changing account info

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Last post made 13 years ago by toodleedoo
toodleedoo
  • Started by
  • toodleedoo
  • United States Sr. Member 452
  • last active 4 years ago

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  • toodleedoo
    • Started by
    • toodleedoo
    • at Apr 27, 10, 01:18:35 PM
    • United States Sr. Member 452
    • last active 4 years ago

    We opened an account at Vegas Regal a couple years ago under dh's name, but never deposited.  Basically we played the free chip then uninstalled and I never thought of it again until coming here and seeing how much you guys like it.  I reinstalled, and wanted to play there but because it's in dh's name, I wouldn't be able to use my cc's or quicktender.  He doesn't have a quicktender as he doesn't play, plus I want it in my name since I'm the one playing anyway.  So I went to live chat and asked how to change the account to my name (same last names) so I could legally play and not worry about being paid if I won etc.  The chat person told me it's not possible.  I asked to talk to a manager, as I didn't want to open a second account on this computer and create more problems.  He said he would ask, then came back and said the only way to maybe do it is if I create a new account, THEN email security and ask them to close the first one, that they maybe might will do it.  I am hesitant to do this because of the whole 'duplicate accounts' issue, and there is no guarantee security will fix it.  Anyone have experience with this?

  • Lipstick
    • Replied by
    • Lipstick
    • at Apr 27, 10, 02:33:00 PM
    • United States Admin 13900
    • last active 10 hours ago

    Thanks for this post from:

    Hi Tood,

    Talk to the Rep here in the Direct Support section.

    I am sure VRC can help you out and ease your mind.

    Good luck,
    Lips
  • TAAADAAA
    • Replied by
    • TAAADAAA
    • at Apr 27, 10, 02:42:23 PM
    • United States Superstar Member 5873
    • last active 5 days ago

    Thanks for this post from:

    hello tootleedoo,

    yes, you will just create a new account and contact support to deactivate the old one, then you'll be ready to play.  I played on free chip at Slotto Cash before, then I forgot I already had an account with them and created another account couple month  later.  I contacted support afterward, they just deactivated one of my account.  I played, won and got paid without any problems. 
    gl

  • toodleedoo
    • Replied by
    • toodleedoo
    • at Apr 27, 10, 04:28:30 PM
    • United States Sr. Member 452
    • last active 4 years ago

    Thanks guys!

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