Charge Back Nightmare

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Last post ago almost 6 years by zuga
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    TAAADAAA

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        TAAADAAA

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        today is Monday, 11/15/2010.  I felt the world is turn up side down on me when I found out that paradise8 denied my $650 withdrawal because I had charge back with Tropica casino by using Echeck.  I deposited $30 to paradise8 on Nov 7th by Echeck and this deposit came from the cash money available in my Echeck account at a time (not come from the money that Echeck will debit from my bank account), I won $300 with paradise8 from this deposit and I did reverse several times and won up to $650, yes I spent lots of time with paradise8, lucky enough to win this amount, but it was denied.  I deposited $25 to Tropica on Nov 9th by Echeck (Echeck will debit this amount in my bank account).  I did not check my bank statement regularly, as a result I had insufficient fund in my bank and Echeck couldnt debit this $25 from my bank, that's how I had charge back with Tropica.  I will work with my bank, Echeck and Tropica to settle the charge back and to bring my account back to good standing, but it is really unfair to me that paradise8 void my winning because of the charge back I had with Tropica.  Why?
        because
        1/  the deposit I made to paradise8 was Cash money available in my Echeck
        2/  the charge back with Tropica came from the deposit made two days after the deposit with paradise8 on Nov 7th, that mean my Echeck account was in good standing when I deposit with paradise8.

        I just wrote a pm to Jason, hopefully he can help me out with paradise8, let's see what happen.

        Because of this charge back, Vegas Regal casino has reversed my withdrawal and said that when I settle with Tropica, they will process the payout.  Thanks VRC for not denying my withdrawal, I will try to work this out asap.  I also had another withdrawal with  Cocoa to my Echeck, hopefully this withdrawal wont be reversed as I need the cash to settle with my bank, Echeck and Tropica, but I doubt it, something might come up tomorrow.  My worry will be continued.
        :'(
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        chillymellow

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        That *is* a nightmare!  Wake up, Taaadaaa!!!  Wake up!!!!

        Good luck with all that.  It sounds like my IRS/county taxes nightmare.  No good at all.  Keep us posted and I hope it all unwinds as quickly as it escalated.
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        helwin

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          I don't understand why they didn't take it out of your Echeckus account? Was there a different way you should have done it? Like with the Global Wallet( I could never get it to work). They make money on transferring from your wallet, maybe that's why they took it from your bank first. But I have a feeling if you used their apparatus it would have come out of there.
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        Okay here is my nightmare I am going through!  I am devastated because it is still not resolved.  I didn't want to post here earlier because I didn't want to be judged.

        A couple of weeks ago I funded my e-wallet express 4 times over a week.  The money was in my account and was to clear.  Well, my husband left me and withdrew all our money from our bank account.  

        At the time, I had deposited at Tropica Casino for $50 I do believe.  I cashed out and did a couple of reverses.  In the end I had a pending withdraw for 1000.00, 530.00 and 50.00.  I did have money in my account and was in the middle of playing when poof I get locked out and was told to contact support.

        Support told me I had a chargeback and to contact e-wallet express and that they could not help.  I did this.  E-Wallet Express rewithdrew the money from my checking account in a very timely manner.  I have emailed Tropica 7 times without a response.  I wanted to let them know the sitiuation and that the money was being redebited from my account.  I asked if I would get my money back that was still in my account and my pending withdrawls.  No answer.  I talked to a rep last week and he said my withdrawals had been cancelled but it was up to management to decide after the money was paid back if they would process them.  That was Thursday or Friday.  I emailed the rep on here twice and he apologized for not getting back to me.  I asked him to please send my info to management.  He said he would get back to me today.  

        Friday night I go an email saying your Tropica account is reactivated, thanks for handling the chargeback in a timely manner and please come play at your earliest convience.  

        I was so so happy!  I logged in and had no money in my account.  I went and my withdrawals were cancelled.  The 30% deposit bonus coupon I was was playing when I got kicked out was still highlighted.  I had a free you been spotted $30 chip in my account.  I couldn't play it because it said you have a coupon that you have not finished playing.  I talked to support and he said he would forward to management and I should here something back in 24 to 48 hours.  Sunday I log in and my $30 chip is gone and I have a $5 chip which I still cannot claim.  

        I called support today and I promise I was on hold for 1 hour until I finally hung up after my ear was hurting from the phone music.  I emailed the rep on here again today to ask if he heard anything and forward the chat I had with support on Friday.  I then emailed again telling him I was currently on hold with phone support and would he please forward my information and email to the manager.  

        While on hold, I got on live chat and asked for the manager's email.  He gave it to me and said they were still reviewing it.  He did say that it was not a NO I wouldn't get my withdraw or be able to play my money that was in my account.  He said for me to email Tropica and put attention management and ask if they have come to a decision regarding my money.  I even forwarded chat session from Friday and today.

        Still no answer.  I am very sad by this.  I had the money in the bank when I did the deposit.  I didn't know my husband was going to bail and empty our account.  I really wanted to talk to management myself to tell him the whole situation but I guess that is not possible.

        Plus I have been depositing loyally at Tropica lately.  I should have gotten a hefty cash back on November 1st which I missed out on.  I just keep praying that this will be taken care of.  I can't even play there because of the coupon being redeemed that I was still playing.  So each day we get a free chip I can't claim it.  This has been a nightmare.  I paid the chargeback back as fast as e-wallet express allowed......they said it takes 5 days for it to clear and up to 2 days to contact the casino.  So I wait and wait for a decision.  This is my first time I have had this happen with a processor.  I am just lucky I was able to pay them back.  I hope I can get my withdraw, etc. but as each day goes by I am starting to doubt it.  So I know what you are going through TaaaaDaaaa.  Fingers crossed we both will get our money.  I love Tropica and they got there money back I just really want mine now.  
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        TAAADAAA

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        the way Echeck works like this,
        you make a deposit using Echeck, Echeck will debit that amount plus $2.50 fee from your bank in 2-3 business days.
        when you have a payout from a merchant (casino) to your Echeck, that money is the cash money available in your Echeck and when you deposit to any casino using your availabe cash in your Echeck account, Echeck wont charge the fee.  get me?

        helwin wrote:

          I don't understand why they didn't take it out of your Echeckus account? Was there a different way you should have done it? Like with the Global Wallet( I could never get it to work). They make money on transferring from your wallet, maybe that's why they took it from your bank first. But I have a feeling if you used their apparatus it would have come out of there.
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        Ahhh guys i hope the both of you get it straightened out. If you have been loyal players and both had a good track record, which i am sure you both do and made good on the overdraft, then why can't the casino cut you some slack.

        The real damn nitemare is US players having to go thru third party processors. If it could hit your account immediately there would not be these problems.

        I really hope the both of you can get it settled. Keep us posted.

        Lips
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        Imagin.ation

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        bonusround... in tropica in the cashier area click on that bonus you were playing then read the status of the bonus, at the very bottom it should say, "unclaim this bonus".. i hope this helps or is active in your case just check that if you havent already.. i've done this before had a coupon stuck and went through a few days of this til i found that.. it was all it took, it could be there in your case as well...
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        blueday

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          What a mess Taaadaaa and bonusround.

          I hope you both manage to sort things satisfactorily.  It's more of a nightmare when it's not your fault.  Do keep us posted as to the outcome.

          Bonusround - so sorry about your hubby bailing but to leave you high and dry....so sorry.

          blue

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          TAAADAAA

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          receive the reply from paradise8,

          Following up on your email.

          Once we receive a confirmation that the funds that were charged back
          have been recovered, your account will be reviewed to determine if your
          winnings will be returned.

          Thank you for contacting us. If you have any further questions, please
          don't hesitate to contact us again.

          Sincerely,
          Paradise8 Customer Service

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          bonusroundplease

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          Imagin.ation wrote:

          bonusround... in tropica in the cashier area click on that bonus you were playing then read the status of the bonus, at the very bottom it should say, "unclaim this bonus".. i hope this helps or is active in your case just check that if you havent already.. i've done this before had a coupon stuck and went through a few days of this til i found that.. it was all it took, it could be there in your case as well...


          Lips.....but the coupon is at the TOP of the screen because I did claim it and was in the process of playing with my money.  I had money in my account from playing when I was locked out.  Coupon says active, requirements are met.  I don't want to unclaim until they figure this all our.
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          genenco

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          Seems interesting that where 1 casino thinks they're being shafted, the others then nail the "Offender" for something that is happening to another casino...I'm wondering if that it might help for us then to email the casino and let them know that until THEY resolve this, WE won't deposit to the casino....Strength in numbers people?

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          this is a nightmare i really hope this sorts out
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          I want to thank everyone of my LCB family members for your support regarding TaaaDaaa and my problem.  It means a lot when people care!  I have been dealing with this by myself for about 2 weeks now.  I wanted so bad to post on here for advice but really tried everything I could to deal with Tropica myself.  I know communication is key but it was like as soon as I had a chargeback.......they didn't want to talk to me.  Maybe they are just busy.  I do know I have deposited a lot here and am a loyal player.  I have deposited with use my wallet, e-check and e-wallet express.  This is the first time I had this problem.  I hope they look at that and see this is not the normal for me.  Again, thanks for all your support! 

          Hugs,

          Cindy
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          Tirilej

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          I do really hope that both of you gets your money from the casinos or I suggest just like Genenco said, that we stop depositing at these Rivals. If you clear the chargebacks you should be good to go.
          Just be careful with depositing at other Rivals. They are using the same processor and if you don't get paid by one the others will not pay either.
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          gunnylab

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          Good luck TAADAA and Cindy with your casino problems.  We all make little mistakes like TAADAA did and wierd stuff happens to all of us like it did to Cindy but leave it to online casinos to make it 1000 times worse considering its customer oriented business.  Cindy, your husband was a coward for what he did to you. TAADAA that avatar of yours makes me laugh so hard every time I see it.

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