cirrus complaint

Oh man!  I can't believe what's going on here.
Was playing with code SHERLOCK60, had a helluva run, hit big 2x, was up to $15,000.++ was playing Cleopatra's Gold for $20.00 a spin.
All of a sudden, my balance vanishes and I got a lil window saying I hadn't sufficient funds to play the game!
Got into chat & although James was very nice, he couldn't help & I was told to email the manager.  I did do just that--waiting for a reply as he won't be there for another 3 hours.
In the meantime, I have logged off the casino.  I just went to log-in again and lo and behold, I am "not allowed to log in.  Please contact casino support"

There will be more on this as soon as I hear from them.
Thanks for letting me post--am really quite upset over it...sigh.
Jax  :'(

I was just at Palace of Chance talking to James.  I sent my doc's in last week, about 5 days ago and they told me 24 to 48 hrs and I could redeem the $100.00 free chip. Well it has been 5 day's and now they are telling me I have to make a deposit first before I can get it.  Well I did deposit this weekend, and it's not a bonus, it's a chip for sending in my  doc's.  I think as time goes on I think someone needs to turn them into Real Time Gaming.  I won $16,000.00 at Slots of Vegas last April 2007 and my hard drive crashed on me and I took my computer to the shop to get it fixed, and that was on a Sat. and I didn't get it back until the following Tues. and on Monday I called to find if they had approved my withdrawl so I knew when I could start expecting my winnings.  Well they informed me that I had spent it the day before and I had no winnings left.  Well that is impossible, I had no tower to play on but I have the receipt to prove it was in the shop.  They gave me a $900.00 free chip and I had to go through hoops to get that.  I didn't even get half back for the big deposits like there ad says.  I did get a VIP status and they said there was nothing else they could do for me.  They are ripping us off, now I've heard of it happening to someone else. Well maybe we should get together and get, 2 strong complaints are better then 1 weak on.  Thanks for the info. leighlee

the best thing i have found when playing with free chips is the following

1.  play the required playthru

2.  go to help and have them make a withdrawal, which is usually the value of the original chip, some of the casino's will do it immediately, i usually call rather then wait for chat....the people on the phone tend to have more knowledge then those just answering chat

3.  have them redeposit with the promo they offer, play the required playthru again

4.  at that point if you stay alive, you can make a withdrawal for 10 x the amount of the deposit

Let me brighten your knowledge a little. The same people in chat are the same people on the phones.  I don't know where that came from. If you have played at these casino's for any length of time you would know that already. 

I have a question for anyone that knows the answer. How do you contact real time gaming? Not as an investor but to file a formal complaint. It seems to me that if these casino's are backed or supported by Real Time Gaming then I'm sure they would support the complaintent  if it was a legitimate one.  I can't imagine a organization would condone what is happening to some of the casino customers.

RTG has brought back a dispute service

It is called  Central Dispute System , now as to the validity of them being able to handle disputes and appease both party's is something yet to be determined.

Here's a link to the site
http://www.centraldisputesystem.com/

Now i know its not a live operator but it may help you. If anyone has any success with it, please let us know.

Regards,
Lipstick

Thank you for the information. If I have any success I will let you know right here. I am going to read it tonight and see what rights I have and what they can do for me. thank you again, Leigh Ann

still no word from Cirrus's "manager"
will check again tomorrow.  if nothing, still, will go to the "dispute" link.
thanks lipstick, for the info.
Jax

Jax-sun's great run.
A screenshot of what was happening.
Jax-sun emailed me a number of times yesterday when she was trying to post a screenshot in hot games to share with others her run of luck.She obviously kept playing and got involved in the above or still couldn't post?
Anyway here's an earlier screenshot I'll post on her behalf which shows her great run.

Hope you get a good reply Jax-sun, fingers crossed.
Regards
Brett666 :-\

If I was you I would use the information that the guy posted and file a complaint. It is the only way. I did mine yesterday and I already got a case number. 

I have a question. Does Bet Royal n/d coupons work for any other casino? Like Cool Cat and Wild Vegas? Thanks and have a good day all.

No it does not

Thank you for the info. I appreciate it!

Just a little info.....

BetRoyal has a message on the front page of their WEB site right now announcing a winner this month that won over $7k on a $30 deposit.

That was someone I know.

It is true they won that amount on that deposit amount.

      ...... but it was in October of last year! They sent them a little bit five weeks after the win....and a little bit more 3 weeks later....Never coming close to paying off what they owed the legitamate depositing player. Then they finally just make the winner so sick... of the constant excuses unanswered emails and phone calls, missing lost tracking numbers for checks sent by courier.....delays.... That they gave up trying...

Still to this day not payed. 8 months....  now they are still using it to advertise! Drag more depositers in they will not pay!

Well it sounds like to me that all the people who these casino's have screwed over need to stand up and do something about it. If we all stick together then maybe we will get our money, it's not like they don't have it.  They make hundreds of thousands daily.  But it's up to us as the players to make them either enforce the rules and regulations of realtime gaming or put them out of business.  Why should they get away with ripping us off and they are getting rich off our money, our winnings. It's a scam that we as the players need to take control of.

Well, after several emails and 2 phone calls it seems I was wrong.
I wasn't wrong about the money I won, on that they conceded.
I was wrong to allow my visiting girlfriend use her "existing" account--a legitimate one--on MY computer!
Not only will they not pay me, they have wiped out my account, as well as hers--though they are actually going to refund her deposit--and I remain locked out of my casino account.  Sighhhh.
I get thier point, but I already knew I couldn't withdraw more than $120.00 on that free chip.  I just wanted to have some fun playing that down.
They don't have much of a sense of humor, do they?
NP, will just borrow a friend's name & addy for a new account!    I should work as I am moving this weekend and will have a new IP addy.  I'll be offline for a few days folks, have a great weekend & keep posting those codes!
Happy Father's day to all you dads out there!

We at LCB do not support or advice opening multiple accounts, do it at your own risk.

Tell you what! lol.. I was playing Cirrus Casino last November and everything was square had my paperwork in, then hit $16,000.00 and immediately after that $6,000.00,,, still haven't heard from them and I emailed them all the time til I gave up on it. Tonight I hit $2700.00 on 50back50, they stripped me down to $90.00 cuz of the play through, then mysteriously my luck ran out!!! The machines are rigged unless they prove otherwise, I know I have put at least 60hours a week in these casinos.??? Disabled, ah what r u going to do....

that sucks sorry to hear all of that

Well thank you all,they wont get 1cent of my money.I hope we all follow this then there wont be a curris casino.

skyestar40 >:( >:( >:(

O and sorry but what?
if you let a friend play on your pc you are not payed and both are banned.what the ____ is that.I let my friend play on mine all the time as hers is not working,now i an scared to deposit at all.I hope some reps read this and tell me if its OK so i can deposit at there casinos. >:( >:(


skyestar40

You and everyone else really need to start reading your terms and conditions, and you would not be so surprised.

These are casinos operating a business, not candy stores.

They are out to make money, and usually come out on top.

House always has an edge.

It is alway in your best interest to know what you are dealing with before you start playing.

If you have more than one account in one household, almost any casino will nullify your winnings, and close or lock your account. 

If you are using the same computer, it shows up as the same IP address, and it is traceable.  You are not doing your friend any favors, you are just hurting yourself.

  Nal

Sorry but she has made accounts from her own PC not mine.so if see comes over and logs into her casinos from my PC i don't think that should matter.

skyestar40

O and I'm going away to my mum for 2 weeks WHAT if i log onto my casinos and deposit from her PC they wont pay me? Well i think that's bad as i have sing up from my PC. O well no playing for me in that 2 weeks.Sorry but i think that's bad.

skyestar40

cirrus casino as such is another 1 of the rogue/play with caution casinos...

i know storys of loads of people who have never been paid by them... or theyve been accused of abusing bonuses and refunded their money with their winnings voided

any reputable casino would understand things like this. For example a way in which they could of resolved it if they didnt mind paying would be to request identification off you both

not necessarily, i have seen it go both ways.  i guess it depends on how you guys have interacted in the past, and what the soup of the day is.