
        164
      • last active 8 days ago
      i down loaded the faxback form for casino33  filled it out and took it to the library  and faxed it to the # on the form .  the library gave me a conf. that it was sent-recieved.

      when i went to casino 33 and tried to make a withdrawl they said they never recieved it. turns out the # on the faxback form is WRONG. 

      this to me is unacceptable, not only another roadblock in the withdraw process but

      ---------somebody out there just received a fax with my personal info----

      • Casino33  chat
    • Avatar 10718
      • Replied by
        Super Hero
        2134
      • last active 8 months ago
      Hey thanks for the info Phantom...I was going to make a deposit there tomorrow.

      That is BAD!!!  and the fax number is not even close.  I commend you on your calmness with this woman...I would have lost it.

      Wonder where your info is going?  I would talk to the casino manager, find out how this can happen, they should be accountable for this.  I would not leave it up to the chat person to make sure it gets resolved. 

      let me know how long your withdrawal takes...i use quicktender also.

      g/l  Nal
    • Avatar 10150
      • Replied by
        Mighty! Member
        3007
      • last active 5 months ago
      Hey phantom, this is where it went to (I did a number check)

      http://www.groovesystems.com/

      Their number is the same as the "wrong" one you were given.

      I also downloaded the fax back form, but there's no number...That's odd, but then again that's the credit card agreement...Just has an fax this or email to.where they want it..But no number for faxing.
    • Avatar 10718
      • Replied by
        Super Hero
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      I would like to know how the heck the got so far off the mark.

      Don't they have anybody auditing their forms?

      I might just call them myself tomorrow.  If I am going to make a deposit, I want to know what the hecks up with this.

    • 200
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        Full Member
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      here's the form i downloaded from the casino33 website,  pdf version
      • Fax form
    • Avatar 10150
      • Replied by
        Mighty! Member
        3007
      • last active 5 months ago
      OK I see..I went through the casino and went to the cashier...Interesting..Well, hope the number I gave works out...

      still you are right this is NOT a good thing..Damn, what if it had been to some sort of drug cartel or worse a HACKER..Man you'd be ground up by them quick!
    • Avatar 6303
      • Replied by
        Full Member
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      • last active 1 day ago
      Thanks for the heads up.I was going to dep but not now.
    • 200
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      well i faxed my docs to the new number and they have approved and processed my withdrawl.

      i also checked the website and they have updated the faxback form with the new # 

      there was a problem
      - I brought it to their attention
      -- and they PROMPTLY  fixed it

        I'm not holding any grudges     
    • Avatar 10718
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        Super Hero
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      Well, happy for you Phantom, that you got what you wanted, but this is a problem that could have cost a lot of people a lot of MAJOR problems.  Maybe you are not familiar with identify theft these days.  It isn't a matter of a grudge, it is a matter of accountability.
    • 200
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      nal,  i know what identity theft is, i'm not an IDIOT!  you make it sound like i got what i wanted so screw everybody else.
      thats not the case.  i posted this to prevent this from happening to anyone else and i don't take it lightly.
      i never even got so much as an apology from the casino!

      that said.  people make mistakes i can forgive that!
      if someone is intentionally trying to screw me, that i can't forgive,

      at this point i believe this was  a mistake, a big mistake but still a mistake
    • Jimbeaux
      • Replied by
        Hero Member
        864
      • last active 17 days ago
      It truly did have a possibility of being a major problem, and yes in this day and age of Identity theft, caution is always tantamount.

      On the other hand, there was a mistake. The phone number/fax number that was posted on the original document was not updated when they changed to the new number. Old numbers get recycled and unfortunately, until Phantom found the problem and brought it to the Casino's attention information was sent to the wrong number.

      The good news is that upon being informed the casino instantly corrected the erronous information, acknowledged the mistake and made an commitment as to their privacy policy and security.

      Yes their was a potential problem, but once found, quickly corrected, and unless I misinterpret what I have perceived from Casino 33's management and rep, went further by reviewing All such document's to ensure no future repeats.

      As CasinoJack has stated, they are still in a "Soft" start up mode ahead of a gala grand opening. The soft startup is designed to find and recognize just these kind of errors before going full public. Not only has LCB and it's members been invaluable in giving their system a thorough tryout, the feedback has been instrumental in adjusting and setting future policies in how the casino will be run. This includes such things as splitting the Two sister casino's into their own unique venues.

      I offer no insult to anyone's intelligence by trying to minimize how bad the mistake "Could" have been... But the proactive approach they took I do think also needs to be recognized and Lauded.
    • Avatar 10718
      • Replied by
        Super Hero
        2134
      • last active 8 months ago
      I'm sorry maybe I missed something here..

      Where was it stated that these casinos were running in a SOFT START up mode, and we were to be their guinea pigs?

      Had I known that, I would not have even played there, for one.  They can work out bugs on someone elses info.

      The other thing is in accordance with your third paragraph, "the good news is that upon being informed the casino instantly corrected the erronous information, acknowledged the mistake and made an commitment as to their privacy and security."

      Where is this good news coming from? , because from the words of Phantom, he said they did not even apologize to him.

      He said he told him of the problem, and they promptly fixed it.
      No commitment to privacy and security..no apology,...nothing. Where are these words coming from???
    • Jimbeaux
      • Replied by
        Hero Member
        864
      • last active 17 days ago
      Nal,
      The soft start up information is all posted in the Playfair/Casino 33 discussion Thread. There is information that this is running ahead of the grand opening while they get all of the deposit/withdrawal options up and running as well as refineing things like payout processing to get it into a 72 hour window.

      As for my comment, again in the same thread Phantom had posted the same information to which the casino rep looked into it, had the document with the bad number replaced and acknowledged that it had been a mistake and that it had been corrected.

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